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Business Profile

Genealogy

Ancestry.com

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Ancestry.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ancestry.com has 9 locations, listed below.

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    Customer Review Ratings

    1.18

    Average of 257 Customer Reviews

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    Review Details

    • Kat M

      Date: 05/01/2025

      Stole my money. Did four samples. Complete Mormon BS scammy company fetishizing white ancestry in hopes to back log baptisms for their cult. I

    • Shannon T

      Date: 04/18/2025

      Scammers. I bought and paid 99 dollars for dna test. For 1 dollar they offered an annual membership to their website. 2 months later they charge me 109 dollars and said it was a renewal fee for the membership. Would not refund even though we never logged in and advertised the 1 dollar membership. Had to call my bank to block them because I am worried they will continue to take money out.

    • Melanie C

      Date: 03/30/2025

      Do NOT subscribe to anything. They get you with a free trial but your stuck with a 6-month subscription even if you cancel immediately. I found out b/c my Apple Pay alerted me to a $32 charge. No way to get out of it until September. Never again.

    • M D

      Date: 03/30/2025

      Paid $49.99 for some up charge monthly membership that showed no additional results. I cancelled the next day and they charged another $25 for early cancellation. I looked into FAQs to see why and it says because sometimes it's discounted. 1 day is not worth $75 whether it was discounted or not. So it's a scam. If you use this, don't sign up to see any extra results. It won't show you anything and then will charge you for cancelling it. Very fraudulent.

    • Zachary M

      Date: 03/20/2025

      Ancestry is garbage. They do not believe in helping the customer. They simply believe in money over ***************** Would definitely not recommend using the service and if you do sign up for a trial because youre interested, but youre not quite sure. Make you cancel it before it renews because they will not give you a refund so to me. It seems like its just one of their money gimmicks, so everybodys been warned.

    • Steve M

      Date: 03/11/2025

      Beware of the "got ya" automatic renewal from these folks. If it slips up on you and they renew you automatically they give you no refund. Shameful.They've lost a decades old customer and they don't care.

    • Tianna M

      Date: 03/06/2025

      Ancestry took away bare minimum information about dna connections and now charges high monthly rates to see any info!

    • Corie T

      Date: 03/04/2025

      They automatically renew subscriptions even if you started with a free subscription from a promotion so if youre not careful and make sure its all canceled they will NOT refund your money even the next day. I understand that in their terms they are not required to refund money but to me thats bad business. I will not be using them since they are keeping my $150 for three months of service I did not want to begin with.

    • Kirk D

      Date: 02/23/2025

      BEWARE OF THIS SCAM!!!!I purchased the $39 Ancestry kit that they offered around Black Friday &Cyber Monday last year. They didnt ask much, just started with my middle name that I used to purchase the kit, and I got really strange results. I gave them my first name to search with and they couldnt even locate me!!! All kinds a various similar names with different spellings, but not ONE SINGLE MENTION OF MY CORRECT NAME BEING EVEN DISCOVERED. Im 54 years old and have lived around the world literally!! Strange how I cant be located AT ALL!!!This is a SCAM!! If it werent, they wouldve known that my mothers family came from *******, however, Ancestry cant find anything remotely about that! And to make matters worse, two days ago they charged my credit card $99.95 even though my account was CLOSED AND DELETED LAST YEAR!!! I would stay away from this!!!!!!

    • Brandy S

      Date: 02/17/2025

      False advertisement. Ancestry wanted my card information for a free trial for worldly explorer then immediately charged me. I called the number given by Ancestry to report it then after placing me on hold several times said they didn't charge me which it clearly states on my processed card charges it was Ancestry.com in **. I just got another charge from them again with a fraud alert from my bank. What is going on with this respected company?

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