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Business Profile

Apartment Rental Services

Rent Dynamics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Apartment Rental Services.

Complaints

Customer Complaints Summary

  • 77 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/29/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My landlord started working with this company and sent us two emails about the new amenity what it provides and how we can sign up, which I never did. However what isn't in the email is how each tenant is auto enrolled in this service without notice. I renewed my lease April 4th this year to renew on the 20th of June, Rentplus is no where on my lease or in special provisions which are all the other amenities I pay for, I also didn't sign a separate addendum for this service so the fact that I was not only auto enrolled but also charged for a new service that is not detailed in my lease makes it a breach of my leasing contract. My apartment said that they can't cancel this from their end which is ridiculous since they were the ones who would've had to give them my information to sign me up. I was given a number to contact and have been calling but no one is ever available or answers the phone, I have left several voicemails and forms with no answer. My account for this needs to be cancelled and I need to be refunded for this amount immediately. This is complete fraud and I will definitely be taking this further if my account is not handled. I'm already taking the steps to deal with my apartment since they breached my contract to begin with.

    Business Response

    Date: 08/30/2022

    Hi *******,

     

    My apologies it took so long to get a hold of us. It looks like your first 2 calls were outside of our business hours. I see you were able to speak to ****** yesterday. The service has been cancelled as of 8/29/22. I also see ****** issued a refund for the $8.95. You will see this refund on your next rent statement. We are investigating the lease addendum concerns. If you have any further questions or concerns please do not hesitate to reach out. We are open Monday through Friday 9am-5pm MST. You can contact us by email at ********************************** or call us at ************.

Rent Dynamics is NOT a BBB Accredited Business.

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