Complaints

This profile includes complaints for Lumio's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Lumio

  1550 W Digital Dr Ste 500 Lehi, UT 84043-6783

• 

  Lumio Energy

  2929 S Elm Ave Fresno, CA 93706

• 

  Deca Living

  2000 E Lamar Blvd Ste 300 Arlington, TX 76006-7356

• 

  Lumio HX, Inc.

  12600 Challenger Pkwy Ste 200 Orlando, FL 32826-2756

• 

  Rising Investments LLC

  2500 Mottman Rd SW Ste 100 Tumwater, WA 98512-6276

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was solicited by Lumio on July 31st, 2023. Their salesperson came into my home and pitched me on solar panels. I told him I did not want to sign anything that night. He promised me that I could cancel at anytime without fees or issues up until installation of the solar panels on my roof. He assured me that the company covers everything until installation, and made this promise while having me e-sign a document that he did not go over with me. He did not let me see or read, nor did he go over with me, any clause stating that I would be responsible for any costs. He assured me that I had a right of rescission up until installation, and I am now trying to cancel the agreement before any installation of equipment, as Lumio’s rep advised. The company is now trying to charge me over $1700 for charges that aren’t even explicitly detailed- just labeling them things like “admin”. Their representative is refusing to acknowledge the promise he made when coercing me to sign the initial agreement- the promise that I would be able to cancel without fees as long as it was before install. I would like these charges voided, as the company said they would void if the rep owned up to what he promised me on the night of solicitation. We have provided documentation to the company explicitly stating that we were told we could cancel without fees, and requesting the voided invoice but they are currently refusing.

  Business Response

  Date: 09/05/2023

  Hi ****, thanks for reaching out. Our team has previously been working with you to resolve. We have seen no proof or documentation showing that the sales representative promised no cancellations fees if cancelling before installation. Additionally, we have provided the requested explanation of charges for items on your invoice via email as requested. At this point we are unable to cancel without fees as we have incurred costs for your project, and per your contract any cancellation after 3 days would result in cancellation fees to cover these costs. Please reach out to our team with how you would like to proceed.

  Customer Answer

  Date: 09/08/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because the only costs listed in this documentation are those that are associated with acquiring the permits. The proposal generation as you mentioned was done in house by your consultant and passed to QC for confirmation of accuracy. We did not ask to be solicited and this was all done within your company without us asking. Again, the only costs I see here are those on the permit receipts. 
  
  As mentioned previously, your sales consultant failed to mention or outline any 3 day right of rescission, instead asserting and promising that I could cancel this agreement without fees. The only fees I see in your provided documents are on the permit receipts, and I once again request that you honor your consultant's promise to us by voiding those fees. 
  
  
  
  Sincerely,
  
  
  
  **** *********

  Business Response

  Date: 09/08/2023

  ****, page 12, section 17 of your signed agreement states, "17. No Spoken Promises; Entire Agreement No sales representative has the authority to make any verbal promises. All promises must be written in this Agreement. This Agreement constitutes the entire agreement between you and us, and supersedes all prior oral and written communications relating hereto. This Agreement (including all appendices) may only be amended or modified by an instrument in writing signed by both you and us." Additionally, page 9, section 8 of your signed agreement states, "You may terminate this Agreement in accordance with the Notice of Cancellation included as Appendix B within three (3) business days from the date of this Agreement. If you cancel after this period, you agree to reimburse us for the reasonable costs (including time and labor) that we incur in connection with your project..." Attached is your signed contract as well. 

• Initial Complaint

  Date:08/28/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into a contract with Lumio for the instillation of Solar Panels, with the agreement that billing for the system would commence once the system was fully installed and working properly. The installation was completed in FEBRUARY this year.The city where the permit was submitted, for final approval of the system, informed me that the initial permit was not submitted until MAY! The City clerk also informed me that revisions in writing were requested from Lumio, and that Lumio took whole other month to resubmit those simple revisions in writing, finally sending them in JUNE! The clerk also informed me that another correction was required, and that was only received on AUGUST 18th. A full 6 months later. As such it appears as if either Lumio is being callously irresponsible or merely incompetent in upholding their responsibilities in this contractual agreement! WHILE ALSO BILLING ME FOR A NONFUNCTIONING SYSTEM Along this same line, every time I have called LUMIO, they promise and guaranteed that they will refund all amounts billed, while the system is not functional. No such refund as ever occurred, and they will not notify me as to why, just that they will send the refund. They have been making that promise for 6months and still nothing!These practices of Lumio in Billing me for the system install, while also not completing the task of making sure the system is actually working has become a serious financial burden to my family. I am Paying close to $600 for electricity between being billed for a nonfunctioning system and my actual electricity use.This Practice is also Completely impeding me from being able to take advance of the clause in the contract in which if I payed 30% (Which I was told was 20%) of that loan by the maturity date of 05/04/2024, then I would continue to have a loan interest rate of ******%, also with the stipulation that the rate will more than triple if that 30% was a not paid by that Maturity date.

  Business Response

  Date: 09/06/2023

  Hi *******, thanks for reaching out about this. Our team has processed and sent the payment to your email. Please reach out at *************************************** with any further questions. 

  Customer Answer

  Date: 09/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/22/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lumio installed the solar panel on our home. Some of the walk way concrete was cut and removed to place solar equipment. Four months after the completion of the solar panel installation, permits, inspection etc...the concrete has not been fixed and any correspondence sent to our project manager Josh has rendered no response it has been nearly 2 months of e-mails to Josh and nothing in return. Adding insult to injury when the concrete was cut, last October, they severed some of our irrigation pipes, which cost us $400 to repair. The Solar Project was to be completed by December of 2022...it was completed May of 2023. Lumio has been a company of excuses rather then results.

  Business Response

  Date: 08/30/2023

  Hi ******, thanks for bringing this to our attention. Our team has created a home damage case and is working on getting this resolved. We reached out earlier today and left a voicemail with an update. Please give us a callback with any questions in the meantime. 

  Customer Answer

  Date: 09/06/2023

  
  
  Complaint: ********
  
  
  
  There were two issues in the original complaint:

  A. Pour concrete to repair side walks - This was completed 9/4
  B. Rebate for severed irrigation pipes to the cost of $400 - This has not been addressed yet
  

  Sincerely,
  
  
  
  ****** **********

  Business Response

  Date: 09/13/2023

  Hi ******, we appreciate your patience as we worked with our accounting team to get your reimbursement sent out. This was paid out yesterday and should show up in your email. Please reach out to ********************** with any further questions. 

  Customer Answer

  Date: 09/19/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Thanks to Lumio for finally getting this sorted and to the BBB for helping us get the whole matter resolved.

  
  
  Sincerely,
  
  
  
  ****** **********

• Initial Complaint

  Date:08/22/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sales reps continuously harass to no end, despite REPEATED efforts telling them not interested, placing of prominently visible no solicitation signs, and ultimately telling them to leave and then refusing. The last incident. Where the kid told us h*** see us around when walking away was both threatening and out of line.

  Business Response

  Date: 08/23/2023

   Hi *******, thank you for reaching out to share this information! Lumio doesnt condone unprofessional behavior. Our team would like to identify this individual so these actions can be addressed. Unfortunately, the details here are sparse in helping us do so. If there are any details that *** be useful in tracking down this individual and if you would like to be added to our do not knock list, please reach out at ***************************************. 

• Initial Complaint

  Date:08/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  System went off line on May 18 2023 contacted Lumio the next day to diagnose and repair the system and set an appointment close to two weeks from the day reported. Enphase the equipment manufacture contacted on May 20 about the issue and wanted to send a technician with Lumio permission to diagnose the issue with the system. Lumio denied Enphase access to the system until thier technican looks at the system. Lumio Technican looked at the system on May 31 and contacted Enphase Techs when they were not able to resolve the problem. System was finally fixed by Enphase on June 15 and Lumio stated they will compensate me for the outage. i have called several time about the compensation and i keep getting the run around first it was three weeks and the last few calls their stating that it take upto three months to get it approved and a check sent out. I called today August 18 with the same lecture. I would like this resolved.

  Business Response

  Date: 08/30/2023

  Hi ****, thanks for reaching out about this. Your reimbursement was sent yesterday so you should receive it within a week or so. Please reach out to ********************** with any further questions. 

  Customer Answer

  Date: 09/05/2023

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ****

• Initial Complaint

  Date:08/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/17/2023 9:00 p.m. two men trying to tell me about Lumio and the electric crisis. Woke my baby. It was dark out and not lights on at the door.

  Business Response

  Date: 08/18/2023

  Hi ***********, thanks for bringing this to our attentionwe will be investigating internally to make sure the representative is properly trained. We have also added your address to our do not knock list. Please reach out to ********************************** with any further questions or concerns. 

• Initial Complaint

  Date:08/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  You dont want to release my reimbursements $1000+$134 as we agreed it been since April 2023.They keep lying and promising only I have hard time with them since I started with them I was the worst decision to do business with them

  Business Response

  Date: 08/24/2023

  Hi ********, thanks for reaching out. We are working with our accounting team to get this sent out quickly for you. In the meantime, please don't hesitate to reach out to *************************************** with any further questions. 

  Customer Answer

  Date: 08/26/2023

   
  Complaint: 20471494
  
  I am rejecting this response because:
  Lumio is lying since I started do doing business with them which I Ive found out late. They promised to pay me the reimbursement once the installation of the solar system is completed.Lumio received the whole amount from my bank Mosaic in April. It should take them this long to pay me. I paid them in full. Why is all that delay ?
  Sincerely,
  
  *****************************

  Business Response

  Date: 09/05/2023

  Hi ********, we appreciate your patience as we work to get your reimbursements sent and will reach out with an update once we have one. 

• Initial Complaint

  Date:08/14/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AKE Obligations. AKE shall provide the Services in a professional manner at a
  time agreed upon by both parties. AKE may withhold completion of the Services until
  after it has verified that Homeowner has fulfilled their obligations as listed in the section
  marked Homeowner Obligations (If applicable).
  
  Installation of 9 additional panels at no cost to homeowner
  along with a partial monetary reimbursement of utility bills
  until panels are installed

  Business Response

  Date: 08/24/2023

  Hi *****, our team has been in communication with you regarding this and have provided the best offer that we can. Please reply to our latest email with how you would like to proceed based on the offer provided. 

  Customer Answer

  Date: 08/24/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

   

  They are not following the contract I signed with them which is already attached in the BBB case

   

  Installation of 9 additional panels at no cost to homeowner
  along with a partial monetary reimbursement of utility bills
  until panels are installed

   

   

  I accepted the 2 more powerful panels but I want the 

  Partial monetary reimbursement of utility bills
  until panels are installed

  They are just trying to quiet me now, by giving me the only option that  they are pushing me to accept.

   

  
  
  
  
  Sincerely,
  
  
  
  ***** ********

  Business Response

  Date: 08/30/2023

  Hi *****, our conversation with you yesterday included the offer of 2 panels and $500. Please reach out to our team with how you would like to proceed. 

  Customer Answer

  Date: 09/01/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I went a long time going back and forth with your company, about the contract signed, you will now want to just offer me 500? and 2 panels? Th e2 panels are not even close to the signed contract of 9 panels, I would take the 2 panels if they would do the job of the 9 panels in the contract, but after review the 2 panels will not event get me close to the output necessary. 

  My energy bills doubled because of this bad deal of solar panels scam. The sales person deceived me to think that it was the best for me to save on energy, it was not true.

  Now I have to pay the Mosaic loan 164.66 and plus the FPL bill average 120.00 total of 284.00 per month. This is not fair when the sales person was telling me 130/ month of the Mosaic loan plus the FPL connection fees. 

  He never mentioned that the taxes are not sure, he just said I would get the 9000.00 credit and even sent me one pdf with the mosaic loan -9000.00.

  I want that you pay me all the months of FPL since the last payment sent to me to compensate the error that AKE that you bought now you are Lumen. For a few months they sent me 764.00 credit , and since that day almost 

   

  
  
  
  Sincerely,
  
  
  
  ***** ********

  **********************Please see the emails and I already have the pdf signed here for the contract, 9 panels plus the reimburse of FPL bills. 

   

  ok please send the 9 panels and the reimbursement of the FPL bills shortage
  
  
  
  ***** * ********
  
  
  
  Sent with Proton Mail secure email.
  
  
  Hide original message
  ------- Original Message -------
  On Tuesday, October 11th, 2022 at 9:47 AM, Tyler K. <**********************> wrote:
  
  Good Morning,
  
  Not sure why that agreement was sent to you. It was wrong. I have voided it out. The agreement we came up with was either 11 panels, Monetary reimbursement of $5,000 or 9 panels and a partial reimbursement for the portion of the electrical bill due to the shortage of production. We did not agree to giving you 11 panels plus the reimbursement. Please advise on what option you would like and ill go ahead and send over a new agreement.
  
  
  Tyler K*****
  Senior Quality Review Specialist
  ###-###-####
  Please view our email legal disclaimer click here

   

   

  I will ask fpl to send all bills again since the install of the solar panels
  
  
  ***** * ********
  
  
  
  Sent with Proton Mail secure email.
  
  
  Hide original message
  ------- Original Message -------
  On Tuesday, October 11th, 2022 at 10:39 AM, Tyler K. <**********************> wrote:
  
  Also I am going to need you to send me all your utility bills you are trying to get reimbursed on. We have Jan – Jun.
  
  Tyler K*****
  Senior Quality Review Specialist
  ###-###-####
  Please view our email legal disclaimer click here
  
  Home Experience, Elevated
  
  

   

   

  Business Response

  Date: 09/11/2023

  Hi *****, you told our team after rejecting this response that you were thinking over the offer and would get back to us. Please reach out to our team with how you would like to proceed. 

  Customer Answer

  Date: 09/11/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

   

  Yes I'm in contact with your team and your team wants me to take the 2 panels and 500 which is a low ball offer.

  I want what your company made me to sign and I accepted 

  The 9 panels with the reimbursement of fpl from the date of the last payment to the day you install the 9 panels that I signed in the provided PDF. The 9 panel yes can be replaced with higher out put panels but will need to match the output.

   

   

  
  
  
  
  Sincerely,
  
  
  
  ***** ********

  Business Response

  Date: 09/14/2023

  Hi *****, our team is going to send over a new waiver for your signature before starting the project for your installation of 9 panels. As a reminder, this is a true construction project and oftentimes timelines are beyond our control. Additionally, we would like to remind you that we cannot guarantee that your utility company will approve 9 additional panels as this will overproduce for your needs. Please reach out to ********************** with any further questions. 

  Customer Answer

  Date: 11/08/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  Please can you reopen my case? The company promised to install the panels and they are not doing their part.

  They are just saying that they need the permit to install the extra panels and they are taking a long time, and I have to pay the FPL bill with the loan to Mosaic which goes to more than I can afford

  I want the case re-open  and this time I want that the pay all the extra amount I had to pay in the past and future to FPL

  
  

  I have the original pdf that I signed that they are still not following, I signed another release with them that they are not following either, Now I do want that the follow the original contract.

  
  

  Their new release is not being followed, so I want the original release attached in the email to be followed

  
  
  
  Sincerely,
  
  
  
  ***** ********

  Business Response

  Date: 11/10/2023

  Hi *****, our team is doing all the necessary preparations before your panels can be installed. We sent you a new NOC for you to sign since your previous permit was under Atlantic Key Energy and not Lumio. Once you sign, we will be able to resubmit for a permit and keep your project moving forward. We're unsure of what you feel is not being followed in the attached agreement as we did not include a timeline and are doing our part to keep this project moving forward. Please work with our team directly to complete the NOC so we can resubmit for the permit. 

  Customer Answer

  Date: 11/13/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  Until your company completes 100% of the install I cannot accept this answer, your company does not care that I have to keep paying the high electricity bills, and keep promising that will install the panels and don’t install, this is on going for almost 1 year of false promises 
  
  
  
  Sincerely,
  
  
  
  ***** ********

• Initial Complaint

  Date:08/13/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had solar panels installed 06/2022 by Lumio more than a year later my solar panels are not working after a technician coming to my home multiple times and they keep saying they got them working and nothing the company keeps giving me the run and around I would like my panels uninstalled. I have been paying my electricity bill and my solar panels.

  Business Response

  Date: 08/18/2023

  Hi ******, thanks for bringing this to our attention. Your system is producing a gateway error, meaning that the panels are producing correctly, but an an issue with your Wi-Fi not reporting correctly. We have scheduled a technician to come out on August 30th and get this resolved for you. Please don't hesitate to reach out to our team with any further questions or concerns in the meantime. 

• Initial Complaint

  Date:08/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lumio contacted us around August 2022 to offer their services. We already have been considering Solar, so we gave them the opportunity to explain their system. They offered for the systems to be up and running within three months after installation and everything else, as well as explaining that we will not get charged until the system was completed. We signed up with them on October 2022. The system was installed and ready for connection with Teco. We were advised that there would be 2 inspections. The inspections were done in January which failed and in Feburay which also failed inspection. In all, it took 8 months for this company to complete the process. No communication after we reached out regarding being double billed or any communication regarding any changes to our account. This company made it clear that it would be a smooth and quick process (lie), Things would have been great if their work and support effort were up to par.
  
  We were due a refund for the months charged and double billed since the system wasn't up and running. Lumio stated a refund for the three months was already in process but nothing has been received. We called and cannot get a hold of the account manager which since to have changed three times during this process. Is like dealing with a ghost.
  
  We demand our refund to be processed correctly and to be sent to us ASAP. It is not our fault they were incompetent in their processes and work.

  Business Response

  Date: 08/17/2023

  Hi ****, thanks for reaching out. Our team has been in contact with you resolving your concerns and has updated your reimbursement to include December's payment and expedited it with our accounting team. Please reach out with any questions in the meantime. 

  Customer Answer

  Date: 08/17/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  

  Although they truly have been in contact with me and husband regarding the refund due. With that being said, in the past they have stated that "they're working with their accounting department to issue the refund" it never was issued or completed as they stated. This was months ago, and now there're more months added as the wait and lack of response in the past. 

  I feel that I have the right to keep this complaint open until the refund is issued. We have also provided the company with requested documentation.

  
  Sincerely,
  
  
  
  **** ******

  Business Response

  Date: 08/24/2023

  Hi ****, thank you for keeping this open until the reimbursement is issued. Our accounting team notated that this was issued yesterday so you should be receiving it soon. Please reach out to ********************** with any further questions. 

  Customer Answer

  Date: 08/30/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  

  I have not received a refund yet. I will close the complaint wheb refund has been issued. Thank you for your understanding.  

  
  Sincerely,
  
  
  
  **** ******

  Business Response

  Date: 09/05/2023

  Hi ****, we understand you're wanting to leave this complaint open until received. The check has been sent. Please advise if it has not been received yet.