Complaints

This profile includes complaints for Havenpark Communities's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Havenpark Communities

  51 W Center St Ste 600 Orem, UT 84057-4605

• 

  Havenpark Communities

  750 Technology Ave Bldg F Fl 2 Orem, UT 84097-6204

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Haven park took over the Community that I have lived in for about 4-5 years. I have one of the smallest lots in the Community with a year 2000 single-wide. I am a single disabled Woman and I've greatly improved the property. Before Mill creek was bought out by Haven Park, the rent was raised. The previous owners and management thought that My lot rent would be left alone. No, it was not and everyone around me with double lots and modular homes and double-wide pay less than Me! I have one Neighbor who has been here also on a small lot who has been less than me and I pay more. I tried to speak to office manager and was told that it wasn't "Her job" to answer me and when I asked for a phone number. I was given a number that no one answers. I've wrote letters and I'm completely ignored. I'm a fixed income with a lot of health issues and could use the price difference on my food bill. I have not been treated fairly and I just want to know why. I live in the property they purchased in Evansville, In. Mill creek Communties. It's been at least 8 months just trying to get an answer.
  Thank You

  Business Response

  Date: 10/18/2022

  Thank you for reaching out
  regarding rent increases in your community, and we sincerely apologize that you
  have not received an answer regarding your inquiries. It is common practice for
  people in the same community to pay different rates, which is based on many
  factors, including move in dates, length of lease, rent at the time of move in,
  etc. Every resident in the community received a flat percentage increase. While
  we cannot divulge information on other residents, we would love to speak with
  you regarding your individual concerns. Sarah A****, Regional Vice President,
  has attempted to reach out multiple times without response. Please contact
  Sarah at ###-###-####, reach out to the community at ###-###-#### or contact
  our Corporate Customer Service at [email protected].

• Initial Complaint

  Date:09/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Now that you are the new owner of **************** in *******, *********...you should REALLY allow the residents here to put in a fence around our property line...?? because we have 2 dogs and my mother and I are BOTH disabled and my father is 72 and it's hard to get up and down the steps...so how about it? Some fencing FINALLY??? ??????

  Business Response

  Date: 10/04/2022

  Thank you for reaching out about with your question regarding fencing around your yard. Our Regional Vice ********** ************************ has attempted to contact you multiple times without response or returned call. Should you still wish to discuss this matter further,please reach out to the Community at ************, or *****, at ************.You may also reach out to our ************************** team at **************************************************

• Initial Complaint

  Date:09/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried multiple times to call and text **** the finance person at Havenpark multiple times to have a ****** direct deposit made for the purchase of my home at **************** in ***************** ****. There were two deposits made one is still pending which I was told will be cancelled. My bank requires this to be removed. Also I was told that the deposit for the lot will be given back to me thru direct deposit sooner than the required 30 days. So far that has not been done either. This whole deal with Havenpark is ridiculous. I have never seen such miscommunication and incompetence.

  Business Response

  Date: 09/23/2022

  Thank you for reaching back out to us about this issue. I have spoken with ***********************, VP Of Finance, and he has ensured me that your deposit has been issued. With the re-called ACH that is in process, we are at the mercy of the banking system as to when that gets removed. We are actively working to ensure this is removed and we will provide you updates as we receive them from the bank. If you have any other questions or concerns, please feel free to reach back out to ***********************.

• Initial Complaint

  Date:09/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a mobile home at *********************************** now known as ************** in 2019 and I paid cash upfront for it. Along with all taxes and buyers cost and title transfer fees. Now we are more than two years later and they still have not produced me a title. I have tried selling the home several times and every time this issue comes up. Here we are two years later and I am again in the same position trying to sell this home with no title.

  Business Response

  Date: 09/16/2022

  Thank you for reaching out about not having received your title yet. We truly apologize that this happened, and the issues it has caused you. After researching this with our title team, it appears current delays are with the County titling office. It could take up to 4 weeks to receive title, but *********************, Regional Vice President, will be checking in with you weekly to provide updates as to where we are in the process. If there are any further issues or concerns that you have, please do not hesitate to reach out to ************************************************* and we will ensure it is addressed promptly.

  Customer Answer

  Date: 09/19/2022

   
  Complaint: 18020874
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

   

  it has been nearly 3 years. I have been given this same response since the day I bought the home. The title team was on-site in **** earlier this summer and told me the same thing then being the better part of 3/4 MONTHS ago. 

  Business Response

  Date: 09/23/2022

  Thank you for your contact, and again we do apologize for the time that it has taken to transfer the title. Unfortunately,at this time, the delays are with the County title office. I understand that you have been in contact with *****, Regional Vice President, about this issue and she will continue to update you on the status of the title weekly. Please do not hesitate to reach out to ************************************************* , or ***** directly, if you would like to further discuss your concerns.

• Initial Complaint

  Date:09/04/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/23/2022 Haven Park Communities agreed to purchase my home at **************** in ***************** **** for ***** dollars. They agreed to pay off my existing mortgage to Performance Equity Partners in ****** Parl ******** which was ***** and send me the balance via cashiers check for ******** next day delivery.. Their check was written on 8/29/22 and arrived at the park office on 8/31 due to delivery issues with **** On 8/29/22 I wemt to ******************* Omaha where I have a checking account and deposited the check. My bance held the check for 10 working days and released to me **** dollars for me to use until the check clears. On 9/2/22 I was informed by First National Omaha the the is no good and that I would be held responsile for it. I went back to the office here atLakeside Estates and informed the park manager of the situation. She then called ********************* at the corporate office who it would be straightened put within 2 hours. This was at **** am cst. At 5 pm cst time on Friday there was still no response back. So my baqnk account is in the negative for over ***** which has caused a great hardship. *********************** told me that the check I got is cashier check. I asked my bank if it is and they said no because a cashier check would say so and not have an account number on it, They said that the account holder would have to phsically walk into the bank give the account number and then a cashier check would be made. There is also a payment number on it as well I told ***** that I want a direct deposit to replace the bad check into my account and she said the main office will not do that. There is also closing documents or written agreement on their purchase of the home.I want this resolved asap and I will not accept another check. I will only accept a direct deposit oin to my account by 9/7/22 end of business day.

  Business Response

  Date: 09/07/2022

  Thank you for reaching back out about the issues that you were having with the check that was sent to you. We truly apologize that this happened, and the issues it has caused you. After researching why this happened, the check was erroneously flagged without confirming with our company first. We were able to send a direct deposit into your account today, and it should hit your account no later than tomorrow morning (9/8). If there are any further issues or concerns that you have,please do not hesitate to reach out to ************************************************* and we will ensure it is addressed promptly.
  

  Customer Answer

  Date: 09/08/2022

   
  Complaint: 17918187
  
  I am rejecting this response because: The money has not been deposited into my account as promised this day 9/8/22.  The pffice here sent my direct deposit information  to you yesterday as you requested at 11:30 qm cst. My bank posts all direct deposits by 6 am  Today it is not there. This has caused a severe financial burden on us. I have contacted everyone that I am a diabetic and must have my insullin shot daily. I am out of insulin and because of this
  we have a severe negative bank balance and cannot get more. I will miss today as well. Even my two dogs will be out of food by 9/9. That is not right. They have nothing to do with this disaster. Currently there is a ****** negative balance in our account because of this and no one seems to care. It is not our fault that ********** messed up. 
  Sincerely,
  
  ***********************

  Business Response

  Date: 09/12/2022

  Thank you for reaching out again about the issue with the *** payment. I have spoken with ***********************, VP of Finance, (whom has been in contact with you) and understand that this has now been resolved. Again, we apologize for the inconvenience and hardship that this has caused and we appreciate your patience in working with the banks. If you have any more questions, please reach out to ***********************.

  Customer Answer

  Date: 09/14/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/30/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased my home in New Horizons community on October 7, 2022. Paid For my home in full with cash. Since that time I have not been able to get a title to my home even though I paid the fee for the transfer. Receive nothing but excuses when and IF you can find a manager (this is an ongoing problem for the whole community). The county treasurer has tried to reach someone on my behalf as has the department of transportation. Messages and requests for service are constantly ignored. On the rare occasions I did get to speak to an employee, I received no help, no accurate information, nor any explanations. I cannot fathom what possible LEGAL reason they would have for withholding my title. It is a simple online task that would take barely half an hour and as I stated I have already paid the required fee to New Haven. I just don’t understand why they would rather have a more drastic measure taken against them instead of making a simple transfer of a title that is required by law and is rightfully mine. I love my house and I love the people in this community but this company is the absolute worst to work with. They obviously do not care about anything but the rents that they can collect. The complaints I have read are simply issued text book business responses. They should not be at all surprised when they are met with, what they deem as rude responses and complaints, when they show absolutely no willingness to assist residents with simple problems.

• Initial Complaint

  Date:08/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have problem. in a park within ********* communities.The maintance supervisor. Illegal trespassing. Spying on residents. Doccumented cases of animal abuse. Laws being broken. Threatening residents. Berating, and cussing at residents. We are all getting tired of it. And would like a discussion with corporate. Regarding these issues. Or it will have to go to higher legal recourse. Please I would like an email. Or a call back I'm ***********

  Business Response

  Date: 08/19/2022

  Thank you for reaching out to us about the issues you have experienced. We truly apologize that this has not been addressed prior, and the issues it has caused you. I have researched the complaint listed, and would like to provide you an update. I understand you have spoken with our Divisional Vice ********** ************************************ to voice your concerns. To reiterate the conversation you have had, we will be looking into the situation regarding the maintenance supervisor and ensure we are following proper protocols regarding treatment of stray animals in the community in the future. Should you have any further questions or concerns,please do not hesitate to reach out to ************************************************* and we will ensure it is addressed promptly.