Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/03/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in on February 29th solely to get information on if I had purchased GAP insurance on a recently stolen vehicle. I was told that no I did not have GAP but they would help me out in getting a new car. Before I knew it I was being pushed into buying something. I tried to say no and he kept pushing and pushing. I was obviously upset and vulnerable due to my situation and I feel that was taken advantage of. I was lied to. I asked about percentage rates and monthly cost. I was told 8 or 9 percent and a $515/month car payment. After everything was said and done I was told my payment would be $540/month with a more than 11 percent interest rate! I can not afford that and was the reason I wanted to ensure it was under that amount. I was also told it was 30mpg and drives well in snow. Another lie. It gets way less than 30mpg and the first day driving it I got stuck in the snow and had to be pushed out. I called to see about returning or trading and was told it was a done deal and they wouldn't do anything. I proceeded to ask him to make an exception due to the circumstances and he said "no, do not call me again" and hung up on me. I have not been able to get in contact with him again. He was rude and not at all understanding. His name is James Kearns and is a financial manager at the Murray location. I want someone to contact me to fix this. I either want to return the vehicle or at least trade it in for something that is more suitable to my needs. I feel I got screwed over and I know he knows that and is just trying to make me go away. The vehicle also needed an alignment which I was told I'd be contacted to schedule. No one has called me. I'm at a loss and need something to be done.

• Initial Complaint

  Date:02/22/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My partner and i have suffered greatly by this company and their upper management and they will not take responsibility and lies made to us and our 2 vehicles. Plus, the true value for them and that one should have been listed as a salvaged title. That vehicle alone has severe under carriage and structural issues and my partner has spent too much on fixing it. Yet no one and not even Tim Dahle can fix right. My GMC has been into over8 mechanics in less than 2 years, and no one can diagnosis rightfully. I have gotten into verbal confrontations with their management and even outsourced trying to get out from under the negative equity of these vehicles but cannot. Totally crooked and fraudulent company and they should be penalized and fined fully. We are not the first ones either and have exhausted all our remedies even legally, but falls on deaf ears however.

• Initial Complaint

  Date:02/16/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a vehicle on 1/20/24. Was issued a extended warranty that I did not want but was told that in order to get 6.99% financing, it was required. Never wanted the warranty. Called dealer 1/24 to cancel and told no, but James did finally email the details of the warranty. It states that within the 1st 30 days, It can be cancelled for full refund. It would require written request, odometer notarized, and copy of the contract. I USPS and the dealership signed for it on 2/6/24. Same day I left a message for Kirsten to call and no response. I called James 2/16/24 with no response. Contacted Valuemax, who holds te agreement, and was told to contact the finance department. Contacted ************************ on 1/30 & 2/1 and the response was to contact the finance department. No one will call me back OR refund the warranty per the signed contract.

• Initial Complaint

  Date:11/03/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 2017 Nissan Armada for a normal service appointment. I shared with Kyler that I had an oil leak. He sat down with me and told me the cost to fix the oil leak would by $6,000.00 I made an appointment to get it fixed. On July 1st I dropped the car off and we agreed to pick it up one week later. The car wasn't ready then. I picked up the car on July 10th and paid $5801.24 on their repair order #*******. The oil leak was not fixed. I returned in August or September and met with Kyler L**** again and they worked on the car again. We have the same result the oil was still leaking. I called Kyler several more times and also talked to their customer service person Tiffany. I requested a call from either the service manager or general manager to resolve the issue. After several calls and emails to Kyler and Tiffany I have not heard from a manager at the dealer.

• Initial Complaint

  Date:10/25/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Disgusting business.
  
  They give a price but won’t honor it and try to sell you services that are useless in order to sell the car
  
  Came in because of an internet deal. Set up an appointment with Ramon. Got to the dealer earlier to find out that Ramon was not there. He made an appointment, didn’t show up and didn’t text or call. They directed me to another rep. After a while talking and having to discuss everything all over, we got to a price. Didn’t want to give my SSN before getting to an agreement since I knew my score was great. Sat down with Garret, a Sales manager, to finalize the deal. After some negotiation, we got to a price. We had a deal. They printed the paperwork and made it official. I was there for over 2 hours and said I wanted to think more about it and to get everything ready to close the deal. They gave me the paperwork and guaranteed me that I could come the next day. They even took the car ad from the website. I tried calling three times the next day to schedule a time but they could never get Garrett to answer the phone. I decide to come in again and close the deal. I give my SSN and sign the initial paperwork. That’s when Rich, another Sales Manager, shows up with a different price. He says they couldn’t honor the price nor the warranty that I was offered. Rich starts making up things trying to convince me that it was a simple mistake and that they would lose money if they wouldn’t include more things to the price. Even with a copy of the price of the car, and with the ad online, they would try to get more money from me.
  
  At the end they used my SSN, they lied to me, and they feel fine since they did not waste their time like I did. Four hours and a hit to my score is what I gained from trying to make business with this place

• Initial Complaint

  Date:08/02/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 2011 Nissan Rogue to Tim Dahle Nissan in April of 2022 to have my transmission diagnosed and ultimately replaced under an extended warranty I purchased (not through Tim Dahle Nissan). When I picked up the vehicle, I believe there was some paperwork regarding a parts and labor warranty on the work they claimed they performed.
  
  A week after the repair was "completed," I returned to the dealership because the car was still shaking and my regular mechanic had said it was because the transmission mounts were bad and showed me where the bolts were loose. The service techs at Tim Dahle Nissan claimed there was nothing wrong.
  
  Now, nearly 20,000 miles later, my transmission that Tim Dahle Nissan claimed to have replaced has failed. I went to look for the warranty paperwork so I could evaluate my options and realized I had lost it in my recent cross-country relocation. So I called Tim Dahle Nissan's service department to ask if they could email me a copy of the paperwork. Here's how the 5 calls went over the last week and a half:
  1. Transferred to the finance department, who did not answer the phone.
  2. Over a week later. Told that the person who performed the repair no longer works at the dealership and that they would leave a note for another service tech to call me. No one ever reached out.
  3. Told that the service tech that performed the work was not available at this time and would be left a note to call me later. No call back.
  4. Transferred to the finance department who did not answer the phone.
  5. (immediately following call 4) Asked for the service department manager. Was told no manager was available, despite it being during regular business hours. Was told that a manager would call me back. 24 hours later, no call back.
  
  I am entitled to this documentation and a call back from the dealership and I will do whatever it takes to get the paperwork. If I lived in the area, I would have physically gone into the dealership, but I don't so I have no recourse

• Initial Complaint

  Date:07/05/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  • I bought a 2021 Subaru Forester on March 8th, 2023. The car has a clean title, when I asked I was told it was never in an accident.
  • Driving home from the dealership, I realized the speakers on the driver side front and rear door didn't work. I asked the dealership if they would fix it and they gave me the run around.
  • Upon driving it another roughly 200 miles, two safety lights came on and the cruise control quit working.
  • I took it to a Subaru dealership near where I work (Reno) and they told me it had been in an accident which caused the saftey lights (which had been cleared directly prior to me buying) and also voided the factory warranty.
  • Meanwhile, the dealership had been reaching out to me because they left a tracker in the car and wanted me to return it. I made the vehicle issues known to the salesman, which was ignored, while they continued to request that I return the tracker.
  • Finally I wrote a negative review on Google which they responded too and promised to fix the issue.
  • I dropped the vehicle off while they diagnosed and worked on it (early May). My work requires me to leave SLC often so I explained my timeline of roughly a week. They explained they would only be willing to do the work if they could charge it to the service contract (which I had paid for).
  • A week later when I had to leave SLC, they had just barely gotten authorization to work on the vehicle so zero work was done. All they did was tell me the issues I already knew and wait for the service contract.
  • To be clear, they only were willing to fix the issues if it was free to them and they could charge it to the service contract.
  • I am headed back to Utah soon so I reached out to see if they would fix the vehicle and they have not answered my multiple messages.
  • At this point I don't trust them to fix it so I would like a full refund.
  • Photos show some of the interactions with salesmen and dates.

• Initial Complaint

  Date:03/16/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 1st, I signed a contract to buy a Tesla 2018 from the Tim Dahle Nissan Murray. The sales agent and I shook hands on $36K . The dealer finance team ran my credit and found a loan for this car. Total amount financed came to $41,003.43 . They included dealership services that I asked to be canceled within the next day, 7 days after the purchase and now 1 month after. I followed up with a General manager ****** and to find out that they never canceled these services. I am asking full refund of these services :-Paint protection $500 ( they don't have the products or want to schedule this service for me )-DRVPUR 3 yr WFS/6 Applications $750 (This contract says it can be canceled therefore I need this refunded since I wont need these sanitizations)-Theft Protect 3Yr $299 ( I didn't signed for this, My car insurance covers theft protection ) PLease refund

  Business Response

  Date: 03/16/2023

  Hi ****, 

  I apologize for any misunderstanding. I will go ahead and speak with the sales manager and ****** to get a better understand of this situation to see what i can do for you.

  *****************************
  Owner Loyalty Manager
  *******************
  
  

  Customer Answer

  Date: 03/16/2023

   
  Complaint: 19604211
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 03/16/2023

  *** Dahle responded and will get back to me once they speak to the manager. They didn't offer any refunds yet 

  Business Response

  Date: 04/03/2023

  Hi, i will be reaching out to you this week. please bare with me. 

  Customer Answer

  Date: 04/03/2023

   
  Complaint: 19604211
  
  I am rejecting this response because: Thank you please reach out ************

  
  Sincerely,
  
  *********************

  Business Response

  Date: 04/13/2023

  We are fully refunding the paint protection for $500 and refunding the ********* for $750 since this vehicle was financed it will be going directly to the bank it was financed through. 

  Customer Answer

  Date: 04/14/2023

   
  Complaint: 19604211
  
  I am rejecting this response because: No refund has been received yet. I will close this case until credit is reflected in the account. 

  Thank you 

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/01/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  If I could give this dealer 0 stars I would. One of the worst dealers I have ever dealt with. We had an ongoing deal that we were working on for a truck and we wanted to see what the numbers looked like. First of all the Salesperson ***** was a horrible non reliable salesperson who just ran our credit and then informed us the vehicle "had sold" after I asked him to show me the numbers on paper and why the price of the truck had increased from 24k to 36k . He couldn't provide me answers and never sent me the full breakdown of what I asked him. When I called to speak to a manager I was transferred to *****, another rude and almost felt like he was being racist and never got an apology from any of them.So they basically ran out credit on purpose knowing the truck had sold. Very unprofessional and beyond rude personnel, also racist

  Business Response

  Date: 03/13/2023

  Hi Crystal, 

  First and foremost, I would like to apologize on behalf of Tim Dahle Nissan. I will definitely make sure I bring this to their attention. As for getting the credit check disputed I will definitely see what I can do to see if that is a possibility. Please feel free to reach out to me to my email.

   

  *****************************

  Owner Loyalty Manager

  *************************

• Initial Complaint

  Date:01/18/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/14/22 we (wife and I) financed a ****** Sienna from Tim Dahle Nissan. We were sold the vehicle for just over $18,000, when the Blue Book Value net worth is $13,000. The next issue is, 11/17/22 during a bad snow storm, our van slide into a curb. The brakes did not stop the car. We take the vehicle to the dealer (Tim Dahle Nissan) shop. Upon their inspection, they diagnosed the van needs new rotors and brakes. Had the van had the full ***** point inspection, we wouldn't be in this dire situation. *** Dahle, *******************, are of no solutions.

  Business Response

  Date: 01/24/2023

   Hi ******. I am disappointed to hear that you are not satisfied with your visit. Please reach out to me when you can so i can address this situation directly, i look forward to you reaching out.
  
  **********;a ******** Owner Loyalty Manager ******************* **********************