Complaints

This profile includes complaints for VASA Fitness's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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VASA Fitness has 58 locations, listed below.

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  VASA Fitness

  1259 S 800 E Orem, UT 84097-7232

• 

  VASA Fitness

  16921 E Quincy Ave Aurora, CO 80015-6132

• 

  Vasa Fitness

  5325 E Thompson Rd Indianapolis, IN 46237-4094

• 

  Vasa Fitness

  2500 N Pennsylvania Ave Oklahoma City, OK 73107-2427

• 

  VASA Fitness

  8200 S Quebec St Centennial, CO 80112-4411

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a free trial online back in August, 2024. I was told that having a card on file was mandatory, but that I would not be charged and my membership wouldn't officially begin until I went into the home gym I selected. I never once signed up for a full membership. I ended up not going through with the trial and figured that was that, since I have still never been into a single Vasa location. My wife usually handles the finances and somehow I did not notice the recurring monthly charge for $30. I emailed this information to Vasa requesting my account be canceled with no further charge and a refund for 6 months in the total of $180. A rep named Jasmine responded my email refusing to refund the money and sent me some bogus contract I've never seen before in my life. It's all been "signed" virtually and includes the online signature of a Vasa rep who I've never met or even heard of. I don't know what kind of sick game Vasa is playing, but it seems to me like they're tricking people into signing up for free trials and then signing them up for a full contract. So at this point, I'm disputing the validity of the fully digital contract that I've never seen nor signed, as I believe it is 100% fraudulent. If VASA doesn't immediately cancel my account and refund the $180 they have fraudulently taken from me, I will take the next step of reporting VASA to the CFPB and the FTC.

  Business Response

  Date: 04/30/2025

  Hello,
  It looks like this has now been resolved. Your membership has been cancelled with no further billing and the $180.36 has been refunded back to you. 

  Customer Answer

  Date: 04/30/2025

   
  
  Complaint: ********
  
  
  While I acknowledge that VASA has agreed to issue a refund and cancel the unauthorized membership, I do not consider this matter resolved. The fact that they claim it may take up to 30 days to return funds they never had legal authorization to withdraw is unacceptable and indicative of poor faith.

  
  

  This was not a standard cancellation — it was the result of months of unauthorized charges and a contract I never agreed to. A refund should have been issued immediately upon discovery, not delayed further. I remain dissatisfied until the funds are fully returned to my account.
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:04/24/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March ******* my wife and I signed up for **** memberships. We were really excited! Unfortunately with our work schedule and distance it wasnt working out like we planned.We each signed up for studio membership at $47.98 a piece for a total of $95.96 a month.8 days later I cancelled my membership on 4/21/25 via the app and had to pay $122.97 to cancel my membership alone which I thought was astronomical.I called Vasa directly to see if the $122.97 included the cancellation of my wife and was told by representative *** that payment was to only cancel my membership.I asked to cancel my wifes membership and had to pay on 4/24/25 another $72 to cancel her ************* 8 days with the gym and to have my wife and I cancelled it cost me $199.97. This is absurd!! This is not a good business practice. I should not have had to pay $200 to cancel a membership I had for 8 days due to location.

  Business Response

  Date: 04/25/2025

  Hello,
  I apologize for any inconvenience this has caused! Our membership agreement states that any payments set to draft within 30 days of request to cancel are owed to cancel your membership. There is also a $25 cancellation fee if cancelling within the first 6 months. Since the Rate Guarantee Fee was owed in the next 30 days, you were charged this fee of $49.99. However, as a courtesy, I have refunded that portion of the charge back to you.

  Customer Answer

  Date: 04/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:04/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In feb 2021 I got a membership to try working out. Two weeks in I realized it was unrealistic for me to make it to the gym and manage work/home life so I called the gym to cancel. They informed me that it would be $50 - $75 to cancel which I couldnt afford so I tried making do till the timeline was up to just simply cancel it and move on. I tried again after the timeline they gave me and was told basically the same thing and that they couldnt help me and to go figure it out on the app. In the past 4 years I have been charged $24 a month with random $75 charges and around 30 phone calls all ending the same including emails asking for cancellation with no response. I would like a refund for The years of misleading information from staff and the circles of just trying to simply cancel a membership that I couldnt afford which has now cost me around $1200 not counting the random $75 payments it pulls out. keeping in mind I did use the gym a total of 8 times in the first month and only two times since costing me around $120 a visit. In no world is this considered good costumer service

  Business Response

  Date: 04/22/2025

  Hello,1

  I apologize for any inconvenience this has caused! I am not seeing that we have a previous request to cancel your membership. The membership agreement does state that we require a written request to process a cancellation. If you have proof of this prior request, please send this for review. I would be happy to assist you with cancelling your membership, but we are unable to refund any previous charges without proof of a prior request as our memberships are not based on usage.

  Customer Answer

  Date: 04/22/2025

   
  Consider this my cancellation request 

  
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 04/24/2025

  Hello,
  I do see that your membership has been cancelled. You will have access to the facility until 6/18/25.

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried multiple times canceling my membership and they refuse, and keep adding monthly membership charges. I have called and spoken on the phone and I have gone in person to the location.

  Business Response

  Date: 04/22/2025

  Hello,
  I apologize for any frustration this has caused! I do see that your membership is set to cancel. You will have access to the facility until 5/12/25.

• Initial Complaint

  Date:04/15/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was setup for personal training, which was good for the trainer I decided to use. The trainer left the company so I'm not able to finish my training sessions. The other trainers are not a good fit, thus the reason I used the trainer I did. Now I'm just trying to cancel the rest of the session because there are no good fit trainers. The more or less said too bad, you need to pay the rest or use a trainer you don't like., which is stupid because if any of the other trainers were a good fit, we wouldn't have an issue. It's a money grab now for them

  Business Response

  Date: 04/17/2025

  Hello,
  I apologize for any inconvenience! The Personal Training subscription is with VASA Fitness, not a specific trainer. While I understand feeling like the available trainers are not a good fit, the subscription is still valid. I would be happy to place your training on hold for the time being if you would like me to do so.

• Initial Complaint

  Date:04/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: 4-10-2025 Time: 6:46 pm Subject: Debt Dispute/Vasa reference #******* To: *************************/*** ******/ ***** **** I *** ******* dispute this debt from Vasa, I canceled my membership in 2024 by submitting the request via online per discussion with the manager at ****, on the **************** location in ************ In. During my conversation with the Manager, he did not mention that I had to cancel in writing. Also, I have not been a member of **** since 2023 when I cancelled my membership. This is the first communication I received from your company regarding lack of payment for my membership. **** had my personal email and cell number to contact me and did not reach out during the year of 2024.I called in today and spoke with ***** **** ****************** and during my conversation ***** **** up on me. I then called back and ***** **** up on me a 2nd time. I spoke with *** ******, Chucks Supervisor and explained to her what happened with *****, *** stated she would talk with ***** about being unprofessional with a customer.Sincerely,*** ******* ************

  Business Response

  Date: 04/14/2025

  Hello,
  I apologize that this was your experience! I am not seeing that we have a previous request to cancel your membership. Unfortunately, we do need that written request to cancel. If you cancelled online, it should have sent you a cancellation confirmation email. We did attempt to contact you regarding the past due balance before the membership was written off. After months of unpaid dues, your membership was sent to ****** and Associates. At this point, you would need to resolve the balance with them.

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Theyre trying to tell me Im the responsible party for an account that is for my ex wife. It isnt my debt and Ive tried to tell them but they say they cant do anything about it except pay the past due amount to cancel it

  Business Response

  Date: 04/04/2025

  Hello,
  Can you please provide me with your ex wife's full name and birthday so I can locate her account?

• Initial Complaint

  Date:04/02/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a gym membership at VASA Fitness in ************ on February 13, 2025. I wanted to try the gym out and see if it was something I'd continue. I choose their $24.99 a month plan and was told after 2 months I'd be charged a $50 cleaning fee. I was also told I'd have to pay a $25 cancellation fee, which I thought was fair. I thought to myself, I'd give it a couple months and if I like it, I'd keep it and if I don't, I'd cancel my membership before having to pay the $50 cleaning fee. I worked out there for about a month and a half, then decided to cancel. When I went in to cancel, I was told it takes 3 weeks to cancel my membership and I'd have to pay the $50 cleaning fee. I didn't think that was right, after being told I had 2 months to try it out before being charged the cleaning fee. I believe it's misleading. What really disappointed me was, they charged me for an extra month and told me I couldn't use it. They said I could only use the remaining 2 weeks on my contract. I asked their employee why they'd charge me for an extra month and not allow me to use it. I was told, it's how it is. I told their employee this sort of thing isn't right and should be reported. They expressed agreement, understanding why I'd be disappointed. I believe I was charged $106 to cancel, which included a $25 cancellation fee, a $50 cleaning fee and an extra month they said I couldn't use... This is not good business.

  Business Response

  Date: 04/04/2025

  Hello, 
  I apologize that this was your experience! While it is true we require a 30 day notice to cancel, you certainly have access for that last month that is required to cancel. You were charged your 30 day notice on 3/27, which included the monthly membership fee, the $25 cancellation fee, and that Rate Guarantee Fee. As a resolve, I have gone ahead and refunded that Rate Guarantee Fee of $53.71 back to you. You still have access to use the facility until 5/13/25.

• Initial Complaint

  Date:04/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Basically i had got a membership and it charged me for a late fee when it took the money out of my bank, i have a prepaid card i obviously am a teen but i know that shouldnt be happening. It took 26 , I wanna know how to get that back because it really isnt my fault, it also isnt showing up as my recent transactions.

  Business Response

  Date: 04/04/2025

  Hello,
  I apologize for any inconvenience. For some reason, it looks like you had a duplicate charge. I have gone ahead and refunded that second charge. Your next bill date will be 4/27/25.

• Initial Complaint

  Date:03/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In october/december of 2023 I, ******* ********, enrolled my wife, ***** ***, and my son, ******, to Vasa fitness. Prices plan per month were: $9.99, $19.99, and $39.99. I enrolled ****** in personal couching as well. In about 2 months my wife used some special skin machine, and after that she had pain in her breast. She went to doctor, and to natural medicine doctor and pain went away. During those two months I went to **** once and experienced cold water in jacuzzi. Second time I went there, jacuzzi was working properly, but in wet sauna I had two men filling sauna with too much steam, and then sat next to me on both sides even whole sauna was empty. They started to talk to each other with me sitting between them, and I had to run out feeling totally being "hit" on. After that I had a long talk with my wife and we decided not to against them, just cancel membership. When we did that they charged us with additional months and around $60 cancelation fee. I told them that this is illegal, due to my cancellation is from the fact that we did not like service they provided. But still at the end we paid several hundred of dollars to cancel service that causes pain and sexual harrasment. Our son ****** stayed their enrolled because personal training. It has been up to 10 months after he finished that training and they are still charging him $9.99 fee, and even $59.99 last month, which we even do not know what is that for. At this point we are asking money back, every cent we paid from day 1, including all those cancelation fees. In case we do not get money back, we want everybody to see this review, since I am sure that there are many other people with bad experince in this place. Also, if we do not get our money back, we might consider taking them to court for those two cases described above. If we recieve our money that we paid since day 1, we will withdraw this complaint and we will not take any further action against them. ****** account need to be canceled as well.

  Business Response

  Date: 03/31/2025

  Hello,
  I apologize that this was your experience with VASA Fitness. We always want our facilities to be a safe and welcoming place for our members. Unfortunately, this is the first we have heard of these issues. Your membership and your wife's membership were cancelled over a year ago. The membership agreement states that we require a 30 day notice to process a cancellation, which is why you both owed another payment when cancelling. As for your son's membership, the membership portion remained active after the Personal Training ended. Our memberships are not based on usage and we did not receive a request to cancel his membership until now. As a resolve, I have gone ahead and cancelled his membership with no further fees owed. However, we are unable to refund any previous charges. I apologize for any inconvenience!