Complaints

This profile includes complaints for Havenpark Communities's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Havenpark Communities

  51 W Center St Ste 600 Orem, UT 84057-4605

• 

  Havenpark Communities

  750 Technology Ave Bldg F Fl 2 Orem, UT 84097-6204

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved in to ****************************************** in ********, ** in Feb of 2021. I put in notice to vacate with the rental on March 6th 2023 with the move out date of April 12th. We also rented a storage unit for just a few months. We paid our full rent for April 2023 for both the unit and storage unit. There has been absolutely no contact from Havenpark as to when we will get our deposits from both the living and storage units plus the unused portion of April rent. We are now at 27 days since I moved out. Havenpark will not answer their phone thats listed as ************, it goes immediately to voicemail. *** left several messages that have not been returned. Ive sent them several emails through their portal which have not been answered. Ive only spoken with ***********************, who is the site manager for Cherry Creek. She states that, It has been submitted to Havenpark, but has no timeline for my refund. It does not take 27 days to write a check and mail it to my forwarding address that I left with ****** on the day I moved out. Havenpark owes my for my original deposit of $1100.00 (I left the unit in much better condition than what I found it when I moved in) plus the unused portion of April rent which Ive calculated to be $36.77 for the storage unit and $843.90 for the living unit and lot rent. Total $1980.67. I am asking that someone from Havenpark **************** call me immediately and stop with this nonsense.

  Business Response

  Date: 05/12/2023

  Thank you for alerting us to this issue, your feedback is appreciated. We can understand ********************** frustration with the delay in receiving your security deposit. We cut the check and mailed it on 5/11/2023 along with a statement of deposit. We emailed the tracking number to ******************* so he can monitor the delivery. If ******************** has any questions or concerns, please feel free to contact ** at ******************************************************* you for your patience while we worked to resolve this. 

• Initial Complaint

  Date:03/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thursday February 23rd, 2023 a clogged toilet cause our shower to overflow and flood our master bath. Thankfully the previous owners of Carriage Way (Havenpark Communities is the current owner) were having a plumber come to our home on Friday February 24th, 2023 to fix a separate issue. While the plumber was under the home he noticed a leak and was kind enough to investigate the plumbing issue and informed us that it was more than likely a underground clog, making it the communities responsibility. When I called the ******************* to inform them of the issue and that a plumber had already looked at it the Assistant manager, ******** said in short that I would need proof or that I would need to call the plumber back out and have them go to the office to explain what happened. I told her I would not be doing that and asked to speak to someone above her and she said she would send the maintenance man to investigate the leak under my home. She called me about a half hour later on the 24th and said that the man seen no leak under my home. I went home, crawled under my home and recorded the leak I knew was there, went to the office and showed them to which the maintenance man replied "Oh, I didn't go under your home I just looked at the water meter." My issue to date is that due to the partial underground clog that they did resolve has caused the belly of my mobile home to swell with water from my master bath to my laundry room. I have been emailing/calling Assistant manager *** every Wednesday since and she said she had forwarded the complaint to HQ with absolutely no response. Water in a mobile home can cause some extensive damage and seeing how I'm going on week four with no response I can't imagine the other problems occurring due to their negligence.

  Business Response

  Date: 03/24/2023

  Thank you for bringing this to our attention. We can understand how frustrating this has been for *********************** and we sincerely apologize. We were alerted to this issue on 02/24/2023. Our ******************* Manager, ***, did speak with *********************** advising that she needed to contact a plumber to verify the source of the leak. A plumber came to the residence and *********************** contacted us advising it was our responsibility to repair the leak. We immediately contacted a plumber to assess and it was determined that the leak originated in the home and is the homeowners responsibility. We communicated this to *********************** who advise she would be taking care of this. If *********************** has any questions or concerns, we encourage her to contact us at [email protected] more than happy to assist.

• Initial Complaint

  Date:03/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a $900 water bill due 12/1/22. After several calls and stops by the office requesting a new meter, because the meter has been acting up for several months, I was assured I have nothing to worry about for the net month. For the months of April, May, June, July, and October the meter was reading zero usage, therefor the meter has not been acting right for quite some time. I have had leaks in the past, usually totaling $200-$300, when having a leak water will visually be running down the driveway from the slope, water pressure will be effected in the house, and leaks can be seen and heard by looking under the mobile home. If its an internal leak water can be heard running down the black drain pipe, there was no leak anywhere. I expresssed this to **** daily and was told not to worry about the next month as I kept insisting I need a new meter.Then I received my new Bill due on January 1st, I received this bill both by email and through the communityresport portal, both of these bills were itemized and listed sewer,water,********** fee, storm water, trash, prev balance, when adding up the total for these items it came to $1002.91 where $517.19 was from water/sewer yet the total due listed $3,422.74, see attachment. After being ignored for weeks on 1/27 I finally heard back from the office and was told my itemized bill would be adjusted to match the total they want to charge me.The pffice stopped accepting my rent payments 2/1.

  Business Response

  Date: 03/20/2023

  Thank you for bringing this to our attention. We understand how frustrating this has been for Mrs. ********** and we sincerely apologize. During April, ***, June,July, and October Mrs. ********** was not charged for the water/sewer at her home,  this was due to a clerical issue by a former employee. We have tested the water meter at the residence and have determined that it is in good working condition and there are no issues with it accurately reading usage.This was communicated to Mrs. ********** on several occasions. In early fall of 2022, a member of our staff discovered there was a leak at the home while they were working on the lot, we alerted Mrs. ********** to this situation as it is the responsibility of the homeowner to ensure repairs were completed. Due to the leak, Mrs. ********** received a higher-than-normal water/sewer bill. In December of 2022, Mrs. ********** called our office to discuss her bill, which she initially disputed. During a follow up conversation with our Area Manager,****, she did confirm that she had a leak. We received two payments in December from Mrs. ********** to bring her account up to date after she spoke with *********Again, January 20th of 2023, the meter read high usage. We had our on-site maintenance staff test the meter, we confirmed it was in good working condition and the usage read was accurate. We called Mrs. ********** on January 24th, 2023, to discuss the meter read, a voicemail was left, and Mrs. ********** did not respond until February 2nd. During this conversation Mrs. ********** indicated that we had promised to install a new water meter at her home. We researched this claim and found this inaccurate as the existing water meter had recently been tested and found to be in good condition and not in need of replacement. We understand that unexpected charges can be challenging, so we proactively extended a payment plan to Mrs.********** which she declined. When Mrs. ********** sent payment in for her February billing statement, the payment was incomplete, and we returned this to her as our system is unable to process partial payments. On February 14th Mrs. ********** contacted us to request documents needed for her rental assistance application with Lorain County Job & ****** Services. This same day, our community manger sent over all documents requested. Due to lack of response from ******* County, we proactively emailed the case worker on March 1st.We received an automated email advising that the case worker was no longer working at Lorain County, and we were given a general inbox email where we sent over the requested documentation a second time. We had not received a response by March 6th, so we re-sent the documents a third time. On March 8th,Mrs. ********** contacted the community manager and provided her new case workers contact information. We promptly contacted them and sent the requested documents a fourth time. We received a confirmation email on March 10th from the case worker that the documents were received but they noted Mrs.*********** ***** was dated for 2016 and for rental assistance to be approved,they would need an updated copy of the ***** with the current 2023 year. Our Community Manager, Regional Vice President, and Corporate Customer Support Specialist contacted Mrs. ********** via phone and email, on several occasions advising she needed to sign a 2023 ***** for rental assistance to go into effect. We have even offered to drop off a copy of the ***** and pick it up from her to avoid scheduling conflicts. We have not received a response from Mrs. ********** to date. We have emailed Mrs. *********** case worker at Lorain County Job & ****** Services on March 15th and 16th to advise we are still working on obtaining a signed copy of the ***** and to receive an updated status on the rental assistance application.  We have also not received a reply. We strongly urge Mrs. ********** to contact us at ************************************************* so we can work with her directly to resolve this.

  Customer Answer

  Date: 03/20/2023

   
  Complaint: 19594258
  
  I am rejecting this response because:
  

  In fall of 2022, staff did not work on my lot and did not alert me of a leak.  However when the bill due on Dec 1st 2022 arrived the total for water/sewer was $900 and I went to the office about the issue.  I was at the office almost every single day between receiving the bill and Christmas.  No leak could be found by me, my father, nor the maintenance person ****. There was no leak, not externally not interally, a new meter was discussed.  Also I expressed that the water scope does not have the mter connected to my email, it gives an error when I try to connect it, there is no customer support line, and **** in the office says hes not a water scope employee.  I expressed all month long I was concerned about what is happening with the water because there is no leak, and the bill is outragous, when my caseworker reached out to **** on my behalf she was assured that there was a mistake and there is nothing to worry about for the upcoming month and I do not need to continue contacting the office every single day.
  
  I have disputed my bill all along, not only initially.  I have never said there was a leak, I have continually stated there is no leak and there has been no leak, my caseworker has as well.
  
  I paid my bill for the $900 because **** said it would be refunded as they straighten things out, and I only paid it to not look like I am past due.
  
  Then I received my new Bill due on January 1st,  I received this bill both by email and through the communityresport portal,  both of these bills were itemized and listed sewer,water,********** fee, storm water, trash, prev balance, when adding up the total for these items it came to $1002.91 where $517.19 was from water/sewer yet the total due listed $3,422.74.  When I brought up that theyre itemized items doesnt come up to the total that they are requesting I was told that they will be changing the cost of the water and sewer to make it match the total due that they are requesting.
  
  I reiterate that the meter was never tested, but maintenance agreed that I did not have a leak.  It is also still not conneted to water-scope.
  
  It is false, a payment plan was never extended, however I was reassured after the first bill that things would be straightened out in terms of reimbursement before I was given a second bill.
  
  Your system is able to process partial payments when by money order or check, only online payments cannot be partial, all my payments since the beginning of this issue were ****** payments, up until the office rejeted by payment in Feb.
  
  My rental assistance application is currently waiting for the office to send in copies of the modifications to by lease, such as the rent increases and water charge addition.  They are not waiting for a new lease.

   

   

   

  
  Sincerely,
  
  *******************

  Business Response

  Date: 03/23/2023

  We have researched Mrs.*********** utility usage further and have discovered that the water meter at the residence does not need to be replaced. We performed a five-gallon bucket test on 03/22/2023. This is where we feed five gallons of water through the meter to assess the meters ability to read the additional input. The before and after reads show that the meter did register the additional five gallons of water we tested. We also reviewed the homes water usage from April 2022 to today and have confirmed that there was a leak at the home between April 2022 and December 2022.  When we say there is a leak, this doesnt necessarily mean that it is visible, it could be something as simple as a running toilet or dripping faucet. A toilet that keeps running can use around **** gallons of water per day. The months of April, May, June, July, and October of 2022 we did not charge Mrs. ********** for her actual usage that was reported in Water Scope. This was due to a former employees clerical error, and we do not plan on back billing Mrs. ********** for this unpaid usage. We are requesting that Mrs. ********** pay her overdue balance with us, including her water and sewer usage. We have spoken with Lorain County Job & ****** Services and have confirmed they are *********** Mrs. ********** with this overdue balance,including her water and sewer bill. All that is needed is for Mrs. ********** to sign a current 2023 lease or they will be unable provide assistance. Our Regional Vice ********** ************************ has called Mrs. ********** and she has not returned any of the calls.  We strongly urge Mrs. ********** to call ***************** at ************* or to email us at ************************************************* so we can assist.

  Customer Answer

  Date: 03/29/2023

   
  Complaint: 19594258
  
  I am rejecting this response because:

  Speaking of early 2022 and water meters there were also two months I believe March and April ,or Febuary and March where I had to move myself, my kids and my pets out of the home while *************** was not addressing yet another water meter issue.  The water was flying from the middle of the meter, and I had to shut the water off coming from the ground.  I keept contacting the office about the water meter being broken and it took two months to get someone to finally fix the meter, during this time we couldnt live in the home with no water and I was still paying the rent for those months and was paying electric/gas connection to a home I couldnt even live at because the office was not treating it as urgent.
  
  Again though there was no leak found in my home after receiving the $900 water bill, even if there was an internal leak there would be reduced water pressure, and water would be able to be heard running down the black drainage pipe.  A leaking toilet runs about 1 gallon an hour, which would be 24 gallons a day not **** gallons.  Filling a **** gallon pool at full hose flow rate would take about 32 hours and it is impossible for a toilet to outperform that.
  
  Also if the water scope account would have been fixed when one of the times I brought it up I would have been alerted if anything was happening and it is the offices fault if something was happening and not helping me be alerted.  This is still not fixed, so even if something was happening right now I wouldnt be alerted yet again.
  
  I had regular water readings for August and september. So my actual usage was reported at that time.
  
  I am requesting that the office removed the water /sewer charge that is outstanding and fixes the water scope.
  
  I have also spoken to JFS and they stated they are waiting for the letters that were sent to me by *************** that stated I had an increase in my rent. They do not want a new lease they want the addendum notices.

  
  
  Sincerely,
  
  *******************

  Business Response

  Date: 04/04/2023

  Our Regional Vice President,***********************, is in contact with Mrs. ********** regarding this complaint and both parties are working together towards a resolution. If Mrs. ********** has any questions or concerns, she may contact ***** at: ************* or email us at **************************************************

  Customer Answer

  Date: 04/05/2023

   
  Complaint: 19594258

  
  Yes we are currently working together towards a resolution 

  
  Sincerely,
  
  *******************

  Business Response

  Date: 04/06/2023

  We appreciate your confirmation of resolution. Please contact ***** at ************* with any questions.

• Initial Complaint

  Date:02/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved in March 2020 signed a lease for a brand new 4 bedroom I have come to love part of the lease offered to sell us the home after a year of renting it and first years rent going towards the payment if I decided to buy the home after the first year no one ever approached us with their part of the deal or a new lease for our second year towards the lady 6 months of the second year I faced some hardship and asked them to bare with me the lady in our office said yes while I received an eviction notices from the community manager also the lady in the office text me offering a payment arrangement if I came up with half of what I fell behind on but did not tell me a deadline or reach out again I didnt cintachrhem for a couple weeks because I didnt have the half yet when I get a text from the lady saying they no longer offered me the payment arrangement and that my lease would not be up for renewal, mind you they never approached or asked us to sign the second year but let us stay it seemed to me they just wanted us out because they have to sell the home and since we werent approached to buy like they shouu it Id if and how it said in our lease we were of no use to them anymore not to mention any problems we had with the home took time for them to get fixed and theres still things they have not fixed since I first moved in almost three years ago, also when I asked to speak to someone above them they retaliated and served me with a ********************************************************************************************************************************************************** to have them parked to which she said it was ok there is no communication between them and I feel somethings shady about their behavior towards me in my situation almost something personal which I dont understand why Ive never been rude or disrespectful I fell behind one month and have tried to pay this month and they wont take my payment almost like they are sabotaging me to kick me out I have 4 children and am on leave from work since December I have all my paperwork and am waiting for my pay to kick in and back pay from my work insurance which I have told them they dont care

  Business Response

  Date: 02/17/2023

  We appreciate that this issue was brought to our attention,and we apologize for any confusion regarding ************************* lease. The resident moved into our community in March of 2020, signing 12-month lease that expired March 31st, 2021. During this time, once a lease expired,residents were moved to a month-to-month lease which didnt require a new signature. Our process has changed since then and now we notify residents of upcoming lease expiration and offer them different options. While reviewing lease renewals, instead of offering *********************** another 12-month lease agreement, we instead decided on a non-renewal due to several factors including an inordinate number of late or missed payments. *********************** did communicate with us regarding their financial situation. We cancelled the original non-renewal, and extended a payment plan option. This stated they needed to pay 50% of the amount due up front and then we would schedule the rest of the payments over the next few months. After agreeing to this payment plan, we attempted to schedule a time for *********************** to review and sign the agreement. After multiple failed attempts to obtain their signature, we cancelled the payment plan, reinstated the non-renewal, and updated **********************. If there are any questions or concerns regarding this situation, we encourage *********************** to contact us. We are available by email: ************************************************* or by phone: **************.

• Initial Complaint

  Date:02/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***************** - ***********, ** The new Mgr understands nothing about property Mgmt or Maint. There are giant 1/2 dead trees in this park that are looming over peoples trailers that are extremely dangerous. There is a 1/2 dead top heavy pine tree ready to fall in my place. **** refuse to cut it down. Yet they cut the bottoms on every tree on the way in here for line of sight on a straight road. The trees here have completely ruined my car. Especially, the air intake. Bird p*** is everywhere - completely covering My driveway, grass, vehicles. Pine needles ruined my roof. I had to buy a new roof this year. Now, my new truck is being ruined. Ive had the new roof 2 months and already had an ice dam build up because of the pine needles in my gutters that were cleaned two months ago!!!!!! Im CONSTANTLY twisting my ankles on pine cones that are littered everywhere. I lost a week where I couldnt walk because I twisted my ankle so bad. Not to mention the lawn mower that was completely ruined from pine cones. Ive absolutely had it with this place. Ive been here over 2 years. Never paid lot rent late. I spent $600 last year doing landscaping and yard cleanup only to have it all ruined after a month from this pine tree. Im ready to just put my lot rent in escrow and call a Atty. **** owe me a new roof and a car. Id move if I could afford to. But Im disabled and spent every ***** I had to buy this place. Im completely disgusted at the lack of care for the residents here and the lack of basic maintenance that needs to be done. Every resident I talk to is upset about this place. Even the *********** looks terrible. Take care of your property Havenpark. Thats the cost of doing business. I own my mobile home outright. Take exceptional care of my part of the property. And, Im a good person who believes in treating people with kindness and respect. I expect the same from the community I work so hard for to live in.

  Business Response

  Date: 02/13/2023

  Thank you for bringing these concerns to our attention. We can understand how frustrating this situation been for *************************** and we apologize for any inconvenience. We have been in contact and informed her that the trees in question have been inspected and are deemed healthy, alive, and do not need trimming at this time. We also confirmed that they are not encroaching the home or driveway in an unsafe manner. If *************************** has any questions or concerns, we encourage her to contact us at ************** or by email at **************************************************

• Initial Complaint

  Date:01/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Why does none of the snow removal equipment doesn't work not right for the money we pay out....

  Business Response

  Date: 01/26/2023

  Thank you for bringing this concern to our attention. Our snow blower is not working due to a lost key. We sincerely apologize for any inconvenience this may have caused. A replacement has been ordered and we have called ****************** to provide this update. If ***************** has any questions or concerns, we welcome him to contact us by calling our Resident Experience line at ************* or by emailing us at *************************************************. 

• Initial Complaint

  Date:01/11/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Moved out of Westwood mobile Homes in *******, ****, back in August. We have never had, or seen, such incompetence from the Trailer Park, or its new Management. I have been waiting 5 months now on my security deposit. We had no damage to the trailer or any other reason to lose any of the funds. Management said we would receive the funds months ago by mail. I have called, sent emails, and talked in person to no avail. When you try to reach someone above the local trailer park, it's like they don't exist. We would like our full security deposit sent in the fastest mail package possible so we can move on and be done with this company and any of its subsidiaries.

  Business Response

  Date: 01/12/2023

  Thank you for bringing this matter to our attention. We can understand the frustration and sincerely apologize for the inconvenience. We have connected with ******************************************* and have extended our apologies as well as an updated status. The security deposit check was initially mailed to an incorrect address. This has been fixed and a replacement check is being mailed today,01/12/2023, via overnight shipping. We have provided the **** tracking number to ******************************************* so they are able to monitor the delivery status. If they have any questions or concerns, they may contact us at ************************************************* or by phone at *************.

  Customer Answer

  Date: 01/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************************

• Initial Complaint

  Date:12/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried contacting the company by phone and online requests multiple times regarding an application due to a ***** misdemeanor 4 years ago. I have not received a response. Someone sold me a trailer in a mobile home community and then I found out my son did not get approved for the lease. Now we own a trailer that we can't live in and the seller is still responsible for the lease. Not sure what can be done, so would like to discuss options. According to *********************** and the Fair Credit Reporting Act, we should receive a copy of the background check and have not. My son has a disability and is looking for the next step toward his independence.

  Business Response

  Date: 12/08/2022

  Thank you for contacting us regarding the application that you submitted. We apologize that you have not received the necessary paperwork. I have confirmed with our team that it has been mailed out, and you should receive it within the next few days. In addition,it was explained to the last owner of the home that they were required to have all buyers go through our community screening process. If you would like to speak in more detail regarding the application, the applicant can reach the Regional Vice ********** ***************************** at ************, to discuss further. Should you have any further concerns or questions, you may also reach our corporate customer service at ************************************************* and we will ensure your inquiry is addressed promptly.

• Initial Complaint

  Date:11/06/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August 2022, I paid $69,000 cash for my mobile home at ********************************************************. After several requests, ************ management has not given me the title to my mobile home. The manager claims she's waiting for corporate to furnish the title. I can't understand why I didn't receive a title when the home was purchased. When you buy a home, the seller is obligated by law to give the buyer the title to the property.

  Business Response

  Date: 11/09/2022

  Thank you for reaching out about not having received your title yet. We truly apologize that this happened, and any issues it may have caused. After researching this with our title team, we have confirmed that the title is with ************* and they will mail the title to us. Once we have it, we will be able to begin the title transfer process. We will work closely with all parties involved to ensure the title transfer is completed in a timely manner. We will continue to check in on the status of the title and *********************, Regional Vice President, will contact you with updates. If there are any further issues or concerns that you have, please do not hesitate to reach out to ************************************************* and we will ensure it is addressed promptly.

• Initial Complaint

  Date:10/16/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello My Name is *************************** i try to contact ************** Park Because I move out September 1 /**** And I been waiting for my security deposit Wich i should recibe after they summit my Inspection But Im still dont hear nothing from no one I went to the rental office and I *************** She tell me she doesnt know nothing about the money she said they going to send you a check but I dont know when because Im just do inspeccin and thats it I know probably in not lot money but Im still should recibe something

  Business Response

  Date: 10/21/2022

  Thank you for contacting us regarding your pending security deposit refund. Your refund was processed on 10/12, and should take **** calendar days to arrive via ***** Should you still not receive the money after that timeline, please contact either the Community Staff, at ************, the Regional Vice ********** *************************** at ************ or the ************************************* at **************************************************