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Business Profile

Vitamins and Supplements

The Spa Dr., LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Reviews

Customer Review Ratings

1

Average of 15 Customer Reviews

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Review Details

  • Molly W

    Date: 06/18/2025

    Molly W

    Date: 06/18/2025

    I am on hold with my banks fraud department as I type this. I have never ordered, subscribed to or received ANY products from this site. I am thankful that my bank recognized it to be a scam however, now I have to wait for a new card and change my card number on several accounts. It's an inconvenience that I didn't need today!

    The Spa Dr., LLC

    Date: 07/15/2025

    Hello *****,Were truly sorry to hear about the inconvenience and frustration youve experienced. We understand how important it is to feel confident with your purchases, and we deeply regret that this situation occurred.Please note that our "Subscribe and Save" program is outlined during the checkout process, but we apologize if it wasnt fully clear at the time of your ******** assist further, please contact us with your order details so we can look into this right away. We want to make this right and resolve any confusion. You can reach us at *********************************** or call *****************.Thank you for your patience, and were here to help.Sincerely,The Spa Dr. Team Ask *******

  • Virginia B

    Date: 06/07/2025

    Virginia B

    Date: 06/07/2025

    keep getting charged for order not authorized and no way to contact company. I want the orders to stop and I am not going to pay for anymore.

    The Spa Dr., LLC

    Date: 06/11/2025

    Hello ******, We sincerely apologize for the inconvenience. After reviewing your case, we can confirm that your subscription was canceled on June 10, and no further charges will be processed.If you have any further questions or need additional assistance, please feel free to contact us at *********************************** or call *****************.Sincerely,The Spa Dr. Team

  • Michelle G

    Date: 06/07/2025

    Michelle G

    Date: 06/07/2025

    I requested a refund and was told it was outside the timeliness. I purchased and order and received it and was not told this is a subscription. Now I was charged $120 for a 1st subscription order which states on the website we can get a refund for the first order of subscription. I want a refund and can never get anybody on the phone.

    The Spa Dr., LLC

    Date: 06/11/2025

    Hi ********,We apologize for the inconvenience. While our policy typically doesnt allow refunds on recurring orders, were making an exception and will issue a full refund of $120. Youll receive an email confirmation regarding the refund within the day.If you have any further questions, feel free to contact us at *********************************** or *****************.Sincerely,The Spa Dr. Team

  • Lisa W

    Date: 04/24/2025

    Lisa W

    Date: 04/24/2025

    My account was charged 6 times for this product, cannot get anyone on the phone. **** has now charged overdraft fees for the over $300.00 they charged for product not ordered. Still fighting to get my refund......

    The Spa Dr., LLC

    Date: 04/28/2025

    Hi ****, Were very sorry to hear about your experience. Please know that we have submitted your refund today, and you should see it reflected in your bank account within 2448 hours.If you need any further assistance, feel free to reach out to us at *********************************** or call *****************.Sincerely,The Spa Dr. Team

  • Ellen S

    Date: 04/22/2025

    Ellen S

    Date: 04/22/2025

    Wish I could leave a "0" star rating. Purchased one product - only one. It didn't do anything to improve my skin. Next thing, I see a subscription charge on my credit card. Trying to cancel a subscription that I know I did not sign up for proved to be impossible. What a racket this is! I am not sure what my recourse will be, if there is one at all.

    The Spa Dr., LLC

    Date: 04/28/2025

    Hi *****,Thank you for sharing your feedback. Were sorry to hear about your experience and the confusion regarding the subscription.Please note that we sent you an email on April 24 confirming that your subscription has been successfully canceled. If you have any further questions or need additional assistance, please feel free to reach out to us at *********************************** or call *****************.Sincerely,The Spa Dr. Team

  • linda c

    Date: 02/05/2025

    linda c

    Date: 02/05/2025

    I bought the sample set and was pretty disappointed in the product. Did nothing to improve my skin at all !Come to find out you are automatically signed up for auto shipments for one #2 at more than the 3 you originally bought. the 30 day guarantee is when you RECIEVE the product that takes 2 weeks to ship. RIP OFF If the product was what they promised they wouldn't have to be underhanded.

    The Spa Dr., LLC

    Date: 03/06/2025

    Hello *****, we appreciate your feedback and understand your concerns. We've checked your account and confirmed that your subscription has been canceled. While the charges were within the policy, weve made an exception and have processed a refund for your last order. You should see the refund reflected in your account within 5-10 business days.

  • Lonnette R

    Date: 12/10/2024

    Lonnette R

    Date: 12/10/2024

    I cancelled the order within 10 minutes of ordering. They said you have to cancel within an hr which I did. Not only did they charge my card there is no way to get in touch with them. They said theyd get back within 24 hrs.They sent me to a site which said its fine and thats been since last night. This site is a scam. Ill have to call my bank to dispute it now. Dont order. Now they just sent an email saying it shipped. Im beyond mad!!!

    The Spa Dr., LLC

    Date: 12/11/2024

    **************** has indicated that the subscription was canceled and refunded in full on December 10th. It may take 5-10 business days for the refund to show up on the customer's bank account. The initial order was shipped but the customer is not required to return it since it was our mistake.

  • Sarah K

    Date: 11/23/2024

    Sarah K

    Date: 11/23/2024

    ****!I am unable to cancel my subscription and have spent hours trying to contact customer service. I also receive an error message every time I attempt to log into my account .No one shows up on the live chat.The phone number is a recording.Emails say they have responded to my request when they have not. Text message stays unanswered.I have screen shots to document all of this .Honestly I am not sure how to proceed. This is not a reputable company .

    The Spa Dr., LLC

    Date: 03/06/2025

    Hi *****, were sorry to hear about your experience. We've checked your account and confirmed that your subscription has been canceled. We apologize for any difficulties you encountered while trying to reach us and understand how frustrating that must have been.

  • Kathy W

    Date: 11/01/2024

    Kathy W

    Date: 11/01/2024

    I ordered this product using the 30-day trial. I ordered on Sep 24th but didn't receive the package until the 4th of October. On October 24th I received an email that a new order had been shipped. I was surprised because i didn't sign up for a subscription. By the time I got the email it was too late to cancel the order. I asked about the 30 day trial and was told it starts on the day you order NOT the day you get the package. I feel very misled! First, I didn't knowingly subscribe, and secondly I had 20 days to test the product, not the 30 days they state on their website. I will be filing a formal complaint with the ********************************.

    The Spa Dr., LLC

    Date: 11/11/2024

    The customer reached out to us about their confusion with the subscription and the agents were able to explain it to her. Based on our policy, the 30 day trial indeed starts from the date of order shipment and not the day the customer receives it which was explained to her on the email as well. We already processed a full refund for this customer November 1.

  • lindy e

    Date: 08/23/2024

    lindy e

    Date: 08/23/2024

    extremely disappointed not receiving my $183 returned as agreed upon when I spoke with customer service

    The Spa Dr., LLC

    Date: 03/06/2025

    Hi *****, **** reviewed our records and did not find any previous contact from you regarding this matter. If you have any details about your conversation with our customer service team, please let us know, and wed be happy to look into it further.

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