We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Genealogy

Ancestry.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Ancestry.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Ancestry.com has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.18

    Average of 253 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Jeffery P

      Date: 08/11/2022

      After a feee trail period I was billed ****** dollars and I wasnt able to receive a refund. In my correspondence I was told that it was in their service agreement and they had sent an email, which I didnt receive. I understand mistakes happen but when you havent used their services and you ask for a refund its good buisness practices to refund. What ever happen to customer service with these folks

    • Frederick I

      Date: 08/09/2022

      Ancestry.com are unadulterated crooks. I forgot I signed up for the free trial. Today they charged me $35.91. Their instructions to request a refund instruct you to go to a page and cancel your account. The cancellation fee is an additional $25. This is a trick. They issued me NO REFUND and on top of that, I am CHARGED AN ADDITIONAL CANCELLATION FEE of $25! This is by far the most crooked scam I have ever seen on the internet. I am now out $60.91 because of these grifters.

    • Sarah N

      Date: 08/06/2022

      I signed up for what I thought was a 14 day free trial. It asked me to choose a membership so I did. I was IMMEDIATELY charged $26.74 so I chatted online with customer service less than 12 hours later and was told what I signed up for was not the free trial and that they could cancel my membership and sign me up for the free trial after the month was up. I said that I was not happy with that and wanted a refund and the customer service representative disconnected the chat. Very shady business practices!!!!

    Ancestry.com is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.