Reviews

This profile includes reviews for iFIT's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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iFIT has 6 locations, listed below.

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  iFIT

  1500 S 1000 W Logan, UT 84321-8206

  
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  iFIT

  E 1725 N #727W River Heights, UT 84321

  
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  iFIT

  945 S Main St Smithfield, UT 84335-2303

  
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  iFIT

  230 S Main St Highlands, TX 77562-3812

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  iFIT

  1410 Willis Rd North Chesterfield, VA 23237

Review Details

• Review fromChris B

  Date: 03/23/2023

  1 star
  I purchased an x9i machine and paid for the extended warranty. 5 months ago my treadclimber stopped working. I attempted to contact iFIT on the phone multiple times and was on hold over 1hr until I hung up. I sent multiple emails, with not response. So I paid $125 for a certified technician to diagnose the issue (still under warranty mind you). It was the controller that was bad. So i called multiple times again, on hold for ****hr again and finally one day got through. I was sent a new controller that took two weeks to get to me, installed it and it didn't work. I tried emailing and calling again, nothing. So I paid another $125 for the technician to come back out and now it was the "new controller" that was bad. I finally got an email from iFIT saying "we received your ticket but looks like the case was resolved"...IT WAS NOT. So I've sent more emails and have heard nothing, no response. So I paid for a warranty that is not providing what I paid for, out $250 in technician costs, have two bad controllers and we can't use the machine we paid a lot of money for. Absolute awful experience and support for a customer that invested a lot of time and $$. At this point I don't know what to do. Perhaps contact every consumer agency I can, contact the law firm heading the class action lawsuit. This is just flat out wrong for a company to conduct business like this and treat customers that paid good money and paid for extended warranties.

• Review fromPeter K

  Date: 03/19/2023

  1 star
  We have a Commercial **** treadmill that has been rendered useless by a failed software update. We have a full warranty in effect. Its been 12 weeks and still no date for repair. Meanwhile the iFIT membership and warranty are ticking away. These guys are terrible.

• Review fromDeborah K

  Date: 03/16/2023

  1 star
  Purchase the Ifit pro from Vue mirror Jan 2022 from QVC with a 1 year free membership. Got barley 2 months of use and was unable to use the remaining free Months due to being call away to another state for family issues. Was never told I could pause the time of the free membership. Now when I go on the Ifit March 2023 the membership has expired and Im being asked to upgrade Was led to believe there would be a sampling of free workouts to use until I upgraded. Well no there is one workout I contacted Ifit to ask for more workouts to be made available or at least a month extension of the free membership until I could see when I would be able to upgrade. **************** totally uncaring rude blew me off like a nobody. Would never do a membership with this company and advise others to beware. Waste of **** dollars. This company wont last long .

• Review fromLisa S

  Date: 03/15/2023

  1 star
  One star is too many. I have an x11 Incline Trainer purchased in 2017. I added the extended warranty. I began experiencing issues with it within a year that went unresolved. For the past six years, iFit has done nothing to help resolve the biggest issue with the incline feature. The software department blames the problem on the hardware and when transferred (try to enjoy that lengthy process), the hardware department blames it on the software. At this point, my warranty is coming to an end, and I have reached out multiple times via email, chat, and phone. The wait time to chat or talk with a representative is unreasonable (the call-back option works only if you are near your machine when they call). They responded with a canned response to my email inquiry but did not follow up. I wrote back to them and still have yet to hear anything. As my warranty expiration date nears, I assume this is intentional. Similar to other reviews, customer service is beyond poor, including wait time and actual knowledge about the equipment as well as troubleshooting. After reading other reviews, I see that I am extremely fortunate that my treadmill is still functional, even though I have to calibrate it each time I use it. Just a hoop, I suppose. But I will definitely stop jumping through all the hoops iFit requires and just use it until it dies.

• Review fromPaul H

  Date: 03/15/2023

  1 star
  Purchased an x22i incline treadmill in December 2022. Paid additional fee to have white glove installation. However, the people who installed our machine did a poor job and missed several important screws. This lead to me almost injuring myself as the treadmill collapsed as I was running at 7mph. We had to call customer service at least a dozen times to have a technician come look at our treadmill. Nordictrack needs to have professional installation available as the white glove installation they offer is performed by a moving company and not a certified technician.

• Review fromPeter N

  Date: 03/15/2023

  1 star
  The Tour ******** I purchased had broken down twice. The first time in the first year and they sent someone to fix it right away. I purchased the extended protection. It broke again and I can never get anyone to answer the support line. I have sent multiple emails and opened multiple support tickets. I has been broke for over a month and 1/2. Save your money, dont buy anything from them. What a joke

• Review fromPa A

  Date: 03/14/2023

  1 star
  Purchased a Pro form **** and used for a year. Stopped working and immediately contacted customer service in November 2022 and to date have not received any resolution. I would spend over an hour on hold to being hung up on or just making it impossible to provide the help needed to have my machine repaired. Their responses are all generated and they do not care! Do not recommend buying from this company.

• Review fromAshleigh L

  Date: 03/14/2023

  1 star
  Purchased a Proform Pro5000 treadmill in August 2020. Went to get on it after a busy spring and the screen is completely blank! Called Proform to discuss this with them and they told me it would cost $165 just to have a tech come and diagnose this issue! Then when I continued asking questions for verification of the repair process, it turns out I would also have to pay an additional $65 to have the tech install my new console! Went thru the treadmill from head to toe, voltmeter shows everything except the tablet is in perfect working order ?? Called the company and quickly discovered this is a KNOWN ISSUE WITH THEIR TREADMILLS AND THEY HAVE NO INTENT ON HELPING FIX IT UNLESS I PAY FOR THE ***** $1800 treadmill is worthless! Told them I was about to transfer with the military and they were unconcerned about my issues.

• Review fromThomas B

  Date: 03/14/2023

  1 star
  * Owner of Nordictrack **** Commercial Treadmill * Very happy with machine for 3 years ==================================* Norditrack bricked the machine with iFit / Android update in January 2023 * This activity is subject of a class action lawsuit (lots of similar reviews below)* My machine is on extended warranty but I can't get iFIT to pick up the phone * I've been waiting on a console from ICON (their warranty provider) for 2 months * Status of order has been "In Progress" for 2+ months now and CSRs can't provide me update ==================================* SHAME ON IFIT AND NORDICTRACK -- I HOPE THEY LOSE THEIR SHIRTS ON THE ***** ACTION LAWSUIT

• Review fromNick T

  Date: 03/06/2023

  1 star
  I purchased my Nordic Track x22i incline machine in September of 2019. Within the first 9 months I have nothing but mechanical issues. Within the first 30 Months the controller has been replaced 4 times, motor 3 times and all of the external wires. The machine still has the same problems as if nothing was ever replaced. Every time I call customer service I get put on hold for at least 90 minutes with no one able to resolve my issue. This is the worse company ever and don't ever buy a product from them if you want to keep your sanity.