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Business Profile

Solar Energy Contractors

Lumio

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Contractors.

Complaints

This profile includes complaints for Lumio's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Lumio has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Lumio

      1550 W Digital Dr Ste 500 Lehi, UT 84043-6783

    • Lumio

      2000 E Lamar Blvd Ste 300 Arlington, TX 76006-7356

    • Deca Living

      2000 E Lamar Blvd Ste 300 Arlington, TX 76006-7356

    • Deca Living

      2000 E Lamar Blvd Ste 300 Arlington, TX 76006

    • Rising Investments LLC

      2500 Mottman Rd SW Ste 100 Tumwater, WA 98512

    Customer Complaints Summary

    • 774 total complaints in the last 3 years.
    • 120 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/14/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i had Solar system installed on April 19 2022. The system didn't start working until July 1, 2022 and it failede on July 12, 2022. The system cost 28,000. I have contacted the company several times to get the installation finalized and the system configured so that it would work. I finally had had enough and asked to have the system removed. I didn't hear back from the company but they did finally send out a technician to get the system configured early July and it stated to work but after less than 2 week it failed. I have to contact the company 3 times today July 14 to get a response saying that they would put in a work order. I have to actually convince the company representative that the system wasn't working. He promised to look into it and call me in an hour and a half. He never did call back. I have to call them and convince another that the system wasn't working and he finally put in a work order. The representative's name was David Thacher. I have on numerous occasions asked to talk to a manager or supervisor and have never been put through to anyone other than the people who answer the phones. I want the system removed and the amount paid refunded.

      Business Response

      Date: 07/20/2022

      Hi ***, thanks for patience as our customer care team worked to resolve your concerns. Your system is now operational and a reimbursement will be sent once we receive a copy of your solar bill from you. Please let us know if there is anything else we can do for you.

    • Initial Complaint

      Date:07/13/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today 13 Jul 2022 I have a Lucio salesman come to my door. He told me that I had to be checked of a list. In order to but check of this list I had to list to this spill about my new meter and solar. I told him I did not want to hear it the spill he said that they just keep sending people to my door until I listen to it. So because I won't listen to they are going to start harassing me. What kind of company going around saying and doing these thing at my home.

      Business Response

      Date: 07/18/2022

      Hi *****, thanks for letting us know about your experience. Feedback from homeowners like you is the best way we can improve. We will be looking into this further to provide additional training to the representative and his team but would appreciate any additional information you may have to identify him. If you have any further details that could help us, including the location, please email [email protected].

    • Initial Complaint

      Date:07/13/2022

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In April of this year we entered into a contract with lumio solar here in east *****. we were told during our meeting with the lumio associates that if we went with them, we would never have an electric **** and that they would personally help us find an electric provider that would pay us for our unused/excess solar produced, and we explained that we had read that most companies only offer credits for your excess solar and we did not want to do that, we felt that since we have to pay cash that we wanted to be paid in cash as well. the associate said they fully understood and agreed that would be a viable option and they would help us find the right company to go with. This never happened, and to date we have found no company that pays cash for our solar, only give power credits. we were also told that Lumio had a special program for disabled veterans and that within a week or so of signing the contract, Lumio **** send us a bonus check for $1000 for agreeing to go solar, and do date this hasnt happened. the system was install in april but never passed city final inspection because of not completing work the permit required them to do. I have spoken with the only associate from Lumio who will still respond and have gotten false truths and the run around about finishing our job. In May i spoke to the associate from Lumio and explained that we wanted out of the contract because nothing they told us has turned out to be true. the Lumio associate had told me on numerous occasions that their crews were coming to fix the issues, but nothing. Finally I was told that the ones that signed the permit to do our job was not authorized to do so and now no longer works for the company but that the company was still looking into how this can be fixed. I again told them that we wanted out of the contract and did not want to pay for a system we could not use. i was told that the information was relayed up the chain and that it will be a long process to remove the contract.

      Business Response

      Date: 07/27/2022

      Hi *******, our customer care team has reached out to inform you that your contract will be canceled and your panels will be removed from your roof. We appreciate your patience and effort throughout this process. Please continue working with them to have the panels removed.

      Customer Answer

      Date: 07/28/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The company has reached out to me and stated the contract will be canceled, the panels will be removed from ******* and that they will repair *******.

      Sincerely,

      ***************************

    Lumio is NOT a BBB Accredited Business.

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