Complaints

This profile includes complaints for America First Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

America First Credit Union has 137 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  America First Credit Union

  PO Box 9199 Ogden, UT 84409-0199

  
• 

  America First Credit Union

  2645 N Washington Blvd Ogden, UT 84414-2240

  
• 

  America First Credit Union

  6924 S 2300 E Salt Lake City, UT 84121-3131

  
• 

  America First Credit Union

  1263 W 12th St Marriott Slaterville, UT 84404-5415

  
• 

  America First Credit Union

  200 N Station Pkwy Farmington, UT 84025-2881

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below.1ST CRD SRVC **** $180 Under the Fair Credit Reporting Act, 15 U.S.C. ****g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

  

  Business Response

  Date: 11/22/2023

  To Whom It May ************** do not have a member by the name of *********************** who lives at the specified address in **.  We anticipate this should be routed to another financial institution.  If you have questions, please reach out to ******************** at **************.  
  
  

• Initial Complaint

  Date:11/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sometime in the first week of October, I called and spoke to an agent who helped me skip the payment for October due to a hard ship, my wife lost her job. The agent was very friendly and advised me that if we need help with skipping another month, to call and it would be no problem. I tried to do so a couple weeks ago and was told no, it was then sent up for a manual approval, which was denied. I don't think this is fair because the agent advised me to do so if needed. If that agent didn't advise me to do so, I would've figured out a way to make the payment. They told me something and in good faith I believed them. I'm sure calls are recorded and I would like you all to listen to that call and do what is right. This isn't my fault and you all are putting the blame on me. I would like a manager or higher level to handle this and reach out to me with a resolution. A higher level executive is preferred. I will seek legal action. The phone recording will prove what I was told.

  

  Business Response

  Date: 11/28/2023

  Thank you so much for your feedback regarding your experience with America First Credit Union.  We sincerely appreciate your feedback as we look for opportunities to improve.  Because of our commitment to privacy regarding your account information, we have contacted you personally regarding the resolution of this complaint. Based upon our conversation, we believe this complaint is resolved.  If you need anything else, you are welcome to reach out directly. 

• Initial Complaint

  Date:11/14/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The people on the phone are extremely rude. They hung up on me several times. It's made even worse by the fact that it takes 20-30 minutes on hold to get to anyone just to get hung up on. I tried to make a complaint against a particularly rude person and the supervisor I was talking to kept recording the complaint to make the rude person sound less bad. Then hung up on me.

  

  Business Response

  Date: 11/27/2023

  Thank you so much for your feedback regarding your
  experience with America First Credit Union.  We sincerely appreciate your
  feedback as we look for opportunities to improve.  Because of our
  commitment to privacy regarding your account information, we have contacted you
  personally regarding the resolution of this complaint. If you need
  anything else, you are welcome to reach out directly. 

  Customer Answer

  Date: 11/27/2023

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ****

• Initial Complaint

  Date:10/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Collectin Department
  Worst customer service
  I don’t care the customers only the loan. Won’t work with you with payment plan. When a REAL Collection Agency would work with you to set up a payment plan. America first collection department it’s nightmare. I want to set payment plan for $180 because I barley got new job and now I can make bigger payment but they decided to withdraw $130 from account and now I am negative in my account. It’s was so simple splitting the payment for two months. But no they don’t care about my account. If it goes negative and one of the supervisors was a nightmare, she was rude. She didn’t understand what I was saying and now I’m going to close all my accounts and go to a different bank.

  

  Business Response

  Date: 10/21/2023

  Thank you so much for your feedback
  regarding your experience with America First Credit Union.  We sincerely
  appreciate your feedback as we look for opportunities to improve.  Because
  of our commitment to privacy regarding your account information, we have
  contacted you personally regarding the resolution of this complaint. 
  Based upon our conversation, we believe this complaint is resolved.  If
  you need anything else, you are welcome to reach out directly. 
  
  

• Initial Complaint

  Date:10/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I financed a car with a loan from americas first. The car was purchased 8/3/23. I never got a bill, when I called I was placed on hold with no answer. I finally got through Friday 9/29 and was told my payment was past due but I could pay by phone. When I said I never got a bill the person didnt offer to send another and didnt seem to believe me. I paid by phone but today 10/2 it has not been withdrawn from my account. I have been on hold for 25 minutes at time of this email. I tried to sign up for online bill pay but it wont work, and I am only relying on the account number provided to me by the employee I spoke to 9/29, since I never got a bill. She gave me two account numbers but there is only space for one. I submitted a complaint to them online 9/29 and I havent been contacted. A complete customer service failure

  

  Business Response

  Date: 10/03/2023

  To Whom It May ************** do not have a member by the name of ***************************** who lives at the specified address in *******. Note that the consumer identified company name contained in the complaint is Americas First Credit Union.  We anticipate this should be routed to Americas First Credit Union, under the purview of the National Credit Union Administration (NCUA).  Our charter number is ***** and Americas First Credit Union charter number is 24534.  If you have questions, please reach out to ******************** at **************.
  Sincerely,
  *************************
  Senior Vice ********** **** Officer

  Customer Answer

  Date: 10/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:09/23/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: 07/15/2023 Over 50 Calls, and Numerous **Mails requesting a Pin Number that can never be sent out.I didn't pick this Institution for my Auto Loan, Hopefully they can transfer my Loan to an Actual Bank!I see that America First CU has a 1.57/5 Rating. So, after speaking directly to Managers, Supervisors, and Bank Employees, I probably will not get my problem resolved without calling an Attorney or the Attorney General in my State. I am a ************* Veteran, I hope that I can have my loan sent to USAA or PenFed and even Navy Federal Credit Union. It looks like I will need to contact a Attorney, seeing how I cannot see my Loan online, or anywhere.

• Initial Complaint

  Date:09/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a nonstop direct flight only ticket online thru Priceline.The Ticket was supposed to be ********* Nonstop to ***..They agreed it was a nonstop and once they got my credit card number they completely " bait and switched" the ticket putting me thru **********(layover).I use a wheel chair flying disabled walking.Never ever buy lay overs for this reason and checked wheel chair reason.Called Priceline 15 times in a day each time mail box full and did so for 3-4 days.Called America First within 30 seconds explained over and over to the idiot in detail exactly what they did..Followed up 4-5 times and they didnt even contest the charge to days late and had no details at all of complaint.America First says that have to go by pricelines word...Balony they scammed a disabled person that can hardly walk..after saying a wheel chair was needed.Cancelled CC within 30 second of Pricelines scam.Totally scammed bait and switched.All this disabled ill senior wants is the $127 and change credited back for the fraud against a disabled person or anyone in the case...Filed numerous compaints online asap and yet to get my credit......Please get me my credit since America First new 30 seconds after the scam was done..Thanks you very much and God Bless.

  

  Business Response

  Date: 09/29/2023

  Thank you so much for your feedback regarding your experience with America First Credit Union.  We sincerely appreciate your feedback as we look for opportunities to improve.  Because of our commitment to privacy regarding your account information, we have contacted you personally regarding the resolution of this complaint. If you need anything else, you are welcome to reach out directly. 

• Initial Complaint

  Date:09/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a car loan from them in May of 2023, a secured car loan (had to go find a car and get it approved then go to bank and fill out paperwork before getting the check and getting the car). I haven't been able to register the vehicle since I purchased it, I've called and emailed dozens of times to them. Always an excuse or someone else's fault. First it was the DMVs issue, then they couldn't find where the title was and now come to find out from the DMV that American first is missing paperwork, they should have gotten from the company who sold it to me back in May. So here we are 4 months down the road and 200 dollars a month. They have no updates at all as of today 9/11/23 but told me keep making my payments. I've reached out to them with 20 phone calls and multiple emails and have not one time been told any updates. My other vehicle is also financed through them, and I have never had any issues with them until now. This is poor business, communication and downright unacceptable.

  

  Business Response

  Date: 09/26/2023

  Thank you so much for your feedback
  regarding your experience with America First Credit Union.  We sincerely appreciate
  your feedback as we look for opportunities to improve.  Because of our
  commitment to privacy regarding your account information, we have contacted you
  personally regarding the resolution of this complaint.  Based upon our
  conversation, we believe this complaint is resolved.  If you need anything
  else, you are welcome to reach out directly. 

  

  Business Response

  Date: 09/26/2023

  Thank you so much for your feedback
  regarding your experience with America First Credit Union.  We sincerely appreciate
  your feedback as we look for opportunities to improve.  Because of our
  commitment to privacy regarding your account information, we have contacted you
  personally regarding the resolution of this complaint.  Based upon our
  conversation, we believe this complaint is resolved.  If you need anything
  else, you are welcome to reach out directly. 

  Customer Answer

  Date: 09/27/2023

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ******

  Customer Answer

  Date: 09/27/2023

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:09/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The bank continues to take my money, they keep taking it and putting it to my loan and causing me to be late on my rent. I talked to them and they said as long as I called them and let them know what was going on they would stop doing that. Now here we are another month I went this morning to go pull my money so I can pay my rent so that I don't get late fees and they've taken my money again. Not only this time have they taken my money but there is no one for me to contact until tomorrow morning, so now I somehow have to come up with another $150 to be able to pay my rent and if I can't come up with that by Wednesday then I'm going to get evicted. This is ridiculous I called them and I told them that I was behind, I've asked them for help with my loan they refuse to help me or give me any kind of help, they refuse to defer my payments to the end of the loan (even though they say this is a perk they offer) so that I can get caught up. I got caught up, then fell behind again because of the cost of living. Now they're putting me an even more of a financial hardship and I don't know what I'm going to do because now not only am I behind on my car payment but now I'm about to be evicted from my house because the bank won't leave the money that I earn that's mine in the account. They either need to help me with something in some way to get my loan current or they need to quit taking my money out of my account I can't afford the late fees every time they do this they're causing me to drown financially and I don't know how many more times I have to tell them this before somebody listens. If I lose my housing because they refuse to leave my money where it belongs even after I've called them and tried to work with them then I am going to *** them. This has been going on for months now and I'm sick of it I cannot afford to lose everything else just because I have a car loan with a bank who refuses to help me.

  

  Business Response

  Date: 09/26/2023

  We sincerely appreciate your feedback as we look for opportunities to improve.  Because of our commitment to privacy regarding your information, we have contacted you personally regarding the resolution of this complaint.  Unfortunately, we have attempted to reach you multiple times to further discuss your BBB complaint, and have not yet heard back from you.  We look forward to hearing from you soon.  

• Initial Complaint

  Date:09/09/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed that some of the checks that were issued through my business accounts bill pay service we're not visible online. I called up your 800 number and spoke with an agent who stated I needed to go and chat online to get those checks sent to my online profile. I logged in and requested that from the chat agent, named ARRACK. He told me I needed to log into my business account in order to request this. I was logged into my personal account, which is linked to my business account, so i was already logged in to where i normally log in to conduct my business affairs. This has never been an issue before. I stated this is just too much. I'm gonna be talking with three or four people by the time this is all done and I still don't know if I'm gonna get done what I want accomplished. I told him I was gonna file a complaint and he didn't say anything else. I did verify that the name he gave me was his real name so you can look it up. This was poor customer service.
  
  I am asking for all the checks, where there are no images online, to be sent to me so that I have them for the record. Some of them I need immediately for business purposes, and the others I'll need for tax records, no matter the year they happened in.
  
  Also, regarding the bill pay system, when they send out checks, they should always include them online so we can get copies of the cancelled check. Why does this not happen automatically? Sometimes the checks are visible, while other times they are not. Please make this automatic that checks are posted for online viewing once they are cashed going forward. I need this for tax purposes.
  
  When you contact me, please provide your full name, direct phone number, direct e-mail address, the hours you are available, and the best time to reach you. Thank you! I look forward to speaking with you.

  

  Business Response

  Date: 09/19/2023

  Thank you so much for your feedback
  regarding your experience with America First Credit Union.  We sincerely
  appreciate your feedback as we look for opportunities to improve.  Because
  of our commitment to privacy regarding your account information, we have
  contacted you personally regarding the resolution of this complaint. 
  Based upon our conversation, we believe this complaint is resolved.  If
  you need anything else, you are welcome to reach out directly.