Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 30, 2023
  1. On November 30, 2023, I purchased a 2021 Jeep Compass Trailhawk 4x4 (VIN: *****************) from Tim Dahle Nissan Bountiful. At the time of purchase, the dealership failed to disclose material repairs and damage to the vehicle.
  2. I subsequently obtained the vehicle’s service history, which revealed that on April 26, 2022, significant repairs were performed on the vehicle, including:
  • Control arm replacement,
  • Steering gear replacement, and
  • Four-wheel alignment.
  3. These repairs, as confirmed by the repair shop in a recorded statement, were caused by a prior accident—not normal wear and tear as claimed by Tim Dahle Nissan Bountiful.
  4. I contacted the dealership to address this issue. During a recorded phone call, an individual identifying as the sales manager denied the vehicle had been in an accident and falsely asserted that the repairs were routine.
  5. Following this call, I contacted the repair shop that performed the work. The repair shop provided a recorded statement confirming that the repairs were necessitated by damage caused by a prior wreck, further contradicting the dealership’s representations.
  6. In addition to failing to disclose this material information at the time of sale, the dealership has:
  • Refused to provide contact information for their legal department, hindering my ability to serve legal notice or escalate the this through their company
  7. The dealership’s actions violate consumer protection laws, specifically Utah Code § 41-3-701(1)(b), Utah Code § 41-3-210, and Utah Administrative Code R877-23V, which require the disclosure of material defects that affect the vehicle’s safety, use, or value.
  8. I have requested an amicable resolution, including a partial refund and a waiver of extended warranty deductibles, to address the harm caused. The dealership has not responded appropriately or provided a path forward

• Initial Complaint

  Date:12/06/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought two used vehicles from this dealer back in August. The first was fine, and the other sounded a bit off while running. I told them I’d buy it on the contingency that they would fix it. Them and their finance guy Charles said that they would add the fix into the agreement which they never provided me a copy of in the end. Since I’ve had the cars I’ve went in multiple times. 1 to pick up the first car, 2 to get the other, and 3 to get my plates. Each time I’ve asked what’s gonna happen with the part they’re gonna get and each time it’s we’re working on it. I’ve texted and called as well and now they’re just dodging us. They made it seem like it was going to be a simple fix but now it’s been months and no one is answering us anymore. If they don’t keep their end of the bargain they HAVE to take the car back and pay us back for it.

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my issue started when I took my truck in to Tim Dahle Nissan following 4 times my truck needed to be jumpstarted. the first time it wouldn't start was June 7th 2024 then again August 31st and then again September 22nd and lastly September 29th
  after this I made an appointment to drop off my vehicle for service to help diagnose the issues on October 2nd
  the vehicle was dropped off and I was told I would be contacted with a result later that evening.
  I did not get a return call. the service manager Kyler l**** is over seeing my service and is the person in charge of my service as well as who I have been speaking to. I called back on October 4th to see what was happening because I have not heard back. Kyler spoke to me letting me know that he was baffled and was contacting the Nissan manufacturer directly to try to figure out what might be going on. I received no communication from him after this until my husband made a call on the 8th of October. after speaking to my husband Kyler called me on the 8th to tell me they found a hole drilled in to my gas tank. that he felt this accused on the June 7th when my truck first had a problem. that he was certain that's what caused the truck to not start. he asked me if I noticed issues with gas usage. I told him no. he got off the phone and I have not heard from him since. he sent me an email bill of service which included a new battery and a new gas tank. which I absolutely couldn't afford. on top off I believe the the hole was drilled into my tank while it was on the dealerships lot. Kyler is not returning my calls and the truck is still on the lot. also my husband went to the dealership on the 18th to try to get resolution but Kyler was not there and they would not discuss the situation with out him. he was on a elk hunt. so my husband took a look at the truck and saw that the gas tank was indeed drilled in to and that the hole was quite large. no one returns call and they still have my truck its been a month with no resolve

• Initial Complaint

  Date:09/26/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’m needing some help with my car I purchased it from Tim dahle Nissan in Murray have had issues with it ever sense I’ve had it , I’ve had it in the dealership several times for loosing power and making weird engine sounds on aug 21 while driving to work it lost power and wouldn’t go over 20 miles had the dealership come get it they ran test on it they stated that it was giving a code for something for a hybrid which my car isn’t and due to it being a Kia I would have to have Kia look at it , long story short I had an appointment for last wens the 18 Tim dahle had it towed without giving them any info so I decided to call Kia to see what was going on come to find out they didn’t even know that the vehicle was mine which was weird because I have talked with both Tim dahle and Kia several times I even have a tex from Kia confirming my appointment on the 18th for the issue I have been without my car sense the 21 of aug I also have a extended warranty on my vehicle and the Kia service department told me sense they didn’t know who’s vehicle it was that I would have to wait honestly how do I resolve this issue when I’m the one doing all the communication? Someome help me please .

• Initial Complaint

  Date:08/28/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  El 18 de julio compré un auto tesla usado al contado. Me dieron un precio, y cuando dije que lo voy a pagar directamente y no a crédito con ellos, subieron el precio. Me dijeron que me darían un cargador incluido en la compra. Al final, no me dieron el cargador. Me hicieron comprarlo en línea en tesla, y dijeron que me dan un reembolso de 100 dólares. Hasta hoy no me dan el reembolso. Llamo y me dicen que todavía no está listo el cheque. Ya ha pasado más de un mes y aun no recibo las placas del auto. Fui al DMV y me dijeron que el dealer no ha enviado los documentos. Además, cuando hize una parte del pago con mi tarjeta de credito, ellos me pusieron un fee adicional por usar mi credit card. Quiero mi reembolso y las placas de mi auto.

• Initial Complaint

  Date:06/12/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This will not accept my text as it’s to long.
  
  In summary: A none speaking English member was sold a Nissan rogue 2017 and we have owned it for 3 months only. The salesperson added over $5000 additional on warranty for both exterior and interior, powertrain etc. He advised this was recommended as we advised him we would drive Uber or Lyft part time as I am older and don’t speak English. After owning the car for 3 months we started to experience technical issues with the acceleration. We called and were advised not to worry bring it in and we will review and fix it. We dropped the car of on 5/28. After calling daily for two weeks and speaking to multiple people including a manager. We were told the insurance can take some time and no timelines and that we just needed to wait. I asked for a manger and they advised on 6/10 he knows it’s covered and he will order a part and have it fixed by Friday 6/14. I then got a call on 6/11 and they said they won’t cover it because we drive Uber or Lyft. He told me we can speak with sales but service can’t do anything. They scammed us and nobody is helping or following up and everyone’s message is different. We still don’t have a call back or resolution and no car. Shame on you Nissan Murray and the horrible customer service and lies. I wrote Stan the manager with no response as of yesterday 6/11. The sales people lied to us that sold us the car and all the additions they added. Requesting that this be resolved. We should not be treated this way after o my owning the car 3 months.

• Initial Complaint

  Date:06/05/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle at Tim Dahle Nissian in 2022. In my contract it said I’d be getting a 3 year service with RecovR for 3 years which is a tracking system. I had to pay $1499 plus interest on the car loan for it. In my contract the dealer wrote my correct email for it, however he sent the actual service so a completely wrong email so I still haven’t received the service. I was able to access the account in February of 2024 but it turned out the tracker Nissan put in my car which should’ve been inspected never worked to begin with. So even though I eventually was able to create an account I still can’t use the service. In February 2024 I reached out to the dealer for some type of resolution since I never got the service due to their negligence. They responded by saying someone would get back to me. I reach out to them almost every month for an update and they continue to say someone will reach out shortly. It is now June of 2024 so I think they will just ignore the problem indefinitely.

• Initial Complaint

  Date:05/17/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I went to Tim Dahle Nissan of Murray with a car in mind to purchase. We found a 2019 Q50S with roughly 43k miles. It was right in the price range that we wanted to spend and we had a car that was paid off. We figured this is the perfect upgrade for us. We went into the sales department and spoke with a gentleman that ran all the numbers for us and it sounded good. We traded in our Rogue that was paid off and had low mileage, they gave us $13k for it, so we put down $10k and they cut us a check for $3k. They had told us they were unable to roll in the full $13k from our trade in because of taxes. Next we moved on to the finance department where we had to deal with a man who wouldn’t take no for an answer. We were told that we would need to purchase the extended warranty (bumper to bumper also known as “the wrap”) and that there was no way around it. This man also didn’t show us any of the cost breakdown after we asked repeatedly to see what it was we were paying for. The finance guy, who has since been fired, tried using an intimidation tactic to coax us into the warranties after being told 3+ times that we did not want the extras. He tried to begin telling us that if anything were to happen to the car only a certified Infiniti mechanic could work on the vehicle. Long story short we ended up getting charged a lot more than we were told from the start. Fast forward almost a year, my wife and I have been calling and leaving voicemails for the cancellations team as well as the finance department so we can get refunded money we didn’t ask to spend. After this horrible and disappointing experience with Tim Dahle, we have made sure to warn and steer all people that we know away from these dealerships, based off the scumbags that run it. I will never use any Tim Dahle dealership to purchase anything ever again.

• Initial Complaint

  Date:05/15/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 20th day of purchase I bought a car from Tim Dahle auto shop in Murray, I spent 1500 dollars on a down payment. I was promised a car to own and a first car payment after 45 days of possession. The nature of the dispute is that the car was sent to collections and repossessed before the 45 day period. My police report case number is: **********

• Initial Complaint

  Date:04/24/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/20/23, I visited Tin Dahle dealership to purchase a 2020 NISSAN ROGUE for the agreed amount of $25,986 the purchase was finalized and I went home with my new car. However, nine months later, when decided to check on the progress of my payments, that is when I realized that the purchase price was not the agreed price of $25,986 but in fact, the dealership paperwork shows it was bumped up in price for the amount of $36,675.80 which I never agreed to it shows the price was manipulated by $10,689.80 without any prior notification or explanation. The dealership just had me sign on a tablet without showing me the actual paperwork. They sent me home with the USB. I went in person as well as contacted the dealership by email to try to resolve this issue. I would like them to honor the original sales price original sale price $25,986 that was agreed on. They have made no attempts in person or by email to try to resolve this issue. The only explanation I got from them in person was that they needed to manipulate the price so the bank can approve the loan. Which I would have never agreed to had I known.