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Business Profile

Pest Control Services

Brooks Pest Control, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

This profile includes complaints for Brooks Pest Control, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Brooks Pest Control, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 79 total complaints in the last 3 years.
    • 45 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hire Brooks to control rats. They set traps an never came back to take rotting rats out or reset traps. I cancelled them because they are not performing the service i pai for. Now, they are charging me a lot for cancelling. I called them to try to work things out an di only got threats.

    • Initial Complaint

      Date:10/02/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      6/26/24 was the day the company representative told me I could cancel at anytime free of charge. I paid $79 for 1 month of service. Post cancelation date, the company has been wrongfully charging $45 each month from my account. The business has not tried to resolve it.
      I spoke with a representative named Asher who threatened to charge my card for a service that was supposed to be canceled after the first month. I am currently in the process of moving and they said that once I receive the lease, to show them proof for cancelation. On the phone in a recorded conversation per company line, Asher stated that he would charge us over $200 to cancel the subscription that never existed. I stated, do not charge or cancel me with penalty, and he repeatedly threatened he was going to do so. He went on saying he is the boss and there is no one else above him to speak with. There was a lot of turmoil, lies, and fraud in the contract and conversations with this company. You can see in the contract that it was altered post signature. I signed for only a month to cancel and they changed the wording which is a considered invalid and not legally binding. Please assist to make this right. I did not sign an annual contract and I was being given incorrect information. As the company representatives have ensured me, I would like to cancel without penalty, as promised. Also, I would like for Asher to be given corrective action for his failure to provide quality customer service.

    • Initial Complaint

      Date:09/30/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Thursday 9/12, a technician was sent to my house to perform a pest control service. He was here 16 minutes, and talked on his phone to a friend the entire time, not focusing on his task. My cameras showed him walking talking and stealing my water to fill his pest control tanks. I wasn’t informed he was coming out, I only knew because my cameras alerted me, then I got billed $162.38. I reached out to them to complain about the poor service. I told them I no longer wanted to use them because they stole water from me, performed a very poor job of providing pest control, didn’t removing webbing on my house and walked around aimlessly on camera. They wanted to send a different tech out when I am home. I told them I don’t have time to watch them do their job, I pay them for a service that they aren’t providing adequately and it’s not my responsibility to watch them perform it. I told the to cancel the services moving forwards. They then charged me a $200 cancellation fee. I can understand that if I failed to keep up my end, but THEY failed, charged me the fee, then a cancellation fee. This is theft. They don’t provide good service, then charge me for the service and to cancel subpar services.

    • Initial Complaint

      Date:09/20/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The sales rep came to my door on 8/7/2024 to solicit business, and then he proceeded to lie and deceive regarding the safety of the products they use. They use carcinogens in all 3 products they applied to my property and food garden area. Boston repeatedly reassured me that essential oils are used -- and that nothing harmful is used. I repeatedly expressed that I didn't want any product used that would be harmful to the garden insects, birds or reptiles -- or humans Boston repeatedly assured me none such would be used. He only spoke of essential oils and non harmful solutions. They charged a $251 fee to cancel the contract despite the lies of their salesperson. They will not refund the $55 for services not yet performed. I paid $99 for the initial service. From my conversations with customer service and the manager, it is clear that they have zero concern for the deceptive lies of their salesperson. I request a refund of the $55 for services not rendered and for the $255 cancellation fee.

    • Initial Complaint

      Date:09/17/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of issue July 26,2024 Michael W******* came to treat home for rats. He looked at the interior and said there was nothing he could do because of the condition of the house. He gave us his personal phone number to offer to come on his own to help clear the house. He left us with 4 traps. Originally I paid $72. I had to sign a contract for him to do anything. Nothing was said about a long-term contract nor about a cancellation fee. I called to cancel and have been unsuccessful. My account manger threatened me that if I hung up on him, he would send it to a collection agency. Nothing has been done for treatment of the issue with the rats. Strangely, the account manager/representative had no reaction to the tech offering to bring his family to clean our house "on the side".

    • Initial Complaint

      Date:09/16/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      9/5 first contact with company, spoke to Ashton. I told him my concern was that we had a party on 9/14 and were looking for results by then. He promised we would see results in a week and we agreed to sign up. Ashton assured me mosquitos and flies would be part of our service.

      9/6 Tech showed up and told us the problem would be worse in a week, we refused service at this time

      9/6 Called and spoke to Josiah, he admitted Ashton lied and said they would come out and perform the service and then come again Friday 9/13 to clean up and redo service to make sure it was good for the party. He noted that flies and mosquitoes were not part of our package and they would need to be added.

      9/6 received service by Joshua

      9/11 Called customer service to schedule follow up service and was told that wasn’t possible, call was transferred to an account manager and they were able to schedule it for Friday, noted flies and mosquitoes were an issue and I was told they would address it then with fly bait.

      9/13 Frank showed up for service. I requested the fly bait they promised. He said he was new and didn’t know what that was.

      9/13 I called customer service to request the fly bait, phoebe answered and told me I made up ‘fly bait’ and refused to transfer the call to an account manager.

      9/13 I called back and spoke to Danica, she transferred the call to Carson, he said they would send someone between 3-5 that day with the fly bait and mosquito boxes since that was still a concern. No one showed up.

      9/16 Called customer service to cancel our contract with no consequence given their continued lack of service. Jorge explained that all the agents I spoke to were new and that’s why I got wrong information and continued to make excuses. He Asked for another chance however I refused given my on going attempt to give them chances. He refused my attempt to speak to his higher up. Immediately after the call I was charged a $225 cancellation fee.

      Requesting $225 fee be refunded

    • Initial Complaint

      Date:09/12/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      August 6th, 2024 I signed up for Brooks Pest Control service after being lied to about the actual cost.

      Last week I emailed Brooks wanting to cancel my service / contract as what I am being charged for the service is not what I was led to believe when signing up. I was told I needed to call in and speak with a manager, which I did yesterday. He listened to the video recorded when I signed up and said it was clear to him of what I signed up for. He sent me the recording to listen to and it is absolutely not clear at all. The wording is very manipulative. The recording states "your initial service was discounted from $399 to $99 and your monthly bill is $33 starting in 30 days. Services will be performed quarterly and this is a 12 month agreement." After being told repeatedly by the salesman that all I would be paying for is the service of $99 broken up into three payments, with the employee coming out three times to spray over the next year, it was clear to me that it was only the initial service fee I was paying for, broken up into three payments. The sales man assured me multiple times there were no other fees.

      I told the manager yesterday that no where on the contract was there a total cost for the service, or that I am expected to pay hundreds in total. I was told by him that it wasn't a very good sales tactic if they did that. That made it clear to me that I was lied to and manipulated.

      After the phone call where I was told there was nothing he could do. I gave a negative google business review. The company reached out to me and told me to reach back out to get this handled. I did today and was told, again, that there was nothing that could be done.

      I was led to believe I would pay 99 dollars. What I will end up paying is 495 dollars.

      All I want is the contract terminated free of charge.

    • Initial Complaint

      Date:09/05/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So in July they came by offering 12 month contract 70 a month. Im like cool. They half way performed what was asked. Then August came around. They charged me on the 5th. But never came todo the service
      Ive called with no response back at all. Now they have taken another payment out. I see here with their responses they are a legit scam and i am totally stupid. I just want them to stop charging me since they are now in breach of the "contract". Never been charged before service before that is bad business.

    • Initial Complaint

      Date:09/04/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hired this company to handle pest control issues. Paid $59 for the first service. Nothing died so I scheduled them to come back a week later. The day of I confirmed the appointment 3 times. Near the end of my appointment window I hadn’t heard anything so I called. I got multiple excuses as to why they didn’t show up. Who knows which excuse was the truth. I waiting all day long for them and hung around town waiting to let them in the house. Now I want to cancel their service because they have extremely poor service obviously and so I did just that and they automatically charged me 241 when I did not authorize the payment or enroll in auto pay. They provided poor service - I wanted to cancel. Now because they provided poor service I have to PAY TO CANCEL. Ridiculous. I want my money back and I will never deal with this company again. I ended up hiring a local HONEST and RELIABLE company.

    • Initial Complaint

      Date:09/04/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      0n July 1 2024 I called Brooks pest control to cancel my service .the gentleman argued with me.He said he wasn’t going to cancel it he would put me on a monthly and lower my bill. I said no I don’t want your services I told him not to send anyone out , because I wouldn’t pay for it . They sent a person out anyway.. I called back again and they finally canceled it , the gentleman said he was going to waive the outstanding balance. They keep sending me bills I keep calling them , now there pressuring me by calling me and emailing me telling me that they are going to send me to collections. I don’t owe the bill , they were told that I didn’t want there service anymore but they still sent someone out and tried to force me to retain them

    Brooks Pest Control, Inc. is NOT a BBB Accredited Business.

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