Reviews

Review Details

• Review fromBrandy N

  Date: 06/29/2024

  1 star

  Brandy N

  Date: 06/29/2024

  I have been using screen protectors for probably 15 years. I spent $80 at the ******* store with the guarantee of unlimited lifetime warranty on screen protectors. This is a lie. You have to pay $10 to $15 per screen protector for "shipping" (they're $12 for 2 on Amazon) and they're always out of stock when you need a replacement. I have had nothing but issues with these screen protectors. I should have left Zagg alone and went with the products on Amazon that I have always used because the other day, with a Zagg screen protector, barely dropping my phone a whole foot from the counter top, and for the first time with a screen protector, my screen shattered. I will never return to Zagg. Ever. They refused to fix my product as well.

  ZAGG, Inc.

  Date: 07/01/2024

  We are so sorry to hear your phone screen became damaged when you dropped your phone a foot away from your countertop. We apologize for any confusion on your expectation of the InvisibleShield, and we understand how frustrating this must be for you; however, this is not something that ZAGG states the InvisibleShield will protect against. ZAGGs InvisibleShield is an exceptionally clear and virtually indestructible film that will protect your device from scratches and everyday wear and tear. It is never ZAGGs intentions to mislead any of our customers. As far as our liability is concerned, it is for the InvisibleShield only. This is publicly stated online in our FAQ section of our website. We are very sorry for any frustration you may have experienced. As for the Limited Lifetime warranty, the replacement invisibleSHIELD is in fact free, and as many times as you should need it for the lifetime of your device. As stated on the website we ask our customers to provide a credit or debit card and cover the small shipping and handling fee of the replacement (which is $9.99 + tax if applicable in the ********). This includes a completely new shield, installation tools and appropriate packaging to make sure your product arrives safely and in perfect condition, as well as handling to process your order. We provide thousands of customers with replacement *********************** each month and find this process to work very well and to the satisfaction of our customers. If you would like, we would be happy to provide you with a free InvisibleShield once your screen is repaired if you would like. We will leave notes on your ZAGG account to reflect this offer should you like to reach out. Again, we are very sorry for any frustration you may have experienced and misunderstanding.

• Review fromElizabeth D

  Date: 06/20/2024

  1 star

  Elizabeth D

  Date: 06/20/2024

  Unfortunately I did not realize that the Lifetime Guarantee included spending 9.99 to receive a replacement for a product. I purchased the screen protector for a ******* Galaxy Watch 6 (43 mm). It did not hold up longer that a couple of months. I needed to pay 9.99 to replace a ***** product that is inferior to others I have used in the past. WIll never purchase Zagg again based on this product and the one that I purchased for my ******* S24 Ultra phone as that protector is also showing defects. Poor quality in my experience and misleading advertising. In addition, I went to the local Zagg kiosk at a nearby mall. No one at the kiosk. But keys to locked products in open sight; tip dish with bills on the counter; personal backpack on chair;door to kiosk wide open; paperwork out. No personnel in sight for a good 10 minutes. A man appeared on his phone and continued speaking on his cell phone without even acknowledging my presence. It turned out it was the employee who has disappeared on a break leaving everything unattended. He did not have the product in stock but even there it would have cost me ***** to replace it had it even been in stock. ****** learned on my part.

  ZAGG, Inc.

  Date: 06/21/2024

  Thank you for taking the time to contact ZAGG. We are very sorry to hear that you are disappointed with our advertising of the Lifetime Guarantee for your Galaxy Watch 6 (43 mm). Customer satisfaction is very important to ZAGG, and we are happy to explain the Lifetime Guarantee process. Regarding the kiosk you went to, we are very sorry to hear how unprofessional the attendant was and the condition they left the kiosk in. Kisoks are independently owned and operated, but we would agree, it is certainly alarming to us to hear this. We would suggest reaching out to the store manager and letting them know about your experience. The replacement invisibleSHIELD is in fact free, and as many times as you should need it for the lifetime of your device. As stated on the website and our packaging, we ask our customers to provide a credit or debit card and cover the small shipping and handling fee of the replacement (which is $9.99 +tax if applicable, in the ********). This includes a completely new shield, installation tools and appropriate packaging to make sure your product arrives safely and in perfect condition, as well as handling to process your order. We apologize if this process is confusing and frustrating, as ZAGG does not intend to mislead our customers in any way through our advertising. We provide thousands of customers with replacement *********************** each month and find this process to work very well and to the satisfaction of our customers. There will be a note on your ********************** account for one free warranty should you choose to place a warranty order with us. Please reach out to our Care Team for assistance. You can reach us at this contact number **************.

• Review fromDana T

  Date: 06/19/2024

  1 star

  Dana T

  Date: 06/19/2024

  I've had several phones and always used BodyGuardz. I have only had to replace one phone screen protector ever (since my first smart phone in 2009-ish). Fast-forward to the ****** Pixel 8 purchase I made in February 2024 and the ZAGG protector that came with it. The protector broke within one week - on the edge near the volume buttons - and spider cracked across the screen from there. I didn't drop it. Just broke. Replaced it. Same exact break one week later. Replaced it. Same. Replaced it with the upgrade. Same breakage at the same point. I'm now four months into owning my phone. I have not dropped my phone once. The screen protector keeps breaking in the same place. So, there's something wrong, yeah? I wrote to ZAGG customer service and, wow, the only thing worse than their product is their service. I was polite and explained the situation. I even explained that I don't normally contact customer service, but this seems to be an ongoing problem. The response was super snarky and didn't at all address the issue. When pressed, the agent sent back a copy and pasted list of steps in a condescending manner. Oh, and he introduced himself as "***** and signed the emails "******."Avoid ZAGG at all costs. Tell your friends.

  ZAGG, Inc.

  Date: 06/20/2024

  Thank you for reaching out to ZAGG about your experience with one of our Care agents and your concerns about the InvisibleShield cracking in the same spot. We can see you have a ****** Pixel 8, which is a very popular product for us, and we assure you that we have not received any complaints that mirror your concerns. We would receive a lot of contacts if the product was defective and that is just not the case. Your concern is the only one that has come in, regarding both the Glass Elite and Glass XTR3. It is unclear why this is happening only to you, but we can see the agent, ****** who replied to you, not sure why he called himself *****, provided you with some tips on what to watch for that could contribute to your situation. We have refunded the two previous shipping and handling fees you paid for and once your current order ships, we can refund that one. Just know we will not be able to waive any future shipping and handling fees, as this is not a faulty product. We want you to know that yes, the InvisibleShield is always free with our warranties but the fee that is paid by the consumer covers the following: installation tools, and appropriate packaging to make sure your product arrives safely and in perfect condition, as well as handling to process your order for the free new shield. We hope our actions and response helps you understand we do appreciate your business and yes it can be frustrating if your InvisibleShield cracks frequently, but we know the InvisibleShield is taking the brunt of what is causing the breakage and not your Pixel 8 screen, so the InvisibleShield is doing exactly what we want it to do.

• Review fromBilly R

  Date: 06/11/2024

  3 stars

  Billy R

  Date: 06/11/2024

  I bought a clear zagg case for my s23 ultra. The case is nice and made good but my big disappointment is that there is really no bumper protection for the screen. You can't even slide a credit card under it but you can a post card. I highly recommend that you don't purchase this case unless you don't really care about the screen protection. The case is a gear 4 santa **** case. Go for an otterbox or something for the money.

  ZAGG, Inc.

  Date: 06/12/2024

  Thank you for your feedback regarding the Santa **** case for your ******* Galaxy S23 Ultra. We always appreciate customer feedback whether the feedback is good or bad. We are always looking for ways that we can improve our products to meet the needs of our customers. Your feedback will be passed along to our product team. If you are looking for screen protection for your ******* Galaxy S23 Ultra, you can check out the coverage we provide: **************************************************************************************** Fusion Curve XTR2 Eco Fusion Curve Liquid Defense+ with ZAGG Screen Repair Guarantee Thank you again for taking the time to reach out to us.

• Review fromNicola G

  Date: 06/10/2024

  1 star

  Nicola G

  Date: 06/10/2024

  I have yet to experience the worst customer service ever .. not only was she annoying and not efficent but the worst attitude .. ************ should look at there product and start shipping quality not damaged goods ..

  ZAGG, Inc.

  Date: 06/12/2024

  Thank you for reaching out to ZAGG about your customer care experience. We are terribly sorry to hear how badly your interaction went with one of our agents. It sounds as if we failed miserably in providing the world-class customer service we strive for. Your concerns have been passed along to the agent's supervisor as we truly want to correct and educate our agent in providing the world-class customer service, we expect from all our agents. As for your InvisibleShield arriving damaged, we assure you the product we sent was not damaged when it was sent out. Please understand once a package has left our fulfillment center, we no longer have any control of how it is handled and processed by the shipper. Sadly, sometimes some of our customers receive a damaged product. The agent you worked with did follow our procedures and placed a free re-fulfillment order for you based on the photos you provided. Again, we are very sorry if we caused you undue frustration, and we thank you for reaching out and telling us so we can make sure no one else has to have the experience you had.

• Review fromShawn W

  Date: 05/29/2024

  1 star

  Shawn W

  Date: 05/29/2024

  Zagg is 100% a scan bait company! Warranty item is available for sale but not for warranty replacement. Buyer beware!

  ZAGG, Inc.

  Date: 05/30/2024

  Thank you for reaching out to ZAGG. We can certainly understand your frustration and confusion, as you pointed out we are still offering the Glass XTR3 for new orders, but you cannot place an order for a warranty for the same device. We promise you this is not a scam. As with any company we always plan our best to have all our products available all the time, for both warranties and new orders, but we are at the mercy of outside sources that can interrupt the best made plans. The lack of availability you are seeing in ordering a warranty is our warranty items come to us with different packaging than new orders, which is why you can still see the Glass XTR3 for sale on ZAGG.com, but not for sale when you try to place a warranty. We have confirmation that the warranty product you are looking for should be available sometime next week, June 3rd through June 7th. Please feel free to contact us by phone ************** or ************************************************** for email or chat should you need further assistance.

• Review fromMatthew A

  Date: 05/19/2024

  5 stars

  Matthew A

  Date: 05/19/2024

  Zagg is the best and only company I will order from. The customer service is amazing and the product is already available and shipped in the time that's shown on the website

  ZAGG, Inc.

  Date: 05/20/2024

  Thank you for contacting the BBB and for providing positive feedback about your order and contacting ZAGG. We always strive to provide the best customer service and we are very glad you reached out to us and allowed us to assist you with all your concerns.

• Review fromapril t

  Date: 05/17/2024

  1 star

  april t

  Date: 05/17/2024

  garbage company. states warranty us guaranteed for life. well that fantastic until you need, then ten dollars shipping, then five dollars for "warehouse fees"? wth""?good luck speaking to a live customer service agent, upon selection connected immediately to vm stating agents are in "training" wth?buyer beware.

  ZAGG, Inc.

  Date: 05/20/2024

  Thank you for taking the time to contact ZAGG. We are very sorry to hear you are disappointed with our advertising for the Lifetime Guarantee and have not been able to get in touch with our Care Team. Customer satisfaction is very important to ZAGG, and we would be happy to explain the Lifetime Guarantee process. The replacement invisibleSHIELD is in fact free, and as many times as you should need it for the lifetime of your device. As stated on the website and on our packaging, we ask our customers to provide a credit or debit card and cover the small shipping and handling fee of the replacement (which is $9.99 in the lower US). This includes a completely new shield, installation tools and appropriate packaging to make sure your product arrives safely and in perfect condition, as well as handling to process your order. We apologize if this process is confusing and frustrating, as ZAGG does not intend to mislead our customers in any way through our advertising. We provide thousands of customers with replacement *********************** each month and find this process to work very well and to the satisfaction of our customers. Since no information was provided on how we can contact you, and we are not able to locate any ZAGG account with your name or email address, you can reach us directly by email or live chat, and of course by phone, **************, ************************************************** should you wish us to help you with a warranty order.

• Review fromLydia S

  Date: 05/14/2024

  1 star

  Lydia S

  Date: 05/14/2024

  Hello: My family is a big ZAGG customer. Anytime we get a new Iphone, we get a ZAGG screen protector. I purchased 4 of these and need to replace 3 of them. Online will not allow me to purchase 3 at a time which caused my shipping fee to be $30 instead of $10. It is the SAME protector so it will not be coming from multiple warehouses. Seems very illegal and poor customer satisfaction if I have to pay per screen.

  ZAGG, Inc.

  Date: 05/16/2024

  Thank you for contacting us about your concerns over the shipping and handling fees when multiple warranties are needed at the same time. We can see you have been with ZAGG for a long time, and we do appreciate our repeat customers. We have explained the Limited Lifetime Warranty fee multiple times when you have reached out asking us to waive these fees, and why each warranty is shipped separately. As stated on ZAGG.com we ask our customers to provide a credit or debit card to cover the small shipping and handling fee of the replacement (which is $9.99 in the lower US, plus any tax). This includes a completely new shield, installation tools and appropriate packaging to make sure your product arrives safely and in perfect condition, as well as handling to process your order. We provide thousands of customers with replacement *********************** each month and find this process to work very well and to the satisfaction of our customers. We have assisted you several times with discounted fees, and as explained we can no longer do that. We are always happy to work with our customers, but we cannot continue to waive fees for one customer, while everyone else who needs multiple warranties at the same time is expected to pay the fees. Your feedback is important and valued about how you feel when multiple warranties are needed at the same time. We will certainly pass along your feedback. Please understand that our agents are only following ZAGG policies when they tell you they can no longer waive or discount any fees, and they will continue to provide the excellent customer service our customers have come to expect, no matter the situation. Please see our posted Limited Lifetime Warranty policy on ZAGG.com: ********************************************************* Limited Lifetime Warranty For device-specific products covered by a limited lifetime warranty, ZAGG warrants the product against wear and damage during the lifetime of the device for which the product was purchased. For products that are not device specific, ********************** warrants the product against wear and damage for as long as the Purchaser owns the product. To make a warranty claim for products other than InvisibleShield, Purchaser must register the product at ZAGG.com, provide a valid credit card and return the damaged product. To make a warranty claim for InvisibleShield products, Purchaser must register the product at Zagg.com, provide a valid credit card, and may be required return the damaged product. Limit of 1 product item per warranty order. You may also take your product to any supporting franchise location for a warranty replacement. Please be advised product inventory is limited to popular products and that a replacement or installation fee may apply. ZAGG, at its option, will either (1) replace the product, or (2) exchange the product with a product of equal value. At ZAGGs discretion, ZAGG may replace the product with a refurbished product. A replacement product assumes the remaining warranty of the original product or ninety (90) days from the date of replacement, whichever is greater. If Purchaser is in the ************* and ZAGG requires return of the original product, ZAGG shall pay the shipping costs to ship the original product back to ZAGG. If Purchaser is not in the *************, Purchaser shall pay the shipping costs to ship the original product back to ZAGG. Purchaser shall pay the shipping costs for the replacement product. In the event that return of the defective product is required, failure to return the original product within sixty (60) days will result in the Purchasers credit card being charged the full retail price of the replacement produc

• Review fromPaige C

  Date: 05/10/2024

  1 star

  Paige C

  Date: 05/10/2024

  Ive been using Zagg for 4 years all I have to offer is trust in some of their products. Specifically screen protectors. I love the variety of phone cases Zagg offers within the company, but they dont do what they are designed and advertised to do so. Within the years of my use of Zaggs phone cases I have had 2 phones absolutely shatter while using these cases. They advertise for 16 drop protection but it cant withstand 3. This is utmostly frustrating because the $60 case cant withstand commons drops of the phone. Although my loyal experience to this company I would not recommend it to someone who is looking to protect their phone (unless its a screen protector).

  ZAGG, Inc.

  Date: 05/13/2024

  Thank you for being a loyal InvisibleShield ZAGG customer and we are sorry you have not been satisfied with our cases. We can understand how you must feel. We are unable to locate any account with us, and you do not mention what cases you have purchased through your local reseller. We do have a warranty policy and within it, we state that we can't provide any discount or refund on your device repair itself. The ZAGG warranty only extends to our own product. We don't guarantee that using our products will mean your device will never sustain breakage or damage. Our products offer great protection and shock absorbance but are still not guaranteed to cover every situation. We cannot test for every circumstance, and we cannot verify that our product was in use when a device breaks, so we're unable to cover your device itself. We are sincerely sorry, and we do appreciate your feedback, even if it is negative because we can always work on ways to improve. If you would like to email us rather than call us, please follow up regarding your concerns and we would be happy to see what we can do regarding a replacement case. You should refer to this BBB review so our Care Team will know you have previously reached out to us.**************************************************