Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Solar Energy Contractors

ION Solar, LLC

Headquarters

Reviews

This profile includes reviews for ION Solar, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

ION Solar, LLC has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer Review Ratings

    2.83/5 stars

    Average of 245 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Review fromJohn L

      Date: 08/18/2022

      1 star
      One of Ion Solars salesmen came to my house and rang the doorbell and knocked on the door, even though right above the doorbell theres a sign clearly posted that says No Soliciting. This resulted in my dog barking and waking up my baby who was napping. Not to mention I was working and in the middle of a call. I confronted the guy and he told me that he wasnt selling anything. I obviously wasnt happy and said some not so nice things to him but then responds back to me with eff you, (without the censorship). Now, should I have said what I said? No. But how does this guy have the gall to try and talk back to me and swear back at me when he had clearly violated my posted request of no solicitors and in doing so had bothered my dog, baby, and me at my job? He then proceeds to record me and tries to bait me into fighting him, calling me a tough guy and telling me he was going to post me on the internet. Thats fine. But coming to my home, disturbing my peace, and being unprofessional is not.
    • Review fromJohn W

      Date: 08/16/2022

      1 star
      It has been an absolutely horrible displeasure working with this company. This process initially started back in February, and now, 6 months later, they still haven't finished what they started. Between the project manager not answering calls or returning messages or replying to texts, and the crew who simply DOES NOT SHOW UP when they're scheduled to show up, this sorry excuse for a company has dropped the ball at least a dozen times. So here I am, 6 months later, now paying for my full electric **** AND the loan that was taken out for this inoperable solar equipment. In fact, this service has been so bad, I deliberately go out of my way to tell all of my friends and neighbors to avoid this company. DO NOT use ION Solar.
    • Review fromStacie C

      Date: 08/15/2022

      1 star
      If an ION solar representative comes to my door one more time I will be forced to contact my attorney. This is harassment at this point.
    • Review fromJasmine W

      Date: 08/15/2022

      1 star
      DO NOT RECOMMEND AT ALL! Please RUN FROM THIS COMPANY! Everyone from the sales reps to the people answering the phones in the customer service office are liars and are ONLY out to get a sale! They may seem like they care and they will fake it all the way until installationafter that GOOD LUCK! I have read so many reviews complaining about the exact same thing we are going through. We got Ion solar panels installed in April 2022. Since then we have still been receiving bills from NV Energy; which is not what we were expecting as our sales rep **** informed us that we would only be receiving a **** from NV ENERGY totaling $13.00-$14.00 for a service fee. As a 13 year property manager I asked dozens of questions to make sure we would NOT still be responsible for a huge **** due to NV Energy. **** absolutely lied and this has not been the case as we are still receiving normal bills from NV Energy as we were before we got Ion solar panels installed. I have contacted their office several times requesting to speak to a supervisor about all of this and all three times I was told a supervisor was busy and would call me back. No one has ever called me back which is beyond upsetting and unprofessional. My most recent call was Friday 8/12/2022. I was told a supervisor would call me back and no one did. I have mailed invoices to their office over a week ago and was told they have never received them. Basically calling me a liar as if I didnt drop the envelope off at the post office myself! We also have contacted NV Energy as well and was informed that we are not producing enough energy. I am not sure what the issue is but Ion Solar has done nothing to try and get this all resolved other than blow me and my husband; a veteran, off. We would have NEVER gotten solar panels if we were going to still have to pay a large **** to NV Energy. I honestly believe Ion Solar is ONLY out for the money and doesnt care about the customer once they receive the check.
    • Review fromDonald M

      Date: 08/05/2022

      1 star
      Harassment by ION Solar employees. Yesterday the 4th of August 2 employees of Ion Solar came to my home pushing solar installation. I told them politely that I was not interested and asked them to leave my property. They ignored my request and kept up the hard sell of Solar panels, I asked them again to leave my property they refused. I again politely asked them to leave and they continued the hard sell. Finally, I told them that if they didn't leave I would release my dog, and that I did not want anyone from their company to return. They finally left. Today at approximately **** another representative of Ion solar came to my door, after saying that I was't interested and that I told the 2 salesmen from yesterday that I did't want anyone from Ion Solar on my property and asked this salesman to leave my property he refused and continued his hard sell. I finally threatened that I would get my shot gun and force him to leave. At this point he decided it was probably in his best interest to leave my property. I do not understand how the City gives these hucksters a permit to harass the citizens of this city. How can I trespass this company from my property?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.