Reviews
This profile includes reviews for Saela Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 131 Customer Reviews
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Review fromEverett P
Date: 05/27/2025
1 starEverett P
Date: 05/27/2025
This salesperson ignored our no soliciting sign and interrupted our holiday dinner to solicit. I asked them to leave and they wouldnt. Had to close the door in their face.
Saela Pest Control
Date: 06/02/2025
We take complaints of aggressive or unprofessional behavior very seriously. Our representatives are expected to follow all local laws, respect posted signage, and conduct themselves courteously at all timesincluding adhering to reasonable hours for contact. Any violation of these standards will be addressed immediately through additional training or disciplinary action. Again, we apologize for the disruption and appreciate you making us aware of this situation. We are committed to making the necessary improvements.Review fromLarry M
Date: 05/23/2025
1 starLarry M
Date: 05/23/2025
Awful company with awful service. I would not recommend under any circumstancesSaela Pest Control
Date: 06/02/2025
We're very sorry to hear that your experience with our company was unsatisfactory. While your feedback is brief, we take all concerns seriously and would like the opportunity to learn more about what went wrong so we can address it appropriately.
If youre willing, please contact us directly or provide additional details through the BBB platform so we can better understand your situation and work toward making it right.
We truly value all customer feedback and remain committed to improving our service.Review fromGregory W
Date: 05/21/2025
1 starGregory W
Date: 05/21/2025
Zero stars more appropriate. Sales jerk, introduced himself as *****, came to our door. Inconsiderate punk. Didn't take no as an answer. Had to close door to end. Ring captured him happy with getting door shut on him, "I win." Nice to see a salesperson engaging in rage baiting.Saela Pest Control
Date: 06/02/2025
Thank you for bringing this to our attention. We sincerely apologize for the negative experience you and your neighbors have had. This is not the type of conduct we promote or condone within our company.
We take complaints of aggressive or unprofessional behavior very seriously. Our representatives are expected to follow all local laws, respect posted signage, and conduct themselves courteously at all times, including adhering to reasonable hours for contact. Any violation of these standards will be addressed immediately through additional training or disciplinary action. Again, we apologize for the disruption and appreciate you making us aware of this situation. We are committed to making the necessary improvements.Review fromJoe W
Date: 05/08/2025
1 starJoe W
Date: 05/08/2025
One star is too much. Horrible company to deal with. My contract ended and I told them I was not continuing, mainly because the service did nothing. I continued to get emails and texts about my upcoming service. Every time I called to tell them I don't have service they gave the same story saying I had one more mosquito spray. I wish I had recorded my previous phone calls with them. It is a scam, plain and simple. Now I am on hold for 30+ minutes to argue about the same thing again. NEVER sign a contract with this company, NEVER work with them. RUN AWAY!!Saela Pest Control
Date: 06/02/2025
Were very sorry to hear about your frustrating experience and truly regret that our service did not meet your expectations. We understand how repeated communication and long hold times, especially when you've already expressed your intent to cancel, can be extremely aggravating.
Please know that this is not the experience we want any of our customers to have. We take your concerns seriously and would like to investigate what happened with your account and communications. If you're willing, please provide your full name or account information through the BBB platform or contact us directly, so we can promptly review and resolve the issue.
Our goal is to provide transparent, effective service, and its clear we fell short in your case. We appreciate your feedback and will use it to improve both our customer ********************** process and internal communication protocols.Review fromcha h
Date: 05/08/2025
1 starSaela representatives came through my neighborhood at 845PM on a Friday night. Loud knock on my door. So effing annoying. They can't respect my evening, my family or my house, why would I use their services? Their representative would NOT SHUT UP! I just said it's 845pm and shut the door in their face.Review fromElaine A
Date: 05/07/2025
1 starDo not use this company. The sales people are aggressive and belligerent. They intimidate senior citizens into signing 18-month contracts that are impossible to cancel. There is a huge penalty for canceling the service. They dont respond to emails or text messages, and their customer ********************** department is patronizing and defensive. They are a pest needing to be controlled.Review fromTaylor E
Date: 05/02/2025
1 starI kindly said no 5 TIMES and was ignored each time by the salesman. I finally shut and locked the door and he stood on my porch continuing his pitch. Ive never been so uncomfortable by a company. This is harassment and whoever is teaching your employees this business tactic should be in jail.Review fromMirannda M
Date: 04/26/2025
1 starWhy would you have salesmen walking a neighborhood at 9:00pm. I do not appreciate the knocking.Review fromLaurie E
Date: 04/04/2025
1 starI wish I could give them a minus rating. I canceled my contract with this company after the service time had ended. They claim to have come to my house and preformed a service on my whole house in August 2024 and they want $125 for the service. That would have been impossible. I was in ***** the whole month of August. They could not have done the service, my yard in completely fenced in and the gates were locked. The only area available for service was my front yard! Plus why did they come if I had canceled my service! They claim to have sent me a text and since I didn't answer, they performed the service. Like I said, I was out of the country and could not respond! I have spoken to people at the local office and corporate. No one has solved the problem. They have sent my balance due to a collection company. I never will do business with them again!!!Review fromKiran G
Date: 03/11/2025
1 starKiran G
Date: 03/11/2025
Saela is a useless company, just getting people into contracts, when their products do not work. My wife got into a contract without knowing, when the salesperson happened to tell her that signing up would help with college. She wanted to help the kid without knowing what we were getting into. I got this product sprayed in our house and we would see spiders and lady bugs, right the next day. I have complained once, and then the second time I wanted to cancel when I found the service to be ABSOLUTELY USELESS - I bore with them for 7 months. But they were not willing to waive the contract fees. There is no where to actually complain about the BAD practices they are working with. I wish there were better places to report such companies that still are out there CONNING people to get into contracts, when their products are ABSOLUTELY USELESS.Saela Pest Control
Date: 03/14/2025
We understand your frustration with continued pest activity after our treatments. We want to assure you that we stand behind the effectiveness of our services and offer a free reservice policy to address such situations. If you are experiencing pest activity between scheduled services, please contact us immediately, and we will return to re-treat your property at no additional cost. Regarding your concerns about the contract, we strive to ensure transparency and clarity throughout the sales process. We are concerned to learn that there was a misunderstanding regarding the terms of your agreement. We would like to clarify that our sales representatives are trained to provide accurate information about our services and contract terms. We will review your account and the circumstances surrounding your contract to ensure that proper procedures were followed. Please contact us directly so we can discuss your concerns in detail and schedule a reservice if needed. We value your feedback and appreciate the opportunity to address your concerns.
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