We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Radiant Supplements, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Radiant Supplements, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Radiant Supplements, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 126 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/05/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered Nature Boost diet pills on October 25, 2022. The company Nature Boost charged me a total of three transactions in the amounts of $9.99 plus $99.99 plus $ ****** for a total of $310.00 I emailed the company on November 2, 2022, regarding what was going on with my order. As of November 4, 2022, no response from the company. I honestly believe this was a scam.

      Business Response

      Date: 11/07/2022

      It was delivered on November 5th. https://tools.usps.com/go/TrackConfirmAction.action?tLabels=9405511206213421442411. 

       

      Thank You

      Customer Answer

      Date: 11/07/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:11/04/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a supplement using FB and was immediately aware that this is a deceptive and fraudulent business. Upon entering my CC, not only was I charged more, but I was told I was authorizing repeated charges every 30 days. I immediately emailed the company saying I did not want their product nor did I agree to any ongoing charges. My credit card company reversed the charges pending an investigation and I have emailed them every single day (no phone contact information was made available on website or order confirmation - clearly a tactic to ignore the consumer) to let them know I do not want their product or want to do business with them. They have not responded to 8 of my emails. Today a package arrived. I will not open it and plan to return it back to sender. This company clearly engages in fraudulent and deceptive practices and should be held accountable for their actions. I will not pay them (and will return the package unopened) and do not authorize any charges going forward.

      Business Response

      Date: 11/05/2022

      I have refunded you.  Please allow 5-7 business days for the credit to post.

      Customer Answer

      Date: 11/05/2022

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Assuming I do in fact receive a full refund.



      Sincerely,

      ******* ********

    • Initial Complaint

      Date:11/02/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello Radiant ************* I am writing your company because I placed an order on 0/20/22 for $129.00 for *****'s ACV gummies. Serious issues with this company. 1. I did not receive a confirmation email for my order. 2. ************ compromised my debit card by adding charges I didn't approve.3. They charged my credit card without my permission on 10/26/22 - $99.00 for CBD gummies. 4. Poor customer service, can't understand the service representative's English.5. ************ compromised my debit card by charging a membership fee of $9.99 I didn't allow or ask for - and $29.99 for another bottle of ACV gummies I did not order. 6. ************ is making fraudulent charges for my bank card. I had to close out my account on 10/26/22 because Nature Boost compromised my account three times.Finally, I'm FIGHTING FOR THE MONEY TO BE REFUNDED TO MY CREDIT CARD ACCOUNT BY Nature Boost. What ************************* and Dr. ** have done is egregious for the advertisement of ACV Keto Gummies and the price of this product. For example: Buy one and get one Free is a lie. Adding multiple charges to customers' accounts without my permission is fraudulent. My bank account was comprised. Someone from Radiant Keto Gummies/ Nature Boost company has used my card to make unauthorized charges. I intend to file complaints against this company for fraud. A violation of my civil rights to be protected."Nova optimal ACV Keto Gummies is committed to maintaining the highest quality products and the utmost integrity in business practices. All products sold on this website are certified by Good Manufacturing Practices (GMP), which is the highest standard of testing in the supplement industry."These statements are false advertisements and propaganda according to my experience with this company. Using ************************** to sell a product is deceptive and a violation against ************************* who calls out weight loss gummies using her name and image: Fraud alert! A SCAM. THEY CHARGED $129 FOR ONE ****.LE

      Business Response

      Date: 11/03/2022

      You were refunded for all charges except the 129.99.  You also called in and got an additional two bottles because you said you didn't the shipment. 

    • Initial Complaint

      Date:10/30/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been put on a subscription and charged monthly for a product I did not sign up for.I have attempted to contact the company a few times with no response. I want my subscription canceled.

      Business Response

      Date: 10/31/2022

      I have cancelled your subscription.  Thank You

      Customer Answer

      Date: 11/01/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************************

    • Initial Complaint

      Date:10/18/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Oct 15th, I placed an order online with Nature's Boost for a product, authorizing a payment of $39.99. on Oct 16th, a payment was taken from my account in the amount of $199.95. The authorization number included on the charge line is *********************** **** This amount was not authorized by me, nor did I sign up for recurring charges. Upon calling my financial institution, they advised me to call the company directly, and gave me the number ************. When that number was called, a recording stated the number was temporarily unavailable. At this point, I'm seeking total refund, and am no longer interested in the product being shipped to me. The company has not emailed me to confirm my order. I have no other documentation at this time.

      Business Response

      Date: 10/18/2022

      I have refunded you. Please allow 5-7 business days for the credit to post.  The shipment was already processed.  You can refuse it and it will be sent back.

    • Initial Complaint

      Date:09/29/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company has continued to charge my card 4 separate times after canceling the subscription. They are refusing to refund past charges even though I have proof of canceling subscription.

      Business Response

      Date: 10/01/2022

      You were refunded when you called in to our customer support line.  The credits will take 5-7 business days to post.

    • Initial Complaint

      Date:09/10/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have contacted this company three times to cancel a subscription for their Blood Boost product. I had requested a trial offer and was, instead, enrolled in the monthly subscription program. Despite my attempts to cancel this subscription, the vendor continues to send the product and bill my credit card.

      Business Response

      Date: 09/12/2022

      I have cancelled your subscription.  Thank You

      Customer Answer

      Date: 09/12/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************************

    • Initial Complaint

      Date:09/08/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife ordered this product once over a year ago. The continue to randomly charge her card and ship the product that she no longer wants. We have called the company numerus times to cancel. They tell us it is cancelled and several months later another charge is applied and the product arrives in the mail. We want this to STOP. If any monies can be returned that would be great.

      Business Response

      Date: 09/08/2022

      This was cancelled when you called in to our support line today.

    • Initial Complaint

      Date:08/24/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have cancelled my subscription and they have continued to bill me and send me things for the past 3 months

      Business Response

      Date: 08/24/2022

      We processed the refunds when you called in today.  Please allow 5-7 business days for the credits to post

    • Initial Complaint

      Date:08/24/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried to cancel my trail subscription over a year ago. The company stopped charging me but has recently started to charge my card again for a subscription that I do not want for the NaturesBoost CBD gummies. I can't seem to find a number or way to contact customer services to talk to someone about canceling and stop charging my account.

      Business Response

      Date: 08/24/2022

      I have processed the refunds.  Please allow 5-7 business days for the credits to post

    Radiant Supplements, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.