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Customer Review Ratings
Average of 187 Customer Reviews
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Review fromQuan B
Date: 12/21/2022
3 starsQuan B
Date: 12/21/2022
*** ordered my stuff on the 14th they told I had to validate my address I did so then they said everything was fine they was getting my order sent out.. I never got any notification far as my tracking number or anything so then I emailed again and they said they will have out by yesterday i its a red order but still havent got anything
DeltaTeamTactical.com
Date: 12/29/2022
Thank you for reaching out to leave your feedback. It looks like we did have some delays due to the validation process as this order was flagged for potential fraud. By the time we received the validation info, the product had sold out and the new batch of lowers we received were defective so we didn't want to send the customer a product that *** give them issues. We went ahead and cancelled the order and issued a full reund per the customer request. Stay safe and have a great day!Review fromJosef C
Date: 12/21/2022
5 starsJosef C
Date: 12/21/2022
Love these guys. Made a mistake on my order and asked for a cancelation. They have me the option between store credit or original payment. I asked for in store credit and they gave it to me. but changed my mind a few hours later and with no questions asked they gave me the original payment refund. I've purchased completed uppers from them before and they work great. Highly recommended these guys.DeltaTeamTactical.com
Date: 12/29/2022
Thank you for taking the time to reach out with your feedback. It was no problem getting the order cancelled and refunded for you. It looks like you have placed a new order since then. We will do our best to get that shipped out as quickly as possible. Stay safe and have a great day!Review fromShawn C
Date: 12/20/2022
4 starsShawn C
Date: 12/20/2022
Great Service - This is my first purchase with Delta Team Tactical. I will say after reading reviews on other sites, I wasnt sure what type of service I would receive. However, when I contacted customer support to fix an issue with my order they were ****************** and most of all kind.DeltaTeamTactical.com
Date: 12/20/2022
We appreciate you taking the time to reach out with your feedback. We are very happy to hear you had a positive experience with our company. Thank you for your business and we hope to have you back again soon! Stay safe and have a great day!Review fromVernon R
Date: 12/19/2022
1 starVernon R
Date: 12/19/2022
Disappointment, you sent me a confusing email stating my order was under review, to me that means something bad. So since you call center has a hard time answering phones, well it does not matter. It cost your company a sell, and I may not come back.DeltaTeamTactical.com
Date: 12/20/2022
We apologize for any confusion as your order was flagged for potential fraud. We got that order validated but it looks like customer reached out and cancelled the order. We got that order cancelled and refunded as requested yesterday. Have a great day!Review fromSteven S.
Date: 12/19/2022
3 starsSteven S.
Date: 12/19/2022
Prices are great I was excited for my order but I am sad as I was told my order would be shipped out in a day or two and Ive had nothing reported to me since. Phones dont work and what I had ordered now says out of stock . Whats going on??DeltaTeamTactical.com
Date: 12/20/2022
We apologize for the delays as we have had multiple warehouse employees out due to illness. We were able to get this order shipped out yesterday. I reached out to the customer with tracking info and another apology for the delays. Thank you for reaching out and have a great day!Review fromJeff T
Date: 12/19/2022
5 starsJeff T
Date: 12/19/2022
Let's start by saying that I've been a long time customer, having ordered many thousands of dollars of orders over the years. It's mostly been very satisfactory but have had some issues in the past. Delta has always handled these issues to my satisfaction in the past but recently sent it out of the park! I had a dozen orders pending over a three week period and nothing was getting shipped. When I contacted them, ************** reached out to me and not only handled the situation very professionally, but with the ***** of a personalized assistant and was beyond fair and accommodating. I can not say enough about how awesome everything has been handled (even on a Sunday evening) and very much look forward to business with this great company that is made that way from their outstanding personnel. If there was an option for six stars, I would choose that every day of the week! Thanks guys (and gals) for restoring my faith in customer service and business loyalty.DeltaTeamTactical.com
Date: 12/19/2022
Thank you for taking the time to reach out with your feedback. We apologize again for the order issues and thank you for your understanding and willingness to work with us to get them corrected. It has been a pleasure working with you and we look forward to growing the relationship further in the ************ safe and have a great day!Review fromJeerod C
Date: 12/13/2022
5 starsJeerod C
Date: 12/13/2022
**** of Delta Team, youre the best brother! Acted right away in less than 30mins I got my store credit/refund on my account to place a new order! Good job ****!DeltaTeamTactical.com
Date: 12/14/2022
Thank you for reaching out with your feedback. We always strive to be as quick as possible with our responses and our shipping times. It was a pleasure working with you to get that order cancelled, the credit issued and your new order rushed out. We sincerely appreciate your business and hope to have you back again soon! Happy Holidays!Review fromAlisha V
Date: 12/12/2022
5 starsAlisha V
Date: 12/12/2022
These people are rock stars. Thats all I have to say about that. Wonderful customer service and quick turnaround.DeltaTeamTactical.com
Date: 12/14/2022
We appreciate you taking the time to reach out with your feedback. It was no problem getting your order rushed out due to the delays due to our short staffed warehouse that is dealiing with illness. We appreciate your patience as we got this order fulfilled and shipped. Stay safe and have a great day!Review fromCT
Date: 12/12/2022
1 starCT
Date: 12/12/2022
No response to multiple emails about my order not shipping. Site says 1-4 business days and I've had orders ship in as little as 2 days previously. Ordered on 12/2 but they ignore requests for status updates. I can't recommend anyone use this company. I will likely have to dispute the charge on my card if I still get no response by the end of this week. I've sent an email and used their contact form on their website multiple times, I immediately get an autoresponder reply yet crickets after that.I understand delays, but if it isn't going to make it here by Christmas, I simply need to know that. It takes a few seconds to send an email to your customers saying there is some delay. Funny thing is I ordered a similar product from another vendor last week (a full 5 days AFTER I ordered from Delta Team Tactical) and it's already sitting under the tree wrapped.They obviously have something slowing them down, but nobody is communicating that to their customers, and they are still taking orders online. Horrible business practice, especially for online business.DeltaTeamTactical.com
Date: 12/12/2022
We apologize for the delays as we have had multiple departments short staffed due to illness. It looks like the customer reached out on Saturday and didn't get a response until today as we do not work weekends. We were able to get the order shipped out today and provided the customer with tracking info. We sincerely appreciate the patience as we worked to get the order completed and shipped. We were in fact slightly behind on this order as it shipped on BUSINESS day 6 of the 1-4 day estimate. Thank you for your business and have a great day!CT
Date: 12/13/2022
The business has reached out to me and has shipped my item. The communication I sent over the weekend was actually the third attempt, so poor communication is why I was forced to contact through the BBB. Their website says 1-4 business days and once I did receive a reply it was shipped (a label was printed, **** still has not received the item at the beginning of business day 7). That *** or *** not be an issue with ****. But I accept the response from the business and will patiently await my item but reserve the right to contact/review again if the item doesn't physically ship as expected.In the future I would suggest the company simply improve communication with the customer. Delays are unavoidable sometimes with illness, I completely understand that.Review fromMIKE W
Date: 12/08/2022
1 starMIKE W
Date: 12/08/2022
Slower than the 7 year itch. More excuses than ****** has peanuts.Never Again!!!!!!!DeltaTeamTactical.com
Date: 12/09/2022
We apologize for the delays as we have had multiple warehouse employees out due to illness so we are definitely slightly behind our normal shipping times. The customer reached out on yesterday about their first order and we were able to get it rushed out the same day. We are working to get the final order shipped out today as well and I will contact the customer directly with tracking info. Thank you for reaching out with your feedback and have a great day!
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