Reviews
This profile includes reviews for Saela Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 129 Customer Reviews
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Review fromSteven W
Date: 07/17/2025
1 starSteven W
Date: 07/17/2025
THIS COMPANY IS A SCAM. DO NOT HIRE THEM. HOW THEY ARE ALLOWED TO OPERATE IN ** IS BEYOND ME. THEY LIE ABOUT SERVICE, LOCK YOU INTO RECURRING CONTRACT, AND MAKE IT IMPOSSIBLE TO CANCEL.
Saela Pest Control
Date: 07/18/2025
Thank you for sharing your feedback. Were truly sorry to hear about your experience and the frustration it has caused. At Saela, it is never our intention for a customer to feel misled or trapped in a contract.
Our agreements are designed to be transparent, and we aim to clearly explain all terms, including recurring services and cancellation options, during the initial setup. If this was not your experience, we sincerely apologize.
We would appreciate the opportunity to review your account and resolve any concerns, including addressing billing or cancellation issues promptly. Please contact us directly at **************, and a member of our management team will work with you to find a solution.
Thank you for bringing this to our attention.
Review fromChelsea W
Date: 07/02/2025
1 starChelsea W
Date: 07/02/2025
If I could give negative stars, I would.This company has been dishonest and extremely difficult to deal with. The first salesperson came to my home, was very persistent, and assured me that the $49/month service would take care of my grasshopper problem. That turned out to be false the service only covers the area near the home, not the yard.A second rep came out and admitted the first had misled me. He said he'd provide a complimentary service to address the grasshoppers and had me sign paperwork. I later found out that I was unknowingly signed up for a second contract, bringing my total monthly cost to $150 for services I didnt even want.When I tried to cancel, I was told Id have to pay 50% of the remaining contract even though I was misled by two different reps. **** offered a small discount, but only if I stayed in the contract. I kept being told conflicting information. One rep said my final service would be in March and to call back after that. I spoke to ****** on March 12, who said they'd come out again the next day and that I needed to call after that service to cancel.Then in June, another service was performed without my authorization, and I received a bill. I had already removed my card because I didnt agree to further services. When I called to cancel, I was transferred multiple times, pitched new offers nearly 20 times, and told a manager would call me back which never *********** one point, they told me I still had another service left, contradicting everything Id previously been told. Ive paid almost a full year for services I never wanted, couldnt use, and repeatedly tried to cancel.Customer ********************** refused to take accountability, even after all the documented miscommunication and deception. I finally had to tell them not to step foot on my property again. This has been a nightmare to resolve.Saela Pest Control
Date: 07/10/2025
We are truly sorry to hear about your frustrating experience and the significant issues you've encountered with our services. This is certainly not the standard of customer care or transparency we aim to provide, and we understand your extreme disappointment.
Thank you for bringing these concerns to our attention. We appreciate the opportunity to make this right and regain your trust.Review fromDee Ann G
Date: 06/23/2025
1 star?? Warning About Saela Pest Control Dishonest Sales Tactics, Poor Service, and Terrible Customer Support I strongly advise anyone considering Saela Pest Control to think twice before signing up. When their sales *** came to my door, I explained that I had a poor experience with a company called Edge. What they didn't tell meand what I didnt find out until months lateris that Saela used to be Edge! That felt incredibly deceptive. Had I known, I would never have signed up.We were dealing with ants, spiders, and mice. Despite multiple service visits, none of the issues were resolved. I ended up purchasing my own pest control products and trapswhich finally workedunlike Saelas ineffective solutions.While they did offer to come out as often as needed, the fact remains: their service didnt work. When I called to cancel, I was hit with a $649.95 early termination feeeven though I had already paid $519.96. By my math, that should have left only $129.99 due. But then they suddenly claimed I still owed $389.97. Completely confusing and *************** make matters worse, I was in a serious car accident in September 2024, resulting in six fractured vertebrae. I was unable to work and told them I couldnt pay at that time. A manager called and kindly said they would write off the final $129.99, saying one less thing to worry about. I was grateful.But months later, Saela contacted me again saying the balance was not written off and sent it to collections. When I reminded them of the manager's call, they acted like they had no idea what I was talking about. Total lack of internal **************** summary:Misleading sales tactics Poor product effectiveness Unclear billing and contract terms Broken promises from management Uncompassionate and frustrating customer ********************** This has been a stressful and disappointing experience from start to finish. I do not recommend Saela to anyone. Steer clear.Review fromAnne T
Date: 06/20/2025
1 star***** to ****** a contract. The company insisted they could not do it by email and needed to do it over the phone. An employee of Saela did call, but still would not cancel the contract. The person kept giving me the runaround about how he did not have enough information to verify my identity and, therefore, could not cancel. When I started getting angry and asking why this was so difficult, the employee accused me of yelling at him, and told me that I needed to act like an adult. Would he have said the same thing to a man? I doubt it. It turns out once someone actually looked at our contract, one which we never saw until we asked to cancel, by the way, it had already ended. No fees could be charged.Rude employees. Impossible to cancel contracts, even once they have supposedly ended. Avoid this company.Review fromAlice S
Date: 06/18/2025
1 starAlice S
Date: 06/18/2025
We signed up for mouse control. At first I had a good experience. They came and set up the traps and explained how it worked. They quickly caught the mice. Then they had a service to come back and check. They tried to also spray every time they came back. We asked them to not spray and to please note that going forward. The technician always agreed. But then they would come back and we had to remind them again when they tried to spray. This last time we werent home and they sprayed. Then I tried to cancel the service and its impossible. Dont sign up folks!Saela Pest Control
Date: 06/20/2025
Thank you for sharing your feedback. We're glad to hear that your initial experience with our mouse control service was positive and that our team was able to resolve the issue quickly. However, we're truly sorry to hear about the repeated concerns regarding the spraying and the difficulty you experienced when trying to cancel.
This is not the experience we aim to provide. Your request to avoid spraying should have been clearly documented and honored on each visit, and we apologize for the oversight. We also regret that the cancellation process felt frustrating and thats not the level of service we strive to deliver.
Wed like the opportunity to make this right and ensure your account is handled properly. Please reach out to us directly or email so we can resolve this matter to your satisfaction.
Thank you again for your feedback as it helps us improve.
Review fromSherrie L
Date: 06/15/2025
1 starThis company lies to you about there service. Had them come out to do a prevented treatment. After they treated my rental ( one side) they said they do not do a one time service, and I need to sign up for 3 time service at $150.00 each, but because it was half a unit they dicounted it $30.00. each time. Now I have renters that moved in and they have ROACHES!!! Which that was what I was trying to prevent from happening. Saela said that I have the bacic treatment service. Saela said they have GERMAN ROACHES which the service I have doesnt treat for GERMAN ROACHES and for rhat kind of ***** its a ONE TIME treatment for $300.00. Saela didnt explain any of this at any point. When I called to explain this to them and ask for ALL my money back ( because the treatment they use didnt work. There response was, we did the treatment you signed up for. AM NOT HAPPY WITH THERE SERVICE OR CUSTOMER **********************!!!Review fromAlbert G
Date: 06/13/2025
1 starIf I could give 0 stars, I would. Back in 2023, my wife was approached by a salesman who came to our door and got her to sign up for a contract. After that contract had lapsed, we planned to have another company take over the services due to the ineffectiveness of the treatments. Earlier this year, another technician came by the house and spoke to my wife, saying that he was going to spray again. Nothing was mentioned about entering into another contract. Now we are locked into a 36-month contract, with the only means of escape being to pay a ****** of $1,300! The treatment straight up does not work; they were just out here, and my son is getting bitten by mosquitoes and spiders daily. We keep finding spiders and beetles in our home.We have called them numerous times to try to get them to let us out of this outrageous contract, to no avail. We are now considering legal action in order to finally be done with this company. Avoid them at all costs!Review fromAmanda H
Date: 05/30/2025
1 starAmanda H
Date: 05/30/2025
Sales people have come to our city harassing everyone about signing up. They ignore no soliciting signs and won't take no for an answer, even after telling them several times you're not interested. Most of us have to close our doors in their faces to get them to leave. Some of the pushy sales **** have even stayed out knocking on doors past 10pm... This behavior they are teaching their **** is completely unprofessional, and most of the time the **** don't have a city license to be soliciting anyway. Stay away from this company!Saela Pest Control
Date: 06/02/2025
Thank you for bringing this to our attention. We sincerely apologize for the negative experience you and your neighbors have had. This is not the type of conduct we promote or condone within our company.
We take complaints of aggressive or unprofessional behavior very seriously. Our representatives are expected to follow all local laws, respect posted signage, and conduct themselves courteously at all times, including adhering to reasonable hours for contact. Any violation of these standards will be addressed immediately through additional training or disciplinary action. Again, we apologize for the disruption and appreciate you making us aware of this situation. We are committed to making the necessary improvements.Review fromEverett P
Date: 05/27/2025
1 starEverett P
Date: 05/27/2025
This salesperson ignored our no soliciting sign and interrupted our holiday dinner to solicit. I asked them to leave and they wouldnt. Had to close the door in their face.Saela Pest Control
Date: 06/02/2025
We take complaints of aggressive or unprofessional behavior very seriously. Our representatives are expected to follow all local laws, respect posted signage, and conduct themselves courteously at all timesincluding adhering to reasonable hours for contact. Any violation of these standards will be addressed immediately through additional training or disciplinary action. Again, we apologize for the disruption and appreciate you making us aware of this situation. We are committed to making the necessary improvements.Review fromLarry M
Date: 05/23/2025
1 starLarry M
Date: 05/23/2025
Awful company with awful service. I would not recommend under any circumstancesSaela Pest Control
Date: 06/02/2025
We're very sorry to hear that your experience with our company was unsatisfactory. While your feedback is brief, we take all concerns seriously and would like the opportunity to learn more about what went wrong so we can address it appropriately.
If youre willing, please contact us directly or provide additional details through the BBB platform so we can better understand your situation and work toward making it right.
We truly value all customer feedback and remain committed to improving our service.
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