Complaints

This profile includes complaints for Brooks Pest Control, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Brooks Pest Control, Inc.

  1409 N Research Way Orem, UT 84097

• 

  Brooks Pest Control, Inc.

  680 E Parkridge Ave Ste 100 Corona, CA 92879

• 

  Brooks Pest Control

  402 W Bedford Ave Ste 103 Fresno, CA 93711

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/31/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I oversee me my elderly disabled(wheelchair, min use of hands and diminshed mental capacity) mom bills etc(Claudia Young@ 2146 ********* ****** **** ** *****). July 2024 spoke to BPC on behalf of my elderly disable mother to stop auto charges from her acct. BPS said it would stop. Her acct was charged again. 8/22/24, i called and spoke with Mike h Dorian and charges were reversed abd acct was to be closed as i explained my mother cannot make decisions and is unable to agree and sign contract. Dodian agreed to terminate. 8/26/24 refunds fkr charges went to my mother's acct. 8/30/24 new charge of $121.98 pending to debit on9/3/24. I called BPS and spoke to Cross. He went back and forth over what his notes said veersus what I told him wa said. He said he could listen to recordings of prev conversations of my call of which i not only agreed to, i encouraged. He then told me to be quiet and to be an adult. I explained to him my frustrations from calling and having prior resolution(terminate contract & no auto charge on 8/22/24) rescinded via him and he said he could stop autopay for 1 week and i need to prove to him i have power of attorney to cancel contract with no fee. I told him if we have to pay fee, it will be paid just no auto pay as her social security income does not cover it.

• Initial Complaint

  Date:08/30/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is sending me to collections for services. I was never given. I tried multiple times to speak to somebody and clear this solution gave the same story to multiple employees managers. The gave me the runaround different managers told me different things stating on clearing out the balance and others saying the only way it’ll clear it is if I remain with the service which I disagree with because the service was horrible and never was told That my service was coming up and I have messages and recordings about them stating my balance was going to clear and all they would tell me is oh no, we can’t do that. You have to remain with us for another year trying to trap me with the services for another year. I told him that I did not want the service, and then stating that that’s the only way my balance will clear and I had told him that I don’t want service till I speak to someone stating that the balance was at zero never gave me a call. I texted them. I called Them several times and no attempts on them on calling back or giving me any reason.

• Initial Complaint

  Date:08/20/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Service tech was a no show for the regularly scheduled service for August. I had to call the company 3 times to reschedule. The tech was still a no show.

• Initial Complaint

  Date:08/19/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially agreed to start a fumigation plan with Brooks Pest Control in April 2024, which was supposed to cost $150. However, the service appointment was not honored as no one showed up. I decided to cancel the plan, and the company offered a $50 discount, assuring me they would provide the service after the first scheduled visit. Despite these assurances, I was charged $65 on June 7 and July 7, 2024, even though no services were performed in those months. To my dismay, I was charged again on August 6, 2024, for another $65 without receiving any services.
  
  Frustrated by their lack of service, I called to cancel their services, but I was then charged an additional $250 as a cancellation fee. Over the past four and a half months, Brooks Pest Control has only provided two services, yet I have been charged a total of $535. This amount includes the initial fees, monthly charges, and now the unjust cancellation fee.
  
  Furthermore, when the services were initially sold to me, the sales representative who visited my home did not disclose that I was entering into a 24-month contract. If I had been informed of this, I would not have agreed to such a long-term commitment. The representative also misrepresented the nature of my signature, stating it was only for the credit card charge, not for a 24-month agreement. When I requested a copy of the contract, I was told it would be sent via email, but I never received it.
  
  Given the consistent lack of service and the misleading practices involved in securing my agreement, I find the charges to be unfair and unjustifiable. I am requesting a refund for the payments made for the services that were not rendered and a waiver of the $250 cancellation fee. I believe it is reasonable to expect a company to honor its service commitments or allow me to move on without penalty when they fail to do so.
  
  I would appreciate your assistance in resolving this matter and obtaining a fair resolution.
  
  Sincerely,
  Madisyn priest

• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have acquired pest control service with Brooks Pest Control on 6/7/2024. I have signed a one year contract however this company has been unprofessional. I have only been with them for about 3 months and they have been giving me unsatisfactory service. I am asking to break my contract without having to pay the remaining balance because they are not holding the standards on their end. If I have to remain with the company I expect them to uphold their date and times of appointments without their constant rescheduling.
  8/8/2024 I made an appointment for 8/10/2024 at 8am to 12pm to have my house sprayed inside and outside. 8/9/2024 they reached out to me and rescheduled my appointment to 1pm to 5pm. This was an inconvenience for me but I needed my housed sprayed so I accepted the new time.
  8/12/2024 I made an appointment for 8/17/2024 at 8am to 12pm. On 8/13/2024 they once again rescheduled my time to 1pm to 5pm. The technician never showed up to my house. I had a miss call from them but when I called back to see why no one showed the person I was taking to said he had no idea because he could not get a hold of the technician. On 8/19/2024 I called and I explain my situation and their bad service and they would not let me break contract even though they have not been professional on their end. I am unsatisfied with this company and service and don’t feel it’s right that I have to stay locked into a contract when they cannot uphold the end of the bargain.

• Initial Complaint

  Date:08/17/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 24, 2024 I get a knock on my door from a Brooks Pest Control rep peddling services. I explain that I already have pest control. She explains what their company can do for me and asks me to consider switching to using their services. I gave them a shot. She charged me $99 for the first treatment, stating that it was a $350 value and that if I cancelled, they’d charge me the full amount. They returned the next day and completed the first service. They said they return in 2 months and complete the next service while charging me $59 every month. 2 months goes by and nothing. August 9, 2024 I send an email inquiring about my pest services. I receive a reply apologizing and promising me that the following Monday August 12, 2024 someone would be out to complete the service. No one came. August 16, 2024 I send another email and receive another apology reply. I stated that I was frustrated that I was being charged for services not rendered and considered whether I should cancel my contract. The next reply simply said they’d make a note in my file and then thanked me, telling me to have a nice day. They charged me $99 for May, $59 for June, $59 for July, and $59 for August. They were due to service in July. I’ve received no pest treatment besides the initial treatment in May. I am being charged for service not rendered. I have a feeling they are going to try and charge me the remaining $251 from the initial service and I do not believe that is legal. They violated the contract to provide services. I do not think I am under any obligation to pay any kind of cancellation fee either.

• Initial Complaint

  Date:08/12/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled multiple services at my residence which the company has 3 times now not shown up and rescheduled. The last time they were supposed to come and didn’t they are lying and said they provided service when there was someone home and they did not show up. I want to cancel my account yet they are charging me 270 to cancel and 50 fee for a month they did not conduct service for. I want to cancel my account but they are not letter me without a fee. They neglected to do their part of the contract that they stated they would. I as a customer should not be penalized. They then canceled my account and charged me 320 fee after i instructed them to not cancel my account if it meant they were going to charge me a fee. I asked to speak to a manager which was not provided and i did not give them authorization to cancel my account. I called back and restarted my account so that they can waive the fees but i want to cancel and their company is a scam. They aren’t providing the services promised

• Initial Complaint

  Date:08/05/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trying to get a single pest treatment done but got forced into a year long plan billed monthly. After each treatment the pests (ants, cockroaches and wasps most of all) were back within days to weeks. I had to keep calling them back out but they could only fit me in many days later. After three treatments and ongoing pests, I called to cancel the service as I felt I was not getting any value from it and was charged a cancellation fee. I am not looking for a full refund of the $396.33 spent but would like a refund of the $175 cancellation fee that they refused when I explained the reason for cancellation.

• Initial Complaint

  Date:08/05/2024

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Same story as the rest of the complaints. This company is a scam. They came out in May 2024 and have not seen them since. Called 8/2/24 to cancel and they said I would have to pay a cancellation fee if $300+! They have been billing me & charging me for services that were not done! Just want to be dine with this company. They have my debit card info & dont want to be charged anymore. They lied to me.

  Business Response

  Date: 08/12/2024

  We are sorry for any confusion! When you signed up for our Quarterly plan, we only plan on providing a service quarterly. Because your service was done on 5/27, your next planned service is 8/27. The best part about the subscription you signed up for is that if you see abnormal pest activity in between regular services you can call us and we come service again at no additional cost! You are paying for a pest free home, so if you need additional treatments to get it that way just call and let us know! You can reach us at 833-369-1242. If you currently have pest activity we hope to hear from you soon, otherwise we'll see you on 8/27!

  Customer Answer

  Date: 08/19/2024

  I just want this canceled & don’t want to do business with them. This company is a scam. I will not pay the cancellation fee. 

• Initial Complaint

  Date:07/28/2024

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired Brooks pest control to spray my house outside only, front and back. The first time they sprayed cost me $119. I called them back a month later to have them spray because I still had a bug problem. The contract I had was every other month. They came out to spray but just cleaned up cobwebs. I called the company and complained, they were so rude to me I canceled my service and they told me there was a $230 cancellation fee. So I canceled anyways and they sent me to collections. They still keep calling and texting me and a guy came out on a Wednesday to spray! I told them to stop bothering me but they won’t.

  Business Response

  Date: 07/30/2024

  *****, there must be confusion regarding the billing on the account. I only found 2 invoices on your account. The first was for the initial service you mentioned of $119. The second one is the cancellation fee for cancelling the service early. We offer free re-services in between regular scheduled services, and when we came back in June you were not charged. If you resume services, we will waive the cancellation fee and remove you from collections. I had an agent call today to explain this as well but we were unsuccessful in reaching you. Please call us at ********** and we will get everything resolved!

  Customer Answer

  Date: 09/23/2024

  This is my second complaint against this company. In June 2024 I had them spay for bugs and I paid 189.00 dollars. The spray didn’t work so I had them come out again. They didn’t spray they just cleaned up the spider webs. So I canceled them altogether. Now they are charging me a cancellation fee for $231.00. And as of a couple of days ago they sent this to collections, something the owner said they wouldn’t do. Now they say I owe $256.00. This company has done nothing but harass me, calling me and emailing me and texting me. They have been rude and disrespectful to me on the phone. This is unacceptable. The collections company is called A.R.M Solutions Inc. in California.