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Business Profile

Audio Visual Equipment

Skullcandy, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Audio Visual Equipment.

Complaints

This profile includes complaints for Skullcandy, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Skullcandy, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 62 total complaints in the last 3 years.
    • 29 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/22/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought this item and was total on the box. That this totally wireless essential earbuds. Can hold up to six hours; of wireless bluetooth for music and talk. And I am here to say that is not. Both of the earbud only work one at a time. They don't work together. And they only last for 6 mins of play time. I wish I never even bought them dumb thing's in the first place. Now i have to go back and buy some new earbud somewhere else people don't but this earbud because you will be wasting your money.

    • Initial Complaint

      Date:09/17/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I initiated a warranty claim with Skull Candy because their product stopped working (Grom wireless headphones) within two months of purchase but they have not sent me a prepaid shipping label to return the product despite the postal service saying one was sent. They are non responsive to my requests and need help

    • Initial Complaint

      Date:09/10/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 2 Dime Evo earbuds directly from Skullcandy website. The website stated that the order was shipped.
      When I recieved the order I only recieved 1 Dime Evo earbuds. I immediately opened a ticket with Skullcandy about the order.
      After a few back and forth emails, I was told to wait until 9/4/2024 to see if I recieve the other earbud, because they may have been shipped separately. I responded to them on the 4th, then again on the 6th. Today is the 10th and I have not got any response from either message sent. At this point I am accepting that I am not going to get the product.

      Business Response

      Date: 09/10/2024

      Hello Jeffery,

      We have sent you new communication about your mis shipped item please respond to the email that was sent earlier today. We look forward to hear from you and solving this customer service issue.

      Thanks, Skullcandy customer service team.

      Customer Answer

      Date: 09/10/2024

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 22264595, and find that this resolution is satisfactory to me.




      Sincerely,



      Jeffrey Johnson

    • Initial Complaint

      Date:09/06/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a pair of Indy Evo ear buds from Skull Candy. Within a few months, they stopped charging in the case. As they were still under warranty, I sent them back (tracked). They had discontinued the Indy Evos so I replaced them with Push Active earbuds. I liked the earbuds themselves but within a couple of months, the case started draining power very quickly and I was having to charge it every other day, even though I only used the earbuds for less than 1.5 -2 hours a day. I submitted another warranty claim and sent them back, tracked again. At this point, I'd spent over C$30 just on tracking. I didn't hear anything back for over six weeks... no confirmation of receipt, although tracking showed it had been delivered weeks earlier, no replacement earbuds, no code to purchase replacements, nothing. I called them, and only then did they send me a replacement code as, again, they had discontinued the Push Active earbuds. (I looked online and saw that it's common practice for this company to wait till people call them to send a replacement. If you don't have a tracking number, they always claim they never got them, which is unethical and shows a complete lack of integrity.) I got the Push Play Active earbuds. A month later, they are no longer charging in the case.
      I can't throw more money after bad sending this back again, so I"m basically out nearly $200 because of this garbage company and their trash products and awful customer service.

    • Initial Complaint

      Date:08/28/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order date 8/26/24
      Order Confirmation 120091675

      I have attempted twice by email to contact the company with no response.
      I have attempted to contact the company via social media with absolutely no response.

      But I used a discount code provided to me last year as a resolution to another issue that provides 40% off and free shipping.
      I used the code and was still charged for shipping.
      Customer service from this company is by far the worst i have ever dealt with.
      I will attach the email showing the code is for 40% off and free shipping.
      This company does not stand behind their product at all nor do they honor their previous agreement that is in writing.

    • Initial Complaint

      Date:08/14/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a complaint against Skullcandy regarding a pair of Push Ultra headphones that I purchased from Walmart. Unfortunately, I don’t have the exact purchase date, but I have experienced significant issues with these headphones.

      Despite following the troubleshooting advice on the Skullcandy website, the product remains defective—specifically, the left earbud has stopped working. This is the second pair of Skullcandy headphones that have failed me, following a previous pair with Bluetooth connectivity issues.

      I have reached out to Skullcandy to resolve this issue, but their response was an automated AI message that didn’t address my concerns or make sense in the context of my situation. This lack of meaningful support is disappointing, especially given my previous positive experiences with the brand.

      I am seeking assistance from the BBB to address this matter and obtain a resolution, such as a replacement or a refund, for the defective product.

      Thank you for your help.

      Sincerely,
      Ryan Emswiler

    • Initial Complaint

      Date:07/17/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a product from the merchant however i never received it and i have made multiple attempts to contact the merchant; however, the merchant refuses to respond.

    • Initial Complaint

      Date:06/21/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On may 28 2024 I ordered push active earbuds and terrain XL all love speaker for 160.80$, order number *********. The product was shipped via UPS on may 29 2024 tracking number ******************. The package was delivered to the WRONG address. UPS submitted a picture of a house that is NOT mine. I opened the first lost package investigation with UPS and they came to my house in person and had me sign a paper saying I did NOT get my package but would not give me a copy of the document. They then closed my first investigation as product recieved which is NOT true. I called ups again and opened a 2nd investigation case#***********. The same UPS driver came back to my house and asked me to sign another paper, refused and explained what happened the first time. I called skullcandy and explained throughout this whole time UPS has not given me any emails saying they lost the package. Skullcandy said I would get a refund of 160.80 per refund ticket#*******. I never recieved a refund. I contacted skull candy again 6/21 and leng C. And Eugene told me I have to open a 3rd investigation. Both companies have been lying to me for weeks about various things and giving me the run around. I've also asked to speak with supervisors from both companies and never get a response. I believe skullcandy scammed me out of my money.

    • Initial Complaint

      Date:05/27/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was looking at my warranty with Xcover for my headphones. Their website stated my warranty was canceled. Since I did not cancel it myself, I reached out to Xcover. They told me to contact SkullCandy directly as they were the ones who canceled my warranty. I have provided a screenshot of the email. I contacted SkullCandy and told them this. I provided them with the email from Xcover and stated that Xcover said that SkullCandy was the one who cancelled my warranty. However they refuse to acknowledge this nor the email, and they continue to tell me I need to contact Xcover. I have been emailing over the course of 2-3 weeks now, I just want my warranty to be active. I also provided a screenshot of my entire email correspondence with SkullCandy. Thank you

    • Initial Complaint

      Date:03/07/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I requested them honor the warranty on the earbuds I bought and they refused to do so. I've asked seven times and now its past warranty date so they refuse to honor it

    Skullcandy, Inc. is NOT a BBB Accredited Business.

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