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Business Profile

Online Retailer

Radiant Supplements, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Radiant Supplements, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Radiant Supplements, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 126 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/03/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I thought I purchased 1 item, and they have not stopped sending me gummies, and I can not terminate and stop orders.

      Business Response

      Date: 01/03/2024

      I have cancelled your subscription.  Thank You

      Customer Answer

      Date: 01/03/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:12/31/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I initially made what I thought was a one-time purchase, but apparently I had unknowingly started a subscription. I'm being charged $59.99 per month. I I've been unsuccessful in trying to cancel the subscription.

      Business Response

      Date: 01/01/2024

      I have cancelled your account.  Thank You

    • Initial Complaint

      Date:12/19/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a product from this company on 1/5/2023. I paid in full and received the items. Since then, they have been sending monthly product in which I pay for but now I want to terminate business with them and have tried to email and call them numerous times with no reply. I do not want their product anymore. It's just that simple. They don't seem to want to stop sending the gummies I ordered which I thought was a onetime purchase. If you can help me in any way, I will be very great full.Thank you. ******************* Thank you

      Business Response

      Date: 12/19/2023

      Your subscription was cancelled 11/24/23

      Customer Answer

      Date: 12/20/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************

    • Initial Complaint

      Date:12/18/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to get in touch with them to stop sending me the items, they did not work as advertised. The phone number they have you can't get through on. I tried to have them discontinue the service on their site. I also see this is not an uncommon issue with this vendor on your site.

      Business Response

      Date: 12/19/2023

      Your subscription was cancelled when you disputed the charge

    • Initial Complaint

      Date:12/12/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a bottle of Nature's Boost CBD gummies to try and somehow was signed up to a monthly subscription for a product I no longer have any intention of using. I have contacted the company who sells the product, Radiant Supplements, Inc., several times by both email and phone with no reply. I want the monthly subscription cancelled and shipments of the product to be discontinued.

      Business Response

      Date: 12/13/2023

      I have cancelled your subscription

    • Initial Complaint

      Date:12/06/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been getting charged for their product for a while now and have tried to contact them to cancel it but I have not gotten any response. The last transactions I have had with them on 11/29 for ****** and *****.

      Business Response

      Date: 12/07/2023

      I have cancelled your subscription.  Thank You

    • Initial Complaint

      Date:11/24/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello. I ordered a bottle of Natures Boost Gummies and apparently, I sign up for auto ship and I did not see this when I ordered, if it was even there. I emailed Radiant Supplements Inc. and requested to stop my shipments. I made the last payment to them on 11/24/2023 I don't owe them money and they don't owe my and product. I just want to stop auto pay and be done with them. Any help you can provide will be greatly appreciated.

      Thank you very much.
      *** ****** 

      Business Response

      Date: 11/24/2023

      I have cancelled your subscription. Thank You

      Customer Answer

      Date: 11/28/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      *** ******

    • Initial Complaint

      Date:11/23/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CBD Gummies Scam. My wife sent me a link showing Nature's Boost CBD Gummies. I opened the link and then I was charged some how. If there is an account with my information on it, I need it to be cancelled and I need to be refunded.

      Business Response

      Date: 11/27/2023

      I cannot find any orders for you.  

    • Initial Complaint

      Date:11/19/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I want business to stop shipping me the product. Product does not provide results promised

      Business Response

      Date: 11/20/2023

      I have cancelled your subscription.  Thank You

    • Initial Complaint

      Date:11/15/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company never answers that phones and mail that is sent the UT address is returned as unknown. I bought one bottle of Natures Boost premium CBD Gummies and they have been shipping monthly and charging me for something I did not want every month. I can not get anyone there to help. I am asking for assistance in getting the auto shipping stopped. PLEASE HELP. A possible refund and A demand of canceling the autoship is all I am asking for. PLEASE.

      Business Response

      Date: 11/16/2023

      I have cancelled your subscription.  Thank You

      Customer Answer

      Date: 11/16/2023

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      *** *****

    Radiant Supplements, Inc. is NOT a BBB Accredited Business.

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