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Business Profile

Online Retailer

Radiant Supplements, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Radiant Supplements, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Radiant Supplements, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 126 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/16/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a charge I didn’t recognize from radiant natural complete and called my credit card company, disputed the charge and had it removed and received a new card. Got a call a couple months later saying that the only way to cancel the subscription was to pay the balance. Told them no. Just received a call today that they would report me to the credit bureaus. The phone number was not valid when calling back and I called my lawyer and was advised this sounds like fraud, considering I never received any products. I then called my credit card company and they advised it’s a scam as well.

    • Initial Complaint

      Date:12/21/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There is a recurring charge I did not sign up for, l want it cancelled. The company is not responding to request.

    • Initial Complaint

      Date:11/26/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My parents have subscribed to this with NO account or email info. They cannot cancel, customer service is unreachable. This is a scam to get older folks to monthly payments for things they don't need. Please help me cancel their monthly charge.

    • Initial Complaint

      Date:09/27/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I never subscribed for this product - CBD GUMMIES - I tried the product but i was not satisfied with product but i then have been getting charged monthly for a product I end of discarding upon arrival. Please cancel the automatic subscription that i did not sign up for and stop sending monthly & no further charges on my account.

    • Initial Complaint

      Date:05/23/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Reoccurring charge on my credit card i don't want anymore product from this company

      Business Response

      Date: 05/23/2024

      I cannot find any orders with the information you provided.  Is the order under any one else?

    • Initial Complaint

      Date:02/29/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Want u to quit sending product ...I have about 50 bottles n don't use but once a day..Don't need it for about two years ....unsubsidize me please!!!

      Business Response

      Date: 02/29/2024

      The subscription was cancelled when you called in to our customer support line.

    • Initial Complaint

      Date:02/27/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did NOT sign up for recurring shipments yet they have taken ***** out of my checking Acct the past 2-3 years for something I did not order or approve. I will not be ordering or using this product as it does not work and would like my money that I work so hard for back! And whatever subscription they signed me up for canceled! I send emails but nothing was ever responded to

      Business Response

      Date: 02/27/2024

      I have cancelled your subscription and processed a refund within out policy. Please allow 5-7 business days for the credit to post

    • Initial Complaint

      Date:02/02/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to get them to stop sending these pills for 6 months or longer. I have text them and put stop payment on it and its still happens. I don't want these pills and haven't wanted them for six months.

      Business Response

      Date: 02/03/2024

      I have cancelled your subscription and processed a refund. Please allow 5-7 business days for the credit to post.

    • Initial Complaint

      Date:01/27/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered this product as a sample and have been charged for a monthly plan which I never agreed to. I have attempted to contact the site numerous times but have never received any answer back. They make it very difficult for consumers to contact them. It's been over a year that I have been charged and I want my money back and do not want any more product!

      Business Response

      Date: 01/29/2024

      I have cancelled your subscription and processed the refund within return policy. Please allow 5-7 business days for the credits to post

      Customer Answer

      Date: 01/29/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:01/26/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried the trial offer in February/23. Ever since I have been billed monthly for this product which I dont receive. I never agreed to an autofill of this product. I have several times attempted to phone and have never been successful with receiving a response. I have also sent several emails requesting this transaction to cancelled with response or success. Would greatly appreciate in having this resolved and an end to being billed for this. Thank you

      Business Response

      Date: 01/26/2024

      You have not been billed since last year when you disputed the charges.

    Radiant Supplements, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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