Reviews

This profile includes reviews for iFIT's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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iFIT has 6 locations, listed below.

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  iFIT

  1500 S 1000 W Logan, UT 84321-8206

  
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  iFIT

  230 S Main St Highlands, TX 77562-3812

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  iFIT

  230 S Main St. Highlands, TX 77562

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  iFIT

  E 1725 N #727W River Heights, UT 84321

  
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  iFIT

  945 S Main St Smithfield, UT 84335-2303

  

Review Details

• Review fromRenata P

  Date: 02/04/2023

  1 star
  NordicTrack Commercial ******************************* the white iFit Screen loop. No attemps to get help have resulted in a assistance. I am frustrated beyond belief.

• Review fromKristen G

  Date: 02/02/2023

  1 star
  Problems right from the day we got our Treadmill Elite (1/18/23) and WORST customer service to help resolve issues. The delivery company (which I was required to pay $299 for delivery and set up - the business was *****), failed to install all the bolts on my treadmill and now have a waterfall of problems. Including: incline doesnt work, clicking and squeaking sound from motor area, rub marks on the belt). Also, the 32-inch console does not turn as advertised. I have sent multiple emails, and service tickets with NO response!! I spent 2 hours on the phone with icon for my service question. I was taken in circles with questions about my machine, almost like he didnt believe me and basically kept asking me the same question. What a waste of time as a customer, I am not a mechanic!! Why cant ****************** pay for a service tech to come out from a contracted company first instead of saying youre going to send out parts and from what Im hearing, the parts dont arrive for weeks!! That means my $5000 treadmill sits and collects dust. *** contacted a local sports equipment company that is way more helpful and completely understands my complaints - thats why they DONT sell NordicTrack. Im regretting my whole purchase and have never felt this much stress from horrible customer service. I just want to resolve this issue!

• Review fromAlia M

  Date: 01/31/2023

  1 star
  We received our NordicTrack Commercial X22i in April 2022. The first month was fine, then things started not working. We've had 3 major issues in less than a year. The prior issue the tech came out and was supposed to order to a controller. Apparently never got ordered. I have sat on hold for many hours trying to get through to someone and it ultimately gets dropped. I've submitted requests online and never get a follow up. Finally got through to someone today through chat and she's telling me she can't get that part that was supposed to be ordered months ago ordered because their system was down. I was trying to tell her that this new issue is completely separate and she's telling me that I could pay a fee to have it diagnosed. My machine is still under warranty and all these issues are out of my control and I'm expected to pay a fee for a machine that clearly had issues from the start? I'm so upset with the amount of money I spent on this treadmill and can't even use. I paid for the iFIT for a year and can't even use it for my treadmill. I asked to speak to a manager and she told me there are no managers available. Not sure what recourse I have when I can't get through to someone to help me and I can't even use my treadmill that I have spent so much money on. At first wasn't sure if I just got a lemon, but after reading through these other reviews I see that these products are just not made well.

• Review fromJody D

  Date: 01/31/2023

  1 star
  I purchased the Freemotion 890 Treadmill in Dec 2016 and by May 2020 this $2,000.00 treadmill needed a new console after infrequent use. They did send us a new console but with VERY little use (I had 2 ankle surgeries), 3.5 years later, the console is no longer working. The buttons that make the treadmill speed up or elevate the track are completely dead. When I called 11/5/2022 they told us that a new console would be $500.00 plus $100.00 shipping. This treadmill has gone through 2 consoles in 5 years and they want me to purchase another VERY EXPENSIVE console? What happened to making a product that lasts? I then called back 12/7/2022 (waited on the phone for at least 1 hour) and we delt with **** in the I ************** who could not fix the issue -realizing it was a mechanical problem- and sent us to *****. After I was on the phone with ***** for at least ***** mins, he then told me that they don't make the console anymore!! I truly believe he just was done listening to me nicely state that they need to back up their product better and send me another console. He said there was no resolution and to disassemble the treadmill !!! This treadmill is just 6 years old and I'm to trash it???!!! The treadmill belt ************** it's had such little use! I can't fathom junking this equipment because they don't want to deal with this issue. This is so disgusting that we TRUST this company and put $2,000.00 of our hard-earned money into Freemotion and they make such inferior products! I was expecting this treadmill to last at least 15 years--it's not in a gym getting a ton of use. It's in a normal *********** in our home being used during winter months only. My model number is SFTL19513.7 and the Serial number is *************. The phone number I called is 800-999-xxxx. I need help getting a resolution and this company needs to be delt with so other customers don't invest into their products !

• Review fromTricia A

  Date: 01/30/2023

  1 star
  **************** is non-existent! ********* arrived missing pieces and it is impossible to reach anyone at iFit! I have tried using multiple service tickets with no response. I have emailed with no response. I have tried to use the chat feature and it is never connected with an agent. I have called and the virtual assistant continues to refer me to the website! Worst customer service experience! I am in awe that there is no way to talk to an actual person! Will never purchase from iFit again!

• Review fromBrian B

  Date: 01/26/2023

  1 star
  Issue:Several treadmills with Magnetic Safety Key not working when installed in treadmill. appears to be a sensor issues. I tried the following and nothing has helped.1. restarted treadmill 2. powered off 10 minutes 3. performed a screen reset using paper clip.4. used a stronger magnet The touchscreen always says replace magnet key and the treadmill is unusable. Cannot reach Service:I call 888 number no answer. Jan 7, 8, 9, 10, 25 and Jan 26, 2023 with wait times over 3 hours I used the call back option, no call back Jan 7, 8 , 9 and Jan 10, 2023 I used the contact form 3 times and received confirmation email with a trouble ticket Case #******** no response Case ******** no response Customer Review 1 and ******************** rating 5.

• Review fromAdam B

  Date: 01/25/2023

  1 star
  Worst customer service I have experienced. I have spent hours on hold and have opened 42 chats simultaneously that have all never actually reached a person. This is all an underhanded attempt to avoid fulfilling their warranties. Do not buy anything from this company ever.

• Review fromTravis F.

  Date: 01/24/2023

  1 star
  If I could give this company 0 stars I would. Treadmill platform broke after 6 months and have been waiting 6 weeks for a replacement part (keep in mind I have a warranty). Every time I call have to wait over an hour and the last few times I have called they have just hung up on me after an hour of waiting. Just awful.

• Review fromSunita M

  Date: 01/24/2023

  1 star
  Horrible customer service. Multiple service tickets gets unanswered even after over a month.

• Review fromKevin S

  Date: 01/23/2023

  1 star
  I purchased my treadmill along with the warrant. Contacted Ifit customer service after several attempts and many hours in hold, I finally got through. They gave me an order number ICS9568516 for a new console and stated it will take a couple of weeks! Now its been a month and still no information or update. Only in progress. Sent several customer service inquiries via email and have never received a response. Dont bother calling, unless you have nothing to do but wait on hold for a day or two!