Reviews

This profile includes reviews for iFIT's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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iFIT has 6 locations, listed below.

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  iFIT

  1500 S 1000 W Logan, UT 84321-8206

  
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  iFIT

  230 S Main St Highlands, TX 77562-3812

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  iFIT

  1410 Willis Rd North Chesterfield, VA 23237

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  iFIT

  230 S Main St. Highlands, TX 77562

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  iFIT

  E 1725 N #727W River Heights, UT 84321

  

Review Details

• Review fromShannon H

  Date: 04/02/2023

  1 star
  I paid just over $1,100, including taxes, for a Rower - RW900. After requesting help with a repair three times through their website and receiving no response. I called and made my way to a person where I signed with Ifit to have a "certified" repair person come to the house. They sent two people from ************* Affordable Fitness- Tech Name: Affordable Fitness. The two nice folks who showed up didn't have name tags, cards, or any identifying materials for IFIT or affordable fitness. They brought a bag full of tools. I asked the tech person, "So I paid $159.00 to have you come out and tell me the machine is broken and needs a new plug-in?" Her response was courteous and honest. She said, "Yes, I work for this company, and it's kind of embarrassing with this process; they are ripping people off." I will have to order through treadmilldoctor.com to find the part - this was the tech's suggestion! If you can avoid buying anything from Norditrack (IFIT), take your business elsewhere.

• Review fromRebecca C

  Date: 03/30/2023

  1 star
  My incline treadmill has been down since October 2022 after 6 months waiting on parts their repaiman came out to installed the new parts. He took the machine completely apart and could not get the machine to work and left me with a machine in pieces. It's been almost a month. I have called almost daily they keep telling me "someone" will get in touch with me and schedule a different repairman to come out! What a racket! My machine is just over a year old. And to top it off I prepaid for my ifit membership that I can't use and they won't refund me! These guys are scammers. We have decided to call an attorney there are consumer protection laws.

• Review fromJemila H

  Date: 03/30/2023

  1 star
  If it was available, I will give this company (and Nordic Track) a negative rating. The worst customer service I have ever seen in my life. I about an expensive elliptical with a defeat - it makes noises when I use it. The elliptical was purchased a month ago online at nordictrack.ca, and with an expensive extended warranty. I have been trying to reach them to arrange a technician visit - I tried to request service online and by email. I have not received any response except the automatic email reply. I have attempted to call several times and gave up after at least 1hr waiting time.

• Review fromPatricia T

  Date: 03/30/2023

  1 star
  Ordered Treadmill 4/2020. Worked great until Dec 2023. Screen went Black. I have gotten the run around since then and today they said sometime in May my Console will be in. This is the 6th time I have called. 3 weeks ago they told me my Console was in and a Tech would be reaching out in a few weeks to set up appt. for repair. Loved the machine when it worked. Now its a piece of junk. Never buy from Nordictrack. Machines not reliable and **************** Lies all they do is escalate you to a priority. whatever that means. So dissapointed. No trade in or buyback option. Terrible company and ****************.

• Review fromChristine E

  Date: 03/30/2023

  1 star
  I bought a treadmill from this company, because maintenance and repairs on such a big piece of equipment is such a concern, I got the warranties for extended maintenance and parts and labor. I have had two issues with the fans. They refuse to send anyone out to fix it, they send the parts and make you fix it yourself. The last part they sent to me were just two fans in a box with a recipe and without instructions. There are no videos to replace this part specifically, they just expect you to figure it out, I guess. I emailed them in Dec, and they are just (end of March) responding to those emails now. I have called as well, and they refused to assist in any other way.I will never purchase from them again, if I was not invested in the ifit app I would sell it and buy peloton. Don't waste your money unless you are prepared to fix these things yourself (which is not possible for me).This may be the worst customer service experience I have ever had and they do not care.

• Review fromAngela H

  Date: 03/29/2023

  1 star
  iFIT chat person ***** W was slow to respond, provided minimal help, sounded surly in her written messages, and ended our chat abruptly after a few minutes without providing a satisfactory answer to my last question. It was like she decided she didn't want to chat anymore and therefore ended the chat. (The chat box showed that "************ ended chat" so I know our chat didn't get cut off accidentally). Very poor customer service. This company deserves to go under!

• Review fromLyndsay E

  Date: 03/28/2023

  1 star
  They are scamming people. Over two weeks with a broken machine and they refuse to follow their own warranty. Once you show them actual proof of an issue they go *** and you are either hung up on, passed to someone else, or just no answer. They are so dishonest and someone needs to take this company to the courts.

• Review fromTiffany S

  Date: 03/26/2023

  1 star
  The ifit updated killed my treadmill it took me two ** this to finally get a customer service rep to reply. They ordered me a replacement console and said it would take 10 days. Its been almost two months. Representative literally told me oh well I dont have info youll just have to wait and hung up on me. I would give zero stars if I could.

• Review fromJamie W

  Date: 03/25/2023

  1 star
  MOST DISHONEST, CORRUPT business! Bought a Commercial **** tread w/ 4 yr extended warranty in June '22. Salesman sold me on extended warranty & presented it that they'd come out for ANY reason, no charge. Within a month of using the machine there was a loud sound from the belt. I submitted a warranty claim. They emailed back with requests to troubleshoot. We did that back & forth for about 2 weeks before they asked me to start taking apart the machine. At that point I asked them when they send somebody out; I bought the warranty for a reason... I'm not a repair person. They told me it would be $150 for a tech to come diagnose problem. I told them I wanted them to come get the machine; that wasn't what I was sold *** now had a defective ******** *** want a refund. They told me it would be $150 to come get the machine. I told them I was stuck & had no choice but to do a fraud claim with my credit card. They told me to do what I needed to do. **************** did the claim & told me NordicTrack had 60 days to respond or the money was mine to keep. Nordic Track didn't respond, I got the money back. I then called an independent repair company to fix the defect. Fast forward FOUR MONTHS; I get an abrupt, rude email from NordicTrack telling me they were picking up the machine & to have it threshold ready. I called to let them know it was a sticky situation because I had now invested a $200 of my own money for the repair, they failed to respond in the time AMEX gave them, and I was not going to take the machine apart myself. They were going to charge me $300 to have it disassembled. They didn't schedule with me for pickup & when the pickup company arrived, I wasn't even home. The next communication I received was threatening to send me to collections. After back & forth & the WORST customer service ever, the customer is basically screwed over. I'm out the repair money & had to find someone to disassemble tread for me. They have some responsibility, but don't care.

• Review fromJoe K

  Date: 03/24/2023

  1 star
  I cannot stress enough how horrible the customer service is with this company. They lie about ETA's, they don't answer the phone, they don't respond to emails, everyone I talked to there (at least 7 different people, including two "supervisors" had zero concept of customer service- they simply read from a script. If I didn't have so much invested in the machine, I'd throw it away and find a competing company to give my money to. Never again will I purchase any product from iFit- they have only themselves and their lack of caring about customers to blame. Buyer beware- steer clear, there are better options. In the past three months, I have had two major pieces of my treadmill fail under warranty- the control board (computer/screen) and the walking bed. Instead of being upset that their products are failing and needing to be replaced, they are arrogant and do not care if a customer goes without their equipment for 6 weeks at a time. ************* with horrid service.