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Business Profile

Online Retailer

Radiant Supplements, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Radiant Supplements, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Radiant Supplements, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 126 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/21/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sending product I did not authorize and deducting from my account. This product was cancelled over a year ago due to advise of my Doctor.

      Customer Answer

      Date: 08/23/2022

      Radiant is sending product I did not authorize and debiting by account. Started in July and now August. I would like a full refund for both months and deductions terminated.Tell us why here...

      Business Response

      Date: 08/23/2022

      I have processed the refunds.  Please allow 5-7 business days for the credits to post.

    • Initial Complaint

      Date:08/13/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Canceled order with Natures Boost within 2 hrs of ordering supplements in May 2022. Company still sending supplements which I have refused to accept and took to the *********** to return. Monthly charges were showing on my credit card and I filed a dispute with my credit card company. Charges have been credited back but still receiving supplements. Tried calling number on my statement but phone number is unavailable. ************). Just want them to stop sending supplements. Address on supplements sent to me is ***************************************** which is incorrect

      Business Response

      Date: 08/15/2022

      I have cancelled your subscription and processed refunds. Please allow 5-7 business days for the credits to post

      Customer Answer

      Date: 08/15/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************

    • Initial Complaint

      Date:08/12/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a bottle of Nature's Boost Premium CBD Gummies a month ago (which I DID NOT order), I may have been checking the product out, but did not order it. My credit card was charged. I did not subscribe to this product and have no idea how they got my name, address, and credit card number. Today I received another bottle and when I tried to cancel online, they told me there would be a $37 "cancellation fee" which I had to pay in order to stop these products from being sent. I already buy CBD products (not from this company or any other online company) but at a local retailer. The products are unopened and I would like to send them back to the company and do not want to be subscribed to this product but I refuse to pay their bogus cancellation fee. What are my options. Can you help me cancel this "subscription" which I never ever ordered!

      Business Response

      Date: 08/12/2022

      You were refunded when you called in to our support team.  The credits will appear in 5-7 business days.  We did not tell you it would cost you $37.  You must have called the wrong number for that.  You do not need to send the products back

      Customer Answer

      Date: 08/13/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:08/05/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In April or early may I talked to a rep at natures Boost and cancelled all cod gummies shipments. I have received 2 shipments since. On 6/1622 and 7/16/22 for $49.93 ea or a total of $99.86 charged to my Citi credit card. Their phone # seems to be disconnected. I would like a total refund and no more shipments.

      Business Response

      Date: 08/05/2022

      I have refunded you.  Please allow 5-7 business days for the credits to post

      Customer Answer

      Date: 08/05/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:08/01/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have called and cancelled this subscription. They stopped for a bit then all of a sudden it started again I keep receiving the items and being charged. I want my money back and will return items at their cost. Its ridiculous. CANCEL THE SUBSCRIPTION!

      Business Response

      Date: 08/02/2022

      I have processed the refunds.  Please allow 5-7 business days for the credits to post

    • Initial Complaint

      Date:08/01/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Same as others. Bought one bottle, saw nothing on the website about them charging me for additional bottles. Complained to credit card company. Called to cancel. Company (then in **) said mail request and return product and they would refund. Received no refund, they mailed another bottle. Tried calling again and phone number was disconnected. Never got signed receipt for bottle I returned either! A year later the company that acquired Natures Boost has sent me another bottle! I want this stopped please and credit on my account for three bottles.

      Business Response

      Date: 08/01/2022

      I have refunded the charge for July.  Please allow 5-7 business days for the credit to post

      Customer Answer

      Date: 08/01/2022

       
      Complaint: 17651488

      I am rejecting this response because:

       

      This product still bears the name 'Nature's Boost".  In the event this company was acquired via merger, the business assumes both the assets and the liabilities, which includes past monies owed to me.  

      Sincerely,

      ***************************

      Business Response

      Date: 08/02/2022

      I am not sure what you are saying. Our return policy is 60 days.  I cannot refund something from 2021

    • Initial Complaint

      Date:07/31/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had ordered one trial bottle of their CBD gummies and never subscribed to receive more. In the past two months, I have received two bottles that I just throw away but then am charged for each that I didn't order. I have tried to cancel this order, but can't reach the company. I find it fraudulent that not only did they subscribe me to something I didn't want, but they can't be reached to cancel the order I didn't order. I would like to be reimbursed for two months' that, while I received, I didn't order, didn't want and threw away. I would also like this to be immediately cancelled for any future orders. It appears that they are doing this to more than just me so think an investigation into their practices - as soon as possible.

      Business Response

      Date: 08/01/2022

      I have processed the refunds.  Please allow 5-7 business days for the credits to post.

      Customer Answer

      Date: 08/07/2022

       
      Complaint: 17648464

      I am rejecting this response because:

       

      I have not yet received the refunds processed and it did not add that any further shipments were cancelled.  Please advise.



      Sincerely,

      ***************************

      Business Response

      Date: 08/09/2022

      It can take 5-7 business days for the credits to post.  We have refunded it on our end.  Then it goes to your card.  You can speak with them on this refund.  You were also cancelled

    • Initial Complaint

      Date:07/30/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 28 2022 I was charged $49.93 as a recurring change from nature's boost for what was supposed to be a free sample I tried to call the phone number ************* that is on my bank account but it says that the number is not available?????? Please advise and help ?? me resolve the problem. Thank you

      Business Response

      Date: 08/01/2022

      This was refunded on 7/30 when you called in to our customer support line.  Please allow 5-7 business days for the credits to post

    Radiant Supplements, Inc. is NOT a BBB Accredited Business.

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