Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/18/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business regularly sends walkers to solicit in our neighborhood. So much so we have place a sign "no soliciting" on our property. Which they ignore.
  
  We've explicitly told them we are not interested, and one would not leave our property till we threatened to call the cops.
  
  They ask for a reason as to why and follow up by asking personal questions (financial, schedule of when we are or aren't home, etc).
  
  This is coming close to the point of harassment.

  Business Response

  Date: 06/30/2025

  Thank you for bringing this to our attention. We expect all of our sales representatives to adhere to all posted signage regarding solicitation as well as respecting the wishes of homeowners who have made their decision clear. We have delivered this feedback to local sales management to address immediately. To be able to deliver feedback directly to the representatives involved, please reach out to us at ******************* with any more information you have of the representative in question. 

• Initial Complaint

  Date:06/04/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an extremely disappointing experience with Ambia Energy, particularly involving ***** ******** and ********* ******** 
  After signing an agreement with Ambia, I communicated with ***** ******** via email on May 29 to cancel the installation. Despite this clear and documented communication, I was later sent an invoice for a $492 cancellation fee—claiming the cancellation came too late. ********* *******, copied on these emails, chose to pursue this fee instead of acknowledging the timeline and the good-faith effort I made to cancel appropriately.
  
  Ambia’s actions feel like a bait and switch. There was no follow-up from the company prior to their scheduling attempt, and the aggressive pursuit of a cancellation fee just days after my cancellation request is unreasonable and misleading. It gives the impression that Ambia's process is set up to trap customers into penalties.
  
  I made multiple attempts to resolve this matter fairly and directly with Ambia, but received no accountability. Their approach reflects poor business ethics and a lack of transparency. I would strongly caution others before entering into an agreement with this company.

  Business Response

  Date: 06/16/2025

  We have been in communication with this customer via our Customer Advocacy team. Ambia offers a 5-day cancellation period following contract signing during which a customer may cancel their project without incurring any fees. This policy is in place to ensure that customers have adequate time to review the agreement on their own schedule and make a decision that aligns with their financial circumstances. 
  In this case, although the cancellation occurred outside of the 5-day window, our Customer Advocacy team made an exception by reducing the standard cancellation fee—typically 5% of the total project cost—to $490 in an effort to reach a fair resolution. However, as a further gesture of goodwill, we have waived the cancellation fee in full.
  
  

  Customer Answer

  Date: 06/17/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23420210, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:05/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 1st, 2 salesman sold me on the idea of duct sealing which I agreed to have them complete on May 5th. During the conversation with the sales reps, one of them ****** *****) represented himself as a part-owner to the business and told me that I would be eligible for a $900 tax credit if I had the service done. ***** also told me that if I used the company's financing that I would only pay a total of $120 in interest over the term of the loan. All of those assertions have proven to be false after later talking to their main office in Lindon.
  
  The next day, ***** showed up with a different sales guy (******) and asked if he had told me about an offer the company was offering related to radon mitigation. When I told him no, he said he forgot to because I could combine the services for a cheaper rate. They brought a radon detector and tested in a couple of rooms before offering me another deal. I agreed to that as well, but they could not give me details on what was involved until they could set up an appt with that team. However, they promised I'd be able to extend the tax credit to $1200. The forms and the rebate money ($606 - 6 months of payments free) would be provided to me before the work started on May 5th.
  
  May 5th came and the tech arrived on time. The installation took longer than expected, and ***** did eventually show, but he did not provide me the rebate funds or the tax info. He left saying he had an appt, but would call me in an hour. 2 hours later the tech finished and I had not heard from *****. He later texted me he would Venmo me the cash, which he did, but the tax docs would not be available until the Radon people did the work.
  
  After several attempts over 2 weeks to confirm my radon appt, I decided to cancel the radon portion. I contacted the main office and found out that he is not a part-owner and there is no tax relief.
  
  I would never had agreed to the work, knowing the truth.

  Business Response

  Date: 05/30/2025

  Ambia Solar has been in contact with the customer and would like to clarify several key points.
  The duct sealing service provided is eligible for the Federal Energy Efficiency Tax Credit, and Ambia Solar will provide all necessary documents to file for the rebate when submitting their tax return. There are no specific rebate forms issued by our company beyond this documentation.
  We understand the customer was informed that one of the representatives was a part-owner. As our sales representatives are independent contractors, it is possible—and in this case, likely—that the representative is affiliated with or has ownership in a separate radon mitigation company. Ambia Solar does not offer radon mitigation services, nor do we provide radon detection equipment. When the customer contacted our main office, we confirmed that radon mitigation was not part of the services sold by Ambia Solar.
  We have communicated this situation to local management to help prevent similar misunderstandings in the future and to reinforce the importance of clearly separating any other business affiliations from Ambia Solar’s offerings.

  Customer Answer

  Date: 06/03/2025

  
  
  Complaint: 23339726
  
  
  
  I am rejecting this response because: I have not received all of the documentation needed to receive the tax credit. I looked through all of the communications I have received and seem to be missing a 'Seal Certificate for (my) home'. The tech mentioned I should receive one within 24 hours after the work, but I never got it. I do accept the rest of the business' response and withdraw my request for a $900 credit.

  I just would like to ensure I have all the necessary documents to receive the tax credit at this point.

  
  
  
  Sincerely,
  
  
  
  **** ********

  Business Response

  Date: 06/09/2025

  The Seal Certificate document has been sent to the customer today. We also provided the customer with how to contact us should they need any additional documents for their tax rebate filing. 

• Initial Complaint

  Date:05/06/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Site survey completed on 8/14/24. We were happy and excited to get our Solar Panels. We were told installation would happen within 3 months. Permit approved 9/20/24, right on schedule. Then nothing. Finally, an appointment to prepare for the install was scheduled for 1/3/25. No one showed. We then were contacted to re-sign loan documents as the price we originally agreed to was no longer valid, we ended up agreeing to a new loan with a higher interest rate, but our monthly payment would remain what we agreed to. Another prep appointment eventually scheduled for 2/3/25. No explanation. Instead of a crew, one guy showed up 2 hours later than the appointment window and said all he could do was drop off the equipment and that another date would need to be scheduled. This got re-schedule the 2/7/25 without any communication with us. On 2/6/2025 we were called and told that the work crew's van got towed and they didn't know where it was, so no one came on 2/7/25. Again a new appointment was scheduled without any consultation with us for 2/12/25. Again, the day before we got a text from a crew member stating that they were told that no crew can begin work on any project until further notice. They must wait for a "green Light" to begin working. So again, no work done. Installation took 3 days and was completed on 2/22/25. Installers accidentally drilled a hole through a wall in the interior of the house. Took a month before they had a contractor come out and repair it. From installation to a passed inspection took another month (3/26/25). No progress or communication during the entire month of April. It is now 5/6/25, nearly a full 9 months since our first contact with the company ensuring a 3 month project, and our Solar Panels are still not functional. We are still paying our utilities as normal, and very soon we will be expected to begin payments for the Solar Panels. Hoping this gets completed soon.

  Business Response

  Date: 05/23/2025

  Ambia Solar aims to provide a world-class customer experience and acknowledges our shortcomings in this case.
  The issues described — including missed appointments, a lack of proactive communication, and extended wait times between key project milestones — reflect operational challenges we identified and began addressing several months ago. Since then, we’ve implemented major changes across our leadership, operations, and field teams to improve internal oversight, streamline project coordination, and ensure more consistent communication with our customers.
  As a result of these changes, we’ve already seen meaningful improvements: shorter timelines to installation, fewer service delays, and faster progression from install to inspection.
  While we are subject to the utility company’s availability when scheduling the final witness test required to activate the system, we are actively working to prioritize this customer and get them scheduled at the earliest opportunity. As always, if any solar payments come due before the system is activated, we will gladly reimburse those payments to the customer’s financier.

  Customer Answer

  Date: 05/27/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, so long as they make good on their offer to reimburse payments due to my financier prior to system activation.
  
  
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:04/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a warranty claim with Ambia Solar back in November due to a hole left in my soffit where hornets have now made a nest. It’s been five months and still nothing has been done, despite countless calls and promises that they would send someone out along with an exterminator. Every time I call, I get the same runaround. Even their own employees have admitted to me that the company has terrible internal communication. This has been an incredibly frustrating and disappointing experience. I would not recommend Ambia Solar to anyone.

  Business Response

  Date: 05/07/2025

  Ambia Solar is aware of this customer’s situation and has been working with the customer to find a qualified contractor to address the hornet’s nest. Ambia strives to provide a world-class experience to all of our customers, and we recognize that our standard of service was not met in this instance.

  We’ve shared this feedback with our Field Service Manager to address the delays and help ensure better quality service going forward. Additionally, our Customer Advocacy Manager will continue to monitor the project closely to ensure a satisfactory resolution is reached.

• Initial Complaint

  Date:04/14/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May of 2024, we were approached by 2 door to door salesmen in regards to solar panel installation and the no-cost service to us that Ambia would provide via the installation as well as the financing for the project by **********. A *** agreement was established as a result of signing on with ********** on behalf of Ambia with NO cost for either the installation of the panels, nor the cost of the panels on May 21st, 2024. In June, Ambia had sent a 3rd party installation crew to install the panels. Unfortunately, this 3rd party installation crew was less than professional and installed the panels incorrectly which caused multiple leaks in our home. The panels AND electrical ALSO failed code and the project needed to be taken down and restarted from scratch. It wasnt until the week of October 28th, 2024 that a crew came to remove the panels (despite reservations that we wanted to be home during this process as we were on a vacation) and placed them on our back patio. The leaks in our home were NOT addressed. On February 7th of 2025, we received a letter from ********** notifying us that the solar project had been cancelled and that we have NO financial obligation to ********** for this project. Ironically, on March 7th, 2025, Ambia contracted *********** to come replace our roof so the panels could be put back up. At this point we no longer have a desire to work with Ambia and requested that they remove and collect their solar panels that are on our back patio. The solar panels on our back patio pose a safety threat to our 2 small children. As our contract with ********** on behalf of Ambia has expired and are alleviated of any and all financial obligations, we would prefer to part ways with ********** and Ambia. Ambia has threatened legal action if we do not pay a cancellation of project fee of $15k+ upon which they have NO legal basis. Ambias issue is with **********, the company who contracted them then cancelled the solar project, not with us.

  Business Response

  Date: 05/02/2025

  We appreciate the opportunity to provide context regarding this matter.
  After the initial installation, we determined that the work performed by a subcontracted crew did not meet our quality standards and resulted in damage to the customers roof. We took full responsibility by promptly removing the system and covering the cost of a complete roof replacement at no expense to the customer.
  During the time the roof work was underway, the credit authorization associated with the customers Power Purchase Agreement (***) expired. This is a standard part of the *** process, as credit checks are only valid for a limited time before they must be reauthorized. Once the roof was completed, we made multiple good-faith efforts to re-establish financing and resume the project as approximately $20,000 in materials had been used and would ultimately go to waste. The customer initially indicated they would be willing to proceed once the roof was complete, but ultimately declined to re-sign the necessary documents.
  In an effort to move forward, our team offered discounting the system substantially, yet the customer still declined. After one final outreach was unsuccessful, we are now proceeding with scheduling the retrieval of the remaining materials from the property through our Work Orders team.
  We regret that we were not able to bring this project to completion, despite our efforts to resolve the situation. Our priority remains the safety of the customer and their family, and we hope to conclude this matter respectfully.

• Initial Complaint

  Date:04/11/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Salesman came to my front door for Ambia Solar selling solar panels, told me that it was a government program an it would not cost me a dime, the government paid for it! I told him was on a budget for $112.00/month. He said he would do some calculations. He said he could get the budget down to $109.00/month. I told him that would save $3.00/month not much but it adds up. I asked him do I pay that budget to Ambia and not AEP, He said I no longer pay AEP. just Ambia. I found out later that was a lie! I would have pay both Ambia and AEP. More about that later. He said there were questions, he said they were just a formality just to get the process started. He got a woman on his phone he told me how to answer the questions. He said Ambia Solar would contact. me later I never received any kind of paperwork from the salesman. That was on July 8th 2024. I should have received a agreement on July 8th 2024. I received a Email Ever Bright collection agency for a bill for $109.00, I did.not know..who they were so i called Ambia Solar to find out what was going on. They said it was the finance co. They said they had a signed and dated agreement.I, told them I did not sign any agreement.I told them.I did.not get an agreement from the salesman to send me a copy so i could look at it, I received the agreement in a Email over 8mos, later, on 3/24/2025 when I read it I found all the fraudulent statements I will forward a copy of Email it will explain alot about how the company operates I did not receive agreement on7/8/24 from salesman should be illegal I did not sign, name was printed!! Found out afterwards they put a lien on my house in NOV. of 2024, 5mos. before the first so called payment is due if thats not fraudulent, what is?!!! I want the Canceled A copy In writing The lien Taken off off my house. Remove the solar Panels From my roof And Repair Damage done to roof Also put everything back to AEP specs. Thank you ******* ** *******

  Business Response

  Date: 04/22/2025

  We aware of the concerns outlined in this complaint and has been in contact with the individual involved.
  Ambia Solar and our financing partner, EverBright, have multiple safeguards in place to ensure customers make fully informed decisions prior to entering into an agreement. One of these safeguards is the Welcome Checklist, which is completed through EverBright’s secure customer portal or over the phone with an EverBright agent. This checklist confirms the customer's identity and contact information, verifies that the full agreement was received, and ensures the signing process was completed voluntarily. It also includes disclosures clarifying that customers will continue to receive utility bills for any energy needs not covered by the solar system.
  
  Ambia Solar expects our sales representatives to provide clear and accurate information to our customers. We encourage and expect customers to exercise due diligence by reviewing the information provided in the contracts they sign and actively engaging in the decision-making process to ensure they fully understand the terms and benefits of their solar agreement.
  
  Regarding the availability of the agreement, it is made accessible to customers immediately through the EverBright portal, which is linked to the email address used during the signing process.
  
  In reference to the concern about a lien, Ambia Solar has no record of placing a lien on the property associated with this complaint. It is possible that a lien may have been filed by the financing provider, EverBright, as part of their standard process for securing financed solar installations. To assist further, Ambia Solar welcomes the opportunity to review a copy of the lien notice, which can be submitted to *******************.

  Customer Answer

  Date: 04/27/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ******* * ******

  Customer Answer

  Date: 04/28/2025

         To start with, salesman lied to me said the solar panels were a free government program. lie an told me my budget for elec. would be $109 instead of $112 from AEP. Said I would no longer pay AEP,I would pay Ambia lie! He said there was a questionnaire wasn't important just a formality. He told me how to answer them not important just process to get work started. He put everything on his tablet,I didn't see it or touch it. This was on 7/8/24, I didn't get any paperwork or sign anything or see any kind of agreement.He lie! about everything! He said Ambia would contact me to get things started then left. I got a Email from Ever Bright saying I owed $109.00 for !st. payment I didn't know who thet were.so I called Ambia,they said they were the finance co. They said they have a agreement I signed an received on 7/8/24, from the salesman lie! I received nothing an signed nothing. I told Ambia to send me a copy I received It in a Email, That's when I found all the lies!! My name was printed along with my initials on the fraudulent so called agreement. That is why I disagree with both Ambia Solar an Ever Bright. Thank you   Respectfully ******* ** ******

  Business Response

  Date: 05/19/2025

  While we understand their dissatisfaction, we respectfully maintain our position and would like to reiterate and clarify the following:
  While the customer claims they only typed their name in the signature field, it is important to note that, under the Electronic Signatures in Global and National Commerce Act (E-SIGN Act), electronic signatures—including typed names—are legally valid and enforceable when accompanied by appropriate disclosures and a demonstrated intent to sign.
  In this case, the agreement was completed through EverBright’s secure portal, which includes multiple safeguards to ensure informed consent. One of those safeguards is the Welcome Call, conducted by an independent EverBright representative—not an Ambia Solar salesperson. During this call, the customer is asked specific verification questions designed to confirm their understanding of the agreement, their identity, and that they are signing voluntarily and without any outside pressure. Even if the sales process was facilitated on a representative’s tablet, the Welcome Call provides an independent opportunity for the customer to personally confirm their awareness of key terms such as payment amounts, billing responsibilities, and the nature of the agreement.
  The customer now alleges that they were coached through this process by a sales representative. However, one of the explicit questions on the Welcome Call directly asks whether the customer is being coached or coerced in any way. The customer answered "no" to that question, along with others affirming that they were proceeding freely and with understanding. These responses, which are recorded and retained by EverBright, are a key part of establishing both intent and valid consent. Given the structure and independence of the Welcome Call, the coaching allegation appears inconsistent with the verification record.
  Regarding the lien, as previously stated, Ambia Solar has no record of placing a lien on the property associated with this complaint. However, we are happy to assist in reviewing any documentation the customer can provide in order to help determine the validity and source of the lien.
  Lastly, as the solar system has been installed and is active, the financing agreement is now a matter between the customer and EverBright. Ambia Solar is not authorized to cancel or terminate the agreement on the customer’s behalf, nor can we absolve any financial obligations associated with the financing terms.
  We understand the customer is frustrated and want to ensure every concern is reviewed thoroughly and fairly. However, based on the documented process, recorded responses, and secure systems involved, we remain confident that the agreement was completed with the required intent and proper disclosures.
  
  

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a complaint a few weeks ago about Ambia. I received a response from the company, however when I tried to respond, it indicated I do not have an account set-up, so this is my response to Ambia's response.I would like to say that your response was exactly what I expected. *********. The fact that you failed to address that you have a salesperson out there representing your company in a fraudulent and misleading way speaks volumes. Your salesperson, ***** *******, sat in front of both my wife and I and he said this was a special program through our local utility company, ***************** offering solar panels at no-cost to you. He indicated that if were to purchase these on our own, it would cost us $50,000, but because Ambia is working with ***************** it would not cost us anything, because we are agreeing to provide some of our solar energy that is generated to **************** to offset the overloaded grid. When we did receive the contract, it clearly started there would be a $198 monthly fee, but when we questioned ***** on this, he advised us not to worry about that, it is only a formality, and it required to show that way on the contract because we are agreeing to forgo our 30% tax credit since this would be financed through Light Reach. Both my wife and I would be willing swear under oath to this, and we're curious if ***** would be willing to do the same. The fact the he lies, and you allow it, is a testament to your company. I have also asked Ambia (**** ******) to provide me with their copy of the contract that they have on record to match it to our copy, and they have failed to provide that. I will fight this until the bitter end I and want to make sure no others are harmed by your malpractice. We have informed our HOA so that no one in our subdivision is taken advantage of in the future. We have also posted info to our community ******** page as well. We do not want you able to do business near us again. Ambia is fraudulent and unwelcome!

  Business Response

  Date: 04/16/2025

  Ambia takes a strong stance against fraud and misinformation being provided to customers. As stated in our review response, we expect clear and accurate information to be given by the representatives we contract out to. These sales representatives are independent contractors and responsible for their own actions and conduct.
  According to the information provided, the customer received and signed a contract that clearly outlines the financial terms, including the monthly payment. Customers are encouraged to review all documents carefully and are given a generous cancellation window to ensure they have ample time to make a fully informed decision that aligns with their financial circumstances.
  Regarding the request for a copy of the agreement, our customer support team fulfilled this on March 11th, sending it to the email address we have on file. Please note that this email address differs from the one used to submit this complaint, which may explain any confusion around receipt. We will send another copy of the agreement to both the email addressed here and the email addressed used in the customer's initial review. 

  Customer Answer

  Date: 04/17/2025

   
  Complaint: 23171720
  
  I am rejecting this response because: Your "salesperson" lied to both my wife and myself during this entire process. When we called the "salesperson" and questioned the $198 charges on the contract, he advised us that it has to read that way since we are giving up our right as a consumer to get a credit on our taxes. He indicated the finance company would receive the credit. This was a lie to get us to sign the paperwork. Ask yourself this question: If we were informed correctly during the process regarding the $198 per month fee, we wouldn't even be having this conversation, because we had no desire to even have solar panels, but since we would told it would not cost us anything, why wouldn't we do it? What does that say about him and your company? Again, I want to make sure that every person that reads this passes on Ambia and moves to a reputable company. They are deceitful in their practices. Potential buyers BEWARE! 
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:03/25/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A salesman knocked on our door on a SUNDAY telling us about solar and how if we don't put solar up, we will continue to see increases to our bill by AEP. We agreed we would listen further about solar and how it works. Once the salesman had his pitch, he explained the first step was to submit an application to the program to see if we would even be accepted. He kept claiming our electric bill would be a fixed rate and no money out of our pocket. He sent an email to fill out what he claimed was an application for the program acceptance. Once I opened the Docusign, I could clearly see it was not an application. The document clearly stated, "loan agreement". The salesman claimed he would just explain everything as we went through the application. About the third time he told me just to click and initial, I stopped him and explained I wanted to read this "Application" over in detail before submitting anything and to speak with my husband about it. He was persistent to not allow me to do that. I explained to him that what he was having me sign was not an application, and it was a loan agreement. He swore up and down it was not a loan agreement even though the document clearly stated that. Then I explained to him that this program was not a fixed rate because I have to put $17,600 back into the loan to keep my payment at the same rate. He stuttered saying that it was a fixed rate. That is not a fixed rate. Then I asked him to explain how my electric bill would be the same payment forever if I am paying a loan payment and an electric bill based on the solar power efficiency. As a side note, I live in Ohio where sunshine is very limited in winter months. All he could say was that the elderly customers are who they help out the most because they are on a fixed income. They are taking advantage of elderly since they are not being honest about this being a loan. This should be illegal to try to strong arm people and not be honest about what the program is and how it is a LOAN

  Business Response

  Date: 03/31/2025

  Ambia Solar expects all sales representatives we contract to present customers with clear and accurate information in their sales presentations, and we take a firm stance against the behavior the customer has described. We kindly ask the customer to provide information on who the sales representative was so we can share this feedback directly with their local area manager. They can send any pertinent information in to [email protected]

  Customer Answer

  Date: 04/01/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  

  My hope is that Ambia changes their practices and are more transparent in what potential customers are signing up for and avoiding placing extra unexpected bills on unknowing consumers. I do not fault the sales representative, because I fully believe he was taught to try selling this product in the way he did. I don’t think he fully understands that he is scamming people.
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:02/28/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Solar program with Ambia is a government program they said it would be no out of pocket and the monthly cost would be less then I'm paying now after all was said and done after getting the panels dropped off in the middle of my driveway and setting there for almost a month two days shy of then after that I needed an inspection for me to be on the grid, then waited for an onther month an a half to be hooked up so, my friend had a bill from everbright it was my first of hearing of them being out of Texas whom receives my money that if I'd known that my money was going to be sent to ***** I wouldn't have agreed to Ambias advances to install this system, after receiving my first billing I was expecting from Ambia the bill was 40 more then I was told it would be 180 so ****** now I'm 4 going 5 months not paying everbright because we had an agreement, the monthly rate was to be ****** so when I asked the salesmen why ****** he said that it was something that we never talked about and it's auto pay and there's a 40 dollar charge for not signng up for it, and the same with the extra AEP bill 30 some dollars then 200 somthing from them and a 93 something and I was informed of all this was said and done. I feel that this is a breach of contract and that I have been lied to about and throughout this whole process they dont answer call they mysteriously hang up or some how disconnected you from their end. I'm really ****** over the procedure, lies sick of it all.

  Business Response

  Date: 03/11/2025

  ********** is one of the financial partners we work with to provide solar panel systems. The customer signed their ********** agreement on June 4, 2024, using the same email address listed here. This agreement clearly outlines their monthly payment obligations and acknowledges that they will continue to receive a bill from their utility provider.
  
  The total amount of their utility bill is independent of both Ambia and Everbright, as many factors influence it, including energy consumption patterns, utility rate changes, weather conditions, and seasonal usage.
  
  Additionally, ********** conducts an introductory call with every customer to review the monthly payment terms, the agreement details, and the fact that they may still receive charges from their utility provider if additional power is needed.