Complaints

This profile includes complaints for Owlet Baby Care, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Owlet Baby Care, Inc. has 2 locations, listed below.

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  Owlet Baby Care, Inc.

  2500 W Executive Pkwy Ste 500 Lehi, UT 84043-3861

• 

  Owlet Baby Care, Inc.

  3300 N Ashton Blvd Ste 300 Lehi, UT 84043-5347

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/19/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have returned my product and was confirmed I would receive a full refund (including the $22 shipping as I paid for overnight and it was not shipped overnight). Opened a dispute with my cc as they would not refund me for the shipping originally but cc put in full refund for dispute. Owlet then said they couldn’t refund me with an open dispute and requested I close the dispute so they can refund immediately. Requested my cc close the case since owlet said they could refund and provided proof to owlet that it had been closed. This was over a month ago and I still have not received a refund even though they said they did it two weeks ago, but they have no proof that they can provide me. I cannot reopen the case with my cc now because I closed it already. Also my cc told me that the fact that they couldn’t refund me with an open case is an absolute lie. I have been waiting for my $200 back for over two months now and I am beyond pissed.

• Initial Complaint

  Date:10/19/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an Owlet Smart Sock 3 in July 2021. As of two weeks ago, the sock will no longer hold a charge. Not only is it not holding a charge, the sensor overheated and it even burned my thumb. I contacted the company and they are refusing to replace the sensor because it is a little over a month out of warranty. I was told they will not replace the sensor because they have replaced too many sensors in the past which eventually caused a shortage. Owlet guarantees that their socks have a technology that DOES NOT allow their batteries/sensors to overheat. However, mine did just that and they still will not replace it. They do not stand behind their products. At a price point of $400+, my faulty sensor should have been replaced. Also, I have unanswered emails from the company. It either takes them days to respond or they dont respond at all. Their customer service is terrible. The company as a whole is terrible, they dont care about their customers that spend hundreds of dollars on their products.

• Initial Complaint

  Date:09/29/2022

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need a replacement sensor for my sock 3 and the company says they do not have this item available and does not know when it will be available for purchase. I have reached out twice now (a month a part) and getting the same response. I am extremely upset that I paid for an expensive product and not cannot get a replacement sensor. Mine has a small hairline crack and won’t work on the base station anymore. If you cannot provide a replacement on the sensor then I want my money back on this product I can no longer use!

• Initial Complaint

  Date:09/28/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August of 2021 we purchased an Owlet Sock 3 device after our Owlet Sock 2 device failed (also just after one year). 13 months later, now September 2022, the Owlet Sock 3 device has stopped working (will not give readings, sensor will not connect to base). I contacted the company for support (first time ever for this device, as it worked perfectly until three days ago), and I was told it was over one year so they couldn't help me (at all). No tech support, no replacement parts available. I was given a sales script via email about applying a discount to a new device (but it must be for the newest model only), leaving a substantial balance to pay since the newest device is $150 more this year ($350 total before tax). I was told there was not a way to pay for just a new sensor. So my expensive device lasted for 13 months, and now they want me to pay even more than I paid for that one on a new model that is also only covered for one year of support. The exact same sales script was used last year when we asked for support on the Owlet 2. This is worrisome for a loyal customer who has realized this is a scam. I'd like this device replaced or refunded since we were mislead to believe this is a legitimate health tracking device. Even our basic pulse Oximeter from amazon has lasted more than five years. We were also instructed and reminded every two weeks in the app to wash the sensor with water and soap, eventhough it has a microchip in it. This is probably what caused the sensor to malfunction, so we have also been mislead to believe the sensor can withstand water on a regular basis, which is obviously not correct. I asked for my case to be escalated to someone who could help find a solution, but my request was declined by agent Lonnie on September 28th. I have been kind to ask for a fair resolution here rather than badmouth Owlet on social media. I just want a solution, and I don't want to hear about what I can pay. We already paid $650 on Owlet items in 3 years. Enough

• Initial Complaint

  Date:08/19/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A big reason we purchased the Owlet Dream Duo was because of the Dream Lab program that was an advertised part of the package. We used the sleep training program (which was awesome) in April/May and when we started it, the program promised we could reference the content whenever we needed to. In July, Owlet discontinue the Dream Lab program and claimed they sent an email to all users. We registered the device yet did not receive an email. Their new predictive sleep program is not following the previous sleep program and the algorithm is completely off (a known problem). Our baby is now 8 months old and we need to transition her to a 2 nap schedule but we no longer have the content that was advertised to us and which we paid for. On top of that, the sensor battery seems to be loosing charge faster since the introduction of “Predictive Sleep”. While they offered to replace the sensor, they state they no longer have any access to Dream Lab content and have not offered a solution. They will not accept returns or refund the cost of the device because it is outside of the 30day window. The best part of this thing was the sleep training. I would like to have the content I paid for or a full refund.

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the Owlet Smart Sock and Camera when I was pregnant. I use it with my daughter each night. 8 months after using the product the sensor stopped holding a charge and wouldn’t work. I contacted the company and they replaced it thinking it was just a sensor issue. I used the new sensor for 7 months and I am having the same issue. This company advertises this product can be used from birth to 5 years. I paid $422.94 for this product and it doesn’t even last a year. I have contacted Owlet about this issue and they are refusing to stand behind their product. I am extremely disappointed with this company. I am only requesting they send me a replacement for this issue. I was told by a supervisor to go on Ebay and buy one or buy a refurbished one. None of which hold a warranty.