Complaints

This profile includes complaints for VASA Fitness's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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VASA Fitness has 58 locations, listed below.

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• 

  VASA Fitness

  1259 S 800 E Orem, UT 84097-7232

• 

  VASA Fitness

  16921 E Quincy Ave Aurora, CO 80015-6132

• 

  Vasa Fitness

  2325 23rd Ave Greeley, CO 80634-6633

• 

  Vasa Fitness

  7990 E 51st St Tulsa, OK 74145-7842

• 

  VASA Fitness

  8021 N 35th Ave Phoenix, AZ 85051-5867

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/25/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've tried canceling mine and my girlfriends accounts since October. I've never had an answer from customer ********************** and the app won't work for me. My best friend called the **** we have a membership with (not customer *********************** and they canceled his membership for him no problem. In january I gave up on trying to get a hold of customer ********************** so I called vasa too and they asked for my information and told me it would be cancelled but that there would be one more charge for canceling. I was fine with it and just happy that it was finally cancelled cause I haven't used my membership in about 6 months and need to stop wasting money on it. I got charged for another month in February but assumed it was just late at processing my final payment that I was told about. Now I've been charged for March, and for the first time since I've even had the account, I missed a payment because there wasn't money in my account to pay vasa because it was supposed to be cancelled already. Now **** claims I owe over 200 dollars in late fees for my and my girlfriends accounts. Please just cancel our membership and waive the stupid fees. I cant afford this and shouldn't have to as it's entirely the fault of a **** employee

  Business Response

  Date: 03/27/2025

  Hello,
  I apologize that this has been your experience! I do see that the past due balance on your membership was waived and your membership was cancelled. Can you confirm the name and date of birth of your girlfriend so I can locate her account?

  Customer Answer

  Date: 03/27/2025

   
  Yes her name is ******* ******, birthday is **********

  Thank you,
  

  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The VASA gym is at Address: 1420 E 104th Ave, Thornton, CO 80233
  Of the seven stair masters, three have been non-operational and under repair for over six months. A fourth has to be constantly restarted. The other three are in mid- and poor condition.
  Complaints to the local gym are met with, we know, we are trying, with no resolution in sight. Hopefully, there is someone regional who can take care of this.

  Business Response

  Date: 03/27/2025

  Hello,
  I apologize that this has been your experience. I would be happy to look into this issue for you, so that these can be resolved.

• Initial Complaint

  Date:03/20/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received multiple collections efforts for an account I have tried to cancel multiple times. I've never used a Vasa fitness membership. I cannot use a vasa fitness membership. Please close the account immediately.

  Business Response

  Date: 03/27/2025

  Hello,
  I am not seeing a previous request to cancel your membership. Our membership agreement states that we need a written request to cancel a membership. The account is currently past due for $202.78. That balance is owed before we are able to cancel it.

• Initial Complaint

  Date:03/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Vasa Fitness, I do not have a contract with *********************, they did not provide me with the original contract as i requested

  Business Response

  Date: 03/20/2025

  Hello,
  I am not seeing that the membership under your name is in collections. Do you have a copy of the letter that was sent to your regarding being in collections that I could review?

• Initial Complaint

  Date:03/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It is a current complaint with in the last few weeks. I joined **** end of Nov, when I signed up I also signed up for personal training. There was some misunderstanding about some free PT secessions and when money would start coming out of my account. Currently I am behind an amount on the PT secession that I can not make up fast but have made payment arrangements we there billing center. My gym membership is all current including the annual fee and monthly fees. I am being told they will not allow me access to the gym till my PT account is caught up, but they continue to charge me for the PT secessions i am not getting and they wont freeze the secession like they said they would cause my account is past do. So the bill continues to go up and they still want to charge me gym membership fres every month but refuse access to the gym. So in short they are taking money for services the refuse to provide ie. Access to the gym. I have spoke with the gym manager who has given my the run around saying I need to contact the billing center to make payment arrangements (which have been done) and have them put in notes saying so but they are still trying to deny my access to the gym. I have tried getting a hold of there corporate office (they have no direct number) they have no direct number only the one that goes to the billing center which has told me they only work for VASA and are 3rd party so they can not help. I have emailed there support line (possibly corporate, not sure) asking to speak to someone on the phone that has the power and can assist and the email I got back was a generic answer solving no issuse. I reply back to that email AGAIN asking for a call and have not received one at this time.

  Business Response

  Date: 03/17/2025

  Hello,
  I apologize for the negative experience you have had! It looks like you spoke to someone on our Member Services team on 3/14, who pushed back your Personal Training payments as a resolve so you are now up to date on payments and are able to use the gym.

• Initial Complaint

  Date:03/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally signed up for the Red Pass to try out the extra services, but decided I did not need that level. I called the gym on 2/7/2025 and requested they downgrade my amounts to the Fitness membership, which the person on the phone advised they would do. I then was charged for the Red Pass on 2/10/2025. I went in to the gym 2/16/2025, where I was told they had no access to make any changes to our accounts and we would need to call in. I attempted to call 2/17/2025 but was unable to get through to a representative and then I was sick, followed by various family members and I honestly forgot to call back. To my surprise, I was charged nearly $300 yesterday. I called, was finally able to get through to a person, and was advised our account was downgraded on 3/9/2025 so all charges were valid and the only option I was given was to cancel and I would be charged a cancellation fee. I don’t want to cancel, I really want to be able to enjoy my membership. But almost $500 for three people who have yet to go to the gym just seems a little crazy. All I want is some credit for the money I paid that I never intended to pay. I wanted the Fitness membership from the start, but was talked into the Red pass to try it out. I thought I had lowered it before I would have to pay the higher cost, but that was not done, nor was I advised at that time that the gym employees could literally do nothing to my account, aside from sell it to me.

  Business Response

  Date: 03/11/2025

  Hello *******,
  I apologize that this was your experience and definitely understand your frustration! As we do not have proof of a prior request to downgrade, I am unable to refund any previous charges. However, as a one time courtesy I have posted a one month credit to each of your accounts. 

• Initial Complaint

  Date:03/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I quit your gym because of your nasty ass bathrooms.
  
  And now I have a $300 on my credit score???
  
  Lmbo they need to take this off. It’s not my fault they don’t know how to clean and maintain a gym .

  Business Response

  Date: 03/11/2025

  Hello,
  I apologize that you had a negative experience at our gym. We would love to hear more about this if you would like to offer additional feedback. As for your membership, our memberships are not based on usage. The membership continued to charge, and your payments declined. We attempted to contact you regarding the past due balance before you were sent to collections. After months of unpaid dues, your membership was written off to Aldous and Associates. At this point, you would be responsible for the balance owed to the collections agency. 

  Customer Answer

  Date: 03/11/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: this is not true. I canceled directly with you guys. You guys kept trying to charge me and now you got it in collections. I’m not paying anybody anything and I will continue to let everybody know how your bathrooms have tiles coming up mold on the floor and they’re completely disgusting everywhere. You guys don’t take care of your location and you’re expecting me to pay you. You’re out of your mind.
  
  
  
  Sincerely,
  
  
  
  *********** *******

  Business Response

  Date: 03/17/2025

  Hello,
  I apologize for any inconvenience this has caused. As a resolve, we would be happy to have you pay us directly for $173.92, rather than the collections agency. Please contact us at 385-295-8588 to make this payment.

  Customer Answer

  Date: 03/18/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: You have unkempt facilities, and I am not paying for it. I’m not paying a monthly fee for a gross place to go work out and not have a shower. It’s insane that you’re trying to charge me for something that you didn’t get and then you’re not even providing me the service that you’re supposed to provide me. If anything, I should be getting my money back. This is crazy.
  
  
  
  Sincerely,
  
  
  
  *********** *******

  Business Response

  Date: 03/20/2025

  Hello,
  Our memberships are not based on usage. They continue to charge, regardless of usage. As for your claim of the dirty facility, I apologize that this has been your experience. I would be happy to gather more information to pass along to ensure that these issues are resolved.

  Customer Answer

  Date: 03/20/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I already brought it to the to the people that worked there. They told me if I didn’t like it to stop coming. I told them I wanted to cancel it. They told me to stop coming, so I don’t know what the hell you wanna do, but I’m not paying you shit and while I can, we can go to court
  
  
  
  Sincerely,
  
  
  
  *********** *******

  Business Response

  Date: 03/27/2025

  Hello,
  As a final resolve, we have pulled your membership from collections and closed it.

• Initial Complaint

  Date:03/06/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a gym membership and went to gym it was trashy, to busy, and just not a good fit for ******* day I attempted to cancel and I have just had a hard time from having to scroll through a calender manually to get to 1978, calls telling me I have to pay a fee in order to cancel, calling business and being talked smart to and being held hostage to a gym membership that no one should have to go through so much to cancel membership.This had exhausting and never have I been so challenged to cancel anything unless it's a scam which I do believe cancel membership with **** is a scam!!!!!!!

  Business Response

  Date: 03/07/2025

  Hello,
  I apologize for any inconvenience this has caused! The membership agreement does state that we require a written request to cancel. If you have proof of this prior request to cancel, please send this for review. Otherwise, the past due balance of $42.98 is owed before you can cancel.

• Initial Complaint

  Date:03/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May of 2024 I cancelled my and my wifes gym membership. I stopped into the gym and they walked me through how to cancel the membership. At that time, I was told that the membership was successfully cancelled. My wifes membership was on my account and they confirmed both were cancelled. Last month, I noticed that my cc is still being charged for my wifes membership. I called the gym and they said they could/would not help me and directed me to corporate. I called, texted and left messages and they were not returned. I called my cc company and they directed me to dispute the charges and stop future payments. I did this. This got someone at corporate to call me. They absolutely refused to cancel my wifes membership unless I paid $127 (the amount of the payments I disputed with my cc company) we reviewed my account and we both agreed that my gym membership was successfully cancelled last May. They failed to cancel my wifes membership at that time and continued to charge me. They failed to process the cancellation request fully, only cancelling mine. They are blackmailing me stating that they will NOT cancel the membership and will continue to bill me monthly until I pay for the prior months membership. I am owed a refund for all charges that occurred by their failure to process my account cancellation correctly. They will not budge and have threatened me that they will turn me over to collections. I need help. This is wrong. I did everything I was told to do on my part, and they made an error or misinformed me. The bottom line, Ive paid several hundred dollars for services I did not want or receive. Successful resolution would be for them to properly cancel the account and refund the membership fees they have been charged since my canceling of the membership in May 2024.

  Business Response

  Date: 03/04/2025

  Hello,
  I apologize for any inconvenience this has caused. I do see that your membership was cancelled via the VASA Fitness app in May of. Our membership are separate, so you would have needed to follow the same process on your wife's account. Your wife's membership was not cancelled at that time. It is our member's responsibility to ensure their membership is cancelled when they are no longer wanting to be charged. Because we do not have proof of a prior request to cancel your wife's membership, unfortunately we are unable to honor the cancellation date of May 2024. 

  Customer Answer

  Date: 03/04/2025

   
  Complaint: 23013165
  
  I am rejecting this response because:
  
  Sincerely,
  
  *** *****

• Initial Complaint

  Date:02/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** charges randomly for amounts that are random with no explanation. They offer promotions but then charge some kind of fee two months later to make up for that discount they initially gave.**** is sneaky and untrustworthy. Worst company Ive ever dealt with.

  Business Response

  Date: 02/20/2025

  Hello,
  I apologize for any misunderstanding regarding our fees. The Rate Guarantee fee is charged 60 days after signing up, and every year on that date as long as the membership is active. This fee is outlined in the membership agreement.