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Business Profile

Solar Energy Development

Avolta

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Development.

Complaints

Customer Complaints Summary

  • 34 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/11/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have requested a refund for the tree cutting cost that I was originally told was $ 3875 by an employee. Then I was told a check for $3000 was being sent. That was January 20,2022. I have not received a check from them for either amount. When I decided to cancel the contract I was told I couldn’t so I was told I would receive a generator and reimbursed for 6 months of my solar panel payments ($165.07 x 6 =990.42) by Brandon C**** in their retention dept I believe. My contract was signed originally in December of 2020. My solar panels were finally working and producing power in March of 2022, after many broken promises and lies. The latest email said Brio/Bello/Avolta wasn’t responsible because the contract was with the local sales group when obviously it was with Bello/Brio/Avolta. I have documentation of all the above through emails. I have requested mediation as that is the only remedy but that request has been ignored repeatedly. The latest communication indicating they weren’t responsible because the contract wasn’t with them was very insulting and a downright prevarication. I am a senior citizen living on a fixed income and all this work to get the system installed and get the monies and equipment promised has been very hard on me. I have always assumed the best of people but this was a big disillusionment.

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