Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not place the order for which I have been charged.
  I have tried to reach out to the company with no success.

  Business Response

  Date: 07/15/2025

  Hello *****,
  
  We apologize for the confusion and frustration regarding your recent charge. Our "Subscribe and Save" program, which automatically enrolls customers in recurring shipments at a discounted rate, is outlined during the checkout process. We understand this may not have been fully clear at the time of your order, and we regret any misunderstanding.
  
  We’ve reviewed your account, and a refund of $128.40 has already been processed today, as you contacted us on July 14. You should see this reflected in your account shortly.
  
  If you have any further questions or need additional assistance, please don’t hesitate to contact us at ******************** ** **** ** ***** *********
  
  Sincerely,
  The Spa Dr. Team

  Customer Answer

  Date: 07/15/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23536191, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *******

• Initial Complaint

  Date:06/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 15th I bought face product from THE SPA DR. without knowledge i was enrolled in a subscription which i would not do and prefer to purchase it when ready to order if i like the product.. i was charged on the 16th of June $127.20 for a product that did not work well with my face. when i called i was told that i will get no refund and they will not stop shipment of product because of a subscription that never authorized. this is very disappointing because they have a policy that you can't return the product for a refund you can't exchange because it's part of a subscription that I never signed up for. i am obligated to stay with something that i will never use and be out $127.20 dollars. that is not customer service and as much as i tried they did not at all help me... the customer is def not of importance to them.

  Business Response

  Date: 06/19/2025

  Hello ******,
  
  We sincerely apologize for the confusion and frustration you’ve experienced. The "Subscribe and Save" program details are outlined on the checkout page. However, after reviewing your case, we’ve made an exception and processed a full refund of $127.20 today. You will receive a confirmation email shortly.
  
  If you have any further questions or need additional assistance, please feel free to reach out to us at ******************** or call ** ***** *********
  
  Sincerely,
  The Spa Dr. Team

  Customer Answer

  Date: 06/19/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23484892, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *****

• Initial Complaint

  Date:06/17/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried a skin care product for $25.00. The next month, I was just automatically charged $129.00. I did not agree to that and I did not get a notice that they were going to deduct this money from my account. I immediately contacted the company and told them I would like my refund and I do not want their product. They told me that they are happy to
  Cancel Any future shipment at but refuse to return my money because it is against their policy.

• Initial Complaint

  Date:06/17/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May of this year, I placed a one time order with The Spa Dr for Youthful eye cream and Age defying lift & tight serum. I received the product , tried it and did not care for it. I thought this was a ‘one and done ’ , but then on June 12, I received an email, thanking me for my order, *******-TR. I immediately contacted the company, bith by telephone and by email to cancel the shipment. I received the following. As much as we’d like to help with a refund for your recent order, our policy only allows returns and refunds for first-time purchases within 30 days. Since this is a recurring order, it’s not eligible based on our guidelines
  I did receive a cancellation notice - I aldo cancelled my bank card, so they could not continue to use it. I received the products yesterday, june 16, and immediately contacted The Spa Dr to innitiate a return for a refund. I had to leave a message for a call back. Today, *** called from The Spa Dr snd after my explaining the situation , she ‘supposedly’ asked a supervisor for permission to process the return and did not get it. I have $120 + $8.40 tax on my credit card and I have filed a didpute with my bank. I told *** that I was sending back the product and I would expect them to refund it. This is a very hidden policy, as I have NEVER signed up for a recurring charge of a makeup/skin care product. Way too much hassle!

• Initial Complaint

  Date:06/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up to try this product and within 3 weeks my CC card was charged and another product was sent which was not sealed and had product (cream) leaked in the box. I reached out to the company requesting my money back and told them I would send the product back. They would not do it but rather sent me new product that also was not sealed and was different product. Thus is not a good product and I want ALL my money back. Its a typical ************* company!!! No where in the original ad did it say I was signing up for subscription!!!

  Business Response

  Date: 06/26/2025

  Hi Mary, 

  We apologize for the issues you've experienced with our product and the confusion surrounding the subscription. Our "Subscribe and Save" option is clearly outlined during the checkout process, but we regret that this was not clear at the time of your order.

  We will be processing a full refund for your order today, and you will receive an email confirmation about this shortly.

  If you have any further questions or need additional assistance, please don’t hesitate to contact us at [email protected] or call +1 (361) 310-9240.

  Sincerely,
  The Spa Dr. Team

• Initial Complaint

  Date:06/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered numerous products, tracking says delivered but I havent received anything. Ive emailed countless times but have not received a refund.

  Business Response

  Date: 06/11/2025

  Hello *****,
  
  We sincerely apologize for the inconvenience youve experienced. After reviewing your case, we want to confirm that a full refund of $255.41 was processed on June 7. You should see the refund reflected in your account shortly.
  
  If you have any further concerns or questions, please dont hesitate to reach out to us at *********************************** or call us at *****************.
  
  Thank you for your patience and understanding.
  
  Sincerely,
  The Spa Dr. Team

• Initial Complaint

  Date:05/28/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business enrolled me in a subscription without my knowledge or consent. When I purchased a sample product, nowhere did it say it was a subscription. I never consented to a subscription or to my credit card being charged. I wrote them to get a resolution and customer service refused to refund.

  Business Response

  Date: 06/11/2025

  Hello *******,
  
  We apologize for any confusion or frustration caused regarding the subscription. While our policy typically doesn’t allow for refunds on recurring orders, we’ve reviewed your case and, as an exception, will be processing a refund of $51.78 today. You should also receive an email from our customer care team confirming this refund.
  
  We appreciate your understanding, and if you have any further questions or concerns, please feel free to reach out to us at ******************** or call ** ***** *********
  
  Sincerely,
  The Spa Dr. Team

  Customer Answer

  Date: 06/11/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ****

• Initial Complaint

  Date:05/08/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made a one time purchase from this company. They billed me twice what I originally paid a month later and thanked me for my purchase. I never ordered from them again and I never signed up for a subscription. There is no phone number to call and no way to sign into their website to cancel. Emails go unanswered. After doing some research, this is apparently a scam company and many others have experienced the same thing. I want a refund and want to be sure they will not continue to bill me.

• Initial Complaint

  Date:04/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company enrolled me in a subscription without my knowledge. I bought a product, nowhere did it say it was a subscription. I never consented to a subscription. I called and emailed and you can’t reach an actual person.

  Business Response

  Date: 04/16/2025

  Hi *******, thank you for bringing this to our attention, and we're truly sorry for any confusion or frustration this experience has caused.
  Please know that your subscription was canceled as of April 9, and we have processed a full refund of $52.44. This amount should already be reflected in your account.
  We appreciate your feedback and are continuously working to improve our communication and customer experience. If you have any further questions or need additional assistance, please don’t hesitate to reach out to us at *******@thespadr.com or call us at +1 (361) 310-****.

• Initial Complaint

  Date:03/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order once from them to TRY and the product gave me a severe rash so I never ordered from them again. Now they have made deductions from my debit and credit card accounts and say they are shipping me additional product. I tried to call them but no one answers. I emailed them at least four times and one response said they will not refund my money and said I signed up for reoccurring shipments, which is FALSE. I never do that with anyone one. I am 78! They are taking advantage of me.

  Business Response

  Date: 03/26/2025

  Hi ******, were truly sorry to hear about your experience and any discomfort caused. Weve already canceled your subscription as of March 22, and no further orders will be processed. A full refund of $48 has also been issued to your ****** account and should reflect within 2448 hours. If you need any further assistance, please feel free to reach out to us at *********************************** or call *****************.