Reviews

This profile includes reviews for Alder's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Alder

  450 N 1500 W Orem, UT 84057-2829

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  Alder

  3135 Millbranch Rd Memphis, TN 38116-1917

• 

  Alder

  2009 Macarthur Dr STE 4 Bldg 8 Alexandria, LA 71301-3774

Review Details

• Review fromJacqueline J

  Date: 06/13/2025

  1 star

  Jacqueline J

  Date: 06/13/2025

  My 81-year-old mother is currently locked into a deceptive 5-year contract with Alder, which was transferred to ADT as of May 2025. At the time she was convinced to sign this contract, she was 78 years old and completely unaware she was committing to such a long-term agreement. Alders salesperson assured her that cancellation would be simple if she no longer needed the service, which turned out to be untrue. Despite multiple attempts, Alder flatly refused to reduce her monthly rate or offer any flexibility, even after hearing her situation as a senior citizen on a fixed income.Its important to note that ADT sued Alder in 2019 for misleading and deceptive sales practicesa lawsuit that now feels especially relevant given our experience. The fact that Alder used such tactics on an elderly woman is deeply troubling and, in my opinion, unconscionable.I reached out to ADT after the contract was transferred, and to their credit, they immediately reduced the monthly rate by /$10 without any hassle. This was the first sign of compassion or fairness we had seen in over three years.Though Alder is now under ADT, I believe consumers deserve to know how this contract originated. My mother still has 18 months left on a service she neither needs nor wants, all because of aggressive and unethical sales practices. I am writing this review not just for my mother, but for every family trying to protect their elderly loved ones from being taken advantage of by companies like Alder.

  Alder

  Date: 06/20/2025

  Thank you for bringing this to our attention. Please provide us with your mother's account number or the monitoring address so we can assist you.

• Review fromKenneth W

  Date: 06/12/2025

  1 star
  Alder has over 1200 unresolved complaints, with more being filed daily. Their business practices are highly unethical. I have contacted the Texas attorney general and the consumer protection board. *** bought my account from ALDERS in 2024 and now ALDERS wants to reinstate my contract after a year, charging my account without authorization. The system purchased from Alder does not work and is incompatible with ADT's system.

• Review fromBeverly M

  Date: 06/12/2025

  1 star
  Yes, same as all other reviews. My account was bought by *** and *** is unable to service my area. I was in the middle of trying to get Alder to service the cameras they put in with a large contract and they never fixed and then turned my acct over to ADT. Now Im having to go through trying to get a contract cancelled through *** that they had nothing to do with. The equipment I have is not compatible with ADT but in order to cancel they are suggesting that I pay a cancel fee from services we were having trouble with. This is so frustrating. Also, with ADT you have to be careful to not fall into one of the fraudulent numbers there is for their customer service on the web. What a nightmare!!!

• Review fromAlanis R

  Date: 05/20/2025

  1 star
  Alder took advantage of me when I was just 18 and scammed me into a 6 year contract. I notified them of wanting to cancel after the end but then they transferred me to *** WITHOUT closing my account. ADT was helpful enough to cancel my account but I then get a call A YEAR LATER from Alder claiming I owe them $52. Mind you this balance was not there a year ago when I cancelled. Now I somehow have a balance of $188 without having ever receiving service after canceling a year ago. And they continue to attempt charges on my card on file (which I had removed yet they still have stored). THEY ARE A SCAM.

• Review fromRichard C

  Date: 05/13/2025

  1 star
  Alder preys on SENIOR Citizens!,Alder takes old contacts that have been sold to another company ADT and **** to generate new charges from terminated contracts. Senior that are on a fixed income cannot afford buy out of old contracts, **** beware ALDER sales are deceiving. Equipment is old and never upgraded. Alder is NOT BBB certified. What a **************

• Review fromBeth S

  Date: 04/25/2025

  1 star
  ALDER has the worst customer service you could experience. 2 different ppl, barely speaking English, asked TOO MANY questions that have nothing to do with your service. ********. It will be reported to the BBB, and DOGE..

• Review fromLawrence A.

  Date: 04/16/2025

  1 star
  We started with Edge Security--that business was bought out by Alder. This happened at least six months ago, but we do not know, we were never informed. We had no idea who are how to contact whoever took over. Our equipment stopped working, it would make noises, say we were disconnected, our battery was dead.Because nothing worked I looked up Edge Security, found out they had gone out of business, no explanation why, or who to contact. No help from anywhere.We received a past due notice from Alder, their main indication to us was "you should have contacted us"--how, we didn't know thee was a ALDER--who are you?? They want the past due amount for services never rendered, and for equipment that stopped working.Why didn't they notify us about any change and who they were because we received nothing, we had no idea why the equipment stopped working. We are not paying for services never received.I wanted to file a complaint, but was told that it is requested that I do a review. Will this do anything to stop Alder from harassing us for their claim of past due for something they never provided??

• Review fromFrancine L.

  Date: 04/05/2025

  1 star
  I entered a contract with alder security for 5 years not even a year and they have sold my contract to a company I had in the past which was ADT I was not happy with there services which is why I left I feel like if they are going to break my contract I should have the option of returning there equipment and be let out of the contract if I dont want to be with the other company I dont recommend this company the contract was done and signed on line I never received a copy of the contract and I guess the sale person forgot to tell me that they could sell my contract when I call the person who sold me the contract he replied he doesnt have anything to do with that he just makes the sale so buyer beware and ask for a paper contract and read the entire contract before signing I guess I am stuck for 4 more years but I can guarantee you when those years are up I will be returning the equipment and I want look back

• Review fromBrenda S

  Date: 04/04/2025

  1 star
  This is a horrible company. I've never heard of a company that asked you to sell your service to someone else before they cancel the one you have.They simply refuse to cancel your service even when your contract is up with them.

• Review fromNathaniel B

  Date: 03/17/2025

  1 star
  Alder Security is impossible to work with. They threaten customers with insanely high cancellation fee's. Managers are unable to help. Spent hours trying to resolve contract issues, and no solution was made. I am paying for service I dont want anymore.I would give zero stars if I could. The company has transferred my account to *** and I need help canceling service.