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Business Profile

Electric Motor Parts

eReplacementparts.com, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Motor Parts.

Complaints

Customer Complaints Summary

  • 73 total complaints in the last 3 years.
  • 14 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/27/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a replacement glass jug and motor assembly for a Breville blender. About two weeks ago I first ordered the glass jug and when it came I found out I needed a blade assembly. When I called to order the blade assembly I asked if there was anything else I needed to make it work I was told no that was all I needed. I later found out I needed a seal so it wouldn't leak. Their website shows that the ring is no longer manufactured. If you don't have the seal it's a real problem. They are selling the jug and motor assembly knowing that you need the seal to make it work. I called and they told me my only remedy was to look for a seal on ******. Needless to say, I am unable to find a seal. I asked the question whether I needed any other part and they deceptively told me there was no other part needed.

    Business Response

    Date: 07/08/2025

    We sincerely apologize for the frustration and inconvenience the customer has experienced with their Breville blender replacement parts order.

    After reviewing the complaint and the customers interactions with our support team, we understand the following:

    The customer initially purchased a replacement glass jug.
    Upon realizing that a blade assembly was also needed, the customer contacted us and placed an additional order.
    When the blade assembly was received, the customer discovered that a sealing ring was also required for proper use, but was informed this part is no longer manufactured.
    The customer feels they were misled when they asked whether additional parts were needed.

    We acknowledge the importance of providing clear and complete product compatibility information, and we regret if our communication led to confusion. It is our standard practice to guide customers accurately; however, it appears in this instance, the need for a sealing ring was not communicated clearly.


    We are currently reviewing this matter internally to ensure better training and product guidance in the future.

    Resolution:

    We would like to offer a full refund with the return of the items to resolve this issue.
    We are happy to offer a return shipping label which has been sent via the customer email. 


    We understand how disappointing this experience has been, and we truly value the customers feedback.

    Thank you,

     Dispute Specialist

    www.ereplacementparts.com
    **************

    Customer Answer

    Date: 07/10/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *****

  • Initial Complaint

    Date:05/17/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********************* IS A SCAMMER. I wish I had read any of the the MANY complaints on BBB’s website which describes that same scam eReplacementParts scam did from them & took those victims’ money. On 5/1/25 I ordered a part for my fishing reel as this company ********************* advertised having it, therefore I paid that to send me 1 of that part. I never received the spool, then I eventually instead received an email from that company stating basically: “we don’t have it, it’s on backorder.” This company took my money insteadof telling me they don’t have the product & that I won’t receive the product, despite they had advertised having it when I placed my order. Then therefore I looked on Better Business Bureau (BBB)’s website & I read MANY other people described the same scam: MANY victims were duped into giving money to this same scammer, the scammer took their money, then the only thing those victims eventually received was the same canned fake/false excuse email I had received from this scammer.

    Business Response

    Date: 05/18/2025

    We apologize for any confusion regarding your recent order. The original order confirmation, along with the current status listed on our website, indicates that the Spool Assembly 10FDV is currently on factory backorder.
    As a result, your order has been cancelled and a full refund has been processed. We’re truly sorry for the inconvenience this may have caused and appreciate your understanding.
    If you have any questions or need further assistance, please don’t hesitate to reach out.

    Thank you,
    Dispute Specialist
    *************************
    **************

    Customer Answer

    Date: 05/18/2025



    Complaint: ********



    I am rejecting this response because:

    ********************* scammed me, similar to how that same ********************* scammed many other people which had reported that scammer on BBB etc.  ********************* therefore should be punished for having scammed people, & I don't see any indication that ********************* has been punished for scamming.  Plus I have not yet received refund of all the money I had paid fo *********************  An email from ********************* stating will do anything, means nothing.



    Sincerely,



    ***

    Business Response

    Date: 05/19/2025

    We apologize for any inconvenience this may have caused. As previously communicated, we understand that the availability status of the item may have been overlooked, despite it being clearly noted in both the order confirmation and on our website. As requested, your order has been cancelled, and a full refund has been processed

    If you have any questions or concerns, do not hesitate to write back or give us a call at the number below.

    Thank you,
    Dispute Specialist
    *************************
    **************

    Business Response

    Date: 05/19/2025

    Just to clarify, the order has been cancelled and a refund has been issued. Please let us know if there's anything specific you'd like further clarification on—we’re happy to help.


    If you have any questions or concerns, do not hesitate to write back or give us a call at the number below.

    Thank you,
    Dispute Specialist
    *************************
    **************

    Customer Answer

    Date: 05/23/2025



    Complaint: ********



    I reject this response.



    Sincerely,



    *** *

    Customer Answer

    Date: 05/27/2025

    I already explained it.

    Business Response

    Date: 05/28/2025

    Dear ***,

    We wanted to inform you that one or more items in your recent order #******** with eReplacementParts
    are currently facing delays. The status of the parts in your order is as follows:

    Backordered Items

    Item
    Qty

    Spool Assembly
    Part #* *****

    1

    We apologize that your order has not shipped within the timeframe we anticipated.

    We are experiencing higher-than-normal wait times and are working to get your
    parts received in our warehouse and shipped to you as soon as possible.

    We will update you again as soon as your order has shipped.

    In the meantime, you can check the status of your order, or make any changes or cancellations
    by visiting our self-service page.

    Thank you for shopping with eReplacementParts.

    Best regards,
    eReplacementParts Customer Care

    Customer Answer

    Date: 05/28/2025



    Complaint: ********



    I am rejecting this response because:

    The scam needs to be posted on BBB website to warn potential other victims who might otherwise fall for the same scam I fell for.  This report needs to be posted on BBB's website.



    Sincerely,



    *** *

  • Initial Complaint

    Date:02/03/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have the parts, then they don’t have the parts, then tell you it’s now on back order!!! And in my case, 8 months later I received the part only to find out I had to order 4 screws that are sold separately. I ordered them 01/10/2025! Order still processing!!! ????????????????????? I will only order from them if it’s the last resort!!!

    Now I’m seeing this is exactly what they do their customers!!! I’m filling this to make others aware!!!

    Business Response

    Date: 02/03/2025

    We do apologize for your wait on this backordered item. Please know we are truly at the mercy of the
    manufacturers. I do
    sincerely apologize for the inconvenience. You may feel free to cancel at
    anytime, but I can also keep the order open should you rather want to wait. Thank you for your patience with this matter and please know
    we do appreciate your business.

    If you have any questions or concerns, do not hesitate to write back or give us a call at the number below.

    Thank you,
    Dispute Specialist
    www.ereplacementparts.com
    ###-###-####

  • Initial Complaint

    Date:11/23/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last December (2023) an order was placed in my name with *****************. It was for a coffee filter basket -- I wouldn't have ordered this as I'd bought a new coffee maker two months before. I was notified a week ago that my (11 month old) order was being shipped! I have tried numerous times to stop that action to no avail. When the package was delivered yesterday I refused it... but it was redelivered today.eReplacements will not accept a return for this item. So I'm $15 dollars poorer for something I did not order.

    Business Response

    Date: 11/25/2024

    Were truly sorry for the delay of this backordered item.While we see no attempts to cancel this order and do apologize that the order was shipped and not needed. A full refund has *** issued.

    If you have any questions or concerns, do not hesitate to write back or give us a call at the number below.

    Thank you,
    Dispute Specialist
    www.ereplacementparts.com
    **************

    Customer Answer

    Date: 11/25/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *****

  • Initial Complaint

    Date:11/16/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a part from Ereplacementparts September ******, I havent received it nor can I reach anyone by phone due to no agent available, I havent received any information or tracking number, according to my bank account statement the money has been taken. I just want to know whats going on.

    Business Response

    Date: 11/18/2024

    We are very sorry that your order has not shipped within the time frame we anticipated. We are currently experiencing higher-than-normal wait times and are working to get your parts received in our warehouse and shipped out to you as soon as possible. If you wish to cancel your backorder and be refunded, please the website self service options. We will update you again as soon as your order has shipped.

    If you have any questions or concerns, do not hesitate to write back or give us a call at the number below.

    Thank you,
    Dispute Specialist
    www.ereplacementparts.com
    **************

     

  • Initial Complaint

    Date:10/10/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A couple of months ago I called ******************** for a cieling vent motor. they sent me a motor not even close to what i asked for. I called for a replacement. They sent me a postal paper which was fake according to the ************ i called them again and was told another postal paper was on its way . Ive recieved nothing. I checked on line and found out there were many complaints against them. Im looking for a full refund of $79.00. thanks ** ****** 11 Duxbury Ln Barnegat N.J. ***** ************

    Business Response

    Date: 10/11/2024

    We are very
    sorry that the part you ordered did not fit and the issues you are experiencing
    with the return processes. We have resent a new label to your email address. This
    label for is the RMA: 25-66611 with the FedEx 280524015810. A full refund will
    be issued once received. Sorry for the inconvenience.

    If you have
    any questions or concerns, do not hesitate to write back or give us a call at
    the number below.

    Thank you,
    Dispute
    Specialist
    www.ereplacementparts.com
    1-877-346-4815

  • Initial Complaint

    Date:09/25/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 8/21/24 ordered replacement parts for a Weber Grill. They did not fit correctly, so I initiated a return. The link to get my prepaid shipping label did not work, so I called the company and they stated they would send me a new one, but it might take a few hours for it to arrive in my email. It never came. I tried emailing, no response, I called again on 9/23/24 asking for the return label, they said it would be in my email within 2 hours. Never came. Called on 9/24/24, and was told it could take 24 hrs. Its been plenty of time. I just want to return this part (not on MY dime) so that I might hopefully get a refund!!!

    Business Response

    Date: 09/26/2024

    We are sorry for the delay in responding, to hear that the wrong part was shipped to you and of the issues you experienced with our online self service option and the return label link. We are experiencing higher
    than usual e-mail volumes and are working to respond to all of our inquiries as
    quickly as possible! We have reported the issue to be looked into. We have also resent a new return label to your email address. You will not be charged a label fee. We have also refunded the shipping cost and once the part has been returned a full refund will be issued. Thank you for your patience with this matter and please know we do
    appreciate your business.


    Customer Answer

    Date: 09/26/2024

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 22338453, and find that this resolution is satisfactory to me.




    Sincerely,



    Kendra Bottini

    Customer Answer

    Date: 10/21/2024

    Hello,

    I was wondering if it was possible to re-open a complaint.  #22338453 was resolved, but the company has not followed through now with the claim to issue the full refund.  The product arrived on 10/7/24 to them ****** tracking number 279940839525) and I have yet to receive my full refund.  I have tried contacting the company unsuccessfully.  

    Thanks,
    ****** *******

    Business Response

    Date: 10/21/2024

    Returns are tipically processed within 7-10 business days once received. We are showing that this return was just processed today and a full refund has been issued. Thank you for your patience with this matter and please know we do appreciate your business.

    Thank you,
    Dispute Specialist
    www.ereplacementparts.com
    **************

    Customer Answer

    Date: 10/23/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *******

  • Initial Complaint

    Date:08/16/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 9th I ordered mower parts.5 weeks later I attempted to email them for an update on why my parts hadnt been shipped. No parts have ever been received . I couldnt get email to go through. The money has cleared my credit card.I just request a full refund of *****

    Business Response

    Date: 08/19/2024

    Were truly sorry for the delay of this backordered item and any issues you has with contacting us from our website. We will be looking into this. 

    As requested this order has been cancelled and a full refund has been issued. 

    I do apologize for the inconvenience. 

    If you have any questions or concerns, do not hesitate to write back or give us a call at the number below.

    Thank you, 
    Dispute Specialist
    www.ereplacementparts.com
    **************

  • Initial Complaint

    Date:08/16/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order online and never received it. Tried to click on check order status in order email and it does not work. tried to click on give feedback in order email and it does not link to anything. This is a scam website!

    Business Response

    Date: 08/19/2024

    Were truly sorry for the delay of this backordered item and any issue you are experiencing with our website. 

    We have confirmed that the order confirmation page is working as intended. When entering your order number and email address this will give the status of your order and the ability to cancel the order. This also allows access to our Frequently Asked Questions and a direct link to email us. Your order has been cancelled and a full refund has been issued. 

    I do apologize for the inconvenience. 

    If you have any questions or concerns, do not hesitate to write back or give us a call at the number below.

    Thank you,
    Dispute Specialist
    www.ereplacementparts.com
    **************

  • Initial Complaint

    Date:05/01/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a deflector shield for my mower. order number ********. I decided I did not not need the shield and I have been trying to return it. I never opened the box. The return policy says customers could return for any reason; so I tried to initiate the online return and receive a RMA number and label. The site stated an error occurred and did not give me a number. The instructions were to call customer **********************. I have called 4 times to get a simple RMA number and label to return the product. I get the worst run around you can imagine with every call only stating we will email. I asked to stay on the phone to see if I received the email and never did. This is the worst customer ********************** for something so simple. I resulted to pleading with the rep to just simply let me know if the company is fraudulent to stop wasting my time. I'm simply trying to return a unused product I no longer need.

    Business Response

    Date: 05/02/2024

    We apologize your request was not completed. A ***** prepaid label has been provided and a full refund has been issued.

    If you have any questions or concerns, do not hesitate to write back or give us a call at the number below.

    Thank you,
    Dispute Specialist
    www.ereplacementparts.com
    **************

     

    Customer Answer

    Date: 05/02/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

eReplacementparts.com, LLC is NOT a BBB Accredited Business.

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