Complaints

This profile includes complaints for Saela Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Saela Pest Control has 17 locations, listed below.

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  Saela Pest Control

  1290 Sandhill Rd Orem, UT 84058-7306

  
• 

  Saela Pest Control

  PO Box 780 Orem, UT 84059-0780

  
• 

  Saela Pest Control

  5342 Winner Rd Kansas City, MO 64127

  
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  Saela Pest Control

  372 Mountain View Rd Unit 15 Berthoud, CO 80513

  
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  Saela Pest Control

  8320 S 259th St Kent, WA 98030

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’ve called three times to cancel my service, but each time, my request was ignored. I spent about 10 minutes on the phone repeatedly asking to cancel, but the representative kept trying to upsell me with discounts and alternative services. I made it clear—at least 10 times—that I simply wanted to cancel my account.
  
  I’ve already paid $300, yet my children and I are still experiencing nightly bites. Now I’m being told I have to pay an additional $300 just to cancel the contract, which is unacceptable.
  
  Eventually, I was told I needed to speak with a supervisor, but after being placed on hold for another 10 minutes, I gave up and hung up. In total, I spent 20 minutes on the call with no resolution.
  
  I’ve also reached out through email and live chat, only to be told that cancellation must be done over the phone—which clearly hasn’t worked.
  
  At this point, I just want my service canceled—no more delays, no more upselling. Please process this cancellation immediately.

  

  Business Response

  Date: 07/15/2025

  Thank you for the opportunity to review and improve our customer service.  We have spoken directly to the customer and resolved this matter. 

  

  Business Response

  Date: 07/15/2025

  Thank you for the opportunity to review and improve our customer service.  We have spoken directly to the customer and resolved this matter. 

• Initial Complaint

  Date:07/08/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a one year contract. During the entire time of the contract we continued to see bugs inside and outside our home. I initially send a letter to cancel, and it was returned due to "insufficient address." The address I sent the letter to, is on my contract to send the cancellation, and on their website as well. I called to cancel instead, and I got the run around by the initial person on the phone she then transferred me to her "manager" to continue the cancellation process. He continued to state the exact same thing the previous person did for another 15 min. After almost a half an hour on the phone with them offering a "free" service, I finally got pissed enough to tell them they will be compensating me for my time since this is a simple phone call and they are now wasting my time. He then said he sent the confirmation email (which I never got), to terminate the contract. Extremely poor business practices.

  

  Business Response

  Date: 07/15/2025

  Thank you for your feedback. We’re sorry to hear about your experience and regret that our service did not meet your expectations.

  We sincerely apologize for the issues you encountered while trying to cancel your service. We’ve reviewed your account and can confirm that the cancellation has been processed. If there is anything further, we can do to make this right, we’re here to help.

• Initial Complaint

  Date:07/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is against Saela Corporate and not Saela local. I have several emails with corporate, cancelling my service, partially due to their poor customer service (they tell me when they are coming out, thru a corporate system, without checking with me, then I have to call in and wait, often leave a message, and wait for them to call me back. This is an issue because the service includes inside the house). At any rate, I fulfilled the 4 services stated when I started the service and no longer want to have a relationship with a business that doesn't value my time, and is stingy with theirs.
  So I called into corporate and told them I was cancelling (after having to leave a message and then wait for their call back), and then was told I had to speak with a different person to cancel. I also responded via email to an "unmonitored" email that obviously was monitored because the emailed back and said I could not cancel by email or text and that I had to call in.
  I don't care what their policies are, my policy is not to play stupid games with stupid people. Horrible customer service!
  Several emails back and forth with me giving reasons and saying CANCELLED and I was not paying for any future services, and them saying I can't cancel via email, only via talking to manager. At this point, I don't trust anything verbal with Saela and would only want written communication for proof.

  

  Business Response

  Date: 07/15/2025

  Thank you for bringing this to our attention. We’re very sorry to hear about your experience and sincerely apologize for the frustration this caused. Your concern should now be resolved. If there is anything more, we can do to make this right, please don’t hesitate to let us know. We appreciate the opportunity to resolve this and thank you for the time you spent with Saela.

  Customer Answer

  Date: 07/16/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23559098, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ***

• Initial Complaint

  Date:06/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We switched to ssels from working because they offered me a great deal at 139 a month flat rate no extra charges so the guy comes out sprayed fir the first time and asking for another 79 dollars besides the 139 I said no I was not told about more charges so I i told him I didn't want them coming back out I got on their website told them to cancel I didn't want their services they pretty much refused kept trying to send people out to the house I told them no I called their office to cancel as well but they keep showing up at my house they sprayed once now the collection agency they sent it to says I owe 1500 this whole company used to be edge witch I did not know In the beginning or I never would have switched

  

  Business Response

  Date: 07/03/2025

  Thank you for the opportunity to review and improve our customer **********************.  We have spoken directly to the customer and resolved this matter. 

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Extremely rude door to door salesmen, ignoring no soliciting signs and causing property damage

  

  Business Response

  Date: 06/13/2025

  We sincerely apologize for the negative experience you described. At Saela, we take complaints of this nature very seriously. Our sales team is trained to be respectful of property, to observe and honor "No Soliciting" signs, and to conduct themselves professionally at all times.

  We do not condone any form of rude behavior or property damage, and we are currently investigating this incident. If possible, please provide the date, time, and location of the visit so we can identify the individuals involved and take appropriate corrective action.

  Additionally, we are reinforcing our training protocols to ensure that all representatives are reminded of our strict policies regarding respectful conduct and property boundaries.

  We truly regret any inconvenience or frustration this may have caused, and we appreciate you bringing this to our attention so we can address it directly.

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This pest control company comes around late at night harassing people to sign up. The law states that door to door sales people cannot come to your door after 7pm. And they consistently come after 9pm. This is unacceptable and this company should not have an A rating for this kind of harassment. Even when you ask them to leave they just talk over you and keep trying to get you to sign up for their service.

  

  Business Response

  Date: 06/13/2025

  We sincerely apologize for the experience you described and appreciate you bringing it to our attention. We take these allegations very seriously.

  Our company has strict policies in place to ensure that all door-to-door representatives comply with local laws, including restrictions on solicitation hours. Soliciting after 7:00 PM, if prohibited by local ordinance, is not in line with our practices or expectations. We are currently reviewing this incident and will reinforce our training and oversight to ensure compliance with all applicable regulations.

  We are also extremely concerned about any reports of aggressive or disrespectful behavior. Our team members are expected to be courteous and to immediately leave a property when asked. The behavior you described is unacceptable and will be addressed internally.

  Please accept our sincerest apologies for the disruption and frustration this has caused. We are committed to preventing similar incidents in the future and welcome any additional details (such as date, time, and location) that can assist us in our investigation.

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The man that came to my door on Saturday stood there for 10 minutes giving me his pitch, I told him at least 5 times that we had pest control service that we were happy with and he‘d continue on with his pitch. The most insulting thing was when I articulated exactly why we wouldn’t be changing services he asked “so the main reason that you won’t dont want to give us a try is the hassle of changing services?” Nope, that wasn’t what I said at all. Twice. I finally slammed my door on him to get him to leave otherwise he would have continued.
  
  What’s worse, when I called their office today to complain they denied they had anyone by his name or that they have door to door sales people.

  

  Business Response

  Date: 06/13/2025

  We sincerely apologize for the experience you had with a representative from our company. The behavior you described does not reflect our values or the standards we set for our team.

  We take your concerns very seriously. Our sales representatives are trained to be respectful, to listen carefully, and to disengage immediately when asked. Pressuring or misrepresenting a customer's words is completely unacceptable.

  Additionally, if you were told by our office that we do not have door-to-door representatives or denied knowledge of the individual, we apologize for that confusion. It is possible there was a miscommunication or lack of information at the time of your call.

  We are actively investigating this matter to determine whether the individual was affiliated with our company, and we are reinforcing our internal protocols to ensure every interaction with our brand is respectful and honest.

  Thank you for bringing this to our attention. We regret the frustration and inconvenience this caused, and we are committed to making sure it does not happen again.

  Customer Answer

  Date: 06/16/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23446278, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ****

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have sales people what is included and then it's not. The service people only do the bare minimum and when you say something to them, they start swearing at you. I don't appreciate the service person saying the F word to me and when I was not sure he used that word I asked him if he did, he said yes. Then he asked me if I wanted to watch him redo the work at first I said no and then decided to watch him. He was not doing the job and when I brought it up that he was missing areas, he got upset and was going to call his manager. At first he said I could listen then decided I couldn't. At that point I did not want him around me or my house because of safety.

  

  Business Response

  Date: 06/10/2025

  Thank you for the opportunity to review and improve our customer service.  We have spoken directly to the customer and resolved this matter. 

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 23 a salesman came to our door. I explained that we already had a pest control service (Greenix). He said that our current pest control company does not use "pheromone blockers" like Saela does which prevents pests from returning to the same spot time after time. I did admit that our current company was never able to prevent spiderwebs on the second floor wall from returning quickly. The salesman said that all Greenix does is wipe away the webs and do nothing to prevent their return. He promised me that with Saela their pheromone blocking treatment would get rid of the spider webs for good. I committed to trying Saela, at a higher price, based on this promise that their technology could succeed where Greenix had failed.
  
  On May 29 a technician came to apply our first treatment. We naturally pointed out the spider webs and what the salesman had told us. The technician seemed confused. He said they didn't use anything called pheromone blockers and they couldn't make any kind of guarantee about the spiders not coming back. He said that they really focus on the ground floor and not upper levels. He said the best they can do is wipe away the webs, but they are likely to come back. (Exactly like Greenix.)
  
  Saela signed us up for an 18 month quarterly contract and require payment of 50% of the agreed cost to cancel. They blatantly lied about the scope and effectiveness of their offering in order to convince me to do so.

  

  Business Response

  Date: 06/10/2025

  Thank you for the opportunity to review and improve our customer service.  We have spoken directly to the customer and resolved this matter. 

  Customer Answer

  Date: 06/10/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is somewhat satisfactory to me.
  

  I am not happy.  Saela admitted that their sales person lied to me and that they are making efforts to correct this trend with their team of third party sales people.  That doesn't really help me who had already been duped.  

  Saela has given me a $50 credit for my trouble.  That does not fully cover the additional costs I will incur by switching to their service, but it does help.  They have also promised that their treatment will aid with the spider problem that they originally promised it would completely solve, but admitted that it will likely still be a struggle.  I have agreed to let them do their best and see how it goes.  
  
  
  
  Sincerely,
  
  
  
  **** ****

• Initial Complaint

  Date:05/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The contract I signed starting May 20,2024 which I insisted and got their agreement to pre-pay for the whole year. First problem, the sales person agreed to one price in person and they sent a bill for a different price. They offered to make up for the extra service with 1 additional visit. By the time the September 2024 rolls around, I have had to call them 2 times to refund billing me again for service I had prepaid. Each time I told them I do not wish to continue with the service after the end of the initial term. Because of the billing issues, I demanded to remove my payment card from their system which thankfully they did.
  The final dispute begins with an e-mail notice they sent on May 25,2025 that they would be coming to perform service on May 27. I had forgotten about the whole service before then, I replied on May 26, that I do not want want the service and to cancel/close my account.
  On the May 27th they send me a receipt for service performed, and May 28th sent me a reply to my May 26th e-mail. Six phone calls later over 3 days, my account is now (May 31,2025) closed but with an outstanding balance of $152.76. I left no payment method on record with them so I do not plan to pay but would like a clear and concluded contract for sake of sanity.

  

  Business Response

  Date: 06/04/2025

  Thank you for the opportunity to review and improve our customer service.  We have spoken directly to the customer and resolved this matter.