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Business Profile

Apartment Rental Services

Rent Dynamics

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 77 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/01/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When signing a lease with the appartment ********* at ************, located at *****************************************************, we are required to sign an addendum that allows a third party company named, RentPlus, to add a charge to our account monthly for credit reporting. We are then required to go to their website and manually opt out of this charge. After opting out once they removed the charge for a couple months and then put the charge back on my rent without my knowledge. When attempting to opt out again their website tells me I already have opted out, yet I continue to get charged. When I called to get a refund all they would refund me is on month's worth, meanwhile they have been charging me for half a year.

    Business Response

    Date: 04/02/2025

    Hi *****,

     

    Thank you for contacting us. I see you were still being charged because your roommate was still enrolled in the service. I have issued a full refund for all the previous charges and they should show on your ledger by the end of today. I see your roommate has also cancelled the service. You will no longer be charged as long as you are in the same unit. 

     

    Sincerely,

    ******* ******

    Director of Support

    Customer Answer

    Date: 04/02/2025

     
    Complaint: 23146991

    While I appreciate the refund Im not satisfied. Im requesting the BBB look into this company. The whole process of being deceitfully opted in to the charge with a complicated method of opting out is inherently unethical, additionally this is one of the cheaper apartments in the area which makes this practice even more predatory. The process of me having to opt out and still be charged and then call requesting refund and being denied is unacceptable. Im requesting the BBB look into how many other people have been falsely charged and had money withheld. 

    Sincerely,

    ***** ********

    Business Response

    Date: 04/03/2025

    Hello *****

    Your community is currently offering RentPlus as an in-lease amenity included as part of the lease signing process at move-in or renewal. Your office will be able to show you a copy of your lease agreement. 

    RentPlus is a suite of financial tools that helps to enhance, monitor, and protect your financial health. Once enrolled in RentPlus, your on-time monthly rent payments are reported to the credit bureaus helping to establish a positive payment history and improve credit. RentPlus offers up to 24 months of back-reporting, budgeting tools, financial classes, and fraud protection at no additional charge.

    Unfortunately, rejecting the solution only keeps this complaint active with us at RentPlus and requires an additional response from us. I can confirm your household has been cancelled and a full refund has been issued. 

     

    Sincerely, 

    ******* ******

  • Initial Complaint

    Date:04/01/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My apartment complex had enrolled me in Rent Plus last year and they have been charging my renters account without my permission. There was no mention of this when I signed my lease last year. I am a month ahead on my rent and they have been paying the charge using that. I had no contract with Rent Plus and no desire for there service. The Apartment disclosed this so called add-on service this year and I cancelled immediately. I want my money back from last year. A third party has no right to sign me up for a service, then expect me to pay for it. This practice has to be illegal in some way.

    Business Response

    Date: 04/02/2025

    Hello ********,

    We apologize for any confusion. Your community is currently offering RentPlus as an in-lease amenity included as part of the lease signing process at move-in or renewal. Your office will be able to show you a copy of your lease agreement. 

    RentPlus is a suite of financial tools that helps to enhance, monitor, and protect your financial health. Once enrolled in RentPlus, your on-time monthly rent payments are reported to the credit bureaus helping to establish a positive payment history and improve credit. RentPlus offers up to 24 months of back-reporting, budgeting tools, financial classes, and fraud protection at no additional charge.

    Your RentPlus account has been canceled as of 12-28-2024. Your declined status will remain as long as you reside in the same apartment number. 

    A full refund has been initiated and will appear as a credit on your ledger by the end of day.

     

    Sincerely, 

    Zachary ******

    Director of Support

    Customer Answer

    Date: 04/03/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** *******

  • Initial Complaint

    Date:03/04/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled Rent Plus a couple months ago have confirmation of that cancellation and yet Im still being charged. I have emailed with no resolution and I cant get a human on the phone. My ticket #******. I suspect they are charging for my kid whose name is on my lease as a minor in the home. This has to stop immediately and refunds should be issued.

    Business Response

    Date: 03/04/2025

    Hi ****,

    Thank you for contacting us. My apologies on the delay as the start of the month is quite busy for our team. I see you reached out Sunday night and left a voicemail.  I do see ****** called you today and cancelled your daughter from the service and issued a full refund. Please let us know if there is anything else we can assist you with. You can contact us by emailing ********************************** or by calling ************

     

     

    Thanks, 

    ******* ******

    Director of Support

  • Initial Complaint

    Date:12/05/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 27th, 2024 I signed a lease contract with ***************** LoHi for $3,175/month. This is my 3rd renewal lease with this property. For the first time it was mandatory I sign a lease addendum to enroll with a credit reporting third party, RentPlus by Rent Dynamics. I did not and do not want this service. I asked Modera LoHi to tell me exactly what of my personal information has been sold. They will not respond. I also asked Rent Dynamics to delete all personal information given to them. They ignored my request. Through ****** searching, it appears RentPlus is known for unprofessional, suspected to be illegal, business practices. Can BBB help me understand who is selling my personal information and how to delete it from all unethical holding parties? I am at a lost.

    Business Response

    Date: 12/06/2024

    Hi ****, 

    Thank you for contacting us. My apologies our support agent missed the request to delete your PII. I do see you were declined out of our service and will not be charged. I am forwarding your request to remove your information from our system to our Privacy Team. They will handle your request from that point forward. You will receive email confirmation once this is completed. If you would like to contact them directly, you can email ************************* It is important to note that we do not sell your information.

     

    Sincerely, 

    ******* ******

    Director of Support

  • Initial Complaint

    Date:10/28/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There is a debt on my credit report linked to this company for an apartment that I do not live in nor do I know anyone that lives in. I tried calling the company and nobody is calling me back to resolve this issue. I want this debt removed from my credit report, as it is not tied to me and is likely due to identity theft.

    Business Response

    Date: 10/28/2024

    Hello *****,

    My apologies you are having this issue. I do see ***** from our support team reached out to you on 9/17/2024 and left a voicemail. I can dig into this further, but I will need a little more information to try and find this account. Could you provide me the Tradeline name showing on your credit history. It will typically start with RD/xx/xx where the xx's are other letters. Can you provide me the account number that this is showing for this account on your credit report? Lastly, what credit bureau are you seeing this tradeline on? This information will help me find the account and submit a tradeline deletion. You also have the option to contact the credit bureaus directly and file a dispute. A dispute can also get the tradeline removed from your credit reporting. Feel free to reach out to us directly by emailing ********************************** or by calling ************. We are open Monday through Friday 8:00 am to 5:00 pm MST. 

     

    Sincerely,

    ******* ******

    Director of Support

    Customer Answer

    Date: 10/28/2024

     
    Complaint: 22478322

    Thank you for looking into the issue. Here is the additional info I was asked to provide to complete the research into the issue.  

    This is shown on my Experian credit report:
    RD/American Landmark
    Opened: Sep. 27, 2023 (1 yr, 1 mo)

    Sincerely,

    ***** *****

    Business Response

    Date: 11/04/2024

    Hi *****,

    Thank you for your patience. Unfortunately, we were unable to locate you in our system with the information provided. The next course of action for you would be to file a dispute with the credit bureau you are seeing this tradeline on. This will also get it removed from your credit reporting. 

     

    Sincerely,

    ******* ******

    Director of Support

    Customer Answer

    Date: 11/08/2024

     
    Complaint: 22478322

    I am rejecting this response because:

    I would like someone to give me a call so I could help you find the account in your system.  Due to the nature of the issue (likely identity theft) the account would not be under my name.

    Sincerely,

    ***** *****

    Business Response

    Date: 11/15/2024

    Hi *****,


    Thank you for your patience.I have submitted a ticket to our support team. Someone will be reaching out to get additional information and hopefully find this account. If they are unsuccessful, they only other option will be to file a dispute with the *************. When a dispute is done, the bureaus contact us with all the account information to locate the account. 

    Sincerely,
    ******* ******
    Director of Support

  • Initial Complaint

    Date:07/02/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My apartment company added a $8.95 monthly fee for services of Rent Dynamics. I did not request those services, but I was allowed to cancel the service after a signed my lease. I cancelled the service immediately after signing the lease. Rent Dynamics continued to bill me after it was cancelled. This company is fraudulently charging renters without authorization.

    Business Response

    Date: 07/08/2024

    Hello *******,

    My apologies for this concern. RentPlus is an amenity that is offered by your apartment community. You should have a lease addendum in your lease agreement discussing RentPlus and how to opt out of the service. I see you self cancelled the service on June 4th, however your roommate did not cancel their service until our support team was contacted on July 2nd. On that date, your roommates service was cancelled and a refund of $8.95 was issued. I am showing the refund has processed and is showing on your rental ledger. Since you are both canceled from the service, you will no longer be charged. If you have any further questions please do not hesitate to reach out by emailing ******************** or by calling ###-###-####.


    Sincerely, 

    Zachary P*****

    Director of Support

  • Initial Complaint

    Date:04/30/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    4/30/24 signed new lease with Southwood Realty that include a service called RentPlus by Rent Dynamics with no opt out. Must opt in to sign & complete lease. Only option to cancel was to go to RentPlus.com to cancel service

    Business Response

    Date: 05/01/2024

    Dear *********,


    Thank you for reaching out to us. I can confirm that your request to opt out of the RentPlus service was successfully processed on April 30, 2024. Since you have declined the service, you will not incur any charges for RentPlus.
    Should you have any additional questions or require further assistance, please feel free to contact us at ************ or by emailing **********************************.

    Sincerely,

    ***************************

    Director of Support

    Customer Answer

    Date: 05/01/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:04/12/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm not liable for this debt with Rent Dynamics I do not have a contract with Rent Dynamics did not provide me with the original contract like requested.

    Business Response

    Date: 04/12/2024

    Hi ********,

    Thank you for reaching out. This tradeline is for the service Credit Builder you were enrolled in while living at the community ********* at East Mil. You do not owe anything as this is not a loan. The ********************** reported your on-time rent payments to the credit bureaus. Per your request, I have submitted to have the tradeline deleted. This will remove the reporting completely from your credit report. Please feel free to reach out to our support team with any questions you may have. You can reach them via email at ********************************** or by calling ************.

     

    Thank you,

    *********************

    Director of Support

  • Initial Complaint

    Date:03/14/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been auto enrolled in rent plus to sneakily be charged $15/month without notice. I have never made an account and have been charged continuously for over a year now without ever being able to unsubscribe.This has been a scam set up by my apartment complex **************** to siphon money from residents

    Business Response

    Date: 03/15/2024

    Hi ******,

    Thank you for reaching out. Rent Plus is an amenity offered through your community. This allows for your on-time rent payments to be reported to the credit bureaus. Your lease agreement should have an addendum discussing RentPlus. I see you called our support team yesterday, 3/14/2024. The agent you spoke to cancelled the Rent Plus account, submitted a tradeline deletion, and issued a full refund. This refund will show on your upcoming rent statement that is due at the start of April. Please feel free to contact us if you have any further questions. You can email us a ********************************** or you can call us at ************.

     

    Thanks,

    ***************************

    Director of Support

  • Initial Complaint

    Date:03/01/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Very upset that I was unknowingly enrolled in this rentplus program that I did not agree to. Was most likely hidden in my lease renewal and upon calling my leasing office they told me too bad. Completely unethical on you to work behind tenants backs with leasing companies to enroll residents without their knowledge and then to charge them $14.95 a month for the service. I want my money back and I want my account closed as well as no further credit reporting of my rent. This is ridiculous and you should quit with the shady business tactics

    Business Response

    Date: 03/01/2024

    Hi *********,

    Thank you for reaching out! Rent Plus is an amenity offered by your community. You should have details regarding this in your lease. I have submitted a full refund of the 3 charges of $14.95. This refunds will be pushed to your ledger by the end of the day. I have cancelled the Rent Plus subscription today 3/1/2024. Feel free to contact us at ******************** or give us a call at ###-###-#### if you have any other questions or concerns. 

     

    Thank you,

    Zachary P*****

    Director of Support

    Customer Answer

    Date: 03/01/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ********* *****

Rent Dynamics is NOT a BBB Accredited Business.

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