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Business Profile

Vitamins and Supplements

The Spa Dr., LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 26 total complaints in the last 3 years.
  • 21 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/14/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I only signed up to try their product as a trial run. It said nothing about them charging my credit card. When I finally found out what was going on I immediately tried getting a hold of them with no one answering the website chat. It wouldn't let me change my password to login to cancel this subscription I never agreed to. Cancel my subscription immediately and refund me the money. You know, I probably would have bought more from you if you hadn't signed me up against my will. Shame on you.

    Business Response

    Date: 02/17/2025

    We don't have any record of this customer contacting us. Please reach out to customer service at [email protected].  

  • Initial Complaint

    Date:01/05/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company charged my credit card without my agreeing to the charges. They charged $60.00 every month for 3 months. I did not realize they were doing this and I have tried many times to talk to them, but no one answered. I finally got a hold of someone on a chat on their site. I told them I only signed up to try their product as a trial run. It said nothing about them charging my credit card. When I finally found out what was going on I immediately tried getting a hold of them with no answering the phone. When I finally got a hold of someone on the chat they only offered me 20% back of only one charge and not the other 2 months they have been charging me. I told them I want a complete refund because the product did not work and I did not sign up for this. They kept sending me products and I tried to send them back and they refused. I was stuck with this unopened product that I did not want or authorize them to ship to me. I can't believe this company is still in business, but now I know how they are in business and that is because they scam people. Horrible business and I hope more people read the many complaints about The Spa Dr.

  • Initial Complaint

    Date:11/15/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint Description:
    I purchased a product from The Spa Doctor through their website. During the checkout process, I made a one-time purchase and did not select or agree to a subscription option. However, the company charged my bank an additional $90 without my authorization and claimed that I had enrolled in a subscription plan.

    When I contacted their customer service to dispute the charge, they insisted I had selected a subscription (which I know I did not) and informed me that the product had already shipped. They offered to refund only 50% of the $90 and let me keep the product. This resolution is unsatisfactory as I never agreed to recurring charges in the first place.

    Desired Resolution:
    I am requesting a full refund of the $90 and the cancellation of any unauthorized subscription. I also ask that The Spa Doctor improve their checkout process to ensure customers are fully aware of subscription agreements, as this situation feels deceptive.

  • Initial Complaint

    Date:08/29/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been charged three times for product I have not received, May *****, June *****, and August *****. I emailed them one time and told them. I did not sign up for a subscription. I haven't gotten one product yet. What is this company trying to just take your money!I would like a refund and taken off their subscription.

    Business Response

    Date: 08/30/2024

    **************** reached out to the customer on 6 separate occasions via phone. There was no answer. A voicemail was left on each of those calls. Customer did not return any of the calls. DHL tracking confirms that all packages were delivered to the address in the orders. **************** will attempt to reach out to customer today to confirm subscription cancelation. 

  • Initial Complaint

    Date:04/17/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    April 16th I received an email stating a shipment was on its way from the Spa Dr, with whom I had not placed a second order. I looked into it, and realized they had put me on a subscription which I had never authorized. I immediately cancelled it and I called the company to tell them to refund my account the $79.99 and cancel the order that they had processed without my consent. They then proceeded to tell me how I was outside of the 30 day original purchase window to receive a refund. The company used tricky and misleading business practices as the original advertisement from social media claimed you could try this product risk free for the $39.99 I was willing to pay for the first order. Nowhere did it state you would be signed up for an automatically recurring $79.99 to keep getting sent products. All I need is a paid postage stamp to return this product when it arrives and refund sent to my original payment.

    Business Response

    Date: 04/24/2024

    Customer was unaware that she signed up for a subscription. Agent followed protocol and advised about the return and cancellation policy. Upon consulting with a supervisor indicating that the customer did not receive the shipment, the agent was approved to cancel the subscription and process a refund for the customers last order. 

    Customer Answer

    Date: 04/24/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:04/15/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Avoid this company at all costs. I received notification that this was a subscription and my next order was being shipped. I contacted them immediately and asked them not to ship and to cancel. They stated "they were sorry to see me go but, they would lower the subscription to $39.99 if I stayed" I did not respond because I was not interested in the product for $39.99 either. They charged me $79.99. I contacted them asking what this was all about that I had canceled. Then they issued a credit. I thought that was the end of it. Then I received a box in the mail. I didn't even open it assuming they would be sending me a return label to send it back. I just set it aside and forgot about it. Now today they reversed the credit. I don't know what is going on with this company but, unless you want to waste a ton of time dealing with this I'd avoid it.

    Business Response

    Date: 04/17/2024

    The first interaction with this customer shows that the agent acknowledged the customers wish to cancel subscription. A retention offer was provided and the subscription was paused awaiting a reply. What wasnt known at the time was that another order processed before the subscription was paused. A refund has been processed and the subscription was canceled. Agent will be trained. 

  • Initial Complaint

    Date:04/01/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I wanted to cancel my recurring order subscription. I tried to log into my account, but the website said my password expired. It was supposed to automatically email me a link to change my password. However, I never received the email, so I started a virtual chat with customer support. I asked to have my password reset and for my future orders to be canceled. They confirmed my future orders would be canceled. One month later (3/29/24), I was automatically charged for another order. I tried to log in, but I had an error message saying my password had expired. Yet again, the system failed to send the email to reset it. So I went back to the customer service chat and they told me I had to create a new account. I asked for a refund for my last order since they confirmed it was canceled, but still charged me. However, they could only give me 25% back. In the chat, they confirmed that they had canceled my account, and my orders were canceled. I asked to get email confirmation of my refund and my account being canceled, which they said would arrive after she closed the chat. However, I never received any confirmation emails. The customer service rep's name was ******* and my chat confirmation number was *******

    Business Response

    Date: 04/05/2024

    ******** service agent made a mistake and didn't cancel the subscription when it was requested. Agent has been coached. Subscription has now been confirmed as canceled and a full refund of $149 was issued. 

The Spa Dr., LLC is NOT a BBB Accredited Business.

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