Reviews

This profile includes reviews for Lumio's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Lumio has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Lumio

  1550 W Digital Dr Ste 500 Lehi, UT 84043-6783

• 

  Lumio HX, Inc.

  12600 Challenger Pkwy Ste 200 Orlando, FL 32826

• 

  Lumio Energy

  2929 S Elm Ave Fresno, CA 93706

• 

  Lumio

  2000 E Lamar Blvd Ste 300 Arlington, TX 76006-7356

• 

  Deca Living

  2000 E Lamar Blvd Ste 300 Arlington, TX 76006-7356

Review Details

• Review fromMelinda G

  Date: 12/06/2024

  2 stars
  Did not hold to $1500 rebate agreement. Made several follow up calls, texts to original Salesperson with no result. Don't make contract agreements you do not plan to honor.

• Review fromCharles S

  Date: 12/04/2024

  1 star
  Lumio provided very unethical services and promised false guarantees. This gave me a false sense of security and hope that I was receiving a quality service at a good price. Lumio promised that I wouldnt have an electric bill or that it would be very minimal when in fact its actually just as costly as it was and sometimes more than without solar panels. Lumio also promised a large tax return, money in my hand, to put towards the solar loan when actually it was only a tax reduction, not money that I would actually receive back. This was the main selling point but now Im stuck with a large solar loan with a hefty payment. I am now paying up to triple what I would be had I not gotten solar panels from Lumio. I even had another solar company knock on my door recently that told me other Lumio customers are mentioning these same complaints before I even mentioned them. Stay far away from Lumio. They will lie and make false promises but once you sign the agreements, its too late. You will be stuck with a large solar loan payment and the same electricity bill you had before. If it wasnt too late I would file a lawsuit.

• Review fromAmy S

  Date: 12/02/2024

  1 star
  My Sales person and my project manager were amazing. Unfortunately, when Lumio took over AKE Solar it all went to h*** and both decided to leave Lumio.Lumio had a roof contractor, that they fired mid job. Lumio paid them before the final inspection, which failed twice. Since they paid the roofing company, they pulled from my loan with ****** and I have been making payments for 19 months. My contacts are amazing when I call into lumio, but 2 were laid off after they started helping me. Lumio threw me 8 months of payments in a check, but still nothing has been done!! Lumio **** over $36,000 on the Solar load and I have a roof that is leaking, hasn't passed inspection with the county and not one single panel on my roof.Just received notification that Lumio has filed for Chapter 11 Bankruptcy. Lumio promised to replace my electric bill and now I still pay my electric bill and also the loan. Am paying over $500 per month now. I am panicking!!

• Review fromJennifer H

  Date: 11/30/2024

  1 star
  glad to see I am the only one with issues with Lumio. I paid them$6000 to come and remove and reinstall their panels i had with them to get my roof redone. They disappeared when i called the finance company they said that they see my panels were reported operating. How are they operating when they are on the lawn in the backyard waiting to be reinstalled. Its a night mare. Like everyone is saying no response no phone numbers to reach. I initially had AKE solar and they transferred me to lumio. ***. If they can come back in business and help their current customers because what are we to do? Sales person got us! Now please return the professional favor and give us what we paid for or come get your s*** and we can stop paying towards things that don't work

• Review fromJulie G

  Date: 11/26/2024

  1 star
  This company is the absolute WORST. They installed an a 125 amp breaker when they promised me a 200amp breaker... and they will not make it right no matter how many times I tried to get in touch with them... Not to mention so many other problems I've had with them... STAY FAR FAR FAR AWAY.

• Review fromCyara P

  Date: 11/23/2024

  1 star
  Roof is leaking from installation. They screwed panels straight into the roof without proper padding or protection!

• Review fromAisha W

  Date: 11/14/2024

  1 star
  This is so sad that you can not talk to a soul. What do l do now? I been trynna get in Contact with someone since Aug 2024. The box that is installed with the panels have some kinda damage around it and l have roof leak. I had to pay a roofer to come out and look up there cause l have a 2 story and cause see where the leak was coming from. Then they asked me to put in a work order. I roofer contacted me and never showed up for the repairs. I still have the leak and have to wait on my roofer to come back out to seal the roof leak. I call and all l get is a recording and this is so not fair. I put in another work order and still waiting on a reply. I just want the roof fixed and return the panels.

• Review fromNichole F

  Date: 11/08/2024

  1 star
  Do not get Solar with Lumio. From the beginning, they lie up their a** Right after getting panels installed we had constant issues with the panels not working. Constant issues getting ahold of someone. Our panels didn't work for so long that in December of 2023 we were promised a solar rebate of over $1,000, since we continued paying on our loan when they weren't working. We were told it was being processed and we would receive our rebate within 6 months... 11 MONTHS LATER AND STILL NO REBATE. AND NOW THEIR PHONE NUMBER GOES TO VOICEMAIL. I AM PISSED!!!!!!!!! THEY ARE SCAM ARTIST AND DO NOT CARE ABOUT THEIR CUSTOMERS AT ALL.

• Review fromBryania B

  Date: 11/07/2024

  1 star
  As most people here who have been duped by a crooked salesperson we must add to the list of complaints. I will keep this brief because I am still debating on if I will be hiring a lawyer or not. This company needs to be shut down permanently??The salesperson who no longer works for the company named ******* flat out lied to my family and I and told us that the panels were government funded and would be supported by our local electric company. He made it seem as if getting these panels would save us so much money and would be free of charge. We later found out not only are we responsible for paying our existing electric bill we are also being billed by a company called *******. They purposely rush through the contract and purposely withhold vital information like the fact that these panels cost over $100,000 which I have never heard of a day in my life. If they were honest upfront about the cost of the panels there is no way I would have let that crooked salesman in my home which is why they LIE!!! This company prays on elderly people and people who just arent knowledgeable about panels. Not only this they have recently sent 3 packages to my home in which we did not place an order for. I reached out to customer service was told he escalated the concern to a supervisor just to realize the representative named ***** has completely blocked me from emailing him again regarding this matter. I have attempted to call the ****** found customer service number and it appears they have turned their phones off or is never in office during the listed business hours. This company is BEYOND shady, they lie and cheat to gain customers. How many more complaints do we need to submit to have this business investigated and shut down.

• Review fromMike M

  Date: 11/06/2024

  1 star
  This company never returns emails, phone calls and it is very hard to get them to do the work. Messages do not get passed on to managers or if they do the managers do not care to respond. This summer they completed a re-install of my panels and did not bother to call in to have the job inspected per my village's requirements. Today and last week I tried to call and now it just goes to voicemail. This is so disappointing because the solar panels themselves work excellent. The customer service not so much. The original company *** did great selling the product but lied about the solar refund from the government which is actually a rebate only if you qualify. Most middle income people I spoke to did not qualify. So... do your homework on the companies selling and installing solar and get the whole facts and reviews about them. Solar good, some companies bad.