Complaints

This profile includes complaints for Fox Pest Control HQ's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Fox Pest Control HQ

  1047 S 100 W Ste 210 Logan, UT 84321-6789

  
• 

  Fox Pest Control HQ

  380 Freeport Blvd. Ste. 16 Sparks, NV 89431

  
• 

  Fox Pest Control Rhode Island, LLC

  1296 B Park Ave Cranston, RI 02910

  
• 

  Fox Pest Control Rhode Island, LLC

  7 Green Tree Drive Queen, VT 05403

  
• 

  Fox Pest Control Berlin

  77 Old Brickyard Ln Unit 3 Berlin, CT 06037

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/10/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using Fox Pest Control for 4 years. From the very start, I have had them treat the outside, inside the basement and laundry room and the Shed outside that is attached to my house. I always have to schedule an appt on a Sat that I am off, so I can let them inside the house. I arranged to have them come on Sat. 7/30/22 between 9am-12p. I live at the end of a dead end and have clear visibility to the front and back of the house. When someone pulls up, I know it. My car was in the driveway. I waited and waited and at 12:15p when no one showed up, I called the company who told me they came at 9:15am.I told them I was home, I kept looking out the windows in anticipation of their coming. The protocol is they call 30 min's before to let the customer know they are on their way. I never received a call, they never came inside, nor did they go into the shed to treat the shed.They are demanding full payment of $156. I cancelled any further treatments and graciously offered to pay half the amount for a partial treatment. I work 6 days a week and my time is limited. They told me they could come back another day, but would not give me a more exact time they would be there, therefore, I would once again have to waste half a day waiting around, when I already did that. They are refusing to take partial pay for a partial treatment and expect me to commit to another half of a day waiting. I refuse to do that and am willing to pay for the partial treatment in the amount of $78. Again, they are demanding full payment and expecting me to be at the house without a specific time of their arrival other than a 4 hour window.

  

  Business Response

  Date: 08/16/2022

  Thank you for informing us of this customer's complaint. We apologize for the unsatisfactory service she received at her last treatment. We would be happy to return to the customer's home to complete the remainder of her service and address her concerns. However, since the customer has indicated this is not convenient for her, we are honoring her request and have decreased the service charge by half. The customer's account is currently closed, but if she ever wishes to resume service, we will be happy to work with her again and pledge to give her a better experience. We appreciate the loyalty she showed us for many years.
  Sincerely,
  *****************************
  Customer Relations Manager

  Customer Answer

  Date: 08/16/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will await an updated **** that would adjust the $156.06 charge to half the amount, which would be $78.03
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A door to door sales person from FOX came to our home offering a one time price for pest control. They told us that they were offering this price because they were doing all our neighbors. they took our credit card, charged us for the service and now we are getting a reoccurring **** for 60 dollars a month. we were enrolled in a program that we were unaware of and they are not willing to cancel unless we pay a 150 dollar cancelation fee.

  

  Business Response

  Date: 08/15/2022

  Thank you for informing us of this customer's complaint. We apologize for the misunderstanding regarding his service plan. One of our Branch Owners has been in contact with the customer to apologize. We have waived the customer's cancellation fee, and there is no balance due. We are also providing additional training to our representative to ensure our customers have a clear understanding of their Service Agreements prior to signing.
  Sincerely,
  *****************************
  Customer Relations Manager

• Initial Complaint

  Date:08/05/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Fox Pest Control to eradicate a yellow jacket nest and swarming yellow jackets in my back yard. When scheduling the appointment, the representative assured me that their treatment would address the issue fully. The Fox technician arrived at my home approx. 3:45 on Tuesday evening (August 2, 2022). He also assured me that the treatment would take care of the problem, but said that he would come back to check to make sure the yellow jackets were eradicated fully, and if not, he would provide a second treatment. He told me that it would take a few hours for the yellow jackets to die, but by the night of the treatment, they would be gone. It is now 3 days later, and the yellow jackets are continuing to swarm in that area in my back yard. It appears as though the treatment did nothing, and yet I was charged $250 dollars for it. When I contacted Fox Pest Control for a technician to come back out as the pests were still swarming, the representative told me that they dont provide a second visit, and that I would need to purchase their yearly package that provides ongoing treatment. I believe Fox Pest Control was deceptive in what both the representative and the technician told me. In addition, the treatment did NOT eradicate the yellow jacket, I now need to contact another pest control company to take care of this issue. I would like my $250 returned from Fox Pest Control.

  

  Business Response

  Date: 08/09/2022

  Thank you for informing us of this complaint. We apologize for the conflicting information the customer was given about her service. Our single treatment for wasps no longer comes with a warranty because we cannot guarantee full results with just one service. Some of our team members were unclear on this and misinformed the customer that a second treatment was included if the first did not eliminate the issue. Because of this miscommunication, we have refunded the customer $125 and apologized for the inconvenience. We have also clarified this policy with our team members. We appreciate the customer working with us to correct this issue.

  Sincerely,

  *****************************

  Customer Relations Manager

  Customer Answer

  Date: 08/10/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 99 year old Mom had yellow Jackets getting into the house! We found the source. Called Fox Exterminating! Was given a $50 discount on initial visit and was led to believe that I would be charged $64 each of the three additional visits that would happen!When tech came and did a distant service for the bees which did not work, I was informed the cost was $64 monthly! I would not sign contract! There is a bees nest, not a rodent problem!In two days, the bees were still there! With the ineffective service performed by Fox, I would not call them back!I called another exterminator! They came! Took action both inside and out! In two days, came back and removed the nest!Due the quality and negligent service, I requested a refund of initial payment!.Kayla from Westchester Fox indicated that because I did not call them back with the complaint! Why would I call them back after I was told by the tech that the office will contact me to resolve the pricing issue! After a few days, and after receiving my payment receipt, I had to contact them!Their customer service is lacking and they need to address how their service is represented! I feel a refund is in order

  

  Business Response

  Date: 08/08/2022

  Thank you for informing us of this customer's complaint. We regret that she was dissatisfied with her service and wish to make things right. We are therefore waiving the charge for the service that was performed. The customer previously paid for the service with a check, but it has not yet been processed by our billing department. The balance has now been waived, and the customer's check will be shredded. Her account is closed, and no further services or billing will be rendered. If there is any other assistance we can provide the cusotmer, we encourage her to call our office.

  Sincerely,

  *****************************

  Customer Relations Manager

• Initial Complaint

  Date:08/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fox pest control in bayshore is scaming people, had a technician come to my home offering a one time spray of my property, since I was having a problem with ********* bees I agreed to a one time service, which by the way I asked twice if it was a one time service which the sales boy insisted it was, showed me a box on hes tablet to sign to confirm the appointment, then I started seeing charges to my card of 90$ of monthly charges when I never agreed to these charges. Called the office was told someone will get back to me to resolve the situation. Just want my money refunded.

  

  Business Response

  Date: 08/08/2022

  Thank you for notifying us of this issue. We apologize for the miscommunication that occurred with our representative. We have honored the customer's request and refunded his July and August monthly payments. We have also shared his feedback with our Sales Manager so that he can address it with the representative. We hope these actions are satisfactory to the customer and encourage him to call our office if we can provide any other assistance.

  Sincerely,

  *****************************

  Customer Relations Manager

• Initial Complaint

  Date:08/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Canceled my service after one year which was 4 visits in which all had problems. The first visit and the reason I called fox pest control was for ********* ants, I needed a follow-up visit because the ants were getting worse which I had to wait 6 weeks for an appointment with they canceled and was told it's going to be 2 more weeks in which I had to take care of the ants myself and buy my own products. I also never received the service in which they go through the crawl space and knock down all cobwebs. On my second visit in the fall, I asked if they could put out mouse traps and bait stations before the harvest of the cornfield next to my house in which I was told it's an additional $25 for each trap or bait station. Again I just took care of the problem myself it's ridiculous to pay $25 for a mousetrap. On my third visit, the technician put some sticky in my crawl space in which he left the paper covers in the crawl space which easily could have clogged and ruined my sub pump which would have resulted in flooding of my crawl space. I have a camera in my crawl space to monitor the water level which is how I noticed the garbage left behind in my crawlspace. On the fourth visit, I asked for them to treat for wasps but they only treated the areas that currently have wasp or common locations that you point out to them. However, the wasp just moved their nest several feet over, which was treated and never solved the issue. And in order to have Fox pest control come out and treat again there is a 2-week minimum in which I cannot wait that long in which a customer or one of the kiddos who are allergic to bees and wasps could get stung. I again had to go out and purchase My own supplies and spray the wasps myself. After all of this, I called to cancel in which I was charged $150. I am very disappointed because I went with Fox pest control based on the recommendation of two friends in which I clearly received a different level of service in which they did

  

  Business Response

  Date: 08/15/2022

  Thank you for informing us of this complaint. We regret that the customer has been disappointed in his service. We have made multiple attempts to resolve his pest issues by offering follow-up treatments at no additional charge and having our Service Manager personally come assess the situation. The customer declined these offers because he did not wish to wait for the appointment. For legal and safety reasons, treatments must be spaced at least two weeks apart. When the customer declined all of our efforts to address his concerns, our office followed the terms of the contract and charged the early termination fee because the customer had completed less than one year of his two-year agreement. Charging this fee is not our preference, and we would be happy to refund the $150 if the customer reinstates his service and allows us to treat his home. If we truly cannot resolve the customer's pest issues, we do have a money-back guarantee. We encourage the customer to please call our office to reinstate his service so we can help.
  Sincerely,
  *****************************
  Customer Relations Manager

• Initial Complaint

  Date:07/20/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am on prescription medication and I work overnight. I purchased my home in September 2021, fox pest control had a contract with my builder. I purchased my lease to own home in March 2022, then canceled my contract with fox pest control. Told them I didn’t need their services, and did not want them anymore. It took me over a month to get them to close the contract, because they were too busy running back to my house trying to get me to keep it. When I inform them once again, that I don’t want the services, they insist on trying to get you to keep it. So finally after a month, I got them to cancel the contract.
  Later in March, they came back before 9AM to get another contract.
  I admit that I signed, but when I did, I wasn’t not fully awake, I thought that the service performed as needed and was like a pre-paid contract. Also this man would not stop talking, so I signed to get him from in front of my door!!!
  I was under the influence of my medicine. So I paid him for the service performed that day, and went back to sleep. I did not remember that this was the same company, until they came back the next month. I then informed a manager of the situation, and she agreed to close my account and zero out my balance. Then she said that her supervisor would be calling shortly.
  He never called, instead he showed up at my door at 8AM trying to convince me to keep my contract. It took my 15 minutes and several no thank you’s to get him from in front of my door.
  Since then, the balance has increased, monthly, and they call my phone leaving voicemails constantly. They are also, scheduling appointments themselves.
  The cancellation fee is only $150. My bill is over $500. I am NOT paying them another penny.
  I was told that the balance would be zeroed out, and that’s what I expect.
  DO NOT TELL A CUSTOMER THAT YOU'LL DO SOMETHING SND THEN DO THE OPPOSITE.
  I now feel harassed and wish I would’ve called the police for trespassing after I cancelled the first contract.

  

  Business Response

  Date: 07/27/2022

  Thank you for notifying us of this customer's complaint. We can find no record of the customer previously having our service, however we have closed the customer's account and waived her balance due to her assertion that she was unaware she was signing a service agreement. No further treatments or billing will take place. If there is any other assistance we can provide the customer, we encourage her to contact our office.

  Sincerely,

  Michelle B*****

  Customer Relations Manager

• Initial Complaint

  Date:07/18/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was lied to by the salesperson about my neighbors using their company. Was lied to about when they would be coming to perform the job. Was lied to about an early termination fee.

  

  Business Response

  Date: 07/19/2022

  Thank you for making us aware of this complaint. We apologize for any miscommunication that occurred with this customer. One of our company owners has been in touch with him to address his concerns, and we have refunded his early termination fee. The customer's account is closed, and no other services or billing will be rendered. If there is any other assistance we can provide the customer, we encourage him to please call our office. Thank you.
  Sincerely,
  *****************************
  Customer Relations Manager

  Customer Answer

  Date: 07/20/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************