We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Surveys

Observati, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Surveys.

Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/08/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As all the other complaints seem to state. The say a $1 charge is needed for a seven day trial. When payment information is put in. It changes to $6. But charges the account $40.

  • Initial Complaint

    Date:03/24/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i signed up for a few minutes only and cancelled . I want a full refund of whatever I paid. I thought assignments are available to claim and won’t need days to get approved or denied the site didn’t mention that. Otherwise I won’t sign up. And also there are many restaurants that in the claim section that are out of business. I was checking in my area and I know those restaurants closed years ago and you still have them on your site to claim . I want a full refund.

  • Initial Complaint

    Date:01/23/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was told a dollar for a week. Then I was looking to see if I was going to decide and it just took my money. I couldn't space back on the page. I can't get anybody to answer me. I never authorized this and even if I was going to it would have only been a dollar and they automatically took $40. I cannot get ahold of anybody and I keep reading bad stuff about this company. I just want my money back.

  • Initial Complaint

    Date:06/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I joined Observati to give reviews on restaurants in my surrounding area several months ago. There is a fee each month to do this. I signed up and unfortunately paid extra to double my earnings. I reviewed a restaurant called “Y’all Come Back Cafe” in Liberberty, NC on June 2, 2024. I reread all the rules, took pictures a wrote a very detailed review about my experience. As I was typing my review I could only see one sentence, not the whole review, I could not scroll back to proofread what I was sending. When I tried to do this I had to keep restarting to review from the very beginning. I took this review extremely serious a knew I had done a good job considering I could not proof the submission. I was supposed to receive a total of $70 compensation between cash and restaurant gift card x 2 bc I paid extra to doubt my compensation I was supposed to find out within 24 hours if my submission was accepted or no. When I didn’t see anything posted I sent a message to the company multiple times only to never hear back. This is a scam and I see it now but this company does not work on the ethics that it says it does. They took me for almost $100. This is not fair or right. I wanted to copy and save my review but I could not because I could only see as much of what I typed that fit on the one visible line I was typing at that time. I will go back and research all the money that I sent them so if and when you contact me I can give you that information. I just canceled my membership with them and did not think to take screenshots prior to canceling.

  • Initial Complaint

    Date:03/15/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did a review and it was approved. I wasn't doing them often enough to justify keeping my subscription. I also noticed the payout amounts went down from the initial $30. That being said I tried withdrawing the money in my account so I could cancel my subscription.

    I had to upload a w9 which took roughly 1-2 weeks to be approved before the system would let me attempt to withdraw my money. Once the w-9 was finally settled I attempted to withdraw the money. Almost 3 weeks later I still haven't seen my money. I emailed the company telling them to cancel my membership and get me my money as I didn't want to pay for another month. They told me my membership had to stay active or the money earned would be forfeited. WHAT BS is that?

    Anyway I told them multiple times to cancel and get me my money. They are blaming it on some paypal issue as to why they can't get me my money. Obviously they are a shading company just look at all the other complaints. They are drawing everything out so they can continue to pull membership fee's, as they dangle the carrot of actually giving me the money I rightfully earned.

    They have now charged my card for the membership even with Emails explicitly telling them beforehand that I do NOT authorize them to pull any more monthly membership fees. They act as though its totally fine and ethical to hold onto the money earned and forcing individuals to continue to pay memberships while they attempt to pay one their earnings. ABSOLUTELY STAY AWAY from this company. They need to be SHUT DOWN!! UNETHICAL worst BUSINESS PRACTICE. I believes its more of a SCAM than anything. DO NOT do business with them!!!

  • Initial Complaint

    Date:03/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for Observati under the terms that I paid an $82 one time fee and would then review restaurants for them, spending at least $15 at the restaurant and earning $45 cash in exchange for my review. After a few months, the business started changing their terms. They drastically reduced the amount paid per review and had me acknowledge receipt of a message that they may change their fees at any time. This did not apply to me, as I paid a one time fee. I had an extremely difficult time receiving the payout for the reviews that I had already conducted. The company said I would be paid out on the 20th of the month following the review, but after Aug. 2023, this started to take longer and longer. Eventually, for the payout I was supposed to receive in November (for my October reviews), I didn't get it until mid January. The company provided very little information about this delay even when I reached out. I completed a final review in February which was supposed to have a $30 payout. After completing the review I received a notification that I would only get a $20 payout. A few days later, I received an email that I was charged $29.99 by Observati. There was no information about why I received this charge, and the link for their website now is no longer functioning.
    I would like a refund for the $29.99 charge, as well as to receive the final amounts I am owed for my last reviews, so that I can cancel my account.
    This business started fine but became increasingly more and more sketchy as time went on and I would advise anyone against signing up for it, because there is absolutely no way to know if they will stick by their terms, if they will try to change them randomly with no notice, or if they will just simply disappear without paying out.

  • Initial Complaint

    Date:03/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up to be a mystery shopper and they take 20$ every month. But everything i try to log on to there website my browser gets an error code. I try calling the number provided and no answer. I can't get or find anyone to talk to to cancel my membership much less get paid for any work. They took $19.00 on Nov. 29th. Dec 6th $20.00 Dec 31st $19.00 Feb 4th $20.00 and March 4th $20.00. My bank statement shows their LLC as **********. Any help to stop them from monthly payments and a refund of all monies taking would be greatly appreciated.

  • Initial Complaint

    Date:01/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In their advertisement, they said and promised that you're literally the secret sauce!
    Restaurant owners need your help and we will literally pay you to give them feedback on their business! You'll eat for free and earn upwards of $60 to review incredible restaurants. Think of the delicious possibilities!

    So dated September 28th, 2023, they collected money fr my bank twice in the amount of $82.99 and they charged me $5.99 monthly. For two months I started to go to the restaurant that I chose to review in September and spent more than $75.00 expecting that they would reimburse me as promised from their ADS but they declined and told me that I did not follow their rules not to extend our time up to 5 pm, I contested it & complaint but to no avail. They will not let you win.I will try one more time to prove to myself that this company is a SCAM. In November, I tried again and I made sure that I followed their instruction and posted my reviews with pictures and receipts coz this time you can not get away for any reason I told myself. I put all the pictures that I submitted including the receipt in one folder. Surprisingly this time they said that I did not include the receipt!!! I emailed them right away and contested it right away. I told them these:
    Give me a reason that is believable please. That is the problem with your website we don't know where is our review history and what happened until we ask you. These companies pay you good money to get REAL REVIEWS FROM PEOPLE LIKE US so be mindful of what you are doing.
    So they refused to pay me for the second time and I said cancel all my membership. I can not take it anymore. I know that they only trying to scam me and sell my honest reviews to the restaurant owners. I hope whoever the government agency will shut down this company for their FALSE ADS and scamming people like us. So when I read some reviews all of us suffered and wasted time and money on this company. They need to refund my OWN MONEY OF $ 100.96

  • Initial Complaint

    Date:01/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have done reviews for restaurants for Observati and they pay for reviews. I requested my payout on 11/22 and we are a month and half later and they are able to take my monthly membership fee but not will to take my pay.

  • Initial Complaint

    Date:12/26/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have encountered unsolicited emails, deceptive advertisements, or unwanted messages associated with the site. they sent me an email to join for 1.00 and charged my card for 20 I want a full refund and for them to remove my bank account information from their data base immediately

Observati, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.