Solar Energy Contractors
LumioThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Lumio's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 980 Customer Reviews
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Review fromJacob S
Date: 07/19/2022
1 starJacob S
Date: 07/19/2022
Lumio has left us high and dry for over two months! We were given expectations of a solar install timeline and then a 1-2 week main panel replacement and final inspection.They came out and installed panels as planned, but left materials sitting around in our side yard, then no contact for over a month. Our salesperson stopped responding and then finally the city inspector came out to do a "Final inspection." The work was not done and nobody told us that he was coming. Later that same day, someone from Lumio came to "check the work before the final inspection." He was nice and very surprised that a) the work wasn't done, b) it wasn't up to their standards, and c) nobody had contacted us AT ALL about either inspection.I have spoken with our sales **** ******** service, asked for management and left voicemails. What other alternatives do we have? If you are considering Lumio, please DO NOT unless you are comfortable with radio silence for months at a time.We are not okay with this situation and would like someone to contact us as soon as possible.Lumio
Date: 07/27/2022
Hi ****** thanks for reaching out and working with our customer care team to get your main panel upgrade scheduled. Please continue working with them to get your system fully operational and dont hesitate to reach out with any other questions.Review fromBrittany S
Date: 07/18/2022
1 starBrittany S
Date: 07/18/2022
It's been nearly a month since our failed inspection and I've had no one reach out to me to resolve the issue for a re-inspection. It's been a week since I contacted my rep and haven't had any response. Tried contacting them again through the portal today. This is unacceptable. For how much this system costs, customer support should be immediate! This does not put my mind at ease and I am doubting my decision to get involved in what I was convinced would be an excellent investment.Lumio
Date: 07/20/2022
Our apologies. We will have a rep reach out asap to resolve this for you. Thank you!Review fromPaul M.
Date: 07/16/2022
1 starPaul M.
Date: 07/16/2022
Signed loan docs for $37k for 14 panels. Install went well. Since the Install, I'm still getting a **** from ****** for $170 for 1 month. I have 14 existing panels that were installed 8 years ago but didn't cover the use of the air conditioning. You would think 28 panels would cover the use of air conditioning running at 78. Was told that we could run the air as much as we want and not get a **** from ******. Was told we could monitor the power produced on the Enphase app. Was not given instructions to do so and don't know the account number. I feel that a sale was made to me and for $37k and they're done with me. ?????? NOT a happy customer.Lumio
Date: 07/27/2022
Hi ****, thanks for reaching out and working with our customer care team to get your net metering set up. Please continue working with them to get your system turned on and operational.Review fromJC A.
Date: 07/14/2022
1 starJC A.
Date: 07/14/2022
I having been trying for more than 6 months on trying to get in touch with management about my refund. The company owes me more than $600.00. The sales person promised me i would get a refund. I have called several times with no call backs. I completed a customer survey by email and with NO follow up. I have called ************************* and left messages and again, NO follow up. I would appreciate a call.Lumio
Date: 07/20/2022
Hi JC, thanks for reaching out and working with our customer care team. A check for your reimbursement has been issued and PTO for your main panel has been scheduled. Please let us know if there is anything else we can do for you.Review fromKarl L
Date: 07/14/2022
5 starsKarl L
Date: 07/14/2022
Great customer service and professionalism. Every step of the way they were there for my family.Lumio
Date: 07/18/2022
Hi ****, glad to hear this. Thanks for sharing your experience with us!Review fromJuan R.
Date: 07/14/2022
1 starJuan R.
Date: 07/14/2022
Well to start off with they promised allot of things we told them when we needed system installed and they agreed granted this was more than 4 months ago Kept asking questions and all we got was it is in process we called customer service they told us it was not even a done deal it was only a lead so nothing in process the sales rep was a liar and so was his boss They did not deliver and thanks to them We can not get a occupancy certificate for our home to move in Went with another company and panels will be instAlled within a 10 days ******* and **** are both fraud's they do there deals all on lies and false informationLumio
Date: 07/20/2022
Hi ****, thanks for working with our customer care team to have your account canceled. This should have taken effect as of July 15th, 2022. Please let us know if there is anything else we can do for you.Juan R.
Date: 07/27/2022
Account was never processed how can you respond to account was cancelled lumio had my info as a lead not even an active account lumio has the wrong people working for themJuan R.
Date: 07/28/2022
Your response makes no sense at all lumio just trying to look goodReview fromKaren B
Date: 07/14/2022
1 starKaren B
Date: 07/14/2022
I signed up with zenith that is now lumio. Upon installation they damaged My roof causing it to leak. Also they covered my vents and dishwasher cant vent. Upon attempting to fix the issues their fix for cutting my vent was to spray paint pvc pipe and stick up there. Not even painted the same color either. The shingles on my 2 year old brand new house no longer matches either since they just used whatever they wanted. A panel is bending from the wind since it's not connected to the other panels. The ceiling in the garage and bedroom both leaked through causing damage inside. It's been about 8 months since they fixed the leak in the garage but have not did the ceiling yet. They came out to repair my bedroom ceiling and did not cut the sheetrock out just painted over it and nit even with the right color. Color isn't even close to matching. Then the person told me upon pointing out the color difference that I can go and have it color matched myself. Everything they try and fix has been damaged more. The app doesn't been show all my panels and they won't fix that either. They said the solar panels would cover my electric **** and then some but it doesn't. I wish they would have just come get their solar panels and reverse my loan. I can't see doing business with them for another 25 years.Lumio
Date: 07/27/2022
Hi *****, thanks for reaching out and working with our customer care team to address your concerns. The contractor will be in touch today to schedule repairs on the ceiling in the garage and bedroom. Please continue working our team to resolve any remaining concerns.Review fromDelia M.
Date: 07/13/2022
1 starDelia M.
Date: 07/13/2022
Solar panels have been on roof for 7 weeks but not hooked up!! But the company has had our money for 10 weeks!!Lumio
Date: 07/18/2022
Hi *****, our customer care team tried reaching out but were unable to get ahold of you. Please email *************************************** or give us a call back so we can assist. Talk soon!Review fromJonathan A
Date: 07/12/2022
1 starJonathan A
Date: 07/12/2022
These people lie to your face. System was activated 4 months ago and I've had an electric bill every month from my electric company. I live in FL so I get plenty of sun yet it's not enough to cover the bill from the electric company???? Even on a month that my solar produced more energy and I consumed less energy I STILL HAVE A BILL FROM THE ELECTRIC COMPANY. I'm so worried to find out what else they lied to me about. I've read so many horror stories about liens being placed on people's houses and not being able to take equity out on their property until the solar loan is paid in full. I REGRET THIS GREATLY!!! Notice they rebranded their name and have lost accreditation with BBB. THEY DON'T ANSWER THE PHONE !!!!Lumio
Date: 07/13/2022
Our apologies for any misunderstanding. We have been in regular communication with you and have been trying to reach you to review your electric bills to see what the issue may be. We will continue to try to reach you or you can contact us at 407-988-0273 and we are happy to assist youJonathan A
Date: 07/13/2022
You have not been in regular communication with me!!!! What are you talking about?. I called that number 3 times yesterday and nobody ever answered the phone. I've not received a call from you in months so how do you figure you've been trying to reach me?Lumio
Date: 07/22/2022
Our apologies as we have spoken with you prior about allowing the system to perform and accumulate net metering. We have called the number on file with us several times since May and have left VMs as well. We will have a rep reach out again today. Thank you!Review fromVirginia C
Date: 07/12/2022
1 starVirginia C
Date: 07/12/2022
Four times Thomas came to my house and I said no to solar. The solar would cost 30,395.95 and I would receive a check for 7,902.95 which would cost me 22,493.00 and I would pay 97.00 a month. I am 76 year old and did not get to read the contract. I was told to intial here and here and here. Thomas gave me his number guess what can not reach him at all. Now the solar is on my house a permit has not been posted and has not been inspected so the panels are sitting on my roof doing nothing. I have a piece of paper Thomas wrote all this down but like I said can not reach Thomas. I called Atlantic Key and all you get is a run around saying the district manager will call I was told this two times. How supid can I be.Lumio
Date: 07/13/2022
Our apologies for any issues experienced. We will have a rep reach asap to assist you. Thank you!
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