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Business Profile

Audio Visual Equipment

Skullcandy, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Audio Visual Equipment.

Complaints

This profile includes complaints for Skullcandy, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Skullcandy, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 62 total complaints in the last 3 years.
    • 29 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/27/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought the Terrain XL speaker last November, and this past month it failed. I returned the speaker under warranty, and they sent me an $80 credit to be used on their website for the purchase of a new speaker. That speaker, however, is no longer available on their website, and when I contacted them they stated that they have no information about when it will become available again. There is currently no other speaker on their website that is even close in features to the one that I returned under warranty. The only offerings are speakers that are too small to meet my needs, or much larger and more expensive, which would require me spending more money than I originally paid.

      This is not a satisfactory resolution because now I am left without a speaker that failed within the warranty period, and no way to replace that speaker.

    • Initial Complaint

      Date:05/22/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered earbuds on April 2025 and by May 2025 they were broken. I contacted Skullcandy to get it fixed as per warranty but they want to charge me for the label despite that it has only been a month. I've spoken to the representative and they've been nothing but rude and condescending.

    • Initial Complaint

      Date:05/21/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a product from this company and there have been several issues.
      1. They have a rewards program - no where on the website does it state you must wait 30 days for rewards. I was ordering my son headphones and me earbuds. I had a discount code but using my points would have been more beneficial. I ordered his to receive points to order mine. Therefore, I used the discount code on his.
      2. Their website stated that my order would be shipped on 5/19. It is now 5/22 and the order has yet to ship. Merely a label has been created. These are a gift for my son's graduation so time is of the essence.
      3. Customer service says they respond to all emails within one day. I have yet to hear a response.
      4. I used their chat feature to try to resolve this issue. The process was unhelpful to say the least. I was told that the 30 day period was policy that cannot be broken. Funny when they pick and choose what policies are relevant or serve them at the time.
      5. I noticed a misspelled word on their website and tried to playfully help them correct it.

      This company is dry.. and flat out rude. I don't care how good their product may or may not be. The customer service SUCKS and they do not accommodate the customer or follow their own policies.

      Do not recommend... though I was excited about their Bose collab. If I were Bose, I would not mix with such an unprofessional company again.

    • Initial Complaint

      Date:05/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A few years ago. I bought 2 $350 headphone from skullcandy. This was when skullcandy had a physical office in Park City we could go to. And they used to offer life time warranty. But after a month my headphones were not working. Rather than mail it i drove to PC from SLC. On one of my headphones they did a straight exchange on the other they asked me to mail them in. I did. I. Then received an email back saying they couldn't fix it and have me a coupon of 350 to redeem on their site whenever I was ready. I told them my other headphones were having the same issue and they had me mail them, too. And got another store credit of the same value. But at no point was I informed my store coupons would expire at all. I bought 4 push active earbuds but directly and completely forgot about the store credit. I remembered, I logged to confirm on of them and it showed still active. But at the time they did not have earphones or headphones I wanted and honestly I was waiting for some like ones I returned (forgot their name) because they were do awesome and I loved them so so much. Oh well.... recently I decided to go with their latest headphones and earbuds
      Two of each, I should have had enough credits to cover that. Ha! That's when the terrible nightmare started. I figured, this is a misunderstanding, obviously they issued these before they started their limited warranty on their products so surely they'd honor that.... right?! Nope. Instead I've received automatic unpersonable generic emails stating all their coupons expire after one year. Naturally I was livid. I sent a few emails and after the last uncaring of my predicament email, i resorted to this. My family has taken pride is supporting a utah company even when we found better products for less. They disregarded tuner my coupons were due to a warranty issue. At this point, I my as well just get my money back. As I mailed back both headphones and have nothing to show for it.

      Business Response

      Date: 05/21/2025

      Hi *****,
      We truly appreciate you taking the time to share this, and we’re sorry to hear about your experience, especially after such long-standing support for our brand. That’s not the kind of experience we ever want for our customers, especially someone who’s gone out of their way, literally and figuratively, to stay loyal.
      We understand how frustrating it must feel to have store credits issued as part of a warranty exchange, only to later learn they’d expired, especially when you weren’t clearly informed about any expiration at the time. You’re absolutely right to expect better communication from us in that situation. While our current policy does include a one-year expiration on credits, we recognize that these credits were tied to a warranty issue, and we should have handled that with more care. We want to make this right. Please reach out to us directly at contact.skullcandy.com and mention this BBB review. We’ll make sure it lands with a senior member of our team who can personally look into your case and try to work out a solution that honors the spirit of that original warranty. Thanks again for bringing this to our attention and for sticking with us all these years. We’re listening, and we’re here to help.
      We look forward to hearing from you. Skullcandy Customer Experience Team

    • Initial Complaint

      Date:03/10/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Their rail earbuds (ordered July 22, 2024) only lasted 6 months before breaking. They will not charge in their case and the company’s only resources on how to fix the issue was to clean the connectors- which I did to no avail. The company has no ways for a refund or credit now that they are broken.

    • Initial Complaint

      Date:01/04/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered online from the above company earbuds on Dec 16 and never received this package , value around 100$
      I emailed the company many times without an answer, I called them and their resolution was to contact Purolator and get a claim # about this delivery. Cannot submit a claim online with Purolator as on their records package was delivered and cannot get them on the phone , waiting today for more than an hour an no answer.
      I did not received my order and I want my $$ back
      Skullcandy does not help and requires a claim from Purolator , Purolator refuses to log a claim as keep saying package was delivered
      It was no email confirming the delivery no knock on the door when package was delivered

    • Initial Complaint

      Date:12/22/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase on December 2nd in which I used a code from a previous warranty claim. After several weeks of waiting the item still has not shipped. I spoke with someone who initially told me to wait. Then a few days later, I contacted skullcandy again considering this item now won't be showing up for Christmas and they supposedly sent another out from the warehouse. Today, several days later, I realized the 2nd one is in the same "pre shipment" status as the first. I'm so fed up with this company.

    • Initial Complaint

      Date:12/20/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The item I ordered was faulty and not working, so I requested to return it and either receive a replacement or a refund within the first 10 days of the items arrival. They told me to send the item back to them and cover the shipping fees myself even though the item arrived faulty when its supposed to be brand new. Their website mentions that full refund is allowed within 14 days of item arrival and in my case it was only 10 days and now they want me to cover shipping fees

    • Initial Complaint

      Date:11/19/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made an order for headphones at ********************** on Nov. 13 and received an email from Skullcandy saying that they shipped it on Nov. 15. It is now Nov. 19 and their website says that the order is shipped and completed. However, I have not received the order so I checked the **** tracking number and it says that skullcandy created a shipping label but they never provided the actual item to ****. I contacted skullcandy through their website and chatted with someone. They told me that the item is actually still in their processing department at skullcandy and has not been shipped as of today Nov. 19. I requested the order to be cancelled, since it has not shipped and for them to refund me the $60.19 that they already charged my Credit Card. They refused and told me that my credit card has not been charged. I am looking at my CC statement online and it shows their charge from last week for this item (not pending, no a hold, but an actual charge). They told me they could not cancel or refund my money. They said I have to start a return, but I cannot return the item because I don't have it, and in fact, **** never even received it, but skullcandy still has it in their possession and never shipped it. I just need them to refund my money since they never sent the item. At this point, I don't want to wait for them to ship the item, but for them to keep it and refund my money.

      Business Response

      Date: 11/29/2024

      Hello,

      We have received confirmation from **** that your order was delivered on November 21, 2024, 11:56 am. Please reach out to our customer service team with any questions or concerns you may have regarding you recent purchase from Skullcandy. Thank you.

      Customer Answer

      Date: 12/02/2024

       
      Better Business Bureau:

      After I complained to Skullcandy and they denied any responsibility, then they finally mailed the item. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *****

    • Initial Complaint

      Date:10/22/2024

      Type:Delivery Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried emailing someone multiple times with no resposne. I am writing in regard to my order ********** which I never received but says it was delivered on October 18th. I am requesting a refund.

      Business Response

      Date: 10/23/2024

      Hello ******,

       

      Please reach out to our customer service team for further assistance. We currently show that both items were delivered October 18th by USPS. We look forward to hearing from you and solving this customer service issue for you.

       

      Thanks, Skullcandy customer service team.

      Customer Answer

      Date: 10/23/2024



      Complaint: ********



      I am rejecting this response because:

       

      As I said I already did this and no one ever gets back to me.



      Sincerely,



      ****** ****

    Skullcandy, Inc. is NOT a BBB Accredited Business.

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