Complaints

This profile includes complaints for Ridd Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ridd Pest Control

  525 S 850 E Ste 1 Lehi, UT 84043-3991

  
• 

  RIDD Pest Control LLC

  Air Rail Avenue Virginia Beach, VA 23455

• 

  RIDD Pest Control

  150 Sea Eagle Lane Santa Rosa Beach, FL 32459

• 

  RIDD Pest Control

  1112 S 2nd St Wilmington, NC 28401

• 

  Ridd Pest Control

  2154 N Center St STE 204 North Charleston, SC 29406

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June 2024, a *** from Ridd Pest Control knocked on our door and offered their services for $50 a month and said they'd come out every other month. We agreed. They serviced the house right then and there. No comment about the service. Our bank account was charged $73 and some change in July and again in August. Called **** and questioned this charge. Was told that was the charge for every other month service. $50 a month was for quarterly service. Lie #1. We said, then change it to quarterly but we need someone to come out because of lots of bugs. They said we were already on the schedule to come out that day. Lie #2. Nobody came out. Called the next day. Was told someone would call us right back. Waited 2 hours. Called them again. Was told they didn't have any record that said they were supposed to come out at all. Lie #3. We said cancel our service. Now, the day prior, we were told on the phone that cancellation would cost $125. Today, we were told $199. Lie #4. We cancelled. They are a bunch of liars.

  Business Response

  Date: 08/16/2024

  HI *****,

  We think we know what happened here. There is another account in our system under the name of '***********************' but they are in our ***************************. We looked up your account by your address and were able to see that it is under a name of '*********************'. That is where the different information and confusion has come into play since they are two different accounts in two different branches. You were originally set up for a monthly bill for $69 plus the standard service fee of $4.87. This is what we can see from the contract and welcome call that was emailed over to the email on file. You were changed to Pest 6 (bimonthly) and the bill was lowered to $50 back when **** called on 8/13/24.  We can see that you have paid the proper early cancelation fee. You will receive an email confirming that your account is now closed and you will no longer be contacted by ****. We wish you well in your future endeavors!

• Initial Complaint

  Date:08/08/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed pest control service agreement with RIDD based primarily on the representatives promise to help terminate my existing provider. No such help was ever provided. When contacting customer service to terminate the contract for breach of contract, they insisted that they could not waive the early termination fee despite the breach of contract. Had to pay the early termination fee to conclude the cancellation.

  Business Response

  Date: 08/09/2024

  Hi *****,
  
  Thank you for letting us know. We apologize that the sales rep did not follow through with their promise. We have refunded the cancelation fee. Thank you 

  Customer Answer

  Date: 08/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:08/01/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The sales representative in the ************ area is telling customers that they purchased our company due to going out of business. They are telling our customers that they have to sign up with them right away to continue service. We are absolutely not going out of businesses nor selling our business. Customers feel compelled to do so and are doing so not knowing what is happening. Thank goodness most are inquiring first and that is how we found out this information.

  Business Response

  Date: 08/02/2024

  Hi ****,
  
  We apologize, but are you a customer or do you work at another company? We will be sure to review this with the sales reps but we can assure you that this practice is not tolerated and they do not go around saying other pest companies are going out of business. Thank you for bringing this to our attention 

• Initial Complaint

  Date:07/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Salesman came to our home I agreed to pay $40 month for new service, I am being charged $50. And now they wont cancel the account unless I pay $250 early cancellation fee I was lied to by the salesman and they will not refund or cancel the service

  Business Response

  Date: 07/29/2024

  Hi ********,
  
  We have emailed a copy of the signed contract to the email that we have on file. We see that the recurring bill is $45/mo with a $4.87 service charge fee. These two amounts are outlined in the contract that we just sent over. We also have the recorded welcome call that stated the price of the service and that the billing frequency is monthly. We have also emailed that over to you. We hope these help!

• Initial Complaint

  Date:07/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/26/24,a young man showed up in my front yard on a hover board and solicited an order for pest control control services. He stated they were having a sale pest control services and would provide this for $99.00. He did not state @ the time,acceptance of the $99 discount would obligate me for 12 months @60 per mt for 11 months or a total of $760.00. He then asked that I sign the agreement on his Ipad. When I received a copy of the agreement showing the *** that would be charged each month,I asked them to cancel.They refused and have been electronically drawing money from my credit card each month. I received one service only in 2/24. I attempted one last time to cancel the service today ,spoke to *****,last name refused and he refused to cancel the service unless I paid $$249, cancellation fee making the total paid $528.00 for one visit. I have noticed several complaints online about the their business practices.I was 81 @ the time of the transaction,an easy *****

  Business Response

  Date: 07/19/2024

  Hi *****,
  
  We apologize for any miscommunication that was had. We do everything we can to be transparent when explaining the terms and conditions of service, which is why we have contracts that our customers sign. In the contract, it lays out the service schedule and the monthly billing schedule. It also explains the length of the contract and what to do if you need to cancel the contract. The contract states that in order to cancel, it must be done over the phone with an account manager and the cancelation fee must be paid if the term of the contract has not been realized. Looks like we have tried to provide services 12 different times over the past 2 months, and each service has been denied. We would love to keep servicing your home, but if not, the cancelation fee can be paid and the account will be closed immediately. We hope this explanation helps

• Initial Complaint

  Date:07/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The salesman arrived at my house knocking at my door he was explaining the company services, I told the salesman that I dont want it cause I have another company doing it, he says they were going to do better offer a plan that includes a premium package and NO CONTRACT, I agree to try out with NO CONTRACT guess what the lie I sign for the service and it was a CONTRACT, this company lie to customers to get them hook yo a contra and if you are in the need of something they charge extra, I tried many times calling **************** to cancel and they want to charge me the whole contrat to cancel it, after this disappointment I dont want the services, I was not supposed to be under no contract.

  Business Response

  Date: 07/15/2024

  Hi ******,

  We are sorry to hear about this communication. The customer contracts are not to deceive customers, but rather to be transparent for all the terms and services that are being offered. We can see that you spoke with our loyalty department and they were able to offer you a credit on your account for any miscommunication. We hope that we can better this working relationship going forward!

  Customer Answer

  Date: 07/15/2024

   
  Complaint: 21989802
  
  I am rejecting this response because: I believe you dont understand how it feels that a company knocks on customers door to trick and deceive, thats how it feeIs and more that that thats what happens , I didnt call you for services I already have a company doing it, you came offering better services for less money, and now Im stuck with a contract that I loud and clear said I didnt want, this is not the way to perform business
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 07/17/2024

  Hi ******,
  
  We have sent the contract to the email on file for you to review. You current rate is even lower than what was originally signed, which we are happy to see! We hope this helps. Unfortunately, at this point, the early cancelation fee would need to be paid in order to terminate services as outlined in the contract. Thank you 

  Customer Answer

  Date: 07/21/2024

   
  Complaint: 21989802
  
  I am rejecting this response because:
  You should verify the signatures, I never sign any document, if someone signed it not my signature in that document, please I need a copy of the document to verify the signatures 
  Sincerely,
  
  ***************************

  Business Response

  Date: 07/29/2024

  Hi ******,
  
  We have emailed the signed contract to the email that we have on file. Thank you 

• Initial Complaint

  Date:06/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Salesman came to my door on 5/21/24 he advised that the service offers spraying of the home and yard, 3 feet up the home and 3 feet out into the yard, a gradual for the lawn and treatment for fire ants. I made an initial payment of $119 due to the first treatment being more involved. The technician came on 5/22/24 for the initial treatment inside and outside my home. The full treatment took him about 15 minutes (far shorter than the salesman has stated), he handed me a flyer to purchase mosquito spraying and was on his way. I reviewed my camera footage, ****** only sprayed the base of my foundation around my home. There was no 3 feet up, 3 feet out, he did not do any gradual treatment on my lawn and did not treat fire ant mounds. I received the following notes from ******: Hello, I just completed your RIDD Pest Control service. I treated 3 feet up and 3 feet out from the foundation to block any invading insects from entering the home. Lastly, I performed a full yard inspection to take care of any mound activity further out in the yard and granulated ***** feet out from the foundation to treat any ants or roaches that might have been nesting in the yard or around the driveway. Please allow ***** days of increased activity while the bugs are being flushed out. I know it can take time for the treatment to work but I have it a month and I have more bugs than ever before. I have always had pest control with another company and I have never experienced this many bugs. Called customer service on 6/25/24 and spoke with ***** the account manager, explained the situation and requested to cancel my contract without the cancellation fee as I already paid the initial treatment fee of $119 and a monthly fee of $73.87. The only resolution ***** could offer was to spray again. I paid the $200 cancellation fee. I am requesting a refund of both the cancellation fee and the monthly charge of $73.87. ***** advised there is no one at RIDD above him I could speak for resolution.

  Business Response

  Date: 06/26/2024

  Hi *****,

  We are sorry to hear about this experience. We strive to provide excellent service and it seems we have failed to do so in this situation. We have refunded the cancelation fee and monthly bill. Thank you for reaching out 

  Customer Answer

  Date: 06/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called RIDD after scheduling pest control and termite inspection telling them that I only wanted the termite inspection. The lady who answered the phone said that was fine and there would be no penalty as they hadn't come out yet anyway. I told her I would call back with my work schedule as the dates vary and would pick a day and time. On May 22 while at a patient's house (I am a hospice nurse) I received over 6 telephone calls in a row from **** as well as several more during the day. On May 23rd I received a text message that a technician would be out May 24 for pest control. I texted back that I did not schedule this. I then called and talked to a man who said "Oh yes, we've been having trouble with the scheduling department." I'll put a stop to the robo calls right now. I'll also cancel that appointment. I made a termite appointment for May 30th. While I was at work on May 24th a technician showed up at my house for pest control. I did not schedule this, I wasn't home. He apparently did the yard which who cares about one ant hill when originally I wanted the inside done. Again, I WASN'T home. I had cancelled this appointment which I didn't make in the first place anyway!! This is twice I have called and talked to a live person on a recorded line by the way and told that: you don't have to have pest control as they haven't come out yet and we cancelled the appointment for May 24th that you did not make in the first place. My bank account was charged for a service I did not agree to. I did not agree to this appointment. I would not have. I am a hospice nurse and I would not agree to this on a day I was scheduled to work. I was in ************** that day and had a stranger walking around my yard. I want my money back, I want nothing to do with this company. I think they came out full well knowing that I would not be home and therefore I could not tell them to leave. I consider this trespassing and not a "scheduling department problem." I'm short money now.

  Business Response

  Date: 05/28/2024

  Hi ********,

  Looks like you have already spoken to the office about this matter this morning. We can see the $79 was refunded and the account is now closed. Thank you! 

• Initial Complaint

  Date:05/18/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called RIDD last month to see about a one time pest control spray and was told they only do yearly service plans. I talked to someone named *****. I wasnt interested in the yearly plan and declined to sign up and found another company that fit my needs. I received a bill saying its past due for service that wasnt performed? I know that no one has been out to spray and I never signed a contract or said I was interested in the service. This is unprofessional, sending out bills for services not provided when someone is just calling to get quotes about pest control. I received both a text and an email saying I had a past due balance today. I would like the company to call me and resolve the issue. I would like to make sure I wasnt automatically signed up for a service- I never signed an agreement, just wanted a quote for service. I would also like to be assured through documentation that I am not signed up for service and will never be charged for any services that I am not signed up for.

  Business Response

  Date: 05/20/2024

  Hi ******,

  This indeed was a billing error and we apologize. The account was closed today so you should no longer receive the automated billing messages. 

• Initial Complaint

  Date:05/17/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thursday 5/17 around 5:30 pm, our 10 year old son was in our front yard preparing to help his dad mow to grass when dad got home. While my child was in the yard alone, a door to door solicitor from RIDD PEST CONTROL approached my 10 year with a sales pitch, stating that he could help rid us of an ant hill in our yard. My child, confused and concerned came into to the house to alert me. I stepped out and sternly told the solicitor that I didnt appreciate him interacting with my child alone, and that as an unknown adult and a stranger, he should never approach a child. He was apologetic and left. I later contacted the company, and they chose to focus on the physical description I gave of the employee (a young ******* American man) in hopes of helping him be identified and retrained/reprimanded. They stated that this is how their young employees learn, never addressing the fact that an employee on their clock approached my child in our yard to sell a product. A CHILD. ****** is littered with poor reviews of this pushy, aggressive company.

  Business Response

  Date: 05/20/2024

  We are sorry to hear about this experience. Thank you for leaving this comment. We will be sure to address this not only with the specific sales rep you are mentioning, but with our entire sales team to ensure this does not happen again