Complaints
This profile includes complaints for Fox Pest Control HQ's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 346 total complaints in the last 3 years.
- 55 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/05/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
An aggressive door to door salesman came to my house, I live in a no soliciting community. I do not want any more visits from this company's salespeople
Business Response
Date: 07/07/2025
Thank you for relaying this complaint. We apologize for any inconvenience our representative caused Mr. *******, and we have instructed our sales team to not return to his address. If Mr. ******* would like to discuss this matter further, or if we can provide any other assistance, we encourage him to please call our office.
Sincerely,
******** ******
Customer Relations Manager
Customer Answer
Date: 07/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23560223, and find that this resolution is satisfactory to me.
Sincerely,
***** *******Initial Complaint
Date:07/05/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
No soliciting sign on our door. Salesman knocked anyway. When I opened the door, salesman was staring directly at the no soliciting sign. Instead of stepping off, he continued to solicit.Business Response
Date: 07/07/2025
Thank you for informing us of this complaint. We apologize to Collin for our representative disregarding his no soliciting sign. We will address this with our local sales manager. If Collin would like to discuss this matter further, or if he has any other questions or concerns, we encourage him to please call our office.
Sincerely,
******** ******
Customer Relations Manager
Customer Answer
Date: 07/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23559255, and find that this resolution is satisfactory to me.
Sincerely,
****** ******Initial Complaint
Date:06/30/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A salesman showed up to my house around 6:30 pm on June 2, 2025, he sold me and I subscribed to his sales pitch and he forgot to mention all the fine details in the contract that I discovered. He promised that the Evansville Location was open till 8pm, the official fox pest website says it is open until 8 pm, and that is all false. I tried calling after work at 6 pm and no answer, said it was already closed. Furthermore, the number listed on the fox website for the Evansville location isn’t even working, nor is the number listed on the google page working, nor is the number listed on my contract working.
To top it all off the technician didn’t even get the whole property which was promised at the late night contract signing. So I didn’t even get the full service I was promised and now I can’t contact anyone about it and it’s been a month.
Also what the service didn’t even do what it was supposed to. They said pest activity would increase for a couple weeks but it’s been a month and it is way worse now than it has ever been.
This company has salesmans, technicians, and websites that are full of lies false flags.
I am seeking to cancel my contract immediately and a refund of my money for a job terribly done.Business Response
Date: 07/02/2025
Thank you for notifying us of this complaint. We regret the disappointing experience the *******s had with their service, and we are committed to making things right. Our Branch Manager reviewed their service records and approved a full refund. This was applied to the credit card on file, and the funds should be available within 3-5 business days. We have also closed the *******s' account as requested and waived the early termination fee. A confirmation email was sent to *******'s gmail. We hope these actions will help us part ways on better terms, and we encourage the *******s to contact our office if we can provide any assistance.
Sincerely,
******** ******
Customer Relations Manager
Customer Answer
Date: 07/02/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23540021, and find that this resolution is satisfactory to me.
Sincerely,
******* *******Initial Complaint
Date:06/27/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This evening, a guy came to my door to sell pest control services. I was interested, because of mice specifically, but I told him very clearly that I do not have a job and that I needed to know exactly how much everything would cost. He told me $99.00 today & then $56.00 a month. I agreed and asked him how they handled cancelations. He said no big deal, you just call our office and we will take care of it. He held up a blank iPad with a signature box and told me to sign. I asked again, this is $99 right? He says yes. So I sign. He then calls someone and asks them to come to my house to do the initial service. He leaves. Once he leaves, the guy performing the service shows up. Once *he* leaves, I get an email with my "contract". He lied. The initial service was not $99. It was $450! I paid $99 but if I cancel the contract, I am responsible for the entire amount. Also, the cancelation policy is you pay a $250 fee if you cancel. I never agreed to either of these things. Nor was I ever told about them. He lied to my face. I want my contract canceled immediately.Business Response
Date: 06/30/2025
Thank you for notifying us of this complaint. We apologize for the inadequate communication ******** received from our representative. We have cancelled her service as requested, and no early termination fee was charged. The $450 quote for the initial treatment was the amount prior to promotional discounts. She was only charged the discounted rate of $99 plus tax. We are sorry for any inconvenience this experience caused and hope ******** will reach out if she has any further questions or concerns. If she ever wishes to resume treatments, we will be happy to work with her again and will ensure all service details are fully reviewed in advance.
Sincerely,
******** ******
Customer Relations Manager
Customer Answer
Date: 06/30/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23529756, and find that this resolution is satisfactory to me.
Sincerely,
******** ******Initial Complaint
Date:06/26/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Not enough characters for the extent of my issue, you can read more about it at my reddit post here. ***********************************************************************
My current issue is, I've been trying to cancel my service for a week now, and I continuously am told that I must speak to a manager to do it. Every time I call the manager is busy, I am told I am on their call list and they will call me back. First it was Monday, then Tuesday, now today.
No calls at all. I was told Wednesday they tried. My wife and I both had no missed calls and no voicemails so that was clearly a lie.
The extent of my negative experience with Fox cannot be overstated at this point, and honestly if this does not resolve with this complaint I don't know how much further I'll have to go with it. FTC? Attorneys? Who knows. I just want everything to be cancelled and to never hear from these people again.
They even charged me again (thankfully just to my account with them and not to my credit card) while I am waiting for this mythical manager to call me back. At this point I suspect their manager must be big foot themselves with how elusive they clearly are.
I am not even seeking any money back for what I did receive. I just want any cancellation fee to be waived because I am so ridiculously far from satisfied its not even funny, and whatever charge they put on my account to be waived as well.Business Response
Date: 06/30/2025
Thank you for notifying us of this complaint. Our Operations Manager has now made contact with **** and closed his account as requested. We waived the early termination fee due to the issues the *******s experienced with their service. No further billing or treatments will occur. We regret that we fell short with the *******s and will work to improve our processes. If we can provide any other assistance, please let us know.
Sincerely,
******** ******
Customer Relations Manager
Customer Answer
Date: 06/30/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23524896, and find that this resolution is satisfactory to me.
Sincerely,
**** *******Initial Complaint
Date:06/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i want to cancel my contract. I have called 4 times and no one will respond. They promise to call back but do not. I am aware of cancellation penalty.Business Response
Date: 07/07/2025
Thank you for informing us of this complaint. Our Branch Manager reached out to **** to discuss his concerns, and we have closed his account as requested. No early termination fee was charged, and there is no balance due. If we can provide any other assistance, we encourage **** to please call our office.
Sincerely,
******** ******
Customer Relations Manager
Initial Complaint
Date:06/16/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Over the past several weeks we've had several door to door sales representatives from this company. They're very pushy and have to be told no several times and sometimes even that is not enough. You basically have to shut the door in their face. They try to tell you about your neighbors that use their services which are lies. But what put me over the edge is that somebody was standing in my front yard waiting for me to get home from work today. I told him to kindly leave. I called up the company and complained that I don't want them coming to my house anymore. I don't believe they will hold true to thisBusiness Response
Date: 06/17/2025
Thank you for relaying this complaint to our office. I have shared it with our Branch Manager and our local Sales Manager. They will instruct their sales team to not return to ******* residence. We appreciate his feedback and will use it to improve our interactions. If we can provide any other assistance, we encourage ***** to please contact our office.
Sincerely,
******** ******
Customer Relations Manager
Customer Answer
Date: 06/18/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I however do reserve the right to reopen this complaint if they do not comply in the future. Based on my prior interactions I am not very hopeful that they will stick to their word.
Sincerely,
***** *******Initial Complaint
Date:06/10/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On May 12th I had someone from Fox Pest Control knock on my door and convince me to sign up. When I mentioned that I had a prior contract with Moxie the guy kept going on about how the are better. Today I find out they don't treat the yard unless you pay more. That was what I was paying Moxie for. I felt like I was pushed into a contract that im stuck paying for. I only paid ***** right now but the cancelation fee is ******Business Response
Date: 06/17/2025
Thank you for notifying us of this complaint. We apologize for the misunderstanding regarding ******************* plan. Our Supervisor, *****, called and left a voicemail to address this issue. We have canceled ******************* as requested and waived the early termination fee due to the miscommunication. However, if he later wishes to resume treatments, we would be happy to work with him again and will ensure all service details are thoroughly reviewed.
Sincerely,
******** ******
Customer Relations Manager
Customer Answer
Date: 06/18/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *****Initial Complaint
Date:06/05/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is the second time some random kid wearing a "Fox pest control" hat and shirt has wandered up to my property, walked all around the house, then came up to the door to ask, "Are you the homeowner? Great! I'm doing ******* house and she said you were having similar problems with carpenter bees and ants. As soon as I finish with ***** I can come over and get your house done today, is that good for you?" Um, yeah, it's 4:45pm and the kid thinks he's going to completely pest-proof my home "today"? And...wait for it...I DO NOT KNOW any "*****" and I do NOT believe there is ANYONE named ***** living within walking distance of my home. If Fox Pest Control comes sniffing around again I will just call the police, and I told the kid that.Business Response
Date: 06/16/2025
Thank you for notifying us of this complaint. We apologize for the inconvenience ****** experienced when our representatives approached her. We have shared her comments with our Branch Manager, and our Sales Manager will instruct his team to not return to ******'s address. If she needs any other assistance, we encourage her to please call our office.
Sincerely,
******** ******
Customer Relations Manager
Customer Answer
Date: 06/16/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23430948, and find that this resolution is satisfactory to me.
Sincerely,
****** ********Initial Complaint
Date:05/29/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Wednesday May 28th 2025, a representative from this company knocked on my door to sell a pest control service. I was very busy and let them know I was not Interested but they would not leave. I had to state 3 times "no" and shut the door on them. She took a step toward me while in my doorway as if she wanted to come inside without me inviting them in. I have a "no soliciting" sign visible on my property as well. It was incredibly disrespectful. I did call the non emergency police line in town, as this representative from Fox Pest Control did not show any ID or permit (it was confirmed they did not have a permit to do so). I personally would like for them to stop harassing myself and others, and to respect people's property.Business Response
Date: 06/02/2025
Thank you for notifying us of this complaint. We appreciate ***** reporting her feedback to us so that we can address these issues, and we apologize for any inconvenience she experienced. We have shared her comments with our local Sales Manager, and he will instruct his team to not return to her address. If we can provide any other assistance to *****, we encourage her to reach out to our office.
Sincerely,
******** ******
Customer Relations Manager
Customer Answer
Date: 06/02/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** **********
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