Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an existing customer of Nomo Pest control, they service the outside of my home once a quarter and they bill me on my credit card. On Friday June 13, the service man was suppose to show up. I waited here all day long and no one showed up but they billed my credit card $109. I called and left a message and they told me the job was completed on Friday. It was not.
  
  I was here all day long, I have 3 big dogs that would not let a stranger in the yard, I have a ring doorbell that would alert me if someone came in the front of the house, and have 2 big wasp nests on the front porch. Those wasp nests are still there and no treatment has been applied to rectify that dangerous situation.
  
  The service man is supposed to notify me via phone/text when they are 30 minutes away. I received no call or text. There was no service provided to my home on June 13 or any day this month.
  
  I contacted the NOMO Pest customer service number today to cancel this charge for a service that was never rendered. I told them to refund the $109 for the June 13th service that they did not show up to perform.
  
  NOMO cancelled my ongoing service but refuses to refund the $109 that was charged to my credit card. I will not pay for a service that was never rendered. It is my opinion that they are stealing $109 from me because they fraudulently charged me for nothing.

  Business Response

  Date: 06/17/2025

  I was able to reach out to the team and listen to phone calls. We offer free return visits. We have a team full of people ready and willing to help. If you would like us to come back and treat at no additional cost in the next couple of weeks, we are more than happy. We won't fully refund as the gps tracker on the company vehicle and the tracker on the app the service pro uses does show we were at your home, however we want to give you the benefit of the doubt and give you the service you paid for. Give us a call we are ready to help. We want you to receive the work you deserve. 

  Nomo Pest Solutions

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered in a year contract with this company guarantee that they come to my house 4 times during this year outside and inside to spray for the type of insects during the season that takes place. During this time they have only came inside my home one time. They don’t take spider webs off as promised at the time of signing up. I have contacted the company to see if I can end my contract that is up in July. They told me I can end it if I pay an additional 294. I pay 35 dollars a month, I have 3 months remaining. Why would I pay an additional 294 when the services that were promised and in contract not provided. They are not willing to work with me, when I have still continued to pay my monthly payment Evan when I have not been satisfied, and it has been Mis information from the start of point of sale. I have given them chance after chance to see if they will complete what’s in contract and they never do. Then 04/01 I contacted them again and they said if I pay 105 they will end my contract. I only owe them 105 to complete my services given I pay 35 dollars a month and July is my last month. So now they want me to pay 105 and them turn off there half fast services they are providing.

  Business Response

  Date: 04/02/2025

  Inside is upon request and if anything wad missed we are more than happy to send someone out at no extra cost. Can you do me a favkr and gove us a call and schedule a time where you are home? We would love to show you the quality work we do. Thank you! 

  Customer Answer

  Date: 04/02/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  You guys were suppose to come to my house on Feb 18 2025 and nobody showed up. I have txt messages saying hello someone will be there Feb 18, 2025. We waited all day and nobody showed up. The days that have been scheduled nobody shows up. Or it’s a fast 5 min half fast job. 
  
  Sincerely,
  
  
  
  ******** *******

• Initial Complaint

  Date:02/14/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is a shady door to door salesman company, the rep who sold me on the monthly services point blank lied to me to get me to sign the contract noting that it was month to month with no contract. He said I could cancel at any time. The 'paperwork' was all no his ipad and he made me believe I was signing a receipt, not a contract. The service was supposed to be for pest control. A month after the first 'service', we found several black widows on our property which we've never seen here. It took weeks to get someone to come take care of them. Again, within a month after the service we found MORE webs then we had ever experienced before. We have had to call them out. Their service reps have come and not had the right equipment. They take days to get a hold of. They won't let you cancel. They are rude on the phone and not customer oriented. They are a fly by the night door to door sales team of SCAMMERS. People need to be warned. They tried to incentivize me to give a positive review. Liars, smoke and mirrors.

  Business Response

  Date: 02/25/2025

  Thank you for reaching out.  Our customer service and service both mean so much to us.  We are hoping we can change your opinion on our services as we do care so much.  

  Our signed service agreements are 12 months in length. We also go the extra mile and do a recorded welcome call woth each customer. This double varifoes thst the customer understands this is a 12 month agreement. One of the questions says "are you aware the discounts given are based off of a 12 month agreement?" 

  We do offer free return visits and have an average return rate if less than 48 hours with most being within 24 hours after the time the customer requests. We take pride fixing any problems as pest control is not perfect. 

  Give us a call anytime. 

  Thank you. 

   

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had a mole problem in our neighborhood for years. We have tried many different products over the years from box stores. Most recently door to door companies to resolve the mole issue. Nomo went door to door in May (2024) and we tried their product. Our household was skeptical and we voiced our opinion to ******, the door-to-door salesman. He guaranteed the product would flush the moles from our property and lead them in other directions. We had an agreement that if the product didn't work, we would no longer need their services and we would not pay them for services we weren't receiving. (**** required a year contract, but this homeowner knew better! Moles are hard to rid) We stopped using the company in late October after complaining about the service technicians coming by the house usually doing zero applications of products. Many visits the employees did absolutely nothing to our yard and we would call it in. Stopping by the house and looking at the yard and placing flags in our grass, does not constitute "servicing our yard". ******, the door-to-door salesman, would hear from us regularly complaining, he would then verbally let us know another technician would be out. This went back and forth in this manner time and time again, month after month. ****** then stopped responding to us.We gave up on Nomo the first of November and said no more. We will not be paying a monthly fee when receiving ZERO service or product application that did not rid our yard of moles. We actually have more activity. We have also spoken to another young man by the name of ****** at this phone #************, and he is threatening. Threatening is a tactic to scare customers but will not work with us. Insufficient products do not get continued payments. We tried the company and they are selling insufficient products. We will not be scammed monthly by **** further.

  Business Response

  Date: 01/17/2025

  We are sorry about your experience. You may cancel and stop the monthly charges. Pest control isn't perfect. 

  All we ask and is clear on the agreement is for the discount on the initial service to be paid back. 

  Please call and discuss and we can take care of the cancellation.  Thank you. 

• Initial Complaint

  Date:10/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for their 12 month plan with a visit every 2 months, the first couple of times were no problem..Then they charged me 2 times and I never saw a tech or if they were here they left no indication. I needed a free inspection, which they did and then 2 days later they did another visit and charged another $129.00 which just isn't right.. **************** to get involved with

  Business Response

  Date: 10/23/2024

  Hi! Thank you for reaching out. 

  We service and bill every 2 months. If you need any free return visits we are more than happy to do that between your regular treatments. 

  We probably should have not come by 2 ***** and let you know instead of coming iut for free sonce you were due for regular service to come just the 1 time. 

  I can see how that could have been missed by my team. We arent able to do free services and then skip the regular paid visit. We wouldnt be able to dtay in business having a policy like that. 

  I hope you understand. Thank you. 

• Initial Complaint

  Date:10/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just received a collection letter for 89.00 dollars for Nomo Pest Solutions. They haven't been here in months and I have never received a bill. I tried contacting them by phone several times and their message is a continuous loop. I finally got through on their website today requesting immediate cancelation. From reviews, I understand this is a common complaint from others.

  Business Response

  Date: 10/07/2024

  Our office hours are 8-4 M-F

  Call  **********

  Or

  Email us at [email protected] 

  We are here for you.  

  Customer Answer

  Date: 10/07/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: They don't answer their phone and you end up in a phone loop. Poor way to run a business!
  
  
  
  Sincerely,
  
  
  
  ******* *******

  Business Response

  Date: 10/08/2024

  You may be calling outside of business hours. It is rare that the phones arent answered during business hours. According to our call reports we answer over 99% of calls during busienss hours. Occasionally we will get many calls at once and all reps are on ohone calls. 

   

  Please try again ********** 

   

  Thank you

• Initial Complaint

  Date:09/19/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thursday Sept 12 2024 NOMO Peat Solutions came to my home and offered an initial contract for pest control. I agreed to a trial period of three weeks with as many treatments as needed to eliminate bugs from my home.24 hours after the initial treatment I had dead flower and grass, as well as a sticky substance in the corners of my gardens. My dog was also ill.I immediately contacted NOMO who apologized and offered to close my account without penalty.A week later I received a text from ****** ********, Business Manager for the ****, UT office informing me that they would be charging me $150 to cancel as per my contract This is a deceptive practice, and one that could quite possibly be dangerous

  Business Response

  Date: 09/20/2024

  Thanks for reaching out. We have been in business 11 years and have all of our service pros licensed through the department of agriculture. 

  Our products we use on homes do not leave any sort of sticky residue and it wont affect the photosynthesis of the plants or grass. 

  Please look into other possible sources because it couldn't be from the service.  

  Once our products are dry, the toxicity level of our products is virtually at 0. Any dog, unless drinking our product and consuming a high quantity would have next to impossible chance of getting sick from our products. 

  Please reach out if you have any more questions. 

  Thank you. 

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started services with Nomo pest solution back in April 2024, they were contracted to service my yard for mosquitoes, general insects and the like and voles. the first service that nomo provided was on 4/25/2024. This was just a general service that was performed. According to the service notes left by the tech no treatment was used for voles.the next service was a few weeks afterwards on 5/15/2024 when I noticed that the previous treatment did nothing in regards to decreasing the general insect population. For this service they specifically state they treated for moles and voles using what the tech said was "treated bait worms" and then "covered" up the holes. This was a lie as the tech never covered any holes. the product used is called Talpirid. This product is labeled and marketed as specifically a Mole bait not a vole bait. .the next service was on 5/24/2024 when I had noticed that the vole problem only got worse. at this point I had started using my own traps to capture the voles. I also noticed an increase of flies, mosquitoes and other insects in and about the yard. the techs service notes were a copy paste from the first service notes. it is also important to note that this service lasted a total of 5 mins from when the tech showed up to when the tech left the property. this is a common occurrence across the so far 3 services. at this point I have had enough and tried to cancel the service to which I was met with e $200 cancelation fee. I tried to have this waved but they would not budge as it is "policy" that it be paid.since then I have talked to their Product Specialist ****** who convinced me to give them another shot at getting rid of the voles. this consisted of 2 more treatments between 6/12/2024 and 6/26/2024. this time they used a vole specific bait. this treatment was also ineffective as there are still new vole hole popping up around my yard. I only want a refund for the $200 Cancelation fee.talprid

  Business Response

  Date: 08/23/2024

  Pest control isnt perfect which is why we come back for free return visits. We have been very successful with voles and would love to work hard and tackle them. 

  We would much rather continue services rather than do any fee. We would be happy to credit the fee towards future services. Please let us know. 

  Customer Answer

  Date: 08/23/2024

   
  Complaint: 22180042
  
  I am rejecting this response because: I have already canceled the service. I have been working with Nono for the past few months, none of their treatments were effective. I had tried to cancel the service before but was convinced to give Nomo one last shot. I informed the product specialist that this was either worked and I would stay, or it didnt and I would leave with the expectation that the cancelation fee would be waved. The last set of treatments were not effective, so I left. All I want is the refund of the cancelation fee of $200. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 08/27/2024

  The cancellation fee would be the same regardless if when you cancel after the 3 day right. 

   

  Nobody wins when accounts are closed early. We wish we could continue and work hard to take care of your needs. We use the best products o. Market. Thanks 

  Customer Answer

  Date: 08/28/2024

   
  Complaint: 22180042
  
  I am rejecting this response because: 

  the whole point of insisting that the cancelation fee be waved is that their best products either didnt work, or the techs didnt deploy them properly. After multiple services and months of effort the issues persist. Once again the amount I am insisting on being refunded is a total of $200 out of the $600+ that has thusly been paid to Nomo for their ineffective service. 

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have asked **** to cancel my subscription because there sales representative gave me false information of how they charge you for there services. I was told they charge $59 each time they spray your property, which would be quarterly, but when in actuality they charge you $59 every month. I would never sign up for something like that, it's a rip off. I've asked them to cancel my subscription due to there fraudulent selling act, but in order to cancel they want to charge me a $240.00 cancelation fee. They never had me read through an agreement, they just sold there lies and pulled up the spot for me to put my initials. I just want to cancel without losing any more money.

  Business Response

  Date: 07/30/2024

  The agreement the customer signed clearly shows that there is a charge of $59/mo. We wouldn't be able to stay in business with the quality of service we perform to charge that low of price. We hope to be able to work this out with the customer but we are not able to lower the price to what she is requesting and will need to follow the service agreement. Thank you. 

• Initial Complaint

  Date:07/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began services with them in April 2024. I was told that their product had pheromones to keep wasps from building their nests in the same place. They arrived a week later with a what looks like a glorified duster. They dusted powder on the "duster" and knocked down around 8-10 wasp nests. They said when first treated the wasps may surge, but shouldn't build in the same place. 2-3 weeks later, I noticed that the wasps were building in the SAME location, over the top of the previous nests. I called out the re-treatment team. The person knocked down 4 nests, only in the front and drove away. There was no dust residue left like previously.Within 2 more weeks, the wasps were back and I was having to pay for my own efforts to keep going. RIght after that, I was notified that they would come out and treat in a day or two.I just got off the phone having "Cancelled" their service. They have NOTHING in their agreement that talks about consumer rights. They say the "retreatment" is our only recourse. As such, according their agreement I had to pay the "remaining balance" on my account according to the "agreement". They attempted to bill me the ENTIRE amount, not the amount minus what I had already paid.I had to call up again and attempt to get the money back, which they said would be refunded, however, I would still need to pay the remaining amount, even though their end of the agreement was not upheld, nor the promises made honored. Even in the agreement, they promised "bait boxes" but never delivered on those either.Pet Nomo is predatory in their treatment of their clients.

  Business Response

  Date: 07/30/2024

  We will come back as many times as needed to make sure customers are happy. Pest ********************** is never going to be perfect. We will follow the signed agreement and keep the low price we already have for an initial service. Our agreement is super clear and we are happy to continue providing services and give our best work if they choose to continue services. Thank you.

  Customer Answer

  Date: 08/01/2024

   
  Complaint: 21997401
  
  I am rejecting this response because:
  

  The sales experience and the promises from that experience were not met. When the sales person says that the tech will apply a pheromone that will prevent them from building a nest in the same location, you expect that that will happen. When the the tech applies the pheromone and the product doesn't work, you get frustrated and give them another chance. I did. I called them out. The tech that came out, didn't bother to apply another pheromone. The tech didn't bother to walk around my house and check all the spots. Ultimately, this is not just about the poor service, but the poor product. 

  As far as the contract goes, it is misleading and predatory at best. The contract states multiple numbers that are not clear and the customer support mis-quotes and mis-charges you cancellation and still doesn't want to work with you. Ultimately, in your "contract" there is absolutely NOTHING a consumer can "do", according to the support person, when the company "doesn't" meet the quality they promised. As far as the response I got here, on the BBB, it is the SAME response as anyone else.
  
  They will "always" come out until the customer is satisfied.  The problem is, I don't feel they "can" meet my satisfaction because I feel betrayed and mistreated. I don't feel their products nor services can reach their level of promised expectations. To then tell me there is "nothing" they can do except charge me a number, that is incorrect and s**** up the cancellation fee, over billing me and requiring me to call them saying I didn't authorize the amount, then they finding that they had "overbilled" me. 
  
  Why would I ever say I am "satisfied" with my care? Seriously? How can a company ever think the customer can never get any money back even if the goods or services were not delivered? So...I am sorry, I reject your "attempt" at pacifying the situation.

  Business Response

  Date: 08/02/2024

  We are using the best pest control products on the market and will always give our best.  

  Pest control will never be perfect.  We will continue to come back and make things right anytime the pest issues happen. 

  We will stick to the signed agreement as we are doing everything to help this customer.  

  Customer Answer

  Date: 08/05/2024

   
  Complaint: 21997401
  
  I am rejecting this response because:  When a business does not meet the expectation of the client, nor provides the services that it promised it would, you didn't even provide the bait boxes in the contract, it is makes no sense, nor is legal to bind the client to and require them to continue to work with them essentially beating them over the head with the same response:
  
  Effectively saying: "We have the best products in the industry and we will always come back to make it work. We are abiding by our contract!" 
  
  An agreement is not a "contract" it is a social norm dictating expectations. To tell the client that there is nothing to be done and "we will send you to collections or we will take your money for a service that is substandard to you", that doesn't fit the agreement I signed nor agreed to. You have lost my loyalty and violated the agreement. I submit I owe you nothing more. I submit that how I was treated and expectations were not to the standard of even lowest 1-star rated hotel. It is pitiful. Ultimately, I reject this "answer" as it is not an answer. There is nothing more to be said. I am not even asking for the original money I sent for the first treatment. I simply no longer want anything to do with you as a company as I feel your practices and processes are predatory, inaccurate, and shady at best. The Agreement you state is really shady as well. I Ultimately want nothing more to do with you.
  
  The hope for this forum is to hold you accountable for the practices you have and hope you will reform and be better for others, however, I don't feel that will happen based upon my interactions with your company.  Ultimately, you are there to make a profit and from my experience, you don't care about the consumer, you care about the "Agreement". When I said I don't authorize the payment, you still processed it...wrongly. You still goofed up. You misquoted me, on the phone, pricing and left over payments. When I asked to speak to someone else to address my concerns, the single person I was talking to was all I was given. There is no escalation. It is the "Agreement" to you. So, no, I don't accept your "Agreement". I don't accept your half baked "attempt" at making things work. I don't accept that you can even do the job I asked you to do. Ultimately, you have failed at your side of the "trust" in that "Agreement". 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 08/06/2024

  *******,

  We welcome the idea of you being there for a service where we can show you the different products we use. We can also show you where we treat and continue to work hard to help you. We have done quality work and deserve to be paid for our work. We also will come back for free if needed so long as you are up to date on payment.  We will be waiting for a call if you choose to continue. We will plan on you not continuing and move forward with cancellation in mind. This is your choice. We would much rather work hard to turn you into a happy customer. Thank you. 

  Customer Answer

  Date: 08/07/2024

   
  Complaint: 21997401
  
  Nomo, 
  
  I don't think you fully understand. I have paid you the service you attempted to give me. I'm not asking for that money back. I am asking that you drop your insistence on asking for a full cancellation fee based on the fact that you failed to provide the promised service and failed the "agreement" on your end. I was threatened, when I called to cancel, that if I didn't pay I would be sent to collections. It is this kind of behavior that I want you to stop doing. This is what I don't want. Leave me alone and change your agreements and your approach to how you treat your customers. It is awful and predatory. Again, you aren't "allowing" me to move on with my cancellation, I already did, however, you botched that process as well. You, as a business, are kind of a joke. You fail to perform your service. You fail to even cancel properly. You fail to keep clients and then threaten them for services that would NOT be rendered in the future because you failed in the present. Honestly, you have to admit, you wouldn't like your process either if you were treated the way you have treated me and many other people. 
  
  So no. I'm not happy about the experience. I'm not happy with how you have treated me and many others I have talked to, who, when I told them about my experience, they stated the same kind of treatment.Ultimately, it is because of this process, your "service" that I no longer really trust door to door sales. You don't have the integrity to admit you are wrong, have failed the customer, and continuing to come out and say the exact same thing over and over, doesn't win the customer over, it just worsens the relationship.  Your people should have spent the time to repair the situation when they came out on return call, or when I dialed in frustrated. Instead, when I dialed in, all I got was the exact SAME line "we are always willing to come out and make it right." You might be willing, but I am questioning your want to make it right and your ability to make it right. That is why I am cancelling and why I have reported this experience to the BBB.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 08/09/2024

  The service came at an extreme discount and we are only asking for the discount that was already given. You originally paid for only the discounted rate to sign up for the year and go through all services throughout the year. We are only charging according to the signed service agreement and the recorded welcome call where you agreed to the terms not once but at least twice. Thank you

  Customer Answer

  Date: 08/12/2024

   
  Complaint: 21997401
  
  Wow. So the fact that the consumer is not satisfied with the service you promised, nor the product that you promised, means nothing to you? You are totally right...It makes total sense that capitalism allows you to under-promise, under-deliver, and still get paid for it. Oh wait, I should be careful, that's sarcasm.  As far as I know, within any regulations and product consumption, you cannot FORCE a consumer to pay for something not delivered. You didn't deliver and then you say, pay me. How does that work? This is why I have contacted BBB and other entities. You are proving my point entirely. I did get a discounted rate, because I asked for you to do ONE job of ALL the jobs you offered. Yet, you failed. There is nothing more I can do. Badgering a customer who did not receive the level of excellence you agreed upon and treated them poorly, then not allowing them to cancel the contract, but you, as an entity, can cancel any time you want without repercussions is at the very heart of this dishonest and predatory agreement.  Again, this is a corrupt way of running a business. If you pride yourself in your efforts, then treat people better and build a contract that makes sense, instead of prey upon people and provide shoddy service. This is on you, not on me.
  

  Business Response

  Date: 08/13/2024

  We will use the best products in the market to help you. We do deserve to be paid according to the agreement. We have never overpromised and underdelivered. Pest control will never be perfect and we apologize that the service isn't living up to your expectations. We would be more than happy to continue to work hard. 

  Customer Answer

  Date: 08/14/2024

   
  Complaint: 21997401
  
  I am rejecting this response because:
  
  So where do we stand here? You say you never overpromised or underdelivered, but that is your word over mine? You didn't deliver. You never delivered bait boxes. You may have attempted to use a product, but you definitely didn't the second time and only partly the first, as again, what you stated would happen, didn't. So...no, I would say you don't deserve anything really. If someone doesn't deliver, they don't get paid. You can't have a contract that says not matter what, you get paid. That undermines the rights of the consumer. I am the consumer. You didn't treat me fairly, and continually badgering me with a statement of we will continue to come back until it is right, doesn't fly. You service is not a service, it is a predatory practice and I will stand up to that.
  
  

  Business Response

  Date: 08/16/2024

  If you want to reopen your account. We are happy to do every part of the service with you watching. 

  Again pest control and humans are not perfect. We will gladly come back and address issues you have. 

  I am glad you are standing up for what you deserve because we stand for the same thing. 

  Customer Answer

  Date: 08/20/2024

   
  Complaint: 21997401
  
  As this goes on, longer and longer, it is apparent that you believe you have been compliant and are unwilling to change nor compromise in any way. I have already indicated that I don't trust you nor your services to be competent enough to meet my expectations nor what I feel was discussed with me. I am sad that you are not willing to listen nor change, but rather continue to push the same rhetoric you have from the beginning. What I am hoping is for you to change your practices and be more transparent and honest in how you deal with people. If you truly believe you are being honest, just read this BBB board of all the people who are claiming the same dishonesty I have experienced and described. I wish you luck in your endeavors, but no, I will NOT be re-opening my account.  I don't trust you.

  Business Response

  Date: 08/23/2024

  Thank you *******. We also wish you the best. 

  With my proposal, you could look at our products, watch us mix the prodicts, and watch us use the products. That is as trustworthy as it gets. 

  With many thousands of customers we have worked hard and have done a great job limiting complaints. 

  Customer Answer

  Date: 08/23/2024

   
  Complaint: 21997401
  
  I am rejecting this response because:
  
  I appreciate your willingness to explain your previous position. The fact still stands that it wasn't until I filed with the BBB that you started working with me. You, as a company, was belligerent and brow beat me with your "agreement". You continued to do that time and time again, even after this thread on BBB. That is not how businesses should be run. You will not be getting my business nor my money back as I you have violated the fundamental Business Consumer relationship: trust on providing what you promised and working to gain the trust of the consumer.
  
  Winning their trust starting with Sales, built upon, what I now know is a lie, doesn't build that trust, it destroys it. Not providing quality work, and requiring a consumer to watch you apply things and watch over your technicians one by one, as if they are not Adults but rather adolescents, doesn't build that trust. Calling into cancel and having a customer support *** say they are the final say in the manner and that they bill you no matter what, for services in the future not rendered and there is nothing the consumer can do about, destroys the trust. 
  
  What am I looking for? An honest answer of "Whoops, you are right, we screwed up. We shouldn't hold you reliable for our mistakes."  I am looking for you to be better, and stand up to my level of human decency and expectation, which isn't that high.  I am looking for you to change your tact and start treating people with common decency and the care you just showed me in this last message, but from the beginning of the experience, not at the end after you destroyed the initial trust I placed in you as a company.  In short, I hope you change, but I will not be caught up in your shady practices again.
  
  

  Business Response

  Date: 08/27/2024

  Thanks for addressing your concerns with us. We are helping the best we can. We are sorry that we couldnt meet your expectations and you feel wronged. We are positive we could have made the wrong right where everyone wins. Nobody wins when accounts are cancelled. Sales, customer, and business all take a loss in this scenario. 

  We wish you yhe best. 

  Customer Answer

  Date: 08/28/2024

   
  Complaint: 21997401
  
  I want to make sure that at this point, what you are saying is we are done. We will both walk away from this and move on. I also want you to ensure me you will not be sending me to collections. Is that what you are saying?
  
  Sincerely,
  
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