Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have signed a contract with NOMO pest solutions to get my house treated! the sales rep stated that their product was so good that i would never have any problems. the house and the yard was treated and i was told that within 2-3 days all pests would be gone but after the given timeline i had no change in the infestation of the house! I reached out to complain and the person stated that they could only come on wednesdays and i had to wait till than! here comes wednesday while im at work the pest cleaner shows up and tells my wife that i requested to have my office treated only! even though my wife stated that was not correct the guy just treated one room and left! (all communications were by text msgs so i can prove my request) I reached out to the company immediately and complained and they said they would send someone out the following week than no one showed up! i asked for an appointment this week but no response!I have paid the initial payment of $59 and now i am getting emails to make payments to service i am not receiving! i reached out to terminate my account and they stated that I had to pay $220 to terminate my account! I have signed this account knowing this but i signed the account expecting to get the services they promised. would you please help me in what i should do? should i pay the $220 termination fee or should i go to small claims court? is there something your bureau can do?

  Business Response

  Date: 07/09/2024

  This is for a customer in ******** not ***** 

  Pest Control is a process, not a 1 time event. It sometimes takes multiple treatments to get the bugs under control. This is why in the agreement it clearly states we will come back for free if there are more than the occasional pest. 

  We are sorry for the continued issues and will happily come back to help you. Rather than cancel, lets work together to help you. 

  Customer Answer

  Date: 07/09/2024

   
  Complaint: 21955630
  
  I am rejecting this response because:

  i gave the company a chance to re-treat the house and their employee showed up and lied to my wife stating that I requested to treat only one room in the house where I have text msgs showing I asked the whole house and the yard to be treated! when I asked to have someone come out again instead of sending someone asap they told me that they come to my area once a week and i had to wait! since i paid and have no other option i asked for the latest timeframe to be visited but the answer i received was since they were squeezing me in they could not give me a certain timeframe and they would come whenever. i stated that i worked and i would not be at home during the day and asked for another appointment but did not get any response! Due to the lack of communication, disrespect shown by the employee, I do not want anyone from this company to come near my house! also i just received an email stating that i owe $279 to Nomo !!! where the text msgs sent by the company clearly states that if i wanted to cancel i would only pay the $220 discount i received in the beginning or i would continue with the $59 monthly payments i dont understand where $279 total was produced from!

  due to all this i am rejecting their offer and wanting to stay with my original offer. if not i will go to small claims court and ask for a full refund

   

  
  Sincerely,
  
  *************************

  Business Response

  Date: 07/11/2024

  The agreement states that the discount given is the price to pay to cancel. We would much rather us work it out as pest control is a process, however the discount given is all we request back if you choose to stop services before the 12 months is complete. 

  This is all clear in the agreement. 

  Customer Answer

  Date: 07/12/2024

   
  Complaint: 21955630
  
  I am rejecting this response because: the so called contract they are referring to also states that they would provide the services they promised! no where in the contract it states that their employees will lie and do a half work, stop responding to clients and ask for the fee for the service never provided! It does not state that they will sell you their services, collect the money and not deliver! it does not say they will only try to deliver when clients escalate the situation! 

  this is the worst customer service and the worse management you can ever see! i am not paying the $279 invoice which I just got the third or fourth today! I would like them to give a straight yes or no answer so i can seek legal advise to handle this at small claims court!
  
  Sincerely,
  
  *************************

  Business Response

  Date: 07/16/2024

  We are more than happy to reinstate your agreement and move forward. We would much rather give you the work you are looking for rather than you cancel. 

  if there is something that isnt living up to your standards we have a free return policy and would much rather do that then chaege the discount fee that is required per the agreement. 

   

  We won't be able to cancel because we need opportunities to make it right and we have yet to be given a fair shot. Thanks 

  Customer Answer

  Date: 07/18/2024

   
  Complaint: 21955630
  
  I am rejecting this response because: I want my account terminated and the $279 open balance to be credited due to poor to none service, Poor customer Service, the time I have spent dealing with the company here and the time I have and still am living with the bugs they have promised me to terminate but not have done. I do not want that companies associates to come near my house. Also I have text messages from the company stating I would have to pay only $220 to terminate but now they are requesting $279. This Company is nothing other than a scam
  
  Sincerely,
  
  *************************

  Business Response

  Date: 07/19/2024

  We have a responsibility to be upfront that pest control may take time as it is a process. We are willing tonuse different products and work hard to help you. 

  Please dont make it a thing that we arent willing to help. We have been very successful st helping others and if you give the proper time and ***** we will work hard to help. 

  We will need to stick to the agreement, but we wanted you to know the agreement is also there for you so we are bound to come back if you need. 

  Thanks. 

  Customer Answer

  Date: 07/24/2024

   
  Complaint: 21955630
  
  I am rejecting this response because: You started to follow your own contract after I complained to the BBB!!! When your employee came to my house and lied to my wife stating that i requested to have only one room treated but our text messages clearly stated i requested the whole house and the yard, I messaged you right away to raise my concerns you stated you could only send someone 7 days later! when i stated that i needed the latest appointment you said since you were squeezing me in you could not provide me a time frame! than i texted you asking for an appointment for the following week but never got an answer! (all texts are saved) You have been stating that you need to stick to the contract, I did not see anywhere in the contract saying that your associates will do a poor job, lie to customers, not answer customer questions or appointment requests than if the customer goes to ******************** or court than they will be willing to honor the contract terms! Your contract states that I will make monthly payments for the service you provide! NOT for the service you did NOT provide or try to provide when a complaint was made to the BBB! 

  I am continuously getting emails from your company to pay $279 but our messages clearly states that I stated to term my account and you stated if i wanted to term i needed to pay $220 nothing else! after i clearly stated that i wanted to term i never got an invoice for $220 like your written statement says but igot several emails stating i owe $279!!! Which means i have been lied to again 

  I do not believe that your company has the competency to meet your own standards and I will not deal with a deceptive company! At this time i am only requesting to term the contract without any payments! if you reject this and i have to go to small claims court i will be asking for the amount i paid and more! 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 07/30/2024

  Correct. The final balance is $279. $59 for the monthly bill and $220 to cancel before the year is finished. On our final reservice attempt our service pro made this note that you can see on the gps time stamp where he was at your home. "Customer wouldnt answer phone or door for interior service, left voicemail" He also stated this "Today I came out and completed your pest reservice, I re misted the front as well as the back yard to deter pest activity." We are always happy to take care of our customers and make sure they are fully taken care of. We would much rather continue services rather than charge the required $220 fee to cancel early. All that would need to happy is the $59 charge would need to be caught up on and taken care of monthly. Thanks. 

  Please let us know. We will plan on sticking with the cancellation unless we hear back and you get caught back up. 

• Initial Complaint

  Date:02/15/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February 2023 payment for services by NOMO Pest Control was taken from our bank account, We have a policy of no ACH activity and we questioned them. They did not have permission but used our check information to ACH our account,. We cancelled our service with them. In March they took another payment. Then nothing until December of 2023 when they took another payment without our permission and with no service being performed to our company. We called them and they returned the December money they had taken. No it is February of 2024 and they have taken money out of our account again without permission and with no service being performed. I can only assume they are thieves and are hoping to take money from our account without us noticing.

  Business Response

  Date: 02/17/2024

  *****,

  We have good quality notes on your account and noticed we dropped the ball with cancelling your account December 2023. We noticed there was a service performed February 2024 and was charged. We will issue a refund for that service that was requested to stop. We received permission to charge the account a while back and have an agreement on file. This account goes clear back to 2014 and we have diligently serviced every single time there was a charge. We have good records of all of the services and charges. We did drop the ball in not cancelling the account December 2023. Is there a good address for us to refund that payment? Thank you!

  Nomo Pest Solutions

  Customer Answer

  Date: 02/19/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The correct address is **** ***** ****** **** ****, Oklahoma City, OK 73169 which you should already have.  Please send a copy of the "permission" that you claim you have which you couldn't find in February of 2023 when this service was first cancelled and you told me you "took it off the check".  
  
  
  
  Sincerely,
  
  
  
  ***** ****

• Initial Complaint

  Date:01/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec 21st 2023 they said they sprayed for bugs. Even said they checked the GPS. I have documentation of the bill and what they said they did. I tried explaining that it didn't happen. I also recorded the conversation. Was told they are local but the business is located in Utah and Kansas. They did not provide the GPS to me. I checked my cameras and my neighbors cameras with zero success of finding anyone at my house. The contract is broken and I will not pay. They are trying to say I'm breaking the contract, which has not happened.
  
  If this has happened to you or anyone you know please email me at *****[email protected], I am in talks with a lawyer and would like to collect enough people for a class action suit for their business practices. This doesn't seem to be a one time thing. Do not provide any video footage to them for proof, save it for the suit.

  Business Response

  Date: 01/23/2024

  *****,

  We are so sorry for any frustrations with our company. We want this to be a good business relationship and want you to have an enjoyable experience. Not saying this did or didn't happen, but maybe our service technician made a mistake and serviced the wrong property? Our gps does show he was in your area. Instead of working with a lawyer, maybe it would be a better solution to call us, set up a time you will be home? That way we can perform the service when you are home and can see the quality work we provide. Looking forward to speaking with you soon! Thanks! 

  Nomo Pest Solutions

• Initial Complaint

  Date:11/25/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/28/23 I signed up for pest control services. Since I work from home sometimes I had records out so I asked the salesman if they could spray tomorrow on 6/29/23. He agreed. Nobody ever came back to spray my house. On 7/6/23 I emailed Nomo and they responded by saying they show I had service done on my home on 6/28/23. I explained the deal and I asked for my money back and to void the contract because I don’t do business like this. I have security cameras to prove no service was done in my home. Several emails back and forth and I asked them to freeze any service until we resolved this. They agreed on 8/3/23 to pause my service while we looked into this. On 8/14/23 I had $330 taken out of my account. They also took $43.66 and $40 after I was told my service would just be frozen. I had to close my bank acct to avoid anymore money being taken. I sent several email and no response until 8/30/23 asking me to send them my security footage. I declined to do so due to possibly having to take them to court. My neighbors had a similar problem with them and cancelled but only got charged $200 for cancelling. I know a couple other people who have had issues with this company too and they need to be stopped.

  Business Response

  Date: 11/27/2023

  We are sorry for any confusion. We do have 2 forms of GPS that show we were in front of the customers home during the time the invoice states. We also have video proof showing the service pro getting equipment from his vehicle etc. Our gps tracker has outward and inward facing cameras. It could be a good step to get one facing the homes we service for further proof. We offered free reservices where we would come back free of charge and perform the service again. We want nothing more than the customer to receive the services and allow us to fix anything that frustrated them. We do feel the service was complete, but still are willing to come back. 

  Thank you

• Initial Complaint

  Date:11/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After multiple services being performed unsatisfactory, customer service insured they would speak with the technicians to correct the issue. I insisted I be home at the time of the next scheduled service. On the scheduled date, the technician arrived almost two hours before the expected time. Just so happens, I took the day off for this appointment. I met the technician at the door and expressed my concerns for this application. He proceeded to inform me that they changed some of the application process as per the DOA (dept. of Agriculture) and cannot use the spray material in an upward motion do to drippage. Said they use a powder now that acts as an irritant to detour pest from nesting in that area. He also mentioned that they do not have the Mole bait as they are out of stock again. I told the tech to do what he needed to do. The technician did not apply any material as mentioned in the process which is the service we signed up for and have had for years now. Once again, I had to call customer support. After a few calls and emails, I got the return call two weeks later, but it was in regard to my unpaid balance for the last service. I requested to speak to someone and was transferred to the Technician QA in Utah. After expressing all my concerns beyond what's listed above and mentioning I have Ring video of the shotty work, he offered to take off $5 for my next two services and come retreat for the Moles. My service was cancelled at my request, then all he could talk about was the remaining balance. I mentioned being the past 4 treatments the techs have been providing half the service paid for, my final invoice should be that as well. There has been no contact from Nomo Pest other than the multiple emails and text messages about my unpaid invoice to this day.

  Business Response

  Date: 11/15/2023

  We are so sorry about your most recent experience. This is not something we want to happen. We want each and every customer to be happy. We would love to make it right and come back like we promised. We always want to be following all laws of the labels we use. There was a change on regulations on the label and we always want to be doing things right. That is important to us. We also want to make sure we follow through with you as the customer and your requests and want nothing more than to have you be a satisfied happy customer. I still think we can do that if you allow us to come back and make things right. Thank you! 

  Customer Answer

  Date: 11/22/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: The service provided by the business has been done unsatisfactory for months now, they have had multiple opportunities to make it right up until this point. We gave NOMO a chance to perform the service we paid them to provide, and they have not done so except for at the beginning of our agreement. They offered to take $5 off our next two services after I told them how horrible the service has been. That was just insulting to say the least. 
  
  
  
  Sincerely,
  
  
  
  **** *****

  Business Response

  Date: 12/10/2023

  We are sorry for any unsatisfactory services. We need to follow the law and provide services according to the label. We are happy to vome back and give free reservices as long as oayment is up to date. We cant come do free work if we dont have payment. Pest control isnt perfect. Which is why we offer to come back for free. 

• Initial Complaint

  Date:10/24/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A salesman for Nomo came to my door and offered services for an introductory offer price of $129. I said I didn't want to pay that much and the salesman said that there could be a special introductory price of $79, if I didn't like the service, I could cancel. The salesman had me sign on his iPad and said there would be a follow up email to finalize the service. I received two follow up emails. The first one had a contract, and the second one said: " name, please finalize the Nomo Pest Solutions agreement by clicking here." I clicked the link and listened to a an introductory call. At the end of the "courtesy introductory call" from the link I was given an option to "accept terms" and I did not accept the terms. The call was ended, so I assumed that I did not accept the contract. They apparently sent out a technician for the first treatment when we were gone a few days later, and when they contacted me via text to say they had to reschedule the second treatment 2 months later, I called them to tell them that I didn't want the treatment, I never agreed to it. Now they are saying that because I did not call or text them to cancel within three days of the visit, I must pay the $200 cancellation fee. The "customer service" manager I spoke with on the phone said that I signed the contract on their iPad that I would call within three days to cancel. I said that I was under the impression I never agreed to the contract in the first place because I selected "I do not accept" option in response to the email I referenced above "... please finalize by clicking here."

  Business Response

  Date: 10/27/2023

  We have a signed service agreement from this customer. We never received any phone call, email, or text message mentioning the customer wanted to cancel. We performed the initial service and gave our very best work. To cancel, we only ask for the discount on the initial service. This is on the service agreement, and we strive our very best to be completely transparent on our agreements. We did follow the signed agreement and are sorry that the cancellation came nearly 2 months after the initial service happened and was paid for. The buyers right to cancel is only 3 business days. Please give us a call if you have any questions.  

• Initial Complaint

  Date:10/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2023 a representative came to my door asking if I had ants or wasps, which I did. He guaranteed me that this pest control would eliminate them, it did NOT. I had to call them back at least 3 times to repeat the ************ still hasn't taken care of the problem. I called a few weeks ago to cancel & was told it would cost me $100.00 to cancel, which is fine considering I'm paying $43.00 a month with no results BUT I called back today & they informed me that since I had split up the quarterly payments I would have to pay the last 2 months of the quarterly along with the $100.00. That's $186.00 to cancel. This business are scammers who are no different than the phone calls we all get everyday. I've thrown my husbands hard earned money away when coffee grounds would have done more than their services have. After a heated dispute with a ***** today they immediately tagged in on my bank card to grab their $186.00 the bank didn't have enough time to stop it. I wouldn't recommend this company to anyone. Even contacting my states attorney general would do no good considering the attorney general this state has at this point. Nomo stands for no more money in your pocket, it's in theirs.

  Business Response

  Date: 10/16/2023

  We are sorry there were continued issues. Sometimes they take a few extra treatments. I can promiose you we have been determined to help you have a positive experience. 

  We only charged what the agreement states and charged the discount we gave you. Please let us know if there are any further questions. 

   

• Initial Complaint

  Date:08/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  the door to door salesman came to my house two times while I was not home, but my wife was. The first time he came, my wife repeatedly told the man no. The man came back a second time and demanded to talk to me the man of the house. The kid practically lied about everything and simply showed me the prices for a first time deal. I signed up with them for a for a $50 first time charge. I asked the kid about cancellation and he told me I can cancel it anytime but failed to mention that if I was to cancel my services that I would have to pay the full balance of $300. I have everything on ring camera I reviewed it and never did. He mention anything about that. after four weeks, I was not happy with their services. After calling to cancel. They informed me that I signed up for a $300 per charge Service and then continue to explain to me that if I wanted to cancel at that time I was going to have to pay $250. Which none of this was explained to me at the door when I signed up.

  Business Response

  Date: 09/04/2023

  ******,

   

  Please give us a call after you have reviewed the signed agreement.

  The agreement mentions that we require the discount given if cancelled prior to the finish of the agreement. 

  We are here to help. Thank you. 

  Nomo Pest Solutions.

   

   

• Initial Complaint

  Date:08/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Billing my account for services not rendered. This has been going on for months. Try contacting them and keep getting sent to messaging service.

  Business Response

  Date: 08/11/2023

  Hello ****! 

  I just checked our gps records and it shows that we have been to your home and they match the service records perfectly. You are on a quarterly treatment plan which is our standard here in ****. Your wife upon signing up for services requested to split the payment up into a lower monthly charge rather than the full bill each quarter. Please give us a call if you want any documentation or gps records. We have 2 forms of gps, one that is tied with our app, and we have a dash cam/gps on all of our company vehicles. We are confident that we are providing a service you would be proud to receive. Thank you!

  Nomo Pest Solutions

  ************

• Initial Complaint

  Date:07/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was targeted by a salesman from Nomo Pest Solutions at my door step. The salesman stated he had a no pressure awesome deal for me to try out their pest solutions. He claims one dollar down I can try it out and cancel at anytime. I took the service and they came out to spray. The bugs were worse if anything after the spray. I was told that can happen because the bugs are being forced from their homes and all I need is for them to come out and spray again. I took the advice and kept the service a little longer and let them spray my home again. I did some landscaping a week after the second spray and was eat up excessively by bugs. I called again only this time it was to cancel their services. I was told it would be over two hundred dollars to cancel their services because I now have to pay the full price for the first spray or one dollar "deal" the salesman so slyly got me to agree to. I advised that I was told I could cancel at any time. The company didn't care and they pointed out all of the verbiage in their contract about extra cost for canceling their services and it was conveniently in small print and hard to see it existed. I took the salesman at their word that if I was unhappy with the services I can cancel anytime. This was very predatory and I didn't have their services much over a month and this is only because I was strung along. The contract gave me three days to cancel without this penalty and without being aware of this of course I had no opportunity to cancel within a reasonable amount of time after receiving no benefits at all to the services. I am looking to just plan and simply cancel the service without being charged for the first spray that even they will admit doesn't do much.

  Business Response

  Date: 07/21/2023

  We follow all laws according to our service agreements. Our service agreement is the most simple agreement I have seen in the industry. It is literally 1 paragraph. It clearly states the 3 day right to cancel and we always follow that. We put a lot of time, effort, and money into our training and will give our very best work where the customer hopefully feel they are getting their monies worth. Please give us a call with any questions. 

  Customer Answer

  Date: 07/21/2023

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  The predatory behavior by the company salesman. I was pressured into getting this service and signing before reading the contract. The company claims (on the contract) the first spray doesn't get results so how would it be fair business practice to give your customers three business days to cancel?  This isn't hearsay because you can find it in their contact were it states "you may see an increase in bug activity because they are being forced out of their home". 

  To summarize; even if you point at the fact I signed your contract, your contract itself is unfair because you do not give your customers the opportunity to see if your service works before pulling the customers right to cancel. 

  All I am asking for is for NOMO to cancel my service without charging me for something I didn't get a benefit from. If they are unable to do so I will file a lawsuit. I am more than prepared to go the distance. I have consulted my attorney and I feel well if I have to take this to the next step. 

  
  
  
  Sincerely,
  
  ****** *******
  
  

  Business Response

  Date: 07/29/2023

  In your response you mention that it is predatory behavior because you decided not to read the agreement. 

   

  It is a simple agreement for 13 months of pest control. We are happy to give our best, and we do deserve to be paid the fair amount we charge. We could randomly call 100 pest control companies and our price will be on par sometimes less with them. We do offer more services at a fair price than others which makes us a great value. It isnt our job to make sure customers read the agreement, however we also do a recorded welcome call to ensure they undersrtand.  It is out job to provide services we promise. Thank you. 

  Customer Answer

  Date: 07/31/2023

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

      I understand your position on price however, none of the other pest companies spray a property three times with absolutely nothing to show for it. We can't let anyone around the outside perimeter of our house (where you sprayed) because the bugs will practically eat you alive to this day. Nothing ever changed after any of the times you have been out. If the service even remotely helped I would not be wasting time and energy on the BBB website to dispute this. A reputable company stands behind their work and you have only stood by your price and your contract to insure you get paid. That is not a company anyone wants to do business with. All I was asking for is to cut ties with you being I received no value. If you cannot give me that I am sure the attorney genral of Iowa would be interested in hearing about this. Please do not make me take it this far. 
  
  
  
  Sincerely,
  
  ****** *******