Reviews

This profile includes reviews for Alder's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Alder has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Alder

  450 N 1500 W Orem, UT 84057-2829

• 

  Alder

  2009 Macarthur Dr STE 4 Bldg 8 Alexandria, LA 71301-3774

• 

  Alder

  3135 Millbranch Rd Memphis, TN 38116-1917

Review Details

• Review fromMichael A

  Date: 04/30/2023

  1 star
  They do not Service their Systems, we have been calling them for months and no help. They extended our Contract without our ok to do so, don't use this Company!!!

• Review fromGloria G

  Date: 04/21/2023

  1 star
  Ive been with alder for years and one day in September of 2022 an alder rep showed up at my home and told me that he was there to upgrade my system ( big mistake) the sensors are stick-on and keep falling down,my panel is completely black and doesnt work and they want to hold me to a contract. Ive had a technician to come out several times. They come in and do whatever it is they do to get your system up and functioning for a couple of days but after that its malfunctioning again or worst. Ill call the company we troubleshoot and they tell me what to do to bypass some of the doors that Im paying them to secure. I dont need to bypass anything I need their sh** to work properly. At night Im fast asleep and my alarm goes off and all through the day and night Im hearing panel communication failure If the panel is not communicating I know my home isnt being monitored. Im not making another call to them and nor are they getting another cent from me.

• Review fromDavid B

  Date: 04/20/2023

  1 star
  They use deceptive practices. **************** is awful. Requested the contract from 2+ years ago. They can only mail it and not send it via email. 90% cancellation if cancelled early. Never received the contract in any way over the past two years. Horrible company. Do NOT use this company it will be nothing but a headache for you in the long run.

• Review fromYolanda T

  Date: 04/19/2023

  1 star
  Alder security is a scam. This company is not honest about their prices, also don't tell you about being in a contract. This needs ti stop...stealing is stealing!!!

• Review fromKaren K

  Date: 04/12/2023

  1 star
  This company is unethical. I would not recommend them to anyone

• Review fromPATRICE C

  Date: 04/08/2023

  1 star
  My ****************** with Alder started in 12/2018. The representative/salesman were very eager to acquire business in the neighborhood which we had just moved in a few months prior. All transactions were electronic like most businesses. I never received a hardcopy of my contract and until last year, I thought my contract was year to year! Fast fwd, when a technician showed up last Feb. 2022, said our panel equipment needed to be upgraded, nothing was wrong with the panel, still communicated properly to the alarm service. Fast fwd to Nov. 2022, when the games began. The system would black out, no service, called Alder...xferred to Tech Support, put on hold for long periods of time; they troubleshoot, get it back online. After several incidents with this supposedly updated system constantly failing...my patience started fading! I demanded to speak to a Supervisor/Manager, in Tech Support, of course they were always unavailable, so I asked for a copy of my contract! Unbeknownst to me, I was in a 5 yr contract, Well 12/2023 would be my 5 yrs. The games continued, no resolve to my completely unworkable panel, continuing to paying for service I haven't received since Nov. 2022, It is now April 7, 2023. No representatives are in the area to fix the equipment, but they continue to tell me "Oh, we will give u credit for the time u have had no service! Unacceptable, criminal and Alder Systems needs to be punished for these business practices. If I could give NO STARS, I would! Please beware. If ur system is updated, they will try and attach another 5-year contract to ur account b4 ur initial contract is up...Yes, I was told by customer service my "NEW CONTRACT" was through ****!! **** emailed me the other contract and that's when I lost it and sought an attorney. I pray they get what's coming from their one-sided illegal practices!

• Review fromKatrina W

  Date: 03/29/2023

  1 star
  Have had service for a couple of years and it is a headache to do anything, my alarm randomly goes off in the middle of the day 2 or 3 times a month, my doorbell camera was not installed properly and when it stopped working I called customer service and was told that I had to pay for a technician to come out when it was not my fault as their technician was the one who installed it wrong. I Then have to send the old camera back before they can ship a new one which I had to pay for so now I have no working camera but am still having to pay for the service on it. I am still under contract or I would not be using them.

• Review fromStephanie t

  Date: 03/28/2023

  1 star
  Horrible service and never sign a contract with them. They are the worst

• Review fromGRACIANO E

  Date: 03/22/2023

  1 star
  Tried to cancel before the 30 days, however the salesman kept stressing to contact him first during the initial interaction. After numerous attempts with no response called customer service to try and cancel. The usual attempts to not cancel with different concessions ensued but after I continually insisted on cancelling apparently they cannot not do that over the phone nor will they tell you the cancellation amount. It was in a letter that they emailed to me. Was finally able to get in contact with the sales person who said he was going to take care, telling me to stop payment from my credit card company and that Alder does not report to credit bureaus which sounds dubious.

• Review fromJalissa G

  Date: 03/21/2023

  1 star
  Ive been with Alder since July 2022 and by far this is the worst company Ive ever done business with. My home security was working fine for the first couple of months. After that the panel constantly powers off and on by itself. I called Alder about the issues in Oct 2022. They scheduled a technician appointment for Nov 2022 and that appointment was rescheduled until Dec 2022. I then was called by Alder a day before my Dec 2022 appointment to reschedule. The representative stated no technicians were available in the area to come out. My appointment was then rescheduled until Jan 27 2023. By this time Im completely frustrated and I demand a one month credit. I received the one month credit and waited until Jan 27 2023. On Jan 27th my appointment was from 9:00-12:00. By 2:00pm no technician has arrived so I called Alder. The representative in the scheduling department informed me that no technicians were available in the area. I began to go off and demand to speak to a Supervisor or Manager. I was told none was available. I was so frustrated I asked to cancel my services. I feel Im not receiving the services the company promised and that this was a breach of contract. The representative then stated I was under contract and couldve cancel and rescheduled my appointment until Feb 28 2023. So on that day a technician finally came out after 4 months of rescheduling. He ran test on my panel and said he didnt have any equipment to replace anything. He stated the company hasnt had an equipment for about 3 months. So he leaves and I call Alder. By this time my anxiety is through the roof so I hung up the phone. A few days later I took all the equipment down and shipped it back via **** I called to confirm if they received the shipment a few days later. And of course they never confirmed or denied if they did. But I did give the representative the tracking number anyways. I just want out of this contract. This is ridiculous this company is getting away with doing this