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Average of 187 Customer Reviews
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Review fromMark W
Date: 05/01/2023
1 starMark W
Date: 05/01/2023
Placed order on 3-15-23 order #DT-855610 its now May 1st. Nearly 7 weeks later and nothing. My FFL placed an order after I placed mine and has already received his. Not sure what is going on out there but its way past the original stated times on their website and is getting ridiculous. Money taken with no products shipped.
DeltaTeamTactical.com
Date: 05/02/2023
Thank you for reaching out with your feedback! I was able to track down the customer's FFL info and ************** along with the pick list for the order. I will keep in touch until I have tracking info for the order. Stay safe and have a great day!Review fromRoss S.
Date: 04/28/2023
1 starRoss S.
Date: 04/28/2023
Received 1/2 of my order, tried calling 5 different times put on hold for 20mins each time only to be told no representative is available. Sent email support tickets, no reply, ******** messages no reply. This place used to be amazing now I would advise everyone to avoid.DeltaTeamTactical.com
Date: 05/02/2023
Thank you for reaching out to leave your feedback! It does appear that one of the 2 trigger kits were not picked/shipped with the order so we apologize for that mistake. We received the first email from the customer regarding this issue on Friday and we had not yet gotten to that ticket. I reached out to the customer to request the required pictures of the items they DID receive as they were claiming that both of the trigger kits were missing. Unfortunately, it appears a chargeback has been filed so it will be a bit tricky getting a replacement order shipped as we now have to wait for that bank dispute to be settled. I will keep in touch with the customer until we have an agreeable resolution. Thank you again for reaching out and we hope to have a chance to redeem ourselves in the future.Review fromDarren C
Date: 04/28/2023
1 starDarren C
Date: 04/28/2023
Placed my order on 3/25/23 and today is 4/28/23, well beyond the 17 days they claimed for shipping. I have contacted them by email several times and they did respond with due to being understaffed. I get it but they need to update their shipping information so people know what to expect or at least send a preemptive email with updates.DeltaTeamTactical.com
Date: 05/03/2023
Thank you for reaching out with your feedback. I have printed the *** and pick list for this order and rushed it to our *** team to ************** out asap. I will keep in touch with the customer until we have tracking info. Thank you for your business and have a great day!Review fromDan F
Date: 04/27/2023
1 starDan F
Date: 04/27/2023
These clowns should not have a FFL! Money is taken, items not shipped, ABSOLUTELY NO COMMUNICATION! Blatantly refusing to refund or assist with customers! The *** needs to be notified and they need to be investigated and held accountable when dealing with firearms!DeltaTeamTactical.com
Date: 05/03/2023
Thank you for reaching out. We have searched and searched but cannot find any orders under this name that are FFL required. The last order from this customer in our system is from 4/11/2022. If you can, please submit a support ticket with ATTN: **** and send us the order number in question. Once we have the order number I can take a look and see what is going on. Stay safe and have a great day!Review fromRobert M
Date: 04/25/2023
5 starsRobert M
Date: 04/25/2023
**** was very helpful and quickly resolved the issue. His follow through on promises was outstandinDeltaTeamTactical.com
Date: 05/03/2023
Thank you for reaching out with your feedback! We appreciate your patience on this order as I worked with our FFL team to get this order shipped out. We are working to keep up with the demand and sincerely appreciate your business. Stay safe and have a great day!Review fromAlex B
Date: 04/24/2023
1 starAlex B
Date: 04/24/2023
I have been missing parts and emailed for weeks without a response to the point I just ordered from a better company and will never go back to them again.DeltaTeamTactical.com
Date: 05/03/2023
Thank you for reaching out so we could look into this issue. We apologize for the manufacturer error with the missing parts from the lower kit and for the delays on our end in getting this resolved. I will make sure the missing parts order ships out today and will keep in touch with the customer until I have tracking info for them. Stay safe and have a great day!Review fromBrian E
Date: 04/24/2023
5 starsBrian E
Date: 04/24/2023
Great Customer Support, terrific prices,Unbeatable quality! Cant wait to do more business with them!DeltaTeamTactical.com
Date: 05/03/2023
Thank you for reaching out with your feedback! We appreciate you taking the time to reach out to leave a review. I would also like to thank you for your assistance in providing the *** info so we could VOID the refund and get the order restored and shipped. Stay safe and have a great day!Review fromTtaev J
Date: 04/23/2023
4 starsTtaev J
Date: 04/23/2023
Had to chase some people down to get my ffl order process started but once I got in contact with someone (via social media) they expedited my order to make sure I got it before the predicted shipping time. The firearm is awesome and hopefully they get the back end issues smoothed out because I have friends who want to order from them because of the high quality and low cost. 4/5 and the product is well worth the waitDeltaTeamTactical.com
Date: 05/03/2023
Thank you for reaching out with your feedback! We are happy to hear you are satisfied with the product. Thank you again for your business and have a great day!Review fromangus d
Date: 04/21/2023
1 starangus d
Date: 04/21/2023
No customer service a all. Can not return an item. Will not recommend this ;company or purchase from them again.DeltaTeamTactical.com
Date: 05/03/2023
Thank you for reaching out with your feedback! It appears the issues on the order are discount code related. We apologize for the delayed/lack of response regarding the failed 10% off code. It looks like the order was not placed by using the link in the email so that discount did not apply. Also, the main item on the order is question was already a discounted sale item so that code would not have applied to the order. There would have only be a 70 cent discount on the order. I have reached out to the customer to offer store credit for that promo code. Stay safe and have a great day!Review fromRyan G
Date: 04/21/2023
1 starRyan G
Date: 04/21/2023
Ordered a large order of items to do several builds . One **** upper that arrived damaged. I paid for the insurance, the insurance wouldnt honor the damaged items cause I didnt have the box, it only took 2.5 weeks for anything to respond even saying I needed the box. I send pics and emails for weeks. Finally the company also denied Me a replacement hand guard. The absolute worst customer service ever. Horrible. Paid for ins.. useless Go to other sites with proper customer service. Never use this low budget website. They are not trust worthy or reliableDeltaTeamTactical.com
Date: 05/03/2023
Thank you for reaching out with your feedback. When an order is placed with ROUTE package protection, an email is sent to the customers with all the relevant info in order to get a claim approved. It appears that route denied the claim as the packaging was not produced so they couldn't tell if the item was damaged in transit. Our terms and conditions also clearly state that if there is an issue with the order that we need pictures of the item in question along with ALL packaging materials. Even though that claim was denied, we offered a 10% store credit per our terms and conditions (typically is 5% for cosmetic damage) but the customer didn't want that credit. Thank you for your business and have a great day!DeltaTeamTactical.com
Date: 05/03/2023
Thank you for reaching out with your feedback. When an order is placed with ROUTE package protection, an email is sent to the customers with all the relevant info in order to get a claim approved. It appears that route denied the claim as the packaging was not produced so they couldn't tell if the item was damaged in transit. Our terms and conditions also clearly state that if there is an issue with the order that we need pictures of the item in question along with ALL packaging materials. Even though that claim was denied, we offered a 10% store credit per our terms and conditions (typically is 5% for cosmetic damage) but the customer didn't want that credit. Thank you for your business and have a great day!
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