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Business Profile

Medical Alert Systems

Stay Safe Alert, Inc.
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 40 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/14/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On am filing this complaint for my mom. On January 19, 2023 my mom’s debit card was charge 49.95 by Stay Safe Alert. I contacted her bank because the charges were not authorized and I we had never done business with them before. I had to fill out paperwork at the bank for them to investigate these charges. In the mean time equipment came in the mail, but was never open and returned. Then March 1st I got a letter from her bank that after they investigated the charges were legit, so today 3/14/23 I called Stay Safe Alert to find out if they did receive the equip and was told yes back in January. Then I ask about sending my mom a fee fund for 49.94 and was told there was nothing they could do. I am so sick of this company’s taken advantage of the elderly. I hope that this can be resolved and my mom’s money can get refunded.
    Thank you for your help with this issue.

    Business Response

    Date: 03/16/2023

    please call ###-###-#### and ask for Ana and she will resolve any issues.  thanks

    Customer Answer

    Date: 03/21/2023

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,

    ***** *******

  • Initial Complaint

    Date:11/30/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Around October 25th/26th my mother received a phone call from a Stay Safe Alert Rep indicating to her that her "life alert bracelet" was no longer working and needed to be upgraded, she has previously had a stroke and her short-term memory is not good and she does have a Life Alert necklace thru Life Alert NOT thru Stay Safe. Once I learned this had happened, I reached out to them on 10/26 and spoke to someone and they said that once I returned the device, they would refund the money that had been drafted from her account (I had mentioned it was the two amounts that had been drafted $49.95 and $39.95), they sent me a return address label and I returned the necklace. I reached out on 11/29 to see when the money would be refunded to my mother's account to only be told that only the $39.95 would be refunded because they had provided me with a return address label and that they had not "promised" me all the money would be returned on my first original call. I asked to speak to a manager and was told they would return my call which they did not so I call back the following day to be told that he listened to the recorded call and I was not "guaranteed" to be returned all the money. This is my 83 year old mother on a fixed income that was mislead into thinking this was for her current life alert necklace and that is what I explained to ***** the Manager and he in no way was willing to accept any responsibility for their wrong doing in this situtation.

    Business Response

    Date: 12/01/2022

    Please call ************ and speak to *** and she will get this taken care of.  thanks

    Customer Answer

    Date: 12/01/2022

    Better Business Bureau:
    The company has said that they are going to mail out a check for a refund of the remaining money that was taken from my mother's bank account. *** was very helpful and the only nice person I spoke with at the company.
    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *****************

  • Initial Complaint

    Date:11/16/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** no longer has the authority to make financial decisions on her own, but Stay Safe Med Alert continued to call and solicit her even after being asked to be removed from their calling records. She is 90 years old and they tricked her into signing up for a med alert service charging $29.99 per month and they refuse to contact the *** for removal of this service.

    Business Response

    Date: 11/16/2022

    Please reach out to our company at ************ and speak to *** and she will resolve the issue.  thanks

Stay Safe Alert, Inc. is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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