Reviews

This profile includes reviews for iFIT's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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iFIT has 6 locations, listed below.

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  iFIT

  1500 S 1000 W Logan, UT 84321-8206

  
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  iFIT

  1410 Willis Rd North Chesterfield, VA 23237

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  iFIT

  230 S Main St Highlands, TX 77562-3812

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  iFIT

  230 S Main St. Highlands, TX 77562

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  iFIT

  E 1725 N #727W River Heights, UT 84321

  

Review Details

• Review fromPaige H

  Date: 02/17/2023

  1 star
  Buyer Beware. I cannot and will not recommend this company or their products. I purchased a treadmill from them for Christmas and it never worked. I spent $3340 on this machine and I cannot get a single person to help. They have an over seas customer service team that you cant understand and they are reading a script and checking boxes and are no help whatsoever. I have reached out to every department with the miniscule hope that someone will help get me to the right person that can make something work. No avail. If this happens to you, expect wait times of hours. I could not take it anymore and demanded that they come pick up this boat anchor and now they want to charge me $249 for processing and $249 for shipping. Yes - $500 to return a product that never worked even though I have documented how many times I called, emailed, used their chat functionality and contacted on social media. They do not care. Look elsewhere... you will thank me later. DO NOT BUY from this company.

• Review fromBrenda M

  Date: 02/17/2023

  1 star
  I purchase iFit Proform treadmill and extended 6 year warranty. I have made numerous attempts to have display console fixed. The console display is mirrored so that all words, touch points are backwards and unreadable. This problem has been going on for over a year. Each time we talk to tech support, they have us reset the console and when this doesnt work we get passed onto another person who starts the same process over again and again which usually leads to having the phone hung up by tech support. We have only been able to acquire a case number which apparently is of no use when talking to tech support. Etc

• Review fromMichael W

  Date: 02/16/2023

  1 star
  After owning a NordicTrack Elliptical and declining the membership initially, I received an unauthorized charge on my account for a family membership months later. I initially attempted to call the team during business hours, but after two and a half hours of being on hold, I gave up and used the recommended email address. After a month had passed and I was charged again, I finally received a response with no help asking I call the main line. Frustrated, I gave the line another try and finally got a hold of someone and was told that I would only be receiving a refund for the current month. I explained that put in a request during the previous month, provided my incident number, and had to provide the email in addition to the request number for proof. Finally, I was told I should expect a refund for both months in the next several business days. I would have considered membership with iFIT at one point in time, but I no longer trust that iFIT won't make unauthorized charges, nor do I feel comfortable recommending equipment or service to others given the lack of response and poor service. I am also worried about the software as it often locks up and restarts more than any other equipment I have used previously.

• Review fromReid C

  Date: 02/15/2023

  1 star
  Purchased a Nordictrack treadmill in 2021. ********* has worked great for majority of the time, however just had my first real issue with the treadmill. The motor has broken. Called Ifit as all parts are covered under manufacture warranty. I was informed that the order will be placed and that a technician will be calling to schedule replacement of the motor. An hour later, I received and email saying the order was not approved as they needed "proof of purchase" of the treadmill. Odd, but ok. I sent in the proof of purchase. Called back to order the motor again. Again, I was informed the order would be placed and a technician would be calling to schedule maintenance. I again received another email stating that the order was not approved because the warranty department wants me to disassemble my treadmill and take pictures. I have no knowledge of how this machine was assembled, and quite frankly could be liable to damage it further by my lack of knowledge (which I'm sure is what they're hoping for). Seems like more of a headache than I bargained for. They don't seem to take any accountability for any parts failing under warranty coverage. Do not recommend.

• Review fromRoberta H

  Date: 02/13/2023

  1 star
  Nordic track/i fit do not even deserve one star!! I bragged on them both and encouraged my son to purchase the same commercial treadmill that we purchased in 2019 from Nordic track. He purchased his before Christmas, to be a family gift. We are now in February, after one return, a very long processthe next treadmill has a manufacture default. They sent their repair specialist out to repair it, after sending the wrong parts. This repair man, thats company was hired by I fit, has never worked on a treadmill before, has no tools or knowledge on repairing it. He deemed it not able to repair. And now they set with a huge treadmill that is fully put together to attempt to return once again. It took over a month for this process last time and a major battle with the company that was sent to pick it up..What is happening to this company? They are not the company I dealt with in 2019. Do not purchase from them!! It is a headache you do not need!! I will never recommend them to any one ever again.Two months later my son still has a treadmill that is not able to be use and there is no end in sight from this nightmare..

• Review fromAlisha A

  Date: 02/12/2023

  1 star
  Treadmill's console has been stuck on a reboot cycle since a recent software update. **************** has not been very helpful in resolving the issue.

• Review fromDavid R.

  Date: 02/08/2023

  1 star
  I cant get ahold of anyone at this company over the phone. Calls disconnect. I completed a service ticket #******** and have received no response. I have their extended warranty.I am aware of the software update that bricked their software on many of their products but yet they fail to provide any resolution or support. THIS COMPANY IS A FRAUD. They take your money, sell you a protection plan and give you a useless product. I could exercise patience but they prove no communication, dont seem to have a proactive resolution and their CEO is obviously incompetent.

• Review fromRyan J

  Date: 02/07/2023

  1 star
  Absolute worst customer service and warranty service ever. I have a exercise bike that has been broken for over 2 months now. It took me 3 weeks to actually talk to someone after waiting on the phone for over 2.5 hours on two separate occasions. I was hung up on "disconnected they say" on 4 different occasions.They required me to completely disassemble the bottom of the bike in order for them to honor their manufacture warranty. They refused to send a tech or order the new screen even though, it was clearly a bad screen. Keep in mind, the bike is less than 2 years old, with both a manufacture and extended warranty. Once I disassembled the bike, they finally ordered the part that still has not shipped which has been almost a month.

• Review fromAlessandro M

  Date: 02/06/2023

  1 star
  This is an absolutely terrible company with practically fraudulent warranty support. We had our treadmill for only about 6 months before it broke and was unsafe to use. We have been unable to use our treadmill for about 3 months now and have contacted NordicTrack multiple times to get a part fixed, with no response from the company and no way to get in touch with an actual person. They are consistently either busy or closed, even during their stated hours of customer support and have had the worst support I have ever experienced. Do not buy any of their products or you will be left with a useless machine and a much lighter bank account once it eventually has a problem, as all gym equipment does at some point.

• Review fromElizabeth S

  Date: 02/06/2023

  1 star
  This has been a most frustrating and infuriating experience with iFit /Nordic Track. I have a Commercial **** Treadmill (which I loved and used daily) that no longer works, screen is frozen. I have done all at home recommended remedies, spent countless hours on hold for the last 8 weeks, and have sent multiple fix-it tickets through iFit's website. Like thousands of other owners I have yet to hear back from iFit or have yet to speak with a live agent. I'm coming to terms that I have a $2500 piece of equipment that I will have to pay to get rid of/recycle. This WILL BE my only and final purchase through iFit - Nordic Track. And I will happily foreworn anyone thinking of purchasing one.